《酒店英语实训教程》答案 Unit 6 Answer Key

Unit6Activity1TaskA1InternetaccessAnswerkey2copy&faxservice4translation3flight&ticketsreservation4translation5post&email6carrentalservice5post&email7meeting&events8flowerdeliveryTaskB1打字/复印3机票/火车票预订5机场/汽车站/火车站7快车/普快/慢车9快递服务2收/发传真4航班号6经济舱/头等舱/商务舱8设备出租10包装纪念品ctivitTaskAHi!I'mLindaJones.I'mabusinesscenterclerkathotelCrownPlaza,Shenzhen.Iservealltheguestswithafriendlyandpatientattitude,andprovideadministrativesupportfortheirneeds.Our24-hourbusinesscenterservicesincludesecretarial,administrativeservices,translatingserviceandbusinesssupport-fromcomputers,printersandscannerstohigh-speedInternetaccess,photocopyingandfaxingfacilities.Younameit,andwewilldoit.TaskCThebusinesscenterisa“shopwindow"ofahotel.Thebusinesscenterstaff'sefficiencyandpersonalityareofgreatimportancetotherealizationofthehotel'saim.Theyseemto“doitall”-deliveringmails,dealingwiththetelephoneproblem,sendingafax,bookingticketsandsoon.ManybusinesscentersnowhavetheEDIservices,suchasE-mail,etc.Somehotelsevenhavecomputersonloantoletthebusinessguestsusethecomputerorhavetheirownportablesconnectedtothenet.

Inordertofulfillthesetasks,businesscenterstaffmusthaveaneatandsmartappearance,goodmanners,adaptability,knowledgeoflanguagesandaheadforfigures.Themostimportanceofallthequalitiesisareallikingforpeopleandawarmdesiretohelpthemwiththeirbusinesstasks.Activity3TaskAT:Goodmorning,sir.CanIhelpyou?Activity3TaskAP:Goodmorning.WouldyoupleasereserveaplaneticketfbrmetoXi'an?T:Whendoyouintendtogo,Sir?P:NextMonday.T:Okay.Letmecheckitforyou,Sir.MondaywillbeSeptember15th.Therearetwoflightsavailableonthatday:oneisat8:30a.m.,theotherisat10:40p.m.P:Fine,Iwouldliketoflyoutat8:30a.m.,andreserveafirstclassseat.T:Ok,letmeconfirmthiswithyou.8:30inthemorning,firstclass,right?Howmanyticketsdoyouneed?P:Justone.T:Ok,Sir.MayIhaveyourfullname,please?P:PeterMarshal.T:Couldyoupleasespellthatforme?P:P-E-T-E-R,PeterandM-A-R-S-H-A-L,Marshal.T:Letmerepeat.Mr.Marshal.P-E-T-E-RM-A-R-S-H-A-L,isthatcorrect?P:Correct.T:Howwouldyouliketopayforyourticket,Mr.Marshal?Incashorbycreditcard?P:Iprefertopaybycreditcard.Bytheway,doyoutakeanysurchargeforyourservice?T:Yes,Sir.Wetake30yuanasasurchargeforourservice.P:Ok,fine.Iwillbedownstairswithmycreditcardintenminutes.L:Ok,seeyousoon.(Afewminuteslater)T:Goodmorning,Mr.Marshal.P:Goodmorning.Hereismycreditcard.T:Thankyou.Thepricefortheticketis1,760Yuanincludingtheairportconstructionfeeandtheextrafueltax.G:1,760Yuan?OK.Thenwhataboutthesurcharge?MayIpayitincash?L:Yes,ofcourse,Sir.Youmaypayitincashnoworwecanaddittoyourroomrate.G:Well,thenincash,please.Hereis30yuan.L:Thankyou,Sir.Wouldyoumindsigningyournamehere?G:Certainlynot.Hereyouare.L:Thankyou.Hereareyourcreditcardandreceipt.TaskBL:Goodmorning,Mr.Brown.HowcanIhelpyou?B:Goodmorning.Canyouhelpmetorentacar?L:Ofcourse.Whenwouldyouliketorentthecarandforhowlong?B:Fortwodays,fromthisSaturdaytoSunday.L:ThatisJune15thand16th.B:Correct.L:Whattypeofcarwouldyouprefer?B:ABMW.L:ABMW.OK.Whowilldrive?B:Iwilldrivemyself.L:Howwouldyouliketopayfortherent,Mr.Brown?B:Bycreditcard.L:Ok.Whatisyourdriver'slicensenumber?B:C5520638.L:Driver'slicensenumberisC5520638.Ok,Iwillrentthecarforyouandsendtherentalinformationtoyourroomassoonaspossible.B:Thankyouverymuch.L:Youarewelcome.TaskCZ:Goodmorning,Sir.MayIhelpyou?B:Goodmorning.MynameisBellow,HenryBellow.Iamexpectingafax（等彳质接收一份传真件）fromaclientinShanghai.Z:Justamoment,Mr.Bellow.Letmehaveacheck（请让我查看一下）.MayIknowyourclient'sname?B:Yes.ThenameisShanghaiInternationalTrainingCenter.Z:Oh,Iamsorry.Iamafraidwehaven91gotit（我们还没有收到）uptonow.B:ButIwastoldtheywouldfaxittomethismorning.Z:Don'tworry,Mr.Bellow.Please（4）leaveyourroomnumber（留下您的房间号）andwewillsendituptoyourroomassoonaswegetit.B:Ok.⑸Myroomnumberis908.（我的房间号是908）Z:Isthereanythingelse,Mr.Bellow?B:Oh,（6）pleasesendthisfaxtoNewYo