酒店英语培训市公开课金奖市赛课一等奖课件

1、Basic Hotel EnglishFor New StaffI. Basic Courtesy EnglishII. Basic Service English第1页PEARL RIVER INTERNATIONAL HOTEL第2页1.总经理办公室 General Manager Office2.市场销售部 Sales & Marketing Department3.房务部 House Keeping Division4.餐饮部 Food & Beverage Department5.财务部 Finance Department fainns6.工程部 Engineering Depar

2、tmentendini7.行政人事部 Human Resources Department酒店各部门英文名(Vocabulary)第3页Front Office前台 Front desk/Receptionrisepn总机 Operator preit商务中心 Business Center 礼宾部 Concierge knsie(r)收银台 Cashierk(r) 第4页HousekeepingCustomer kstm service center服务中心Room Attendant tendnt楼层服务Public Area PALaundry l:ndri 洗衣房第5页Food & B

3、everageWestern restaurant restrntBanquet Department bkwitBeverage bevrid DepartmentSteward sturd Lobby Bar第6页酒店营业设施(Vocabulary)1. Lobby lbi2. Front desk前台3. Chinese/Western Restaurant中/西餐厅 4. Conference knfrns 会议5. Guest room 客房6. Swimming Pool 游泳池7. Health hel Club 康体中心第7页酒店服务设施(Vocabulary)1. Toile

4、t/Restroom/Washroom 洗手间 Female or Male 女/男洗手间2. Elevatoreliveit/Lift/escalator 电梯3. Parking area 停车场4. Shopping 购物公共服务设施Escalatoresk,let(r) 5. Bus station6. railway station第8页I. Basic Courtesy English第9页-Good morning(afternoon, evening),Sir./Madam.-Good morning(afternoon, evening).-How are you?/how

5、are you doing?/How are you feeling today? /How is it going? 你好吗？ - Fine/Just so so/Not bad.1.问候-Hello./HI./How do you do ?第10页2.道别-Good-bye. And have a nice day(evening). Sir./Madam. -Thank you. Good bye.2) -Good-bye. And have a nice trip. Mr.Denny. -Thank you. Good bye.4) -Good night. Ms. White. -G

6、ood night. 晚安3)-See you!第11页3. 致谢1)-Thank you(very much) -Youre welcome, Sir./Madam. 2)-Thank you. -My pleasure, Sir./Madam.3)- Thank you for your coming.4)-Thanks( a lot)第12页4. 道歉-Im sorry, sir/Madam.-Im really sorry for-Im terribly terbli(极) sorry about-Thats all right./That ok.-Never mind, it doe

7、snt （really） matter.-Its nothing serious siris(严重). 第13页II. Basic Service English第14页 主动向客人提供帮助-Good afternoon, Sir./Madam. Welcome to PIH/our hotel. (How)May I help you? What can I do for you ? May I . -Sure.第15页请客人稍侯1) -Wait a moment, Sir./ Madam. Thank you for waiting.2) - Hold on, please. - Ok.第

8、16页需打搅、提醒或打断客人时-Excuse me, sir. May I come through?-Oh, Yes.第17页向客人递送物品时-Here you are, sir.-Thank you.第18页向客人指示方向1)-Please follow me.(Let me show you.)2)-This way, please.turn rightGo straight streit(直)Turn left第19页英语惯用语-FOWelcome to Pearl River International Hotel.After you.Do you want to check in

9、?What kind of room would you like?For how many nights ?May I see your passport/ID card, please?Please sign your name here, sir.Your room number is 1618 on the 16th floor.I hope you will enjoy your stay with us.第20页对话现在有位外国客人走进酒店大堂，你要怎么接待他呢？第21页DialogueA： GUEST B：RECEPETIONISTB: Good morning, How may

10、 I help you?A: I wanna book a room.B:第22页F & B-Welcome to our restaurant.-Have you got a reservation rezvein?-This way ,please /Please follow me .-Will this table be all right ?/-How about this table ?-Would you like something to drink ?-Would you like one bill or separate bills?第23页假如你是个咨客，你怎样接待客人？第24页HousekeepingHousekeeping ,