民航乘务员实用机上英语口语

1．早上好/下午好/晚上好，欢迎登机！Goodmorning/Goodafternoon/Goodevening.Welcomeaboard!2．打扰一下，能看一下您的登机牌吗？Excuseme.MayIseeyourboardingpass?3.恐怕您坐错位子了。I'mI'mafraid4．您的座位号标在阅读灯旁。（Airbus机型）indicatedYourseatnumberis nearthereadinglight.indicated您的座位号标在行李架边缘。（Boeing机型）indicatedYourseatnumberis ontheoverheadcompartment.indicated5．需要我帮您摆放行李吗？MayMayIhelpyou6．先生，您的行李有点儿大，您不介意我把它放在别处吧？我会帮您保管的。WouldyoumindifIstowitsomewhereelse?I’klelepitforyou.WouldyoumindifI7．请跟我来。Pleasefollowme.8．对不起，先生。您能往边上站一点吗？Excuseme，sir.Couldyoupleasestepaside?9．如有任何需要，请按呼唤铃。pressIfthere'sanythingwecandoforyou，just thecallbutton.press10．我是本次航班乘务长/乘务员XXX，如有任何需要，您可以随时联系我。(I’mthepursetsflight.)Mynameisxxx.IfthereisanythingIcandoforyou，pleasecallme.11．请您用热毛巾/湿纸巾，女士/先生。hottowelYour /wettowel，madam/sir.hottowel12．根据最新的天气消息，外面温度为摄氏零下5度。Accordingtolatesttemperaturethe weatherreport，theAccordingtolatesttemperaturedegreescentigradedegreescentigradebelowzero./minus13．对不起，我没有完全听懂。您能重复一遍吗？CouldI’msorry.Ididn’tgetthat.Could

you

it?repeat14．repeat对不起，恐怕我的英文不太好，您能否说慢一点？Sorry，MyEnglishispoor/isn’tverywell.Couldyoupleasespeakmoreslowly?15．先生，您想要点什么？Whatwouldyouliketoeat/drink，Whatwouldyoulike16.对不起，让您久等了。keepingyouwaitingI'msorrykeepingyouwaiting17．我们很快就要供应饮料/正餐。请将您前面的小桌板放下来。serveWe'llserve

youdrinks/dinnersoon.Please

the

infrontofputdowntraytableputdowntraytable18．打扰一下，先生，您能帮我把这份餐递给靠窗的那位旅客吗？passExcuseme，sir.Couldyoupass

thistray

thepassenger

thewindow?toby19．toby先生，您需要面包吗？careforSir，Wouldyou somecarefor20．先生，需要来点水果吗？Excuseme，sir.Wouldyoucareforsomefruit?21．对不起，我们不提供烈酒。Sorr，butwedon’tsesvirits.22．您的鸡肉几分钟后就好。willbeYourchicken readyinafewminutes.willbe23．对不起，鸡肉发完了，您想来点儿别的吗？somethingSorry.I’mafraidwehaomorechickenleft.Wouldyoulikesomethingelse?else?24．您想在饮料里加点冰块吗?Wouldyoulikesomeiceinyourdrink?Wouldyoulikesome25．这是您的耳机，先生/女士。Hereisyourearphone，sir/madam.26．本次航班全程禁烟，请不要吸烟。non-smokingThisisa flight.Pleasedon’tnon-smokingYoumaynotsmokeduringthewholeflight.27．我可以清理小桌板了吗？clearMayI yourtablenow?clear28．我能把盘子收走了吗removeMayI yourtray?remove29．您喜欢就好，我很高兴。I’mveryglaaoulikedit.30．飞机要起飞/下降了，请系好安全带，收起座椅靠背、小桌板和脚踏板，打开遮光板。bringWewillbetakingoff/descending.Pleasefastenyourseatbelt， yourbringseatback，tableandfootresttoanuprightposition.Pleaseopenthewindowshade.31．您可以通过座椅扶手的按钮来调节座椅靠背。adjustYoumayadjust

yourseatback

pressingthebuttononyourbyarmrest.32．byarmrest.飞机要起飞/降落/落地了，恐怕您不能使用洗手间。takingoffdescendingWewillbe / /landing.I’mafraidyoumaynotusethetakingoffdescendinglavatory.33．请回到座位上，系好安全带。Wouldyoupleasereturntoyourseatandfastenyourseatbeltnow?34．安全带信号灯熄灭后您就可以使用洗手间了Youmayusethelavatoryafterthe“fastenseatbelt”signgoesoff.35．请尽快对号入座。seataccordingtoPleasetakeseataccordingto36．根据中国民用航空的规定，您全程都不能使用手机，因为这会干扰飞行导航系统。AccordingtotheCAACregulations，youmaynotusethemobilephoneduringwholeflight，becauseitmightinterferewithournavigationsystem.37．请不要将行李放在过道和紧急出口处。clearofPleasekeeptheaisleandtheclearof38．对不起，女士。您可以将小孩放在安全带的外面，那样小孩会舒服些。holdExcuseme，madam.Youmayhold

yourbaby

theseatbelt,.Thatoutsidecomfortablewouldbemore foryourbaby.outsidecomfortable39．请小心，外面在下雨，路面很滑。rainingPleasewatchyourstep.It'sraining

andvery

outside.slippery40．slippery我们对本次延误深表歉意。如果有进一步的消息，我们会立即通知您的。apologizefurtherWe forthedelay.Ifwehaveany information，we'llletyouapologizefurtherknow.41．我们抱歉地通知您，由于机械故障本次航班已经取消。cancelledI'msorrytotellyouthatthisflighthasbeen duetoacancelledmechanicalproblem.42．因遇上强烈顶风，我们到达重庆江北机场将晚点十五分钟。behindWearegoingtoarriveatChongqingJiangbeiAirportfifteenminutesbehindscheduleofbecause strongheadwinds.scheduleof43．大约十分钟后，我们将到达北京首都国际机场。当地时间是晚间8：10。localWe'llarriveatBeijingCapitalInternationalAirportintenminutes.Thelocaltimeis8:10p.m.time44．我们将在这里过夜，不过您不用担心，我们将为每位旅客提供免费住宿。现在请拿好随身物品准备下机。We'llhavetostayhereovernight.Butdon'tvideWe'llprovide

free

for

passenger.Please

allyouraccommodationeverytakebelongingsanddisembark.accommodationeverytake45．请别担心。您的耳朵痛是由于客舱气压的变化而引起的。您可以通过吞咽动作来缓解不适。ofDon'tworry.Becauseof

the of

inthecabin，youmaychangeairpressureuncomfortablefeelchangeairpressureuncomfortable

withyourear.Youcan

itbyovercomeswallowing.46．overcomeswallowing.您的托运行李必须到候机楼认领。checkedluggageYourcheckedluggage

maybe

intheterminal.claimed47．claimed如果您继续随我们航班飞行，请从地面人员那里换取登机牌，在候机楼等待登机。continueIfyoucontinue

theflightwithus，please

yourboardingpassfromobtaingroundobtaingroundstaff

andwaitfor

intheterminal.departure48．departure您可以将行李留在飞机上，但贵重物品和重要文件必须随身携带。飞机将在此停留一小时十分钟。leaveYoumayleave

yourbaggageonboardbut

all

andbringvaluablesdocumentsimportantbringvaluablesdocuments

withyou.Wewill

here

onehourandtenremainforminutes.remainfor49．我们将在这里更换机组。changeofcrewTherewillchangeofcrew50．因飞机起飞前空调制冷效果不够理想，现在客舱温度较高。currentlyThecabiniscurrently

warmerthan

becausethenormalairconditioningsystemdoesn’tworkwellbeforetff.normalairconditioningsystem51．很抱歉音频/视频系统出故障了，对因此带来的不便我们十分抱歉。wrongwithThere’ssomethingwrongwith

theaudio/videosystem.We

forapologizethisinconvenience.apologize52．我无权为您提供免票或折扣票，请原谅。offerSorry,I’mafraidIcan’toffer

youany

ordiscount.freeticket53freeticket真抱歉！请您稍等，我去拿餐巾来替您擦干净衣服。forI'mterriblysorry.Howcarelessofme!Waitamoment，I’llcleanit you.for54．填表时如有任何问题或困难，请和我联系，我非常乐意协助您。fillingIfyouhaveanyquestionsin intheletmeknowandI'llbefillingveryhappytohelpyou.55．洗手间里有为婴儿换尿布的设备。nappy-changingfacilitiesThereare inthelavatory.nappy-changingfacilities56．您很容易在候机楼外面叫到出租汽车。Youcantakeataxieasilyoutsidetheterminalbuilding.57.您能就提高机上服务质量给我们提些建议吗？onCouldyougiveussomeadvice improvingourin-flightservice?on58.现在请您接受这小小的纪念品。希望您会喜欢。Nowwe'dlikeyoutoacceptthisgiftasasouvenir.Wehopeyouwilllikeit.59.请抓紧时间。您转乘的班机还有四十分钟就要起飞了。leftPleasehurryup.There'reonlyfortyminutesleft

foryour

flight.connecting60.connecting如果您需要转乘另一航班，请到二楼中转柜台办理转机手续。secondIfyouneedtotransferhere，pleasegotothetransfercounteronthesecondfloorputthroughand theformalities.floorputthrough61.马上系好安全带。由于发动机出了毛病，飞机将做紧急迫降。makeanPleasefastenyourseatbeltsimmediately.Theplanehastomakeanemergencylandingbecauseofanenginefailure.emergencylanding62.从座椅下拿出救生衣，穿上它！taketakeout

the

fromthe

ofyourseatand

iton!lifevestundersideputlifevestundersideput不要在客舱内充气！inflateDon't thelifevestinthecabin.inflate64.解开安全带，别拿行李，朝这边走！ReleaseLeaveyourseatbelts.ReleaseLeave

everything

andcomethisway!behind65．behind紧迫用力；Brace(3times)66．防冲撞保持防冲撞姿势；Braceforimpact./remaininbraceposition.67．弯腰；Bendover.68．在座位上坐好；Stayinyourseat./Pleaseremainseated.69.取下尖锐物品；Removesharpobjects.70.解开安全带，不要动；Openyourseatbeltanddon’tmove.71.这边来；Comethisway.72.一个接一个；Onebyone.73.跳，滑；Jumpandslide.74.找到离你最近的紧急出口并撤离；Locateyourexitandevacuate.75.不要拿行李/将行李留在飞机上；Don’tcarryyourbaggaveyourbaggageonboard.76.保持镇静/不要惊慌；Keepcalm./Don’tpanic.77.向前走/向对面走/向后走；Goforward/Goacross/Goback.78.此门(紧急出口)不通；Noexit.79.全体注意；Attention,please.80.取出救生衣；Takeoutyourlifevest.81.穿上救生衣；Putonyourlifevest.82.请(给救生衣)充气；Inflateyourlifevest.83.请勿在客舱内充气；Don’tinflateinthecabin.84.请按指示灯路线撤离飞机；Evacuatetheplanebyfollowingthedirectionofthelightslocatedonthefloor./lightslocatedonthefloorwillguideyoutotheexits.85.请跟从乘务员指引尽快撤离飞机；Followtheinstructionofthecrewmembersandleavetheplaneassoonaspossible.86.上船/艇；Getontherafts/boats.87.希望您在北京玩得开心。nicestayHavea innicestay88.感谢您乘坐我们的航班，再见。Thankyouforflyingwithus.Seeyounexttime!89.如果您现在不需要，您先放在座椅背后的口袋里了。seatpocketIfyoudon’tneeditnow，youmayputitintothe infrontofseatpocket90.先生，需要来点水果吗？Excuseme，sir.Wouldyoucareforsomefruit?91.对不起，我们不提供烈酒。Sorry,butwedon’tservespirits.92.对不起，这个座位我们开了重号，您不介意坐其他座位吧？WouldyouI'msorry，sir/madam.Theseathasbeendoublebooked.Wouldyoumindanothertaking seat?mindanother93.由于空中航路拥挤，我们要等待通行许可才能起飞。Duetoheavyairtraffic,wemustwaituntilatake-offclearanceisgiven.94.飞机起飞/下降/落地期间，您不能使用洗手间。Thelavatorymaynotbeusedduringtake-off/decending/landing.Section2:Sentences(2)——servethefirstclasspassengers对头等舱旅客服务 )95.您想现在用甜品还是稍后再用？haveWouldyouhave

your

noworlater?dessert96.dessert您想要哪种咖啡?清咖啡，还是奶咖啡?Howwouldyoulikeyourcoffee，blackorwhite?97.您点的茶要浓一点还是淡一点?Howwouldyoulikeyourtea，strongorweak?98.您需要什么样的牛排？嫩点的、适中的还是老点的？Howwouldyoulikeyourbeefsteak，rare，mediumorwelldone?99.您想吃中餐还是西餐?ChinesefoodChinesefoodorWesternfood?100.您想现在吃甜点还是一会儿再吃？Wouldyoulikeyourdessertnoworlater?101.需要使用拖鞋吗？MayIbringyoutheslippers?Section3:Dialogues(1)——servethepassengers对所有旅客服务 )1．旅客：您说英语吗？乘务员：是的，会说一点儿。PAX:DoyouspeakEnglish?speakalittleCA:Yes，speakalittle2．旅客：麻烦问一下，我的座位在哪儿？乘务员：能看一下您的登机牌吗？您的座位号是4A，请走这边的通道，您的座位号标在行李架上。PAX:Whereismyseat，Miss?CA:MayIseeyourboardingpass，please?Yourseatnumberis4A.Pleasetakethisaisletothefourthrow.Thenumberisindicatedontheoverheadcompartment.3．旅客：您能告诉我洗手间在哪儿吗？乘务员：洗手间在客舱的前部和后部。washroomPAX:Wouldyoupleasetellmewherethe is?washroomfrontCA:Lavatoriesareinthefront

and

ofthecabin.rear4．rear乘务员：对不起，行李架已经满了，您不介意我帮您把行李放到别的地方/前舱/后舱吧？旅客：我不介意，谢谢你。intherearCA:Sorry，Sir，Theoverheadlockerisfullnow.WouldyoumindifIputyourintherearintheinthefront

ofthecabin/

ofthecabin?PAX:No，ofcoursenot.Thanksalot.5．经济舱旅客：能来一杯红酒吗？乘务员：对不起女士，我们只为头等舱提供酒类服务。PAX:MayIhaveaglassofwine?barserviceCA:Sorry，Madam.Butweprovide onlytothefirstclass.barservice6．①乘务员：(对头等舱旅客服务)我把您的衣服挂在前面的衣帽间里好吗?到达前，我再取回来给您。旅客：好的，十分感谢。wardrobe/closetCA:MayIhangupyourcoatinthe ?I'llgiveitbacktoyouwardrobe/closetbeforelanding.PAX:Oh，yes，it’ssoniceofyou.②乘务员：请您将贵重物品取出并妥善保管。by旅客：谢谢提醒。bykeepCA:Pleasekeep

thevaluables

yourself.PAX:Thankyouforremindingme.7．乘务员：恐怕您不能把行李放在紧急出口座椅的空位上。旅客：那我放哪儿呢？飞行中我需要用里面的东西。乘务员：请将行李放在您前排的座椅下面。nexttoCA：I’mafraidyoucan’tleaveyourbag theemergencyexit.nexttoPAX：SowheredoIputit?I’llneedthingsinitduringtheflight.putstowCA：Please / itundertheseatinfrontofyou.putstow8．旅客：请问头等舱、公务舱和经济舱的免费行李额分别是多少?手提行李的限额又是多少呢？乘务员：头等舱、公务舱和经济舱的免费行李额分别是40公斤，30公斤，20公斤，手提行李的限额是5公斤。me，Miss.What’sFreeLuggageAllowanceeachforforanypieceAllowanceeach

classandthemaximumcarry-onluggage?maximumcarry-on

weightallowedfreeluggageallowanceCA:The forfirstclassisfortykilograms.Thirtyfreeluggageallowancecarry-onluggagekilogramsforbusinessclassandtwentykilogramsforeconomyclass.carry-onluggagemaximumweightThemaximumweight

for

is5kilograms.9．（发报纸）乘务员：您想看点什么吗？我们的英文报纸有《中国日报》。旅客：好的。/不用了，谢谢。(Newspaperdelivering)readCA:Wouldyouliketoread

something？Wehave

here.ChinaDailyPAX:Yes，ChinaDaily10．旅客：我们要飞多久？乘务员：我们的空中飞行时间为3小时。HowlongPAX: doesourflighttake?HowlongflighttakesCA:Our threehours.flighttakes11.旅客：飞机现在的飞行高度是多少？乘务员：我们的飞行高度为9000米。altitudePAX:Atwhat areweflying?altitudeCA:Ninethousandmeters，Sir/Madam.12.旅客：我们飞行的速度是多少？乘务员：我们的飞行速度为每小时950公里。speedPAX:Whatisthe ofourplane?speedCA:It'sninehundredandfiftykilometersanhour.13.旅客：这个城市离机场有多远？乘务员：该城市距离机场26公里。HowfarPAX:Howfar

isthecity

theairport?fromCA:Twentysixkilometers，Sir/Madam.from14．旅客：我们现在在哪儿？乘务员：我们正在飞越西安/黄河/华山。PAX:Wherearewenow?city/river/mountainWhatcity/river/mountain

areweflying

now?overoverCA:Weareflyingoverover

YellowRiver/

HuashanMountain.thethe15．thethe旅客：首尔天气怎么样？乘务员：根据最新的天气报告，首尔正在下雨。likeWhatistheweather inSeoul?likeAccordingtothelatestweatherreport，itisraininginSeoul.16．乘务员：我们有矿泉水、芒果汁、橙汁、可乐、雪碧和咖啡。您想喝哪种？Wehavemineralwater，mangojuice，orangejuice，Coke，Spritecoffee.Whichwouldyouprefer?17.⑴旅客：我想喝可乐。乘务员：加冰吗？旅客：加点冰吧。乘务员：好的，给您。PAX：Coke，please.CA：Wouldyoulikesomeiceinit?PAX:Withice，please.CA：Hereyouare.⑵旅客：我想喝菠萝汁。乘务员：①对不起，菠萝汁已经发完了。您想来点别的吗？②对不起，先生。飞机上没有配备，您想来点别的吗？⑶旅客：不用了，谢谢。PAX：Pineapplejuice，please.WouldyoulikeCA:Sorry，sir.Wouldyoulikeoutof①Weareoutof

pineapplejuice.

somethingelse?that②I'mafraidwedon'thave onboard.Wouldyoulikesomethingelse?thatPAX:No，thanks.18．旅客：今天飞机上提供正餐吗？乘务员：对不起，先生。这是短途航线，我们只供应点心。mealPAX：Isthereany available?mealCA:Sorry，sir.Thisisashortflight.Weonlyservesnacks.19．旅客：我想要鸡肉米饭，不是面条。乘务员：真是抱歉，我弄错了。我马上给您换一份，请稍候。PAX：Iwantchickenrice，butnotnoodles.fitCA：I'msorryforthemistake.I'llfit

itforyouatonce.Please

waitamoment.20．乘务员:您想再来点茶吗？旅客:①好的，谢谢.②不用，谢谢.CA:Wouldyoulikesomemoretea/beef?PAX:①OK.②No，thanks.21.乘务员：我们有鱼肉米饭和牛肉面条，您想吃哪一种？旅客：有素食餐吗？乘务员：①好的，给您。②您梢等我去厨房看看有没有 对不起先生我们航班没有配备素食餐，我们有水果和甜点，您想来点儿吗？旅客：好的，谢谢你。WhichCA:Wehavefishriceandbeefnoodles. wouldyoulike?WhichvegetarianPAX:Doyouhavea mealforme?vegetarianCA:①Yes.Hereyouare.②Pleasewaitamoment.I’llcheckinthegalley.…….I’msorry，sir.Wedon’thavevegetarianfoodonboard.Butwehavefruitsanddesserts，Wouldyoulikesomeinstead?PAX:Yes，that’sfine，thanks.22．旅客：为什么我们还没有起飞？乘务员：①我们正在等待起飞指令。②我们正在等待几位旅客登机。WhyPAX:Why

don’twetakeoff?waitingforCA:①Weare thetake-offclearance.waitingfor②Wearewaitingforafewpassengerstojoinus.23．旅客：我们什么时候才能起飞？乘务员：我们要等装完货才能起飞。PAX：Whenwillwetakeoff?untilcargoisCA:Wehavetountilcargois24．旅客：您能给我拿条毯子吗？乘务员：好的，我这就去拿。/不好意思，毛毯已经发完了。PAX:MayIhaveablanket?justCA:①Ok， aminute，I’llgetityoujust②Sorry，theblanketshavebeengivenout.25．旅客：我要一杯茶都问了三次了，我还要等多久？乘务员：哦，实在对不起，我马上给您去拿。HowmuchlongerPAX：I'veaskedthreetimesforacupoftea. doIhaveHowmuchlongerwait?CA:Oh，I'msorry.I'llgetitforyouatonce.26．旅客：我还没有饮料呢。乘务员：对不起，女士。我们送饮料的时候您正在睡觉，我不想打扰您。您想喝点什么？beenservedPAX：Ihaven't drinkbeenservedCA：Sorry，madam.Youweresleepingwhileweserved.Ididn'twantwaketo you.Whatwouldyouliketodrink?wake27．经济舱旅客：我能坐在第一排吗？后面座位太窄了。乘务员：好吧。/对不起，第一排满座，您先按座位号坐，我再帮您安排。经济舱旅客：真谢谢您。legroominEconomyClassPAX:CouldItakethefirst-rowseat?The istoolegroominEconomyClassnarrowforme.CA:I’msorry，CA:I’msorry，Sir/Madam.Butthefirstrowisfullnow.Couldyoupleasetaketrytheassignedseatforthetimebeing?I’ll tofindanotherseatforyou.taketryPAX:It’ssoniceofyou.Thankyou.28．旅客：我和我朋友的座位是分开的，但我们想坐在一起。①乘务员：请暂时按座位号坐好吗？我会尽量让你们坐在一起的。separateseatsPAX：MyfriendandIgot butwewanttositseparateseatsWouldyoupleaseCA： taketheassignedseatforthetimeWouldyoupleasetrytotryto②乘务员:是吗？但现在恐怕不行，旅客还未全部上飞机。起飞前您先坐这儿好吗？起飞后我尽量帮您安排。I’mafraidnotnowIsee.But becauseallthepassengersarenotonboardyet.WouldI’mafraidnotnowtillyoupleasesithere aftertake-off?I’lltrytoarrangeaftertakeoff.till29．①旅客：我觉得不舒服。有治晕机的药吗？乘务员：是的，我们有。但您服用前需在免责单上签名。旅客：好的。feelingtabletsforPAX:I'mnot well.DoyouhavefeelingtabletsfortakeCA:Yes，wehave.Butifyouwantto it，I’mafraidyouwillhavetakesignto yournameinaform.signPAX:Allright.②乘务员：如果您感到恶心想吐，请使用您前方座位口袋里的晕机袋。我这就去给您拿热毛巾和水。我很快就回来。旅客：十分感谢。CA:Ifyouaretovomit，pleaseusetheairsicknessbagintheseatpocketinfrontofyou.Iwillbringyouawarmtowelandsomewater.I'llberightback.PAX:Thankyouverymuch.③乘务员：您好些了吗?旅客：我还是有些难受。乘务员：客舱后面还有空位子。我把扶手取掉，您可以躺下来小睡一会儿，可能会舒服些。旅客：谢谢您。您想得真周到。乘务员：为您提供优质服务是我们的职责。CA:Areyoufeelingbetter?PAX:I’mafraidnot.vacantliftCA:Wehavesome seatsintherearofthecabin.I'llvacantliftuparmrestthe foryoutoliedown.You’llfeelbetterafteranap.uparmrestthoughtfulPAX:Thanksalot.That’svery ofyou.thoughtfuldutyCA:It’sour toserveourpassengerswell.duty30.旅客：我爸爸病得很重。乘务员：别担心，我们已通知了地面工作人员，尽快送他去医院。PAX:Myfatherisseriouslyill.CA:We’veinformedthegroundstaffandtheywillsendhimtothehospitalassoonaspossible.31.旅客：请问有机上娱乐节目的菜单吗？乘务员：有的，给您。我们有流行音乐、轻音乐、古典音乐、民乐和其他频道；电影在7频道。list/PAX:Doyouhavethein-flightentertainmentprogramslist/menu?menu?CA:Yeah，hereyouare.Therearepopmusic，classicalmusic，folksongs,lightclassics，andsoforth.Youcanstillonchannelwatchthefilm seven.onchannel32．⑴旅客：我想坐到头等舱去。乘务员：好的，我先看一下有没有空座位。PAX:Iwanttomovetothefirstclass.CA:Ok，letmeseeifthereisavacantseatthere.⑵①乘务员：对不起，先生。头等舱已经没有空位了。②头等舱还有一个空位。请随我来，先办理一下升舱手续。头等舱的票价是 ，通舱的票价是 ，因此，您升舱还得付 。我们只收现金。CA:①Sorry，sir.I’mafraidwecan’tupgradetothefirstclassbecausetherevacantisno seatthere.vacantvacantextra②Wehavea seatinthefirstclass.Butyouwillhavetopayvacantextramoneyairfareforupgrading.moneyairfare

is yuan

thefirstclassand foryuanfortheeconomyclass.Soyouwillhavetopay yuan.Pleasecomeforacceptthiswaytocompletetheformality.Bytheway，we cashonly.accept33．⑴旅客:我的包丢了。乘务员:是吗?您是何时何地丢失手提包/文件的？您肯定是在飞机上丢失的吗？PAX:Ican’tfindmybag/document.CA:I'msorrytohearthat，Madam.Whenandwheredoyouthinkyoulostyourhandbag/document?Areyousureyoulostitinthecabin?⑵旅客：我也不大清楚我是在哪儿丢的。乘务员：您能告诉我一些具体信息吗?PAX:I’mnotsure.detailsCA:Thenwouldyoupleaseofferussome aboutyourhandbag/document?details⑶旅客：①是一个棕色的皮包。②文件放在一个白色信封里。PAX:①It’sabrownleatherbag.②It’sputinawhiteenvelop.⑷乘务员：我们马上广播为您寻找。我们一会儿再跟您联系。CA:Wewillmakeanannouncementaboutthat.We'llcontactyoulater.⑸乘务员：对不起，我们没有找到。您别着急，留下您的姓名、地址、电话号码和有关您手提包的详细情况。一旦有消息，我们立即通知您。CA:Sorry，wehaven’tfounditonboard.Pleasewritedownyourname，address，phonenumberandadetaileddescriptionofyourbag.Ifwegetit，wewillcontactyouassoonpossible.34．旅客:请问飞机上有摇篮吗?乘务员:对不起，飞机上没有。但我可以帮您把空座位的扶手收起来，让您的宝宝躺下。bassinetPAX:Doyouhave onboard?bassinetCA:I'msorry，madam.Thereisnobassinetonboard，butIwilltrytofindarmrestsomevacantseats，andliftupthe foryourbabytoliedown.armrest35．旅客：请问汉城/纽约和这里的时差是多少?乘务员：①北京比汉城晚一个小时。②北京比纽约早十三个小时。timePAX:Excuseme.CouldyoutellmethetimedifferencebetweenBeijingandSeoul/NewYork?differencebehindCA:①Beijingisonehour Seoul.behindaheadof②Beijingis13hours NewYork.aheadoftimedifferenceThe betweenBeijingandSeoul/NewYorkisonetimedifferencethirteenhours.36．乘务员：在机上我们也有婴儿餐。您想来点儿吗?旅客：①好的，谢谢你。②不用了，我只想要点儿水果。CA:Wealsohavebabyfoodonboard.Wouldyoulikesome?PAX:①Thankyou.②No，thanks.I’dlikesomefruitsformybaby.乘务员：①您可以跟我到厨房，为您的孩子挑选餐食。②好的，马上就来。CA:①Ifyou'dliketohaveamealprepared，youcouldcometothegalleywithmeandchoosesomethingforyourchild.②Ok，I’llgetyouthefruits.37．旅客：请问我怎样拿到我的托运行李?乘务员：当到达目的地机场时，您可以从位于候机楼里的行李认领区取回您的托运行李。PAX:Excuseme，howcanIgetmycheckedbaggage?CA:Whenyouarriveatthedestinationcanidentifyyourbaggagefromthebaggageclaimareaintheterminal.38．旅客：您好，我来自挪威。我下一个航班是北京到西安HU7237 航班，您能告诉怎么办理转机手续吗？乘务员：您得先到国际厅办理入境手续。然后再到国内出发厅赶乘您的航班。国内出发厅就在国际厅的旁边。PAX:Excuseme，Miss.I’mfromNorway.I’mcatchingtheconnectingflightHU7237fromBeijingtoXi’an.Wouldyougothroughpleasetellmehowto theconnectiongothroughdomesticCA:You’llhavetocompletetheentryformalitiesattheinternationalarrivalhallbeforeyougotothedomesticdepartureconnectingforyourinternationalterminal.departureconnecting39．旅客：请问到 怎么走?

flight.It’sjustbesidethe乘务员：我不敢肯定。您最好去大厅问讯处问一下，他们会帮助您的。PAX:HowcanIgetto ?CA:I'mnotquitesure.You'dbetterconsultattheinformationcounterintheArrivalLobby.They'llbe