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1、1122Empowered, Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient, EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust in time learn
2、ingExpert TriageEmpowered, Knowledgeable Emplo444.9%2.3%9.4%15.9%15.4%12.3% : 444.9%2.3%9.4%15.9%15.4%12.3%5 eBiz Service & Solutions10%15%20%55%2004Web Service & Solution eBiz ConsultingSI Service & Solution Network Integration5 eBiz Service & Solutions10%16 2004 1 10,00020,000Solution(21,626)(18,1
3、22)(9,807)(7,984)(7,467)(10,266)(14,073)(7,810)ERPCRM/DWKMS/GWEDMSWCMSMailingCommunityB2B FAX(: ) 6 2004 1 10,00020,720022003200420052006( : )5,0006,8005,5008,0006,5005,500ExtensionFront endBack end B2C / e-Community / Cyber IR Web Business / e-Marketing System (HW) / Network(LAN,WAN) Solutions / Ap
4、plications9,0005,0004,5007,500 2004 Product720022003200420052006( : 82004 IT IT1009080706050403020100240200160120804001431234567891011133154157147157154153171190186IT(:): 34.727.720.812.916.210.018.227.426.731.324.782004 IT IT10024014319 Web Agency Service DomainWeb BuildingWeb SolutionWeb Consultin
5、gWeb CIWeb DesignWeb applicatione-Business ConsultingMarket Analysis9 Web Agency Service DomainWeb10e-MarketingE-CRMe-MarketplaceSCMSupplierCustomerSupplierCustomer , Order Fulfillment e-Business Value Chain10e-MarketingSupplierCustomerS11eBiz Total ServiceeBizStrategyeBizOperationeBizConsultingPlan
6、ningContentsSolutionMarketingeBusiness IntegratoreBizBuildingeBiztotal service11eBiz Total ServiceeBizeBizeB12PACSERPCRMEIPMailingB2EmallIntegrationDevelopersWeb ServiceEnterpriseSolutionBusiness Fields : SI Development & Solutions12PACSERPCRMEIPMailingB2EmallW13 Data IntegrationEnterprise CRMeCRMDa
7、ta Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfile13 Data IntegrationEnterpr14SM MUSI MUNI MUR&D MUeBizTotal Service eBiz Total Service14SM MUSI MUNI MUR&D MUeBiz eB15E-MailEDMSGWKMS2( )ERP1 ( )CRMSCME-Planning Office Management System15E-MailEDMSGWKMS2( 16Customer ACustom
8、er BCustomer CSupplier A Supplier BSupplier C55%15%20%10%eBiz ConsultingeBiz SolutionseBiz Integration eBiz Solutions & ServiceInternet AreaBSP AreaSI AreaNI Area16Customer ACustomer BCustomer1755%15%20%10%eCRMWCMSIRM/PRMMailingMESCTIPABXIBS Network Integration Automation System Enterprise NetworkCR
9、M/DWEIP/EKPERP/SCMGW/KMS SI consulting SI development SI management Web consulting Web development Web managementNI AreaSI AreaWeb SI Area eBiz Solutions & ServiceWeb SI AreaSI AreaNI AreaSystem Area1755%15%20%10%eCRMWCMSIRM/PRMM18SI AreaNI AreaSolution AreaSM AreaInternet AreaR&D AreaConsulting Are
10、a SI Business Area SI consulting SI development SI management N/W management New technologyNetwork Integration - Network Consulting - Network Integration - Network Management18SI Area SI Business Area SI 19CRMForecasting, Opportunity Management,Configuration,Generation Forecasting, Customer CareSpar
11、e ManagementForecastingPersonalizationCampaign ManagementMarketing EncyclopediaERPCMSSCMEIPeStrategy Solution & Service - SI Development & SolutionsMarketingSalesServices19CRMForecasting, Forecasting,20Internet AreaBSP AreaSI AreaNI Area55%15%20%10% eBiz Solutions & ServiceConsulting for eBizeStrate
12、gy Consulting.eManagement ConsultingeBusiness Restructure Consultinge-CRM,e-Marketing Consultinge-Solution/ e-Infra/ e-InfraSI consulting & managementNetwork Integration /Automation SystemIT development & management 20Internet Area55%15%20%10% eB21SCMCRMe-Supply chain Managemente-Customer Relationsh
13、ip ManagementE-biz transformationSystem- , - - - Supply Chain ERP/EIP e-Business Perspective21SCMCRMe-Supply chain Managem22 2123 90 : 60% ( 80 90% ) : 40%22 2123 9023 2 3. 2. 4. 5. 6. 1. 2 () / : 100 / : 10 / ()23 2 3. 2. 24StrategyContentsSolutionBrand ABrand B() Ebiz Brand C Summary- Integration
14、Branding & Identity24StrategyContentsSolutionBran25SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector & Solutions25SupplierCustomereCompany26PublishInteractTransactIntegrateCustomer Information AccessHSE CommunicationCustomer a
15、nd Technical SupportSupplier Relationship ManagementElectronic Order to CashElectronic ProcurementSupplier Bidding & SelectionIntegrated Planning and ForecastingIntegrated Plant Management: e-Business _Fulfill Demand26PublishInteractTransactInteg27 e-Business ConvergenceIndustry TransformationValue
16、ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation27 e-Business Convergen28KMSEISEDMSNon-formal InformationEnterprise Knowledge/Information PortalSolution & Service - SI Development & SolutionsGWEKP-EIPHow convenient would it be, if we can
17、view all the numerous information scattered on the internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP28KMSEISEDMSNon-formal Informa29Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementS
18、urveymessenger Solution & Service - eagleOfficeGWeagleOffice29Electronic E-mailE-boardSche30DefenseDefense, the Agency for nationalsecurity institution etc. Finance Bank, Insurance, Security, Credit Card, Investment Trust etc. ChemistryPetrochemical, heavy chemical/explosive/energy etc.Service Distr
19、ibution /service/leisure/educational institution etc. Public sector Government organization/government investment institution etc. Industry Machine, construction, assembling,equipment etc.SI MU Business FieldsBusiness Fields : SI MU 30DefenseFinanceChemistryServi31 Company OrganizationCompanyOrganiz
20、ationeBizSolutionConsultingInternetBizSystemSolution MuR&D MUPlanning MUINFRA MU31 Company OrganizationCompany32 Organization INFRA MU sales 1 team Sales 2 team Automation team Network team Consulting MU Consulting 1 team Consulting 2 team Consulting 3 team R&D eBiz team Mbiz team SI MU Sales 1 team
21、 Sales 2 team SI System team SI Develop team BSP MU CS team Biz 1 team Biz 2 team Biz 3 team32 Organization INFRA MU Consu33Channel EnhancementValue Chain IntegrationConvergenceIndustry Transformation Win-Win (: ) , : PwC eBusiness 33Channel EnhancementValue Cha34Knowledge Managemente-Commerce servicesCRMERPSCMBusiness Intelligenceenablement ServiceWeb + IT IntegrationBusiness ValueTechnology ValueCustomers: IBM e-Business PerspectiveSuppliers34Knowledge Managemente-Commer35MailingBusinessSCMe-AutomationPABXe-MarketERPMESIBSEDMSGroup DGWHRMPRMDWIRMKMSEIPWCMSRMSERMe-IPSe-Fa
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