教程per024.夜审版本

1、Job DescriptionNIGHT AUDITNight Audit 夜审Title ofition:Reports to:Front Office Manager 前厅部经理ition Overview:Effectively manage the daily reconciliation of the Hos trading, including the checking and preparation of reports and sistical information in accordance with service standards and auditing proce

2、dures during the night shift.You will also be responsible for the smoond efficientrunning of the Hos overnight operation include F&B, whilstensuringum guest satisfaction and the safety andsecurity of the property.有效地管理酒店的帐务，包括根据服务标准和审计程序在夜班时检查和准备报表和数据信息。你同时也将对酒店夜班运营的其他情况负责任，包括餐饮服 务。同时保证客人的最大的满意度和酒店安

3、全。KEY TASKSDutiesEXPECTED RESULTSComplete thorough audits of all daily revenue andtings, makingthe nesary adjustments to ensure accuracy of reporting.完成当天所有审计的收入和入账，并作适当的调整以保证的准确性。Collate p账包括rwork for departures, including credit card 收集所有的结的证明资料Pros all management accounts as required.根据需要处理所有的管理账

4、户。Ensuret reservations details for in house-guests are recordedcorrectly, ie. Room rates, dates of stay, authority to charge.保证住店客人的信息准确性，例如，房价，住宿日期，等。Complete relevant computer tasks in relation to Night Audit functions, includingting room charges and daily room revenue.完成与夜审功能相关的电脑工作，包括入房帐和房间收入。Co

5、mplete back up procedures to save all data. 为所有的数据进行备份。Names/：Signature/签名：Addressed to/收件人：Written by / 起草Francis TamFrancis TamIbis China/宜必思中国Checked by / 审核Stephanie MoretStephanie MoretIbis China/宜必思中国Approved by / 批准Gilles LarriveGilles LarriveIbis China/宜必思中国FUNCTION: NIGHT AUDIT / 职务: 夜审No.

6、PER 024.1Page/页数：1/5QUALITY PROCEDUREMODULE:NELPrepare and distribute relevant reports. Maain hokly andmonthly sistics.准备并分发相关的计。酒店每周和每月的统Ensure the safety and security of the property and the smoondefficient running of the Ho s overnight operation.保证酒店的安全和顺畅有效率的夜间运营和运行。Provide supervi and support t

7、o the Front Office team and other departments when required.当要求时要提供前厅部团队的监督和支持。Ensuret suitable crew levels are maained at all times for thefront office team. Authorize all departmental rosters and changes asrequired.确保前厅部班。Ensure department policies and procedures are understood by all数适当。当要求的时候更改部

8、门的排employees and observedasks performed.保证部门的政策和程序被所有员工理解并观察工作的完成表现。Ensure effective communication of new and updated informationregarding policies, rates and general hoinformation.保证有效地将新的信息，包括政策、价格和总的酒店信息。Ensure strict procedures are followed for all cash/credit, chequetran gions, accounting and b

9、ing procedures, ie of keys andonfidentiality.保证严格的程序并遵守所有现金/ 信用，支票的流通、财务和程序，的性。Be proficient in the use of all front and back office equipment. Ensure prevenive maenance programs are in place.对所有前台和的设备熟练使用。保证执行防备性的程序。Carry out reception duties as required.按照要求实施前台的职责。Lead by exle when attending to g

10、uest requests. Show efficiency inconstantly striving to provide Total Customer Satisfaction.在接待客人时要树立榜样。展示为提供全面客户满意而不断地努力。Finanl Responsibilities/Duties 财务职责Audit current days hoaccounts. Adjust the parts with problemsor report to Front office Manager. 审计当日酒店所有帐项，对有问题的部分进行调整或者汇报前厅经理。Reconcile record

11、s of credit cards and cashers reports 检查，以及收银员报表。Check in-house guests who are over credit limit, report and followup. 检查住店客人的欠账，并汇报保持Reconcialanheet and ensure all reports accurate.审核试算平衡表保证报表准确无误Reconcile PM accounts andephone expenses.检查假房账目，以及费用情况Operate computer settlement activities according

12、to procedure.按照Names/：Signature/签名：Addressed to/收件人：Written by / 起草Francis TamFrancis TamIbis China/宜必思中国Checked by / 审核Stephanie MoretStephanie MoretIbis China/宜必思中国Approved by / 批准Gilles LarriveGilles LarriveIbis China/宜必思中国FUNCTION: NIGHT AUDIT / 职务: 夜审No. PER 024.1Page/页数：2/5QUALITY PROCEDUREMOD

13、ULE:NEL规定程序操作电脑结帐活动。Human ResourResponsibilitiesAssist the Front Office Managerhe following 协助前厅部经理按照以下:Establish on-going On Job Training Programs with持续的部门技能培训he department 建立Induct new staffo the team, department and Hohek oftheir employment following guidelines. Ensuret all staff under yourcontr

14、ol carries out their duties. 将新员工介绍给团队、部门和酒店。并保证所有的员工都在你的控制之下完成他们的职责。Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on. 开放地与员工沟通保证经常的会议和传达所有相关的信息。Systems & ProceduresLog and inform your Manager of any system problems. Suggest anyimprovements pro

15、cedures.t could be made to improve existing systems and并通知你的经理关于任何系统问题。对现存的系统和程序提出改进建议。Follow policies and procedures outlinedhe Departmental ServiceStandards / Procedures Manual 遵守雅高品牌标准手册、部门服务标准、程序手册和雅高政策规定的品牌标准Health & SafetyUse safe manual handling techniques, practiafe work habits, wearprotecti

16、ve clothing provided where nesary and take a consuliverole in assisting and maaining a clean, tidy work area and a healthy and safe working environment. 使用安全手册处理技术的工作，并养成安全工作的，穿着酒店配发的必要的工作服并在协助保持卫生清洁的工作环境和健康地点上提供。Maain procedures to minimize our impact on the environment and prevent pollution. 保持减少对

17、环境的影响和防止污染的程序。Report any health or safety hazards, faults, repairs, cleaning needs and accidents to your Manager 对任何安全健康隐患、错误、修理、清洁的需要和紧急事故要给你的经理。Ensure all equipment is kept in good working order and used only forthe pure for which it wasended. Report all broken or damageddepartmental equipment to

18、your Manager 保证所有设备都保持了良好的工作顺序并都被正确地使用。向你的经理汇报所有的破损或者部门设备的损坏。Contribute to cost control through energy conservation, correct storage of all materials and use of equipment per operating standards andmanufacturers specifications. 通过能源保护控制成本，正确地的材料并按照制造商的明确的操作标准来使用设备。Be fully conversant with department

19、al fire and evacuation procedures.要求完全掌握部门的消防和疏散程序。Monitor central fire system and be aware of security of customers with所有spel needs. Ensure the security of night stand the whole ho关注中控火警系统，关注特殊客人的安全问题，保证夜班以及酒店的Names/：Signature/签名：Addressed to/收件人：Written by / 起草Francis TamFrancis TamIbis China/宜必思

20、中国Checked by / 审核Stephanie MoretStephanie MoretIbis China/宜必思中国Approved by / 批准Gilles LarriveGilles LarriveIbis China/宜必思中国FUNCTION: NIGHT AUDIT / 职务: 夜审No. PER 024.1Page/页数：3/5QUALITY PROCEDUREMODULE:NEL整体安全。Provide efficient, friendly and profesal service to all guests. 为所有的客人提供快捷的友善的和专业的服务Custome

21、r ServiceLead by exle when attending to guest requests. Show efficiency inconstantly striving to provide Total Customer Satisfaction. 处理客人要求时要做出榜样。在坚持持续地提供全面的客户满意时展示效率。Take initiative to ensureteractions with our customers (ernal orexternal) areitive and productive; call your Manager if difficulties

22、arise. 主动展示保证在所有与客户互动的过程中都保持积极和有效（和外部客人）；如果有寻找你的经理的支持。Work together with trust sot colleagues and management meet the goals of the department/Ho. 与同事和管理层在信任的基础上合作以完成部门和酒店的目标。Treat customers and colleagues from all cultural groups with respect,sensitivity and transparency. 遵从尊重、透明和信任。Take every oppor

23、tunity to be a “sales的价值观，对待顾客和同事要秉承” by active selling of spelpromotions and facilities available with销售酒店的任何产品和设备设施。he Ho. 充分利用每一个机会OtherTake responsibility to ensure all required tasks are completedaccuray and within given time frames. 承担责任保证所有要求完成的工作在规定时间内准确地完成。Participate in scheduled training

24、and development programs providedby the Hoto improve self and department standards and attenddepartmental meetings as required. 参加酒店计划好的培训提高自己和部门标准并按时参加要求的部门会议。Ensure whereversiblet employees are provided with a workplace free of discrimination, harassment and victimization. 保证为员工提供一个无、骚扰和受的工作环境。Fol

25、low property procedures with respect to grooming, performanceand conduct standards, occupational healnd safety, emergencyprocedures and all othroperty policies and procedures as detailedhe employee handbook / department procedure manuals / companypolicy manuals. 遵守酒店规定的仪容仪表制度，表现标准、工作健康和安全、紧急程序和其他所有酒店政策/部门程序/公司政策手册等。Ensure Ho, Customer and Staff information or tranions are keptduring or after employment with the company. 保证对酒店、客户和员工的信息在雇用中和离职后都保守。Any other reasonable request within your range o