【精编汇总版】TheFeedback合集

1、精品文档合集：【精编汇总版】TheFeedback合集】1/10精品文档合集：【精编汇总版】TheFeedback合集】1/10【精编汇总版】TheFeedback合集精品文档合集精品文档合集：【精编汇总版】TheFeedback合集】2/10精品文档合集：【精编汇总版】TheFeedback合集】2/10Unit 9 Lesson 3Explain the phrases below by your own languageIts worth a shot.any chance you might reconsider the communication score?But this was

2、 a one-time only thingI would love to help you out, Dan. But, my hands arc tied精品文档合集：【精编汇总版】TheFeedback合集】3/10精品文档合集：【精编汇总版】TheFeedback合集】3/10丹和安吉拉在他们的座位上。丹2经收到iMoc釆购员的客服评分表格模板，正在电脑上看这份 报告他倡诉安=也评分旳結果。Dan : Ninety-seven for quality and JI： Au质项丨I获得九卜七分，而技术支持获得 ninety-two for technical support. And 九

3、十二分，运输服务得八十分!真是好险哪! eighty for delivery! That was close.精品文档合集：【精编汇总版】TheFeedback合集】3/10精品文档合集：【精编汇总版】TheFeedback合集】3/10Angela： And communication?Dan : Oh no . Seventy-five , Well ,I only haveone CAR to complete, not two.Angela： Is it too lateor ?Dan: Its worth a shot. Ill call my buyer. Hi, Lisa. I

4、t1 sDanatB&X. I really appreciate you taking the time to fi 11 out our CSLLisa： No problem. Dan. So, what did you think of the scores?Dan： Fair, Lisa. Very fair. But, any chance you might reconsider the communication score? I* ve been doing my best to keep you up-to-date on our issuesT right?Lisa ：

5、Dan. But you have to admit some mistakes were made.Dan： Of course. But this was a one-time only thing. We had some internal problems with the price list.Lisa: I would love to help you out yDan .But my hands are t ied, My boss wasn t happy and he wants to see some changes.Dan： I see. Well, thanks for

6、 your time, Lisa. 1 promise this wont happen again.安吉拉：那沟通项目呢？丹：糟七十在分。哎，不过还是比想像 的好些。我只需完成一份改进措施而不是两 份*安吉拉：好话战术丹：值得一试，我打给我的采购员。（拿起 电话）嗨，利萨，我是B&X的丹，非常感谢您 抽空填写我们公司的客服评分表格模板利萨：没什么，丹.那.你觉得评分如何呢?丹：很公正，利萨,非常公小。但您有没有可 能重新打一下沟通项目的分数呢？我一直尽 我最大的努力让您了解我们公司的最新状 现。对吧？利萨：你知道我们对你的服务-直感到满意 的，丹但你必须承认其中还是有错误的。丹：当然.但那只

7、是一时的错误，我们公司内部的价丨丨表格模板出了问鑑利萨：我很想帮你解围，丹，可是我真的很 为难。我的老板很不髙兴而且他要求有所改 观。精品文档合集：【精编汇总版】TheFeedback合集】4/10精品文档合集：【精编汇总版】TheFeedback合集】4/10客户的IE应丹和安吉拉在他们的座位上。丹已经收到iMoc釆购员的客服评分表格模板，正在电脑上看这份 报吿，他吿诉安再拉评分的结北Dan : Ninety-seven for quality and丹；品质项目获得九十七分，而技术支持获得 ninety-two for technical support. And 九十二分，运输服务得八十

8、分!真是好险哪！ eighty for delivery! That was close.精品文档合集：【精编汇总版】TheFeedback合集】4/10精品文档合集：【精编汇总版】TheFeedback合集】4/10Angela： And communication?安吉拉十那沟通项目呢？精品文档合集：【精编汇总版】TheFeedback合集】4/10精品文档合集：【精编汇总版】TheFeedback合集】4/10Dan： Oh, no. Seventy-five. Well, it could have been worse. I only have one CAR to coniplet

9、e not two*Angela： Is it too late for sweet talk?Dan: Its worth a shot. F 11 call my buyers .Hi, Lisa. Il s Dan at B&X. I really appreciate you taking the time to fill out our CSI.Lisa： No problem. Dan. So, what did you think of the scores?Dan： Fair, Lisa. Very fair* But, any chance you might reconsi

10、der the communication score? I* vc been doing my best to keep you up-to-date on our issues right?Lisa： You know how happy we ve been with your service, Dan. But you have to admit some mi stakes were made.Dan： Of course. But this was a one. time only thing. We had some internal problems with the pilc

11、e list.Lisa: I would love to help you out Dan .But, my hands are tied. My boss wasn t happy and he wants to see some changes.Dan： I see. Wc11 thanks for your time, Lisa. I promi sc this won t happen again. 丹：糟糕，七十五分。哎，不过还是比想像 的好些。我只需完成一份改进措施而不是两 份。安吉拉：好话战术还派得上用场吗？丹，值得 试,我打给我的釆购员，（拿起 电话）嗨，利萨，我是B&X的丹，

12、非常感谢您 抽空填写我们公司的客服评分表格模板。利萨：没什么，丹。那.你觉得评分如何呢？丹：很公正，利萨，非常公正。但您有没有可 能重新打一下沟通项目的分数呢？我一直尽 我最大的努力让您了解我们公司的最新状 况.对吧？利萨：你知道我们对你的服务-直感到满意 的.丹.但你必须承认.其中还是有错误的丹：当然.但那只是一时的销误，我们公司 内部的价丨表格模板出J问题.利萨：我很想帮你解围，丹，可是我真的很 为难.我的老板很不高兴而且他要求有所改 观。精品文档合集：【精编汇总版】TheFeedback合集】5/10精品文档合集：【精编汇总版】TheFeedback合集】5/101. Explain t

13、he phrases below by your own language. I owe it al 1 to my support team, and production.T see al1 the product quality scores topped ninety.Im not trying to pass the buck, but when I was on vacation,I left Jefferson in charge.It* s al 1 cleared up精品文档合集：【精编汇总版】TheFeedback合集】6/10精品文档合集：【精编汇总版】TheFeedb

14、ack合集】6/10B&x主板公司的经理们。包括丹、安吉拉、和吉娜彼得査徳，在跟他们的老板菲尔雷诺 兹开客服评分周会。精品文档合集：【精编汇总版】TheFeedback合集】6/10精品文档合集：【精编汇总版】TheFeedback合集】6/10Phil： Im happy to announce the top CSI scorebelongstoAngela !Congratulations.(Polite clapping)Angela： Thanks. I owe it all to my support team, and productiorix非尔：我很髙兴地宣布，安吉拉获得九十

15、三分的平均分，是客服评分的最亶1（礼B性的鼓掌）安吉拉：谢谢.这都要归功丁我的支持小组, 还有负责制作的同仁们.精品文档合集：【精编汇总版】TheFeedback合集】6/10精品文档合集：【精编汇总版】TheFeedback合集】6/10Phil： I see all the product quality scores topped ninety. Same with the tech support scores . However, we* re having some communication issues . Gina , only eighty-three this inont

16、h. Gina： Im not trying to pass the buck, but when I was on vacation , I left Jefferson in charge. Unfortunately he was the day the new price lists came out and they sat on his desk for a few days,Phil： Have you spoken with him about this?Gina； Yes. Its al 1 cleared up.Phil : Good , And Dan? You were

17、 frombreaking the company record for lowest communication score!Dan； Im sorry. Phi 1. . Phil： Which Ism sure youll tell in the CAR. T want it by next Friday.Dan： And it won* thappen again.Phil： That* s good, because I don* t want anyone breaking my record!菲尔：我看到所有的产品质量评分都达到九 十分，技术支持项目的表格模板现也不错。然而： 我

18、们在沟通项目上出了些问题。吉娜，你这 个月只拿了八十三分,怎么回事啊?吉娜：我不是要推卸责任，但是我当时正在 度假，所以这事就交给杰斐逊负责。不幸地 是，新的价目表格模板出炉那天他正好请病假。东西 就这么搁在他京上好几灭.菲尔，你利他谈过这件事了吗？占娜；是的,都解决了。菲尔:好。嗯.丹,沟通项目你只差两个百分点就要打破公司的最低讪录门丹：我很抱歉.菲尔.这说来话长菲尔：我相信你会在改进措施报告当中交代 清楚的，下星期五我要看到报告。丹：我会完成的，而且我保证这种事不会再 发 1： r。精品文档合集：【精编汇总版】TheFeedback合集】7/10精品文档合集：【精编汇总版】TheFeedb

19、ack合集】7/10菲尔：那好，因为我可不希望有人破了我的i顼！精品文档合集：【精编汇总版】TheFeedback合集】8/10精品文档合集：【精编汇总版】TheFeedback合集】8/10项目经理会议B&X主板公司的经理们。包括丹、安吉拉、和吉娜彼得査徳，在跟他们的老板菲尔雷诺 兹开客服i平分周d精品文档合集：【精编汇总版】TheFeedback合集】8/10精品文档合集：【精编汇总版】TheFeedback合集】8/10Phil： I* in happy to announce the top CSI score belongs to Angela with an average of

20、ninety-three! Congratu1ations. (Polite clapping)Angela； Thanks. I owe it al 1 to my support teamf and productionPhi 1: I see al 1 the product qual i ty scores topped ninety. Same with the tech support scores . However, we* re having some communication issues Gina , only eighty-three this month. What

21、 s up?Gina： Im not trying to pass the buck, but when I was on vacation , I left Jefferson in charge Unfortunately, he was on sick leave the day the new price lists came out and they sat on his desk for a few days,Phil： Have you spoken with him about this?Gina： Yes. Its all cleared up*Phil : Good . A

22、nd Dan? You were two percentage points away from breaking the company record for lowest communication score!Dan： Im sorry, Phil. It* s a long story.Phil： Which sure you*11 tell in the CAR. 1 want it by next Friday.Dan： I* 11 get it done. And it won* t happen again.Phil： Thais good* because I don t w

23、ant anyone breaking my record! 菲尔：我很高兴地宣布，安吉拉获得九十三 分的平均分，是客服评分的最高分!恭：；-!（礼节性的鼓掌）安吉拉：谢谢。这都要归功于我的支持小组, 还有负责制作的同仁.们。菲尔：我看到所有的产品质鼠评分都达到九 十分，技术支持项冃的表格模板现也不错.然而. 我们在沟通项目上出了些问题.吉娜，你这 个n只拿了,气分，怎:么h事啊？吉娜：我不是要推卸责任，但是我当时正在 度假，所以这事就交给杰斐逊负责。不幸地 是，新的价冃表格模板出炉那天他正好请病假。东西 就这么搁在他桌上好几夫.IE%你和他谈过这件事了吗？普娜是的，都解决了。菲尔：好*嗯，丹

24、，沟通项II你心:两个白分点就要打破公司的最低讪录了！丹：我很抱歉,菲尔.这说来诂长“菲尔;我相伯你会在改逃措施报吿当申交代 清楚的，卜星期丘我要看到报告，丹:我会完成的，而目.我保帀这种屮不会冉 发生、菲尔：那好，因为我可不希望有人破了我的 讪录!精品文档合集：【精编汇总版】TheFeedback合集】9/10精品文档合集：【精编汇总版】TheFeedback合集】9/10听力练习本听力练习是根据本单元主题来命题的.共冇两个部分，听完第一部分后，请回答第一部分的 -至五题.听完第二部分后，请回答第二部分的-至五题。What does Martina do?Who is going to ca

25、ll Mrs Richmond for apology? Why is this person making the cal 1 ?Part one(a)Get a cash advanceMake a depositCash a checkOpen an account(a)Under twenty years old(h)Under thirty years oldBetween forty and fifty years oldOver sixty years old(a)It Was time for her lunch break.She didn, t know Mrs. Rich

26、mond.The balance in her account wasnt enough to cover the check.The customer had a bad attitude.(a)Twenty-five thousand dollarsFifty-thousand dollarsTwo thousand dollarsSeventy-five thousand dollars(a)She is afraid she 11 still be angry and start yelling again.She hates Mrs. Richmond.She s too busy to make the phone call.She doesnt think she should apologize.teller cash a check checking account