酒店英语学习情境二：餐厅服务英语26RoomService教育课件

学习情境二：餐厅服务英语学习情境二：餐厅服务英语1学习任务:送餐服务

Name:JohnsonJob:RoomservicewaiterResponsibility:

Totakeordersfromtheguestanddeliverfoodtotheguest'sroom.

学习任务:送餐服务2ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityContentsLearningObjectives学习3Learning

Objectives学习目标Afterfinishingthistask,youshouldbeableto：☆Knowtheprocedureoftakingordersfromtheroom.☆Deliverfoodtotheguest’sroom.LearningObjectives学习目标After4WorkingProcedures工作程序

Answeracallforroomservice.接听电话Writedownwhattheguestorderontheroomservicerecord.记录客人要求Sentthemealinatrolleytotheguest.为客人送餐Settlethetableintheguestroom.放好桌子Tookawaytheplatesandcleanedthetablefortheguestroom.拿走碟子并清洁桌子Asktheguesttosignthebill.请客人签单

WorkingProcedures工作程序5WorkingKnowledge

工作知识(1)1.Roomserviceusefulsentences送餐服务常用语(1)敲门,自报身份:RoomService,mayIcomein?(2)放置托盘(tray)或餐车(trolley)前应征询客人意见:ShallIputithere?(3)准备好账单,并问清楚客人的结账方式:Howwouldyouliketopaythebill?(4)客人用餐后,撤出餐具前应询问客人:ShallItaketheplatesaway,并征求客人用餐的意见:Howiseverything?若客人有不满,应及时补救。2.Roomservice送餐服务包括(1)breakfast早餐(2)lightmeal便饭(3)refreshment点心和小吃(4)mid-nightsnack夜宵WorkingKnowledge工作知识(1)1.Ro6WorkingKnowledge

工作知识(2)3.WesternBreakfast西式早餐(1)ContinentalBreakfast欧陆式早餐choiceofchilledjuiceorfreshfruitinseason水果汁或时令鲜果toastorbreakfastrolls烤面包或早餐包withbutterandjam黄油、果酱coffeeortea咖啡或茶(2)AmericaBreakfast美式早餐choiceofchilledjuiceorfreshfruitinseason水果汁或时令果汁twofresheggsofanystyle鲜鸡蛋两只withham,baconorsausage配火腿、咸肉或香肠toastorbreakfastrolls烤面包或早餐包withbutterandjam黄油、果酱coffeeortea咖啡或茶WorkingKnowledge工作知识(2)3.7WorkingKnowledge

工作知识(2)3.WesternBreakfast西式早餐(3)英式早餐choiceofchilledjuiceorfreshfruitinseason水果汁或时令果汁cereals谷类食物twofresheggsofanystyle鲜鸡蛋两只withham,baconorsausage配火腿、咸肉或香肠toastorbreakfastrolls烤面包或早餐包withbutterandjam黄油、果酱coffeeortea咖啡或WorkingKnowledge工作知识(2)38HotelTask

酒店任务SupposeyouareJohnson,nowyou’regoingtoprovideroomservicetotheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.

角色A：你是Mr.William，住在1618房间。你打电话到客服中心要求客房送餐服务，并告知需要一份欧陆式早餐角色B：你是Johnson，你接听了Mr.William的订餐电话并为他提供送餐服务HotelTask酒店任务Supposeyouare9Wordstoknowprovide

v.提供removal

n.移走doorknob

n.球形门拉手tray

n.盘子trolley

n.手推车hallway

n.走廊extra

adj.额外的charge

n.费用rightaway立刻，马上takeaway拿开Wordstoknowprovidev.提供remo10Usefulexpressions1.Helpingtheguest帮助客人(1)Breakfasttobeservedfrom7:30to10:00AM.Lunchdinnerservedfrom11:00AMto11:00PM.(2)Roomserviceisavailable24hoursaday.(3)Youmaydial6thenaskforroomservice.2.Askingforroomservice点餐(1)Doyouprovideroomservice?(2)MayItakeyourorder?(3)Weprovideverygoodroomserviceforyou.Usefulexpressions1.Helpingt11Usefulexpressions3.Sendingmealtotheguest为客人送餐(1)Yourbreakfastwillbesenttoyourroomin10minutes.(2)Here’syourbreakfast,sir.(3)I’llbringthemtoyourightaway.4.Collectingplates收拾餐具(1)WhencouldItakeawaytheplatesandglasses?(2)Youcanhangthetableremovalcardontheoutsidedoorknob.(3)Whenyouhavefinished,couldyoupleaseleavethetrayinthehallway?5.Payfortheroomservice结账(1)Willyoupayingbycashorcreditcard?(2)Thereis15%extraservicechargeforroomservice.(3)Wewon’ttaketips,butthankyouanywayUsefulexpressions3.Sendingm12Activity

1.LookatthisselectionfromtheroomservicemenuatRedzBarandBrasserieatthePearlHotel.Howmanyofthedishesdoyouknow?阅读下列餐单，说出你所知道的菜式。Activity1.Lookatthissele132.Role-play.AccordingtotheselectionfromtheroomservicemenuatRedzBarandBrasserieatthePearlHotel,makeaphoneconversationbetweenthewaiterandtheguest.Youshouldwritedownsomeusefulsentencesfirst.根据上题的菜单，写一个关于点餐的对话。Activity

2.Role-play.Accordingtothe143.SupposeyouareAmyLi,listentoaconversationbetweenyourgroupmembers,andfillintheRoomServiceRecordform.认真聆听上题中同伴所写的对话，并把对话中提到的内容填入下列表中。PearlHotelRoomServiceRecordDeliveryDate:Jun.20,2019DeliveryTime:11:45a.m.GuestName:RobertJacksonRoomNumber:1912No.ofPersons:2Remarks:ServicerequestedTypeDishAmountAppetizerSoupMaindishSideorderPudding

ReceivedbyAmyLiAllorderswillbeservedwithinthetimeframespecified.AllpricesareinRMBandaresubjecttoa15%servicecharge.Activity

3.SupposeyouareAmyLi,lis15Whenservicingintheguestroom,asktheguestwhereshouldplacethetrolley&tray.Ifthemealisonatrolley,foldthebothflapsouttoincreasetheguest’seatingarea.应礼貌询问客人餐车或托盘是否可以放在指定位置如果是餐车应将餐车两个侧面都打开。Youshouldusethefollowingsentences:1.MayIputthetrolley/trayhere?我可以将餐车/托盘放在这吗？2.MayIservethedrinknow?我可以现在服务您的饮料吗3.MayIopenyourwine?我可以为您开酒吗。HoteltipsWhenservicinginthegues16Thankyou！Thankyou！17学习情境二：餐厅服务英语学习情境二：餐厅服务英语18学习任务:送餐服务

Name:JohnsonJob:RoomservicewaiterResponsibility:

Totakeordersfromtheguestanddeliverfoodtotheguest'sroom.

学习任务:送餐服务19ContentsLearningObjectives学习目标1WorkingProcedures工作程序2WorkingKnowledge工作知识3HotelTask酒店任务45WordsandExpressions6ActivityContentsLearningObjectives学习20Learning

Objectives学习目标Afterfinishingthistask,youshouldbeableto：☆Knowtheprocedureoftakingordersfromtheroom.☆Deliverfoodtotheguest’sroom.LearningObjectives学习目标After21WorkingProcedures工作程序

Answeracallforroomservice.接听电话Writedownwhattheguestorderontheroomservicerecord.记录客人要求Sentthemealinatrolleytotheguest.为客人送餐Settlethetableintheguestroom.放好桌子Tookawaytheplatesandcleanedthetablefortheguestroom.拿走碟子并清洁桌子Asktheguesttosignthebill.请客人签单

WorkingProcedures工作程序22WorkingKnowledge

工作知识(1)1.Roomserviceusefulsentences送餐服务常用语(1)敲门,自报身份:RoomService,mayIcomein?(2)放置托盘(tray)或餐车(trolley)前应征询客人意见:ShallIputithere?(3)准备好账单,并问清楚客人的结账方式:Howwouldyouliketopaythebill?(4)客人用餐后,撤出餐具前应询问客人:ShallItaketheplatesaway,并征求客人用餐的意见:Howiseverything?若客人有不满,应及时补救。2.Roomservice送餐服务包括(1)breakfast早餐(2)lightmeal便饭(3)refreshment点心和小吃(4)mid-nightsnack夜宵WorkingKnowledge工作知识(1)1.Ro23WorkingKnowledge

工作知识(2)3.WesternBreakfast西式早餐(1)ContinentalBreakfast欧陆式早餐choiceofchilledjuiceorfreshfruitinseason水果汁或时令鲜果toastorbreakfastrolls烤面包或早餐包withbutterandjam黄油、果酱coffeeortea咖啡或茶(2)AmericaBreakfast美式早餐choiceofchilledjuiceorfreshfruitinseason水果汁或时令果汁twofresheggsofanystyle鲜鸡蛋两只withham,baconorsausage配火腿、咸肉或香肠toastorbreakfastrolls烤面包或早餐包withbutterandjam黄油、果酱coffeeortea咖啡或茶WorkingKnowledge工作知识(2)3.24WorkingKnowledge

工作知识(2)3.WesternBreakfast西式早餐(3)英式早餐choiceofchilledjuiceorfreshfruitinseason水果汁或时令果汁cereals谷类食物twofresheggsofanystyle鲜鸡蛋两只withham,baconorsausage配火腿、咸肉或香肠toastorbreakfastrolls烤面包或早餐包withbutterandjam黄油、果酱coffeeortea咖啡或WorkingKnowledge工作知识(2)325HotelTask

酒店任务SupposeyouareJohnson,nowyou’regoingtoprovideroomservicetotheguest.Pleaseperformthetaskaccordingtothehintsbelowwithyourpartner.

角色A：你是Mr.William，住在1618房间。你打电话到客服中心要求客房送餐服务，并告知需要一份欧陆式早餐角色B：你是Johnson，你接听了Mr.William的订餐电话并为他提供送餐服务HotelTask酒店任务Supposeyouare26Wordstoknowprovide

v.提供removal

n.移走doorknob

n.球形门拉手tray

n.盘子trolley

n.手推车hallway

n.走廊extra

adj.额外的charge

n.费用rightaway立刻，马上takeaway拿开Wordstoknowprovidev.提供remo27Usefulexpressions1.Helpingtheguest帮助客人(1)Breakfasttobeservedfrom7:30to10:00AM.Lunchdinnerservedfrom11:00AMto11:00PM.(2)Roomserviceisavailable24hoursaday.(3)Youmaydial6thenaskforroomservice.2.Askingforroomservice点餐(1)Doyouprovideroomservice?(2)MayItakeyourorder?(3)Weprovideverygoodroomserviceforyou.Usefulexpressions1.Helpingt28Usefulexpressions3.Sendingmealtotheguest为客人送餐(1)Yourbreakfastwillbesenttoyourroomin10minutes.(2)Here’syourbreakfast,sir.(3)I’llbringthemtoyourightaway.4.Collectingplates收拾餐具(1)WhencouldItakeawaytheplatesandglasses?(2)Youcanhangthetableremovalcardontheoutsidedoorknob.(3)Whenyouhavefinished,couldyoupleaseleavethetrayinthehallway?5.Payfortheroomservice结账(1)Willyoupayingbycashorcreditcard?(2)Thereis15%extraservicechargeforroomservice.(3)Wewon’ttaketips,butthankyouanywayUsefulexpressions3.Sendingm29Activity

1.LookatthisselectionfromtheroomservicemenuatRedzBarandBrasserieatthePearlHotel.Howmanyofthedishesdoyouknow?阅读下列餐单，说出你所知道的菜式。Activity1.Lookatthissele302.Role-play.AccordingtotheselectionfromtheroomservicemenuatRedzBarandBrasserieatthePearlHotel,makeaphoneconversationbetweenthewaiterandtheguest.Youshouldwritedownsomeusefulsentencesfirst.根据上题的菜单，写一个关于点餐的对话。Activity

2.Role-play.Accordingtothe313.SupposeyouareAmyLi,listentoacon