民航客运代理英语对话一市公开课金奖市赛课一等奖课件

1、民航客运代理英语第1页How to express the book title in English?民航civil aviation 客运passenger transportation代理agentCivil Aviation Passenger Transportation Agent English第2页国际民航组织 International Civil Aviation Organization (COA)中国民航General Administration of Civil Aviation of China (CAAA)民用航空局Civil Aeronautics Board

2、 (CAB)Eg.李先生乘中国民航班机由北京飞往伦敦。Mr. Li is on the CAAC flight from Beijing to London.中国民航233班机今天14点25分抵达。CAAC Flight 223 will be due at 14:25 today.Learn more第3页Learn more航空企业Aircraft company客运passenger transportpassenger traffic客运服务passenger service货运Freight代理Agent代理机构、代理处Agency第4页Unit 1 Enquires about F

3、light Informationenquire about= inquire about-Did you enquire about the times of the flights to New York?flight information-What flight information would you like to know before you take a plane?第5页Dialogue 1Enquires about Flight Schedulesflight schedule=flight timetable第6页Word listenquire about = i

4、nquire aboutinformation some information a piece of information inform inform sb. of sth.schedule = timetable available = obtainable , ready for use or serviceoperate operationexcept besides第7页Word listdepart = leave departure departure timearrive arrival arrival timetype = kindeconomy class busines

5、s class first classfare fee depend on reservation make a reservation reservedecide to do sth. make a decisioncontact sb. 第8页Read and answer the questionsQ1: Who are speaking in the dialogue?-A: agent P: passengerQ2: What flight information would the passenger like to know?- ticket- departure time- a

6、rrival time- flying time- type of the aircraft- fare第9页Sentence 1This is Air China Booking Office. May I help you? Air China 国航 Booking Office 预订处 book = reserve 预订第10页Sentence 2Im planning a trip to London. plan a trip to 计划去 第11页Sentence 3Are flights from Beijing to London available every day? Fli

7、ghts from Beijing to London are available every day.= We have flights from Beijing to London every day.第12页Sentence 4Hold on please.Hang up the phone please.第13页Sentence 5Ill check it for you.check检验 v.支票 n. 第14页Sentence 6Thank you for waiting.Thank you forThank you for your service.Thank you for yo

8、ur help.Thank you for your cooperation.第15页Sentence 7 The Air China flight CA 937 operates every day except Monday.flight CA 937operate= goexcept第16页Sentence 8It departs from Beijing at 2:05 p.m. and arrives in London at 4:50 p.m. on the same day.depart departure timearrive arrival timeon the same d

9、ayat the same time第17页How to read?1. schedule2. depart3. arrive4. reservation5. available6. aircraft7. Boeing8. discounted9. operate10. economy11. choose12. vocation第18页How to express?1. Thank you for2. Im planning a trip to3. The Air China flight operates4. It departs from.at, and arrive in at.第19页

10、Sentence 9Whats the flying time between Beijing and London?the flying time飞行时间Between and 、在 和之间第20页Sentence 10What type of the aircraft do you use? Its a Boeing 747.type of the aircraft 飞机类型 Boeing 747 波音747第21页Sentence 11Whats the economy class fare?the economy class 经济舱the first class 头等舱the busi

11、ness class 商务舱 fare 车费第22页Sentence 12It depends on the date of your departure.depend on 依赖，取决于departure date 出发日期 departure time 出发时间第23页Sentence 13If youre leaving this month, youll be able to get discounted tickets.be able to能够get discounted tickets买到折扣票第24页Sentence 14But if you choose to leave ne

12、xt month, Im afraid you wont have that luck, since students summer vocation is coming.choose to 选择去做某事 students summer vocation 学生暑假第25页Sentence 15Would you like one-way or round trip tickets?Would you like sth.?你想?one-way tickets单程票round trip tickets往返票第26页Sentence 16A round trip ticket is a little

13、 cheaper.a little cheaper稍微廉价一点a little稍微第27页Sentence 17Would you like to make a reservation now?Would you like to?你想做某事吗？make a reservation预订reserve = book 预订第28页Sentence 18I havent decided my departure date yet.decide decisiondecide to do sth. departure date第29页Sentence 19Ill call you again after

14、my travel plan is set.set my travel plan确定我旅行计划第30页Sentence 20Thank you so much for your information.Its my pleasure.Its my pleasure.= You are welcome.= Not at all.第31页Sentence 21If you have any questions about flights or when you are ready to book your flight, please contact us.be ready to准备做某事book

15、 your flight预订你航班contact us联络我们第32页Learn sentence patterns1.This is. May I help you?2. Im planning a trip to 3. Are available?4. Hold on (a minutea moment), please.5. Ill check it for you.6. Thank you for waiting.7. It departs from and arrives in on the same day.8. Whats the flying time between and.

16、第33页9. What type of aircraft do you use?10. Whats the economy class fare?11. It depends on12. Would you like one-way or round trip tickets?13. Would you like to make a reservation now?14. Thank you so much for your information.15. If you have any questions about, please contact us.Learn sentence pat

17、terns第34页Revision国航预订处航班信息航班时刻表飞行时间机型经济舱折扣票单程票往返票联络我们问询取决于Air China Booking Officeflight informationflight scheduleflying timetype of the aircrafteconomy class discounted ticketsone-way ticketround trip ticketcontact usenquire aboutdepend on第35页Study and find out the sentences forStarting a conversa

18、tion introducing your office.Asking if flights are available.Asking the passenger not to hang up the phone.Tell the customer the departure time and arrival time.Asking the flying time.Asking the type of aircraft.Asking the economy class fare.Asking what kind of ticketsAsking making a reservation.Saying the passenger can contact if he has