星级酒店服务指南

服务指南万能插头及变压器-内线“7”请与服务中心联系。空调-内线“7”客房备有空调，客房墙壁上的调温器设有高、中、低三档，您可根据需要调节室内温度及风量。机场接送服务-内线“2”请提前与礼宾部联系，安排机场接送，以保证车辆按预订时间到达。婴儿床-内线“7”本酒店备有婴儿床，请与服务中心联系。保姆服务-内线“7”请提前6小时与服务中心联系。宴会预订-内线“6378”请与宴会销售经理联系，安排有关社交或商务会议宽频互联网-内线“3”本酒店为每一个办公桌旁设置宽频插头。有关互联网的咨询，请与大堂副理联系。

商务中心-内线“6176”位于酒店38楼行政楼层，商务中心为您提供一切办公设施及业务服务，包括秘书、传真、复印、会议室及会议设施、快件专递、国内国际长途、确认及预订国内国际航班机票、私人电脑及宽带上网。行政楼层-内线“6176”位于酒店38楼的行政楼层提供接待服务、秘书服务、同时还有行政楼层酒廊。前台-内线“1”设于酒店大堂，为您处理外币兑换，帐务与保险箱等服务事宜退房时间-内线“2”退房时间为中午12时，如需推迟请与大堂副理联系。礼宾部-内线“3”位于酒店大堂，提供行李搬运及寄存服务。机票预订及确认-内线“6182”办理国际航班机票与国内航班机票预订及确认，请与商务中心联系。送递服务-内线“6176”请与商务中心联系。信用卡酒店接受以下信用卡：国际信用卡：美国运通卡、万事达卡、Visa卡、大莱卡、JCB卡。国内信用卡：长城卡、牡丹卡。医疗服务-内线“2”如需医疗服务，请与大堂副理联系国内直拔长途(DDD)客房内可直拔国内长途(DDD),具体程序及地区代号请参阅“电话指南”一栏。每次拔号，对方铃响6声后即开始计费。请勿打扰-内线“0”当阁下不希望被访客打扰时,请按睡床旁的“请勿打扰”开关。当阁下把“请勿打扰”灯打亮时,门铃亦会被关。如果阁下不希望被电话打扰或只希望接听某些来电时,请与总机联系拔打“0”饮用水-内线“7”00大堂副理每天24小时值班，在阁下入住的期间需要任何帮助，请与其联系。电源-内线“7”客房梳妆台侧面配有220伏50赫电源插座，如要借用万能插头及变压器，请与服务中心联系。为安全起见，法律禁止在客房内私自使用取暖或烹调设备。紧急事件-内线“0”如有紧急事件发生，请与总机联系拔打“0”传真-内线"6182”请与大堂商务中心联系。防火措施-内线“0”酒店内备有全套消防设施。请参阅悬挂在客房门背后的“消防示意图”以了解紧急疏散路线。发生火警时拔“0”与接线生联系，并告之所在位置。

冰块-内线“7”如需要冰块服务，请与服务中心联系。国际直拔长途（IDD）-内线“0”客房内可直拔国际长途，具体拔号程序，请参阅“电话指南”一栏或与接线生联系。送餐-内线“5”24小时提供服务。请参阅本“服务指南”之送餐菜牌。翻译服务-内线“6182”如需翻译服务，请预先与38层商务中心联系。EI洗衣服务-内线“7”饭店提供专业水洗、干洗及烫衣服务。衣柜内备有价目表及洗衣袋。EI如需服务，请与服务中心联系。失物招领-内线“7”请与服务中心联系。行李服务-内线“2”请与礼宾部联系。电话留言-内线“0”当电话讯号灯亮着，表示有语音留言给您。语音留言听取请参阅“电话指南”一栏，如需进一步帮助，请与总机联系。电源总开关电源总开关位于房间入口处，请用您的房卡启动，床头柜上亦分别设有电灯开关。客房小酒吧-内线“7”客房小酒吧每日添置饮品，如需要补充饮料请与服务中心联系无烟房-内线“1”酒店设有无烟房间。如需要无烟房间请与前台联系。邮政服务-内线“2”酒店礼宾部有邮票出售，并提供信件邮寄服务。有关本酒店餐厅及酒廊的情况，请参阅本册内“餐厅介绍”，如欲订座，请直接与大堂副理联系。保险箱-内线“1”为方便起见，客房衣柜内设有保险箱以供阁下使用。大堂的收银处亦免费提供保险箱服务。失物招领-内线“7”您如果有遗失物品，请与服务中心联系。借物服务-内线“7”如果您需要借用熨斗和熨衣板、转换插头、吹风机、剪刀等，请与服务中心联系。擦鞋服务-内线“7”如需要擦鞋服务，请与服务中心联系。汽车租赁-内线“2”请与大堂礼宾部联系。市区及酒店周边旅游观光-内线“2”有关详情及具体安排，请与大堂礼宾部联系访客根据南昌市公安局的有关规定，所有来访者需出示有效身份证件并在前台进行来访登记。凌晨1时至早晨7时，访客不得在客房内逗留。叫醒服务-内线“0”如需叫醒服务，请与总机联系。轮椅-内线“2”酒店备有轮椅，请与礼宾部联系。安全守则及保险酒店具有完善的消防及防火临界测系统。以防万一，请参阅房间门后的消防疏散图以留意防火通道的位置，酒店将时刻执行一切预防措施，以保证阁下的安全。酒店由保安人员定时巡逻。若在楼层发现可疑人员请与总机或大堂副理联系。请留意各防火通道的位置，万一有火情或浓烟时保持冷静度疏散至就近的防火通道。在紧急情况下，不要使用电梯。于公众场所，游览胜地或购物时，切记小心个人财物。♦酒店员工都穿着制服及配带名牌，请阁下必须确认是本酒店工作人员后才准他/她进入阁下的客房内。保险箱设在本酒店前台收银处，为阁下的方便起见，在客房壁柜内另备有私人保险箱。本酒店对任何财物的遗失概不负责。倘若阁下不愿意别人打扰，请将门外“请勿打扰”的指示灯亮着并拴上保险锁。由于安全原因，访客务请于凌晨一时前离开，如需住宿须在前厅登记。酒店规章每位住客都应出示有效证件以证明其身份。每位客人都必须遵守酒店的规章和章程，配合本酒店工作人把酒店工作做好，并且要爱护酒店财产。住客请不要把没有登记的客人带进客房过夜或其他客人使用他/她的床。请勿把易燃、易爆品、有毒及带放射性物品或其他危险品带入本酒店。请勿在酒店客房内私自安装电器设备或使用电热器、电炉、微波炉等。严禁打架、赌博、吸毒、卖淫或嫖娼等任何违法犯罪活动。•对于违反上述规定的行为，本酒店有拒绝为其服务的权利。对于违反“中华人发共和国治安管理处罚条例”或其他管理条例的行为，将依法受到公安机关的处罚。对于那些违反“中华人民共和国刑法”的行为，公安部门和司法机关将依法调查并追究其刑事责任。南昌市公安局GUEST&SERVICESAdaptors&Transformers-Dial“7”PleasecontactHousekeeping.0Air-conditioning-Dial“7”HYourroomisfullyair-conditioned.Youmayadjusttheventilationandthetemperaturelevelonthewallmountedthermostat.PleasecontactHousekeepingforfurtherassistance.AirportTtransportation-Dial“2”TransportationcanbearrangedthroughConcierge.

AssistantManager-Dial“2”Forassistancerequiredduringyourstay,pleasecontactAssistantManageratthelobby.BabyCot-Dial“7”AvailablefromHousekeeping,freeofcharge.BabySitting-Dial“7"PleasecontactHousekeepingsixhoursadvance.BanquetArrangements-Dial“6378”PleasecontactBanquetSalesManagerforallsocialandbusinessfunctions.BroadbandInternetAccess-Dial“3”ThebroadbandInternetaccessportisnexttothewritingdesk.Foranyassistancewithyourinternetaccess,pleasecontactAssistantManager.BusinessCenter-Dial“6182”TheBusinessCenterisfurnishedwithstateoftheartofficeequipment,andtherearemeetingroomsavailableforrental.Fullsecretarialservice,suchastypingwordprocessing,facsimileandcourierserviceareavailable.Aprivatecomputerroomwithinternetserviceisalsoavailable.ExecutiveFloor-Dial“6176”TheExecutiveFloorislocatedontheCBuildingwithLoungeSecretarialService,ExecutiveFloorReceptionandLoungePleasecontactBusinessCenter.PleasecontactBusinessCenter.Forassistance,pleasecontactAssistantManager.Forassistance,pleasecontactAssistantManager.Cashier-Dial“1”LocatedintheHotelLobby,theCashierwillbepleasedtoassistwithforeigncurrencytransactions,accountsettlementandsafedepositboxrequirements.CheckOutTime-Dial“1”Check-outtimeis12:00noon,pleasecontactAssistantManagershouldyourequireanextension.Latecheck-outissubjectedtoroomavailability.Concierge-Dial“2"LocatedintheHotelLobby,theConciergewillbepleasedtoProvidebaggagecollection,deliveryandstorageservice.ConfirmationsofAirlineTickets-Dial“6182”Forconfirmationofinternationalairlineticketsanddomesticflights,pleasecontactBusinessCentre.CourierService-Dial“6182"PleasecontactBusinessCenterCreditCardsWeacceptthefollowingcreditcards:InternationalCard:AmericanExpress、MasterCard、Visa、DinersClub、JCBDomesticCard:GreatWall、PeonyCardDoctor-Dial“3”

DomesticDirectDial(DDD)-Dial“0”ThetelephoneinyourroomisequippedwithDomesticDirectDialingTELEPHONEDIRECTORYsectionfordetailsanddialingcodes.Pleasebeadvisedthatallcallswill(DDD)facilities.PleaserefertotheTELEPHONEDIRECTORYsectionfordetailsanddialingcodes.Pleasebeadvisedthatallcallswillbechargedaftersixrings.DoNotDisturb-Dial“0"Abuttonnearthebed-sidepanelturnsonthe‘DoNotDisturb'indicatoroutsideyourroomtoensureyourprivacy.Thisbuttonalsodisengagescallsscreened,ordonotwishtoyourdoorbell.Ifyouwishtohaveyourcallsscreened,ordonotwishtobedisturbedbytelephonecalls,pleasecontactthetelephoneoperatorforbedisturbedbytelephonecalls,pleasecontactthetelephoneoperatorforisprovidedforyourconvenience.assistance.isprovidedforyourconvenience.DrinkingWater-Dial“7”ComplimentarybottleofdistilledwaterTapwaterisnotportable.ElectricityRoomsareequippedwith220VOLT/50HZTToutletslocatedbythewritingdesk.Foryoursafetyinterest,Theuseofprivateheatingorcookingisnotpermittedinguestroomsinaccordancewithlocalfireregulations.Emergency-Dial“0"Intheeventofanemergency,pleasecontactthetelephoneoperator.Facsimile-incoming/outgoing-Dial“6182”Expressserviceisavailable.Laundry/DrycleaninglistsandbagsareExpressserviceisavailable.Laundry/DrycleaninglistsandbagsareFireProcedureThehotelisfullyequippedwithsophisticatedfiredetectionandpreventionsystems.Pleasestudythefireescapeplanmountedonthebackofyourroomdoorasaprecautionarymeasure.Incaseoffire,dial“0”toreportthelocationofaffectedareas.ForeignExchange一Dial“1”PleasecontactthecashieratthehotellobbyfortheexchangeofForeigncurrency.Ice-Dial“7”PleasecontactHousekeeping.InternationalDirectDial(IDD)ThetelephoneinyourroomisequippedwithInternationalDirectDialing(IDD)facilities.PleaserefertotheTELEPHONEDIRECTORYsectionfordetailsorcontactthetelephoneoperatorforassistance.InRoomDining-Dial“5”PleaserefertotheInRoomDiningMenuinthisdirectory.Available24hoursdaily.InterpretersService-Dial“6182”InterpreterscanbearrangedthroughourBusinessCentre.Advancearrangementsarerequired.Laundry/DryCleaning一Dial“7”Professionaldrycleaning,laundryandpressingservicesareavailable.Itemscollectedbeforenoonwillbereturnedonthesameday.pleasecontactHousekeeping.pleasecontactHousekeeping.availableinthecloset.LostandFound-Dial“7"PleasecontactHousekeepingforassistance.LuggageService-Dial“2”PleasecontactConciergeatthelobbyforarrangement.MessageServiceThemessagelightonyourphonewillblinktoindicateyouhaveavoiceorwrittenmessage.PleaserefertoTELEPHONEDIRECTORYsectionforlistentoVoiceMessageorcontactthetelephoneoperatorforassistance.MasterSwitch-Dial“7”Masterswitchforelectricitysupplyislocatedattheentranceofyourroomactivatedbyyourkeycard.Lightcontrolswitchesarelocatedonthebedsidepanel.Mini-Bar-Dial“7”Yourmini-barwillbereplenisheddaily.Shouldyourequiremoreofanyitemsoramorecomprehensiverangeofbeverages,Fortourinformationandarrangements,pleasecontactConcierge.Fortourinformationandarrangements,pleasecontactConcierge.Non-smokingRooms-Dial“1"Non-smokingRoomsareavailable.PleasecontactReceptionDeskforassistance.PostageStamps-Dial“6182”AvailableattheBusinessCenter.RestaurantReservationPleaserefertotheRestaurantSectioninthisdirectoryforinformationorcontacttheAssistantManager.SafeDepositBoxes-Dial“1”Foryourconvenience,alockerisplacedintheclosetofyourpersonaluse.AdditionalsafedepositboxesareavailableattheReception.SecretarialService-Dial"6182”PleasecontactBusinessCentrelocatedinthelobby.ShoeShineService-Dial"7"PleaseleaveyourshoesintheshoebasketinsideyourroomorcontactHousekeepingforassistance.HireCar-Dial"2"PleasecontactConcierge.Tours&Sightseeing-Dial"2"Visitors-Dial“2”Intheinterestofyoursafetyandsecurity,allvisitorsarerequiredToberegisteredwiththehotelandleavetheguestroomby1:00am.Wake-upCall-Dial“0”Pleasecalloperatorforassistance.Wheelchair-Dial“2”AvailablefromConcierge.SAFTY&SECURITYThehotelisfullyequippedwithsophisticatedfirepreventionanddetectionsystems.Pleasestudythefireescapeplanmountedbehindyourroomdoorasaprecautionarymeasure.Weassureyouthateveryprecautionhasbeenmadetoensureyoursafetyatalltimes.TheHotelpatrolledregularlybyoursecuritypersonnel.PleasecallOperatorshouldyounoticeanysuspiciouspersonsloiteringonyourfloor.Pleaseobservethelocationoffireexits.Intheunlikelyeventoffireorsmoke,staycalmandproceedtothenearestexit.Donotuseelevatorsincaseoffire.Keepacloseeyeonyourpropertyandbelongingsinpublicareas.Allowonlyauthorizedhotelstafftoenteryourroom,allhotelemployeeswearuniformswithnametags.SafeDepositBoxesareavailableattheReception.Foryouraddedconvenience,aSafetyLockerislocatedinsidetheclosetforyourpersonaluse.Thehotelisnotresponsibleforlossofmoneyorvaluablesplacedinyourroom.Usethesecuritylatchandthe“DoNotDisturb”signonthedoorofyourroomwhenyoudonotwishtobedisturbed.Intheinterestofyoursafetyandsecurity,visitorsleaveyourguestroomby1:00a.m.Visitorsstayingbeyond1:00a.m.orovernightmustregisterattheReception.RulesandRegulationsGuestarerequiredtoshowproofofidentitydocuments.Everyguesth