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1、酒店英语学习情境二:餐厅服务英语23TakingOrders精选精选酒店英语学习情境二:餐厅服务英语23TakingOrders学习任务: 受理西餐点菜 2Name : ChloeJob: WaitressResponsibility: To recommend the dish and help guests take orders 学习任务: 受理西餐点菜 2ContentsLearning Objectives 学习目标1Working Procedures 工作程序2Working Knowledge 工作知识 3Hotel Task 酒店任务45Words and Expressio
2、ns6ActivityContentsLearning Objectives 学习Learning Objectives 学习目标After finishing this task, you should be able to: Recommend and explain Chinese dishes Take orders in a Chinese restaurantLearning Objectives 学习目标After Working Procedures 工作程序 Pass the menu to the guest from his right side. 站在客人右侧,呈上菜单
3、Ask the guest if he is ready to take order. 询问客人是否可以点餐 Recommend some dishes to the guest. 给客人推荐菜式Explain the details to the guest. 将菜式的内容、制作方法、时间向客人作介绍Mark down the guests order. 记下客人的菜单Repeat the guests order for him. 重复客人的订单Mark down the guests requirement. 记下客人的特殊要求Ask the guest to wait for a wh
4、ile for the dishes. 让客人稍等片刻,马上为他上菜 Working Procedures 工作程序 Working Knowledge 工作知识(1)1、Characteristics of Eight ChineseCuisine CharacteristicsFamous dishesShandong Cuisine 山东菜,简称鲁菜Consisting of Jinan and Jiaodong cuisine, Shandong Cuisine is clear, pure and not greasy, is also famous for its aroma, f
5、reshness, crispness and tenderness.山东菜系,由济南菜系和胶东菜系组成,清淡,不油腻。以其香、鲜、酥、软而闻名。Fried crap with sweet and sour sauce 糖醋鲤鱼Sichuan Cuisine四川菜,简称川菜Characterized by its spicy and pungent flavor, Sichuan cuisine, prolific of taste, emphasizes on the use of chili.四川菜系以其香辣而闻名,味道多变,着重使用红辣椒。Mapo Tofu 麻婆豆腐Guangdong
6、Cuisine广东菜,简称粤菜Tasting clear, light, crisp and fresh, Guangdong cuisine is familiar to Westerners.广东菜系,味道清、淡、脆、鲜为西方人所熟知。Boiled Chicken with Sauce 白切鸡Working Knowledge 工作知识(1)1、ChaCuisine CharacteristicsFamous dishesFujian Cuisine 福建菜,简称闽菜Consisting of Fuzhou, Quanzhou and Xiamen Cuisine, Fujian Cuis
7、ine is distinguished for its choice of seafood, beautiful color and magic taste of sweet, sour, salty and savory.福建菜系由福州菜、泉州菜、厦门菜组成以其精选的海鲜,漂亮的色泽、甜、酸、咸和香的味道而出名。Tai lake prawn太湖明虾Jiangsu Cuisine 江苏菜,简称苏菜Jiangsu Cuisine, also called Huaiyang Cuisine, is popular in the lower reach of the Yangtze River.江
8、苏菜又叫淮阳菜,流行于在淮阳湖下流。Stewed Pork Ball in Brown Sauce狮子头Cuisine CharacteristicsFamous Cuisine CharacteristicsFamous dishesZhejiang Cuisine 浙江菜,简称浙菜Comprising local cuisines of Hangzhou, Ningbo and Shaoxing, Zhejiang Cuisine, is not greasy, and wins its reputation for freshness, tenderness, softness, smo
9、othness and fragrance. 浙江菜系由杭州菜、宁波菜、绍兴菜组成,不油腻,以其菜肴的鲜、柔、滑,香而闻名。 Beggars Chicken叫花鸡 Hunan Cuisine 湖南菜,简称湘菜Hunan cuisine is known for the spicy dishes by adding various kinds of seasonings.用各种不同种类的调味料来制作闻名的辛辣菜肴。Dongan Chicken 东安子鸡Anhui Cuisine 安徽菜,简称徽菜Chefs of Anhui cuisine focus much attention on the
10、temperature in cooking and are good at braising and stewing.安徽菜的主厨注重于烹饪的温度,擅长煨炖。Gourd Duck 葫芦鸭子Cuisine CharacteristicsFamous Working Knowledge 工作知识(2)2、Here are some methods of cooking techniques. 煮 boil 炸 deep-fry 煎 pan-fry 炒 stir-fry 焖 braise 炖 stew 烤 bake Working Knowledge 工作知识(2)2、HerWorking Kno
11、wledge 工作知识(3)3、Here are some major ingredients. spring onion 葱ginger 姜 sugar 糖 pepper chili 辣椒 salt 盐 white pepper 白胡椒 soy sauce 酱油spices五香粉 rice wine 米酒fish sauce 鱼露 vinegar 醋 sesame oil 麻油Working Knowledge 工作知识(3)3、HerHotel Task 酒店任务Suppose you are Chloe, now youre going to help the guest take or
12、ders. Please perform the task according to the hints below with your partners.角色A: 你是George Brown, 准备到中餐厅用晚餐。他们初到中国,听说浙江菜的鲜和四川菜的辣非常闻名,他让Chloe推荐一些,并要了些佐菜的酒水。角色B: 你是中餐厅服务员Chloe,你负责为George Brown点餐。Hotel Task 酒店任务Suppose you areWords to knowflavor n. 口味 spring onion n. 葱cuisine n. 菜系 soy sauce n. 酱油boil
13、 vt. 煮 vinegar n. 醋deep-fry vt. 炸 ginner n. 姜pan-fry vt. 煎 pepper n. 辣椒stir-fry vt. 炒 spices n. 五香粉braise vt. 焖 taste vi.& vt. 尝,品尝 stew vt. 炖 take your time 慢慢来,不着急bake vt. 烤 todays special 今日特价菜 Words to knowflavor n. Useful expressions1. Recommending Dishes 介绍菜式 (1) I can recommend the Sichuan fo
14、od. (2) Its the specialty of our restaurant. (3) Todays special is Smoked Chicken Breast. (4) Why not try Beijing food? (5) We need other dishes. (6) Our restaurant is famous for seafood.Useful expressions1. RecommendUseful expressions2. Explaining Dishes 解释菜式 (1) It consists of shrimp, gingers, egg
15、 and broccoli. (2) It is for four persons. (3) It is cooked with special fixing and spices. (4) Its made of leeks, onion, and potato.3. Request for the Dishes 菜式要求 (1) Id like to try Chinese food, please. (2) Give me a Roast Sucking Pig. (3) That tastes strange.4. Confirming Orders 确认菜单 (1) Ill repe
16、at your order. (2) Let me confirm your order.Useful expressions2. ExplaininActivity 1. Look at the pictures of some Chinese cuisines. Match them with their names. 看下列中式菜品的图片,并把它们与菜品名称搭配。 Stir-fried tomato and eggsPork braised in brown sauceMapo TofuBoiled Chicken with SauceActivity 1. Look at the pi
17、ctu2. Read the recipe below,then try to find out some information and write them down accordingly. 阅读下面的菜谱,然后找出相应的信息并按要求写下来。 Cut the tomatoes into pieces.Whip the egg into a bowl. Add salt, half of the MSG, and stir well.Heat the wok. Add the cooking oil and heat it. Put the eggs in and scramble. Then take out the eggs and put them aside.Put the oil in and heat it again. Add in the tomatoes and stir-fry for a few minutes. Add the water, sugar, salt and the remaining MSG together with the scrambled eggs and mix well.Ingredients _Flavoring _Activity 2.
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