高考英语应用文写作之投诉信模板与练习讲义

投诉信投诉信可以分为两大类：表达在购物过程中的不满，可能是买到了质量不好的商品，写信要求退换货；或者是遭遇了不好的服务，写信给经理/报社表达不满。2.针对自己身边遇到的一些问题，比如家旁边开了个化工厂，对自己的切身利益造成了危害，写信给相关部门或媒体，除了表达不满以外，还要针对此问题，提出自己的意见/建议，希望得到妥善解决。Para1:自我介绍＋交代投诉的内容Para2:说明产品问题＋细节拓展Para3:希望如何处理＋盼望尽快答复必备词汇1.抱怨complainabout2.表达不满convey/expressone’sdissatisfaction3.对……满意becontent/satisfiedwith4.糟糕的服务poorservice5.采取措施takemeasures6.解决问题dealwith/solvetheproblem7.调查此次事件investigate/lookintothematter/incident8.出乎意料outofone’sexpectation11.向……道歉makeanapologyto…/apologizeto…12.出乎意料outofone’sexpectation13.不用说needlesstosay14.尽快assoonaspossible15.把某事牢记在心bearsth.inmind高分句式首段模板句式Iamwritingtoyouabout...whichIreceived/bought...我写信给你是关于……我收到/买了…Iamgoingtocomplainabout...我要投诉……Iamsorrytohavetosendthisletter..whichIreceived/bought...很抱歉我不得不寄这封信我收到/买了…篇中句式WhenItook...outofthebagandexamined...closely,Ifound...当我把……从袋子里拿出来检查…密切,我发现…WhenIunpacked…andtriedtouseit,itdidnotwork.当我打开..我试着用它，但没有用。TherearesomemainreasonswhyIamnotcontentwith…Atfirst,…What’sworse,…Eventually,…我对……不满意有一些主要原因。首先，……更糟糕的是，……最后，……结尾段句式1.Pleaseletmeknowwhatyouintendtodointhismatter.请让我知道你打算对这件事做什么。2.Inviewoftheinconveniencethishascaused,Ifeelyoushould...鉴于给您带来的不便，我认为您应该……3.Isincerelyhopethat/Itismysincerehopethatyouwilllookinto/investigatethematter/incidentseriouslyandpropermeasuresshouldbetakentopreventsuchanincidenthappeningagain.我真诚地希望你能认真调查这件事情，以及采取恰当的措施防止类似事件再次发生。4.Iwouldappreciateitverymuchifyoucouldtakemeasurestodealwith/solvetheproblemassoonaspossible.你若能尽快采取措施处理这个问题，我将感激不尽。3.模板Towhomitmayconcern, ①Iam______(自我介绍).②IfeelbadtotroubleyoubutIamafraidthatIhavetomakeacomplaintabout____. ③Thereasonformydissatisfactionis_____(总体介绍).④Inthefirstplace,______(抱怨的第一个方面).⑤Inaddition,______(抱怨的第二个方面).⑥Underthesecircumstances,Ifindit_____(感觉)to_____(抱怨的方面给你带来的后果). ⑦Iappreciateitverymuchifyoucould_____(提出建议和请求),preferably______(进一步的要求),andIwouldliketohavethismattersettledby_____(设定解决事情最后期限).⑧ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yours,LiHua假如你是李华，在某商场购买的iPhone14，发现该手机有质量问题，影响使用。请你给商场销售经理写一封投诉信，描述商品的问题，并协商退款事宜。内容要点如下：写信目的2.手机存在的问题：经常自动关机；手机电池不耐用提出退款申请。注意：字数80字左右Towhomitmayconcern,

Iamoneofyourcustomer.IfeelbadtotroubleyoubutIhavetomakeacomplaintaboutthephoneIboughtinyourstore.

Thereasonformydissatisfactionisthepoorqualityofthephone.Inthefirstplace,thephoneoftenshutsdownautomatically.Inaddition,thebatteryneedrechargingafteritisusedforonlyseveralhours.It’sveryupsettingbecauseIhavetocarrythechargerallthetime.

Iappreciateitverymuchifyoucouldchangeitwithanewone,orgivemeafullrefund,andIwouldliketohavethismattersettledassoonaspossible.ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply.Yours,LiHua假设你是李华，请你代表你班同学给校长写一封信，反映你们学校食堂存在的问题，以引起学校重视，并针对问题提出两条合理建议。食堂存在的问题如下： 1.菜价昂贵，菜式单一； 2.味道不佳，浪费现象严重。DearPrincipal, I’mLiHua,oneofthestudentsinourschool.I,onbehalfofmyclassmates,amwritingtoexpressourdissatisfactionaboutthecanteen. Firstandforemost,itisthehighpricesofthedishesthatwecannotbear,muchlessthelimitedchoicesofthem.Inaddition,thetasteofthefoodisnotsatisfactory,thusleadingtoalotofwaste. Itishigh