2017高考英语书面表达投诉信写作

PAGEPAGE102017高考英语书面表达投诉信写作AletterofcomplaintPassagestructure：提出问题--—说明具体情况—-—提出解决问题的办法投诉信通常包括以下几个方面的内容:说明投诉的原因并表示遗憾;实事求是地阐述问题发生的经过，切记不要夸大其词；指出问题引起的后果；提出批评及处理的意见或敦促对方采取措施，或者提出所希望的赔偿以及补救方式.组织提纲时要遵循“三步走”的写作规律:第一段：表明来信所要投诉的问题，尽可能做到客观礼貌，给读信人留下好印象。应该记住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用。第二段:写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的具体体现方式。第三段.“这样的表达方式。还要注意做到公平、公正。UsefulsentencepatternsIamwritingtocomplainabout…\Iamwritingtomakeacomplaintabout…\Iamwritingtoexpressmydissatisfactionabout…Thereissomethingwrongwith…I。Foronething,.…;foranotherthingIcanhardlybear…any。IhopeyoucanconsidermysuggestionsandimprovethesituationItrustyouwilltakethismatterseriouslyandmakeanefforttopreventtherecurrenceofthiskind。Iwouldliketohavea退款）ora更换soonaspossible。段尾常用语：(1)Itwouldbehighlyappreciatedifyoucould…(2）Ibelieveyouwilltakemycomplaintsseriouslyand…(3)Ihopeyouwillgivedueattentiontothismatter.(4）Iwouldliketogetthismattersettledbytheendofthismonth。(5)Icouldnotbemoresatisfiedifyoucankindly…(6)Iwouldappreciateitverymuchifyoucould…第一篇Samples假设你是李华，你新买的某外国品牌MP3出了故障，现你写信到其公司反映问题：:更换一台新的，如不行则要求退货，拿回货款。DearSirorMadam，IamLiHua。Iamwritingtocomplainaboutthecellphoneproducedbyyourcompany.Outofmysatisfaction,thecellphoneIboughtlastmonthbrokedownaweekago.Icannotseeanythingonthescreen ，whichhasagreateffectondailylifeandmywork.Muchtomydisappointment,IhavetalkedaboutthiswiththeshopwhichsoldmethisMP3，buttheycouldn’tdoanythingaboutit.Icanhardlybearthepoorserviceofferedbyyourcompany’sagents。Ihavenochoicebuttoturntoyourhelp。ItisrequiredthatyoushouldmakeareplacementofmyMP3nolaterthantheendofthismonth.Hopeyoucanlookintothematter，considermysuggestionsandsolvethisproblemassoonaspossible。Itwouldbehighlyappreciatedifitissolvedasexpected.Ifnot ，Iwouldliketohaveafullrefundortakelegalaction.Lookingforwardtoyourearlyreply.投诉信格式模板：

LiHua

RegardsDear ，Iam (自我介绍。IfeelbadtotroubleyoubutIamafraidthathavetomakeacomplaintabout （抱怨的事情．Thereasonformydissatisfactionis (总体介绍).Inthefirstplace， （抱怨的第一个方面。Inaddition, （抱怨的第二个方面)Underthesecircumstances，Ifindit （感觉)to （抱怨的方面带来的后果)．Iappreciateitverymuchifyoucould

（提出建议和请求),preferably （进一步的要求)，andIwouldliketohavethismattersettledby (设定解决事情最后期限)．ThankyouforyourconsiderationandIwillbelookingforwardtoyourreply。Yourssincerely，LiMing对他态度粗暴，不予受理,汤姆为此向经理写一封投诉信。JanuaryDearManager,NowIamwritingtotellyouthatIboughtaTVsetfromyourshopseveraldaysago.ButwhenIbroughtithomeandturnediton，Ifounditdidn’tworkproperly。SoItookitbacktotheshopandtoldtheassistantwhathadhappened.Tomysurprise,yourassistantdidn'thelpmetosolvetheproblem。Onthecontrary，heshoutedatmerudelyandrefusedtoexamineit.Iknowthatyourshopenjoysahighreputationofgoodservice，soIboughttheTVsetinyourshop。Buttoday,Iamsorrytofindthatsuchserviceshouldhavehappenedinyourshopandyourassistantdidn’tseriouslythinkoftheinterestsofcustomers。Ihopeyouwilllookintothematterandgivemeareasonableexplanation.Iamwaitingtoknowhowyouwilldealwithit.ThankyouforyourconsiderationandIamexpectinganearlyreply。Sincerelyyours，Tom第三篇网上购物书籍投诉信书面表达范文：DearSirorMadam，I’mastudentfromGuangmingMiddleSchool。Asafaithfulsupporterofyourwebsite,Ihaveenjoyedyourconvenienceandtimelyservice。Butthistime，I’mwritingforyourhelp.OnDec26th，Iorderedabest—sellerTwilightthroughyourwebsite。Unfortunately，quiteafewpageswerefoundmissingwhenIreaditafterwards，greatlyaffectingmyunderstandingofthebook.Iwaswonderingwhetheryoucouldsolvethisprobleminaproperway，forinstance,sendingmeanewbook，forIreallylovethebook。Yourearliestreplywillbeappreciated。Thankyou!实战演练作文翻译尊敬的布朗先生，我们上周日订购的冰箱fridge在9月21遗憾地发现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度temperature1℃0℃-的标准温度范围thestandardtemperaturebetween0℃and9℃.不用说,这个问题已经影响了我们的正常生活。您能尽快派人过来维修一下吗？请即刻关注并尽快回复，不胜感激。您忠实的顾客李华参考答案2017高考英语书面表达投诉信写作参考答案【模仿翻译】尊敬的布朗先生，9月21现这台冰箱无法正常运行。使用这台冰箱几天之后，我们发现在里面的食物很快变质了。当我们测量里面的温度时，困惑地发现温度在17℃,明显超出了0℃—9℃的标准温度范围.不用说,这个问题已经影响了我们的正常生活.您能尽快派人过来维修一下吗?请即刻关注并尽快回复，不胜感激。您忠实的顾客李华【模仿翻译】DearMr.Brown,IamgladtoinformyouthatthefridgeweorderedlastSundaywasreceivedonSeptember21.Butweareregretfultofindthatitcannotworknormally.Afterusingthefridgeforafewdays,wefoundthatthefoodkeptinitgotbadquickly.Whenwetookthetemperatureinit，wewereconfusedtofinditabout17℃,obviouslybeyondthestandardtemperaturebetween0℃and9℃。Needlesstosay，thisproblemhasinterruptedournormallife.Couldyoupleasesendamantorepairitinashorttime?Yourpromptattentionandearlyreplywillbeappreciated。Yoursfaithfully,LiHua【模拟真题1:投诉服务态度】假如你是李华，昨天在商场购买了一台电风扇，回家后发现它不能运转。你回到店里与.封投诉信。【模拟真题：投诉服务态度】DearMananger，IfeelsorrytotroubleyoubutIamafraidthatIhavetomakeacomplaint.YesterdayIboughtanelectricfaninyourshop，butwhenIgothomeandturnediton，itdidn'twork.SoItookitbackandtalkedtotheassistantabouttheproblem。Tomysurprise，insteadofhelpingmesolvetheproblem，theinarudemanner，refusedtoexamineit。Generally,yourshopiswell—knownforgoodserviceandthatiswhyIboughttheelectricfaninyourshop。Iwasreallyupsettofindthatsuchathingshouldhaveoccurredinyourshop.Iamwaitingforareasonableexplanationandexpectinganearlyreply.Sincerelyyours，LiHua【模拟真题2：投诉衣服质量】假设你是李华,在一家网店购买了一件羊毛衫,昨天收到后发现羊毛衫后背有个洞，你给卖家打了几次服务电话，对方电话却一直占线.请你给卖家MissMacleod写一封投诉信：1。要求对方换一件新的羊毛衫或退款:询问对方如何返还已经收到的羊毛衫；期待对方尽快回复。【模拟真题：投诉衣服质量】DearMissMacleod,I’mpleasedtotellyouthatthewoolensweaterIboughtfromyourstorethroughtheInternetarrivedontimeyesterday.Butwhencheckingit，Ifoundanobviousholeontheback.Iwonderwhyyoudidn’tnoticeitwhenyoudeliveredthesweatertome.Ihavedialedyourservicenumberafewtimes,onlytoberepeatedlytoldthatitwasbusy.Thisproblemreallymakesmeannoyed。Couldyouchangeanewoneformeorreturnmymoneyassoonaspossible？Bytheway，howshallIsendthissweaterbacktoyou?Iamlookingforwardtoyourearlyreply.Yoursfaithfully,LiHua昨天才到货且包装破损，数量不足。请就此向网店客服写邮件投诉。要点如下：1.介绍购物情况2。反映存在问题3.提出解决方案注意：1。词数100词左右可适当增加细节，使行文连贯开头结尾已给出，不计入总词complaint官方范文:Towhomitmayconcern,Iamoneofyourcustomers(顾客。Iordered（订购）asetof（一套）BookwormSeriesonyourwebsitetwoweeksago，butIdidn’treceivethemyesterday。Andmuchtomydisappointment,thebooksweresopoorlypackedupthatthecoverofonebookwastorn。Tomakemattersworse，itisnotacompleteset，asIfoundonebookmissing.Iamsorrytohaverecei