酒店英语礼仪篇课件

1、安徽皇冠大酒店酒店英语礼仪篇课 程一、欢迎和问候二、祝贺语三、答谢和应答语四、道歉语五、征询与应答语六、指路用语七、提醒用语八、告别用语九、基础英语安徽皇冠大酒店基 础 单 词 (Vocabulary)安徽皇冠大酒店 问候（A）及 回答（B） 1、 A： Good morning /afternoon/ evening, sir/madam. 早上/下午/晚上好，先生/夫人. B： Good morning /afternoon/ evening, sir/madam. 早上/下午/晚上好，先生/夫人. （二）问候用语（Greeting） 安徽皇冠大酒店（二）问候用语（Greeting） 2、

2、A：How do you do? 您好！ B：How do you do? 您好！ 3、A：Glad to meet you. 很高兴见到您！ B：Glad to meet you,too. 很高兴见到您！ 安徽皇冠大酒店（二）问候用语（Greeting）4、A:How are you ? 您好吗？ B:Fine,thanks.And you? 好，谢谢，您呢？ 5、A:Howre things going? 最近好吗 ? B:Pretty good./ Same as usual./ So-So. 很好/ 老样子 /马马虎虎。 安徽皇冠大酒店二、祝 贺 语(Congratulation) C

3、ongratulations! 祝贺您！ Happy birthday! 生日快乐！ Happy New Year! 新年快乐！ Merry Christmas! 圣诞快乐！ Have a nice holiday! 节日快乐！ Wish you every success! 祝您成功！（二）回答(Answer) 1、You are welcome. 不用谢。 2、Its my pleasure. 非常高兴为您服务。 3、Dont mention it. 不用谢 。 4、With/My pleasure. 非常高兴为您服务。 5、I am at your service. 乐意为您效劳。安徽皇

4、冠大酒店主要语句1. Im very sorry. There could have been a mistake, and I do apologize for that.很抱歉。出了错误，我应当道歉。2. I assure you it wont happen again. 我保证此类事情不会在发生。3. I do apologize for inconvenience on behalf of our hotel. 对您造成的不便，我谨代表酒店向您道歉。4. Im sorry to tell you that your medicine bottle (cosmetic bottle)

5、was broken by accident . I sincerely apologize for that. 非常抱歉，服务员在为您清理房间时，不小心打碎了你的药瓶 （化妆品瓶子）。5. Im sorry to hear that. Thats unusual. Ill look into the matter at once. 很抱歉，这很不寻常，我立刻去调查一下。 五、征询与应答语（Ask And Answer）1. Can (May) I help you? /What can I do for you? 我能为您做什么？Just a moment please, Ill be wi

6、th you right away/ immediately. 请稍等一下，我马上就来。3. Just a moment please, Ill be back right now. 请稍等一下，我马上就来。安徽皇冠大酒店六、指路用语 （Directions）（一）短语（Phrases）1. Go up / down stairs. 上楼/下楼。2. Its on the second (third) floor. 在二（三）楼。3. Turn left / right. 往左/右转。4. This way, please. 请这边走。5. Follow me please. 请跟我来。6.

7、After you. / You first. 您先请。7. This way to the elevator 这条路通向电梯8. Go straight,please. 请直走。 安徽皇冠大酒店（二）情景对话A:Excuse me, May I help you? 对不起，打扰一下，请问有什么可以帮助您的吗？B:Yes, Im looking for my room. 我在寻找我的房间。A:May I know your room number, please? 请您告诉我您的房间号，好吗？B:Yes, my room number is 358. 好的，我的房间号是358.A:Follow

8、 me. Please. Ill show you to your room. 请跟着我，我带您去您的房间B:Thank you. Its very kind of you. 谢谢，您真好。A:Its my pleasure to serve you. Please enjoy your stay. 我很乐意为您效劳，祝您入住愉快。 B:Yes. I will. 我会的（二）情景对话A:Its my pleasure to serve you. Please enjoy your stay. 我很乐意为您效劳，祝您入住愉快。B:Yes. I will. 我会的。A:Going up, sir?

9、 上楼吗，先生？B：Yes. 是的。A:May I help you with your luggage? 我来帮您拿行李吧？B:Sure, Thats very kind of you. 好的，谢谢！ A：Youre most welcome. 不客气。七、提醒用语1. Mind (Watch) your step. 请走好！2. Please be careful. 请当心。3. Dont worry (about it). 别担心。4. Take it easy. 放心好了。5. Please dont leave anything behind. 请别遗忘物品。6. Please do

10、nt smoke here. 请别在这儿吸烟。 安徽皇冠大酒店5. See you tomorrow. 明天见。6. Have a pleasant journey. 祝您旅途愉快。7. Have a nice day. 祝您今天愉快。8. Good luck. 祝您好运。9. See you./ So long. 再见。10. Long time no see. 好久不见。11. Have a nice trip. 一路平安。安徽皇冠大酒店主要语句1. Wish you a pleasant journey! 祝您旅途愉快！2. On the house Sir, .I assure you

11、 that everything will be right next time you come.这是免费的。我保证你下次光临时，一切都会妥妥当当。3. Im looking forward to seeing you again. Good luck！我期盼再次见到你，祝你好运！4. Good Bye, and hope to see you again. 再见，希望再见到您 酒店部门名称 （Names of hotel sections）总经理办公室 General managers office 餐饮部 Food and Beverage Department前厅部 Front off

12、ice客房部 Housekeeping Department销售部 Sales and marketing Department人力资源部 Human resource Department培训部 Training Department康乐部 Recreation Department工程部 Engineering Department保安部 Security Department财务部 Financial Department采购部 Purchasing Department营业场所名称 （Names of business place）前台 Front Office 礼宾部 Concierge商务中心 Business Center 总机 Operator健身中心 Fitness center 游泳池 Swimming pool中餐厅 Chinese Restaurant 西餐厅 Western Restaurant 大堂吧 Lobby Bar收银 Cashier s 商店 Store数字 （Number）基数 序数one two first secondthree four third fourthfive six fifth sixthseve