酒店英语学习情境二：餐厅服务英语21GreetingandSeatingGuests课件

学习情境二：餐厅服务英语学习情境二：餐厅服务英语1学习任务:迎宾和引座

Name:AnnaJob:restauranthostessResponsibility:

Togreetguestsandseatthemonguests’requests学习任务:迎宾和引座2ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityContentsLearningObjectives学习3Learning

Objectives学习目标Afterfinishingthistask,youshouldbeableto:☆Greetandseeoffguestsinapoliteway☆

SeatguestsLearningObjectives学习目标After4WorkingProcedures工作程序

Greettheguestwithin15seconds15秒内与宾客打招呼Asktheguestsomeinformation询问宾客信息Guidetheguesttohisseat引领宾客人入座Drawthechairfortheguest为宾客拉桌子Helptheguestleavetheseat照料宾客离席Thanktheguestforhavingamealattherestaurant再次向宾客表示感谢Seetheguestoffwarmly热情地欢送客人WorkingProcedures工作程序5WorkingKnowledge

工作知识(1)1.Whentheguestscometotherestaurant,thehostessshouldgreettheminsuchaway：“早上好，小姐/先生。”“Goodmorning,sir/madam”“下午好，小姐/先生。”“Goodafternoon,sir/madam.”“晚上好，小姐/先生。”“Goodevening,sir/madam.”或与客人互相寒暄：“您今天好吗？”“Howareyou(today)?”“我很好，谢谢，你呢？”“I’mfine,thankyou,andyou?”“很好，谢谢您？”“I’mverywell,/I’mfine,too.Thankyou.WorkingKnowledge工作知识(1)1.Wh62.Whentheguestsleavetherestaurant,thehostessshouldseethemoffwarmly.“很高兴再次见到您（欢迎再次光临），王先生。”“Nicetosee/meetyouagain,Mr.Wang.”“再见。”“Goodbye.”“祝您今天过得愉快。”“Haveaniceday.”“祝您在这居住愉快。”“Wishyouhappyhere.”WorkingKnowledge

工作知识(2)2.Whentheguestsleavether73.Whengreetingguests,youshouldaskthemthefollowinginformation:Guest’sname（客人的姓名）Areservationornot（客人是否有预订）Specialneedfortheenvironment（对就餐环境特别要求）Waitingforthetableornot（是否愿意等候餐桌）Satisfactiontothetable（对于餐桌是否满意）WorkingKnowledge工作知识(3)3.Whengreetingguests,yous84.Differentdiningenvironmentinarestaurant吸烟区 smokingarea 包间 privateroom 非吸烟区non-smokingarea 能看到…… haveagoodviewofthe 靠窗的 bythewindow 露天 outdoor 靠吧台的 bythebarcounter 共用餐桌 shareatable

WorkingKnowledge工作知识(4)4.Differentdiningenvironmen9HotelTask

酒店任务SupposeyouareAnna,nowyou’regoingtogreetandseattheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.角色A:你是GeorgeBrown,你到餐厅用晚餐。迎宾员Anna得知你没有预约后让你稍候片刻，因为是晚餐高峰期，所有位置都满座了。角色B:你是餐厅迎宾员Anna，大约十分钟后，你带Mr.Brown到无烟区靠窗的一张桌子上用餐。HotelTask酒店任务Supposeyouare10Wordstoknowreservationn.预订outdooradj.露天的seatvi.使……就坐privaten.单间availableadj.可提供的waitvt.&vi.等待fulladj.满的reservedadj.预定的viewn.景色takeaseat坐下menun.菜单shareatable共用餐桌Wordstoknowreservationn.11Usefulexpressions1.WelcomingGuests欢迎客人(1)Welcometoourrestaurant.(2)Comethisway,please.2.GreetingGuests问候客人(1)Doyouhaveareservation?(2)Thistablehasalreadybeenreserved.(3)Youmaysitwhereyoulike.Usefulexpressions1.Welcoming12Usefulexpressions3.SeatingGuests让客人就坐(1)Pleasetakeaseat.(2)I’llbringyouthemenu.(3)Howdoyoulikethistable?(4)Wouldyoumindsharingatablewiththegentleman?(5)Willthistablebeallright?4.Waitingforthetable等候餐桌(1)Wouldyoumindwaitinguntilthetableisfree?(2)It’llbejustafewminutes.Usefulexpressions3.SeatingG13Activity

StepIDiscussion

Ifyouarehostess,doyouknowhowtohandlethefollowingsituations如果你是餐厅迎宾员，碰到以下情况应如何处理?1.Whenalltablesaretaken2.Theguestshaveareservation3.Whentheguesthasababy4.Theguesthassomeinconvenience5.Theguesthasahabitofsmoking6.TheguestswouldliketositbythewindowActivityStepIDiscussionIfy14StepIIShareyourideas1.Whenalltablesaretaken

2.Theguestshaveareservation

Activity

StepIIShareyourideas1.Whe153.Whentheguesthasababy4.TheguesthassomeinconvenienceActivity

3.Whentheguesthasababy4.165.Theguesthasahabitofsmoking6.TheguestswouldliketositbythewindowActivity

5.Theguesthasahabitofsm17Aftertheguestscometotherestaurant,thehostesswhostandsnearthedoorshouldgreettheguestsinaveryfriendlywayandthenleadthemtothetable.客人来到餐厅时，迎宾员应该用一种友好的方式站在门口迎接客人，然后引导他们前往餐桌。

HoteltipsAftertheguestscometot18Thankyou！Thankyou！19学习情境二：餐厅服务英语学习情境二：餐厅服务英语20学习任务:迎宾和引座

Name:AnnaJob:restauranthostessResponsibility:

Togreetguestsandseatthemonguests’requests学习任务:迎宾和引座21ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityContentsLearningObjectives学习22Learning

Objectives学习目标Afterfinishingthistask,youshouldbeableto:☆Greetandseeoffguestsinapoliteway☆

SeatguestsLearningObjectives学习目标After23WorkingProcedures工作程序

Greettheguestwithin15seconds15秒内与宾客打招呼Asktheguestsomeinformation询问宾客信息Guidetheguesttohisseat引领宾客人入座Drawthechairfortheguest为宾客拉桌子Helptheguestleavetheseat照料宾客离席Thanktheguestforhavingamealattherestaurant再次向宾客表示感谢Seetheguestoffwarmly热情地欢送客人WorkingProcedures工作程序24WorkingKnowledge

工作知识(1)1.Whentheguestscometotherestaurant,thehostessshouldgreettheminsuchaway：“早上好，小姐/先生。”“Goodmorning,sir/madam”“下午好，小姐/先生。”“Goodafternoon,sir/madam.”“晚上好，小姐/先生。”“Goodevening,sir/madam.”或与客人互相寒暄：“您今天好吗？”“Howareyou(today)?”“我很好，谢谢，你呢？”“I’mfine,thankyou,andyou?”“很好，谢谢您？”“I’mverywell,/I’mfine,too.Thankyou.WorkingKnowledge工作知识(1)1.Wh252.Whentheguestsleavetherestaurant,thehostessshouldseethemoffwarmly.“很高兴再次见到您（欢迎再次光临），王先生。”“Nicetosee/meetyouagain,Mr.Wang.”“再见。”“Goodbye.”“祝您今天过得愉快。”“Haveaniceday.”“祝您在这居住愉快。”“Wishyouhappyhere.”WorkingKnowledge

工作知识(2)2.Whentheguestsleavether263.Whengreetingguests,youshouldaskthemthefollowinginformation:Guest’sname（客人的姓名）Areservationornot（客人是否有预订）Specialneedfortheenvironment（对就餐环境特别要求）Waitingforthetableornot（是否愿意等候餐桌）Satisfactiontothetable（对于餐桌是否满意）WorkingKnowledge工作知识(3)3.Whengreetingguests,yous274.Differentdiningenvironmentinarestaurant吸烟区 smokingarea 包间 privateroom 非吸烟区non-smokingarea 能看到…… haveagoodviewofthe 靠窗的 bythewindow 露天 outdoor 靠吧台的 bythebarcounter 共用餐桌 shareatable

WorkingKnowledge工作知识(4)4.Differentdiningenvironmen28HotelTask

酒店任务SupposeyouareAnna,nowyou’regoingtogreetandseattheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartners.角色A:你是GeorgeBrown,你到餐厅用晚餐。迎宾员Anna得知你没有预约后让你稍候片刻，因为是晚餐高峰期，所有位置都满座了。角色B:你是餐厅迎宾员Anna，大约十分钟后，你带Mr.Brown到无烟区靠窗的一张桌子上用餐。HotelTask酒店任务Supposeyouare29Wordstoknowreservationn.预订outdooradj.露天的seatvi.使……就坐privaten.单间availableadj.可提供的waitvt.&vi.等待fulladj.满的reservedadj.预定的viewn.景色takeaseat坐下menun.菜单shareatable共用餐桌Wordstoknowreservationn.30Usefulexpressions1.WelcomingGuests欢迎客人(1)Welcometoourrestaurant.(2)Comethisway,please.2.GreetingGuests问候客人(1)Doyouhaveareservation?(2)Thistablehasalreadybeenreserved.(3)Youmaysitwhereyoulike.Usefulexpressions1.Welcoming31Usefulexpressions3.SeatingGuests让客人就坐(1)Pleasetakeaseat.(2)I’llbringyouthemenu.(3)Howdoyoulikethistable?(4)Wouldyoumindsharingatablewiththegentleman?(5)Willthistablebeallright?4.Waitingforthetable等候餐桌(1)Wouldyoumindwaitinguntilthetableisfree?(2)It’llbejustafewminutes.Usefulexpressions3.SeatingG32Activity

StepIDiscussion

Ifyouarehostess,doyouknowhowtohandlethefollowingsituations如果你是餐厅迎宾员，碰到以下情况应如何处理?1.Whenalltablesaretaken2.Theguestshaveareservation3.Whentheguesthasababy4