BEC-商务英语-Business-Travel课件

1、Business Travel商务旅行What is business travel? Travels with business purposes.The purposes(目的) for business travel marketing activities营销活动 negotiation谈判 market research & investigation市场研究与调查 conference会议 trade fair & exhibition交易会及展览 cross-regional technical exchange/product launch/ large-scale celeb

2、rations跨区域的技术交流、产品发布大型庆典I. An Introduction to Business Travel3. Tips for Business Travel Abroad 1) Planning the itinerary * Give some thought to the trips goals and their relative priorities. * Obtain names of possible contacts, arranging appointments, checking transportation schedules, and confirm

3、the most important meetings before the traveler leaves the country. * Keep the schedule flexible enough to allow for both unexpected problems and unexpected opportunities. * Check the normal workdays and business hours in the countries to be visited. Also take foreign holidays into account. * Be awa

4、re that travel from one country to another may be restricted. 2) Business preparations for international travel * Language differences * Seasonal weather conditions in the countries to be visited * Health care (e.g. what to eat, special medical problems and prescription drugs) * Electrical current (

5、e.g. a transformer or plug adapter) * Money (e.g. exchanging currency and using credit cards or travelers checks) * Transportation, accommodation and communication * Cultural differences * TippingBooking a flight: listening (Ex.1) Michael Burnett has asked his secretary to book a flight from London

6、Heathrow Airport to Paris Charles De Gaulle Airport. Read his note and look at the flight times. In pairs, decide which flights Michael could take.II. Travel ArrangementHave to be in Paris, Wed, meeting at 10am. Please book flight, LH-CDG, one way. (Remember, airport-Paris office takes about an hour

7、.) Thanks.MichaelFROM: LONDON HEATHROW AIRPORTTO: PARIS CHARLES DE GAULLE AIRPORTAir France British MidlandBritish AirwaysLHRCDGLHRCDGLHRCDG06:4009:0006:3509:1006:2008:2509:1511:2510:4012:5507:2009:4013:0515:1513.1015:2511:4013:5518:0020:1016:0018:1517:1019:2520:1522:2519:0021:1019:4021:552. Changes

8、 to flight details: writing an email (Ex.2) Complete the email from a travel agent to business clients using the information below. Write 60-80 words. Give the email to your partner. * Flights to Paris next week will be diverted to Lyons because of an air traffic control dispute. * You do not know h

9、ow long the dispute will last. * Offer a refund or a booking for a later date.event & reasonproblem causedsolutionTo: All the clientsCc:Subject: Changes to flight detailsVocabulary aircraft /plane 飞机 check in 办理登机手续（ID, passport, ticket or e-ticket) boarding pass/card 登机牌 delay 航班延误 air traffic cont

10、roller 空中交通管制员（空管） baggage handler 行李管理员/分拣员 first/business/economy class 头等/商务/经济舱 flight attendant/cabin crew 空中乘务人员/机组人员 one way/round (return) trip ticket 单程/双程票 III. Air Travel2. Airline services Work in groups. Look at this list of airline services. Agree on the three most important services f

11、or the business traveller. * air-miles awards for frequent flyers * valet service airport parking * double baggage allowance * priority status at check-in * exclusive business lounges * advanced seat selection * wider, fully reclining seats * in-seat phone/fax facilities * in-flight catering/free dr

12、inks3. Air travel services: listening (Ex.3) Five business travellers talk about different air travel services. Decide which each speaker is talking about. 1) _ A. business class section 2) _ B. comfortable seating 3) _ C. free newspapers and magazines 4) _ D. in-flight entertainment 5) _ E. in-flig

13、ht food and drink F. in-seat phone/fax facilities G. on-board duty-free sales H. scheduled flightsEHDBA2) Listen to the passengers again. Choose the best ending (A, B or C) for each sentence. Passenger 1 was travelling A alone. B with one other person. C with two other people2. Passenger 2 received

14、instructions A to wait in his hotel B to wait in the airport C to wait at the information desk3. Passenger 3 is A disabled B hungry C famous4. According to Passenger 4, strikes A are not common. B occur regularly C are very rare.BAABHotel amenities/facilities Here are some amenities you can find in

15、a hotel. Which things do you think are important for the business traveller. sauna modem socket bar good room lighting swimming pool secretarial service fax video conferencing TV quick check-in room service free newspapers direct-dial telephone Jacuzzi air conditioning Internet connection hair dryer

16、 fitness room conference room translation services laundry service IV. HotelGrosvenor SquareThe StrandPortman SquareVocabulary expenses claim sheet/form 费用报销（申请）单 claim (vt.)/make an expenses claim for 申请报销 make a false claim for expenses 虚报费用 receipt 收据 invoice 发票 reimburse 报销、偿付 an expenses reimbu

17、rsement system 报销制度 V. Expenses Claim2. Business expenses Q1: What expenses do people typically incur on a business trip? 1) food, taxis, hotel 2) accommodation 3) business calls 4) fax or telephone charges 5) cost of meal and lodging 6) public transportation fares 7) laundry expenses 8) client ente

18、rtainment expenses Q2: What would you do in the following situations? Situation One On a three-day business trip to Paris, you travel about the city using the underground system to visit clients. You find this the cheapest and most convenient way of travelling. On your last night there, you begin fi

19、lling your expenses claim sheet. When you read the small print, you notice you are authorised to claim up to 25 per day for taxis. Situation TwoYour first business trip for your new company has been successful and you have secured an important new contract. You invite yourclient out to dinner at an

20、expensive restaurant.However, at the end of the meal, he insists on payingthe bill. It comes to 125. He passes you the receiptafter he has paid and says you could claim this back on expenses. “Everyone does it,” he says. Situation Three You discover that a colleague has made a false claim for expens

21、es for a five-day trip to Hamburg. He was booked into a hotel which cost 80 per night, but he only stayed there for one night. He then checked out of the hotel and spent the rest of the week with an old friend. However, he made an expenses claim for all five nights. ruin the image of the company Hon

22、esty is the best policy. strictly observe honesty principle integrity of heart is indispensable In business, (as in our personal lives,) honesty and integrity are the elements most critical to building fruitful, long-term relationships. do your best in fostering a corporate culture of honesty and in

23、tegrity毁了公司的形象诚实是最好的策略.心灵诚实是必不可少的恪守诚信原则在商务上，（在生活中也一样，）诚信和正直是建立成功和长期的关系的最关键因素。为营造诚信、正直的公司文化而尽力3. Expenses claims: listening Section A (Ex.8) Roger Hargreaves works in an accounts department. He telephones three people about their expenses claims. Listen and complete the forms below with one or two words or a number.159261037114812marketing conference 80Paul LimbertfaxesSwedenhotel billcall himcash payments25th - 26thHotel ContinentalTrain / Eurostarmetro ticketsF A DGESection B (Ex.9)Five people call the Accounts Department and leave messages about t