喜来登(Sheraton)酒店房务部行政助理管家岗位职责

1、精选优质文档-倾情为你奉上精选优质文档-倾情为你奉上专心-专注-专业专心-专注-专业精选优质文档-倾情为你奉上专心-专注-专业 Job Description Sheraton Hotel 岗位职责 喜来登集团酒店 Grade: 5 : Asst. Ex. Housekeeper Position 5 级别： 职位：行政助理管家 Division: Rooms Division Department: Housekeeping 隶属：房务部 部门：管家部 Report to: Executive Housekeeper 上级：行政管家 管辖： Approved by: Prepared by:

2、 批准： 拟稿： Job Summary: 岗位概述：Assist Executive Housekeeper in the operation of the Housekeeping Department. 协助行政管家负责客房部工作并在其不在时负责其工作Acting Executive Housekeeper in his/her absence. Duties & Responsibilities: 职责义务： 1.Assist the Executive Housekeeper in the operation of the Housekeeping 协助行政管家管理管家部日常运作 1

3、. Department Supervise and control all Housekeeping operations. Assist assign and supervise 2. 管理和控制所有客房运行管理，分配和监督主管的工作并在需要时提供帮 2. the Supervisor in their work and assist if required. 助。 Responsible for the Housekeeping Department in the absence of the Executive 3. 当行政管家因故不在时负责管家部的运行。 3. Housekeeper

4、. Train, motivate and evaluate staff. 4. 培训并激励员工，对他们的工作进行评估。 4. Responsible for the overall cleanliness of the hotel, check all areas regularly 5. 定期检查所有区域。,负责酒店全面的清洁 5. Ensure all work is done according to the departments procedures and ensure 6. the hotels regulations are being followed. 确保所有工作遵循管

5、家部程序并确保酒店程序被遵守。 6.7.Ensure prompt reporting of maintenance issues Maintain regular spring cleaning schedules 8. 确保迅速报告维修数据 7. Personally inspect VIP rooms. 9. 保持定期的清洁计划 8. Handle any guest complaints, and reports them to the Executive Housekeeper. 10. 的房间。VIP检查预抵 9. Ensure proper handling of Lost an

6、d Found 11. 处理客人投诉，并要向行政管家报告。 10. Responsible for strict key control 12. 确保恰当的处理客人的失物与招领 11. Co-operate with the Reception on room discrepancies to ensure accurate room 13. 12. 负责严格控制钥匙领用程序 status at all times 与接待处合作有关于房间状态的问题，以确保在任何时间里房间的状态被 13. 14.Manage quality improvement Prepare and manage a co

7、st effective budget with measurable targets for the 15. 准确的记录 department within the financial parameters set down by the hotel budget 管理质量的改善 14. Effectively monitor and analyze variations from the budget 16. Last Update: 4/14/2013 GE: 1/3 PA Job Description Sheraton Hotel 岗位职责 喜来登集团酒店 Grade: 5 : As

8、st. Ex. Housekeeper Position 5 级别： 职位：行政助理管家 Division: Rooms Division Department: Housekeeping 隶属：房务部 部门：管家部 Report to: Executive Housekeeper 上级：行政管家 管辖： Approved by: Prepared by: 拟稿： 批准： Develop systems that measure the cost effectiveness of the department 17. 根据酒店预算所确定的财务参数准备和管理本部门的目标可测量的有效成 15. P

9、repare financial performance reports 18. 本预算 Develop procedures that track, report on, and control the circulating costs of 19. 有效控制和分析预算的变动 16. the department 建立系统测量部门成本的有效性 17. Handle and store stock according to stock control procedures 20. 准备财务表现报告 18. Coordinate work operations within the depar

10、tment 21. 建立程序跟踪、报告、控制部门的流动成本 19. Develop performance standards for operations in the department 22. Assess work operations and prepare plans to implement change when required 23. 根据存货控制程序处理和储存存货 20. Monitor productivity of the department 24. 在部门内进行工作运作协调 21.Prevent and resolve grievances 25. Resolv

11、e disputes 26. 建立部门内的工作标准 22. Discipline staff when necessary 27. 评估工作表现，并在必要时制定调整计划 23. Determine and plan for future staffing needs. Recruit staff together with 28. 监督部门工作表现 24. Executive Housekeeper and Human Recourses Department 避免和调节抱怨 25. Prepare staff rosters to meet business demands 29. 解决争端

12、 26. Facilitate multiskilling 30. 约束员工遵守纪律 27.31.Maintain up-to date staff records 明确和制定本部门各岗位所需人员的编制计划与人力资源部和行政管家一 28. Implement staff performance appraisals 32. 起招聘员工Carry out exit interviews 33. Provide ongoing advice and support to staff under your supervision 34. 按照工作需要进行排班 29. Supervise staff

13、performance 35. 鼓励员工掌握多技能 30. Manage the delivery of high quality service to guests 36. 维护现有员工记录 31. Deliver high quality service to guests 37. 32. 进行员工表现测评 Ensure guest needs and reasonable requests are met 38. 实施员工离职面谈 33. Seek opportunities to continually improve guest service 39. 给予所管辖的员工以不断的建议和

14、支持 34.40.Identify VIP, regular and long staying guest, develop rapport to offer personalized service and assistance 指导员工表现 35. Take appropriate action to resolve guest complaints 41. 负责向客人提供高品质服务 36. GE: 2/3 PA Last Update: 4/14/2013 Job Description Sheraton Hotel 岗位职责 喜来登集团酒店 Grade: 5 : Asst. Ex. H

15、ousekeeper Position 5 级别： 职位：行政助理管家 Division: Rooms Division Department: Housekeeping 隶属：房务部 部门：管家部 Report to: Executive Housekeeper 上级：行政管家 管辖： Approved by: Prepared by: 批准： 拟稿： 42. Adhere to the hotels security and emergency policies and procedures 提供高品质的对客服务 37. Log security incidents and acciden

16、ts in accordance with hotel requirements 43. 确保客人需求与合理的要求被满足 38. Adhere to hotel cleaning and maintenance programs 44. 寻找机会不断发展对客服务 39. Ensure a high lever of cleaning is maintained in work area 45. 客人，常住客人和长包房客人。建立良好关系并提供个性化和超VIP确认 40. Ensure all reporting and servicing deadlines are met on a timel

17、y basis 46. 值服务47.Carry out other tasks as directed by your supervisors 采取合适的行动解决客人的投拆 41. 坚持遵守酒店安全制度、紧急情况处理程序 42. 依照酒店要求记录安全日志和事故记录 43. 44. 保证酒店的清洁和养护 保持维护所在工作区域的高度整洁 45. 保证所有报告和服务都按时完成 46. 完成上级交待的其它任务 47. Job Knowledge / Skill: 专业知识技能：Good knowledge of all Housekeeping areas, i.e. Guest floor, P.A

18、. and laundry ，以及洗衣房基本运作方面的专业知识。PA具有良好的关于管家部楼层，operation Basic Education: 教育：University degree in Hotel Management preferred. Can be replaced by adequate 具有酒店管理学位的优先，或具有相当丰富的工作经验。experience. Experience: 经验： GE: 3/3 PA Last Update: 4/14/2013 Job Description Sheraton Hotel 岗位职责 喜来登集团酒店 Grade: 5 : Asst. Ex. Housekeeper Position 5 级别： 职位：行政助理管家 Division: Rooms Division Department: Housekeeping 隶属：房务部 部门：管家部 Report to: Executive Housekeeper 上级：行政管家 管辖： Approved by: Prepared by: