Unit1民航服务英语市公开课金奖市赛课一等奖课件

1、Ladies and gentlemen, Welcome Announcement We welcome you aboard the high-speed rail EMU trains.On behalf of all the crew members of EMU, I would like to say hello to you and hope you have a nice trip. Our next station is .第1页Unit 1 Asking for Information and Buying Tickets第2页Unit 1 Asking for Infor

2、mation and Buying TicketsLesson 1Lesson 2Lesson 3Lesson 4第3页Lesson 1 Telephone Call for InformationTask Listen and repeat the following words.1. airport ep:t n.机场2. inquiry inkwairi n. 探询、问询、调查、查问3. inquiry office n. 问讯处4. schedule skedul n. 时间表、一览表、计划 v. 安排、计划、预定5. be scheduled to do v.（某人）预定（做）6.

3、due dju: n. 应得物 adj. 预定、应付、到期7. due to v. 归因于8. on schedule prep. 按照预定（时间）9. take off v. 起飞10. land v. 降落Words Study:第4页Lesson 1 Telephone Call for InformationTask Please remember the new words as quickly as you can! Then write down the Chinese for each word.1. Liu Ting Airport _2. inquiry office _3

4、. due to _4. on schedule _5. take off _6. land _流亭机场问讯处归因于按时降落 起飞Words Study:第5页Lesson 1 Telephone Call for InformationTask Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_inquiry officeon scheduledue tobe scheduled to dotake off第6页Lesson 1 Telephone Call for InformationTask Listen and

5、 fill in the missing words.1. Is this the Qingdao Airport _?2. Who is _?3. _we can do for you, Mr. Denny?4. It is _ to arrive at 9:25 pm.5. _ bad weather conditions, this flight will not arrive _.6. The flight has not yet _ from Kunming.Inquiry Office? callingAnythingscheduledDue to theon scheduleta

6、ken offWords Study:第7页Lesson 1 Telephone Call for InformationTask5 Translation. 1、_ 2、_ 3、_ 4、_ 5、_请问是青岛机场问讯处吗？Denny先生，有什么需要帮忙吗？（该航班）预计今天晚上9:25分抵达。因为天气原因，此次航班将不能按时抵达。航班还没有从昆明起飞。第8页Differences between face-to-face communication and communication on phoneFace-to-face communication Communication on pho

7、ne Who are you? I am.Who is that?Who is calling?This is.第9页Lesson 1 Telephone Call for InformationDialogue: Task 2 Listen to the tape and complete the dialogue.Telephone Call for Information（电话问讯）A: Hello!B: Hello, is this the _?A: Yes, who is _?B: Denny _.A: _we can do for you, Mr. Denny?B: Can you

8、 tell me the _of CZ3460 from Kunming?A: Certainly. It is _to arrive at 9:25 pm. However, _bad weather conditions, this flight will not arrive _.The flight has not yet _from Kunming. Would you please_again at 9:00 pm for _information?(This flight will be delayed for two hours. That is to say, it will

9、 land at 11:25 pm.)Inquiry Office? callingcallingAnythingarrival timescheduleddue to theon scheduletaken offcallfurtherDialogue:第10页Lesson 1 Telephone Call for Information请问是青岛机场问讯处吗？（该航班）预计今天晚上9:25分抵达。1. Is this the Qingdao Airport Inquiry Office? 2. It is scheduled to arrive at 9:25 pm.3. Is it a

10、direct flight? 这是直达航班吗？第11页Lesson 1 Telephone Call for Information因为天气原因，（1）此次航班不能按时抵达。（2）此次航班延误。Due to the bed weather, (1) the flight will not arrive on schedule.(2) the flight has been delayed.第12页Lesson 1 Telephone Call for Informationpractice1. 有什么需要帮忙吗？Anything we can do for you?2. 请问是流亭机场问讯处吗

11、？Is this the Liu Ting Airport inquiry office？3. 因为天气原因，此次航班不能按时抵达。Due to the bed weather, the flight will not arrive on schedule.第13页Lesson 1 Telephone Call for Informationpractice4. 请您告诉我CZ1001航班抵达时间吗？Can you tell me the arrival time of FlightCZ1001?5. 请您稍后再来电好吗？Would you please call again for furt

12、her information？第14页Lesson 2 Booking TicketsTask Listen and repeat the following words.1. competition kmpitin n. 竞赛2. book tickets v. 订票3. available veilbl adj. 可得到 、可利用 4. prefer prif: v. 较喜欢,宁可5. first class n. 头等舱6. economy i(:)knmi n. 节约,经济7. economy class n. 经济舱8. business class n. 商务舱Words Stu

13、dy:第15页Lesson 2 Booking TicketsTask Please remember the new words as quickly as you can! Then write down the Chinese for each word.1.竞赛2.订票3.可得到 、可利用4. 较喜欢,宁可5. 头等舱6.经济舱7. 商务舱 8. 办理登机手续 competitionbook tickets availablepreferfirst class economy class Words Study:business class check in第16页Lesson 2 B

14、ooking TicketsTask Listen and write down the words you hear.1、_2、_3、_4、_5、_6、 _preferfirst classavailableeconomy classbook ticketscheck inWords Study:第17页Lesson 2 Booking TicketsTask Listen and fill in the missing words.1、We are going to Beijing for a _on the 10th of September.2、I want to _ twenty t

15、ickets to Beijing.3、Both flights have seats _for September 10th.4、Id _the morning one.5、First class or _class?6、Please be at the airport 2 hours before your flight time for _.competitionbookavailableprefereconomycheck-inWords Study:第18页Lesson 2 Booking TicketsDialogue: Task 2 Listen and try to compl

16、ete the dialogue:Booking Tickets （订票）A: Good morning. _ I help you?B: Yes, please. We are going to Beijing for a _on the 10th of September. I want to _twenty tickets to Beijing.A: Just a_, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 oclock in the morning and 4 oclock in the afte

17、rnoon. Both flights have seats _for September 10th.B: Id_ the morning one. A: First class or _class?B: _ When does it arrive at Beijing?A: 11:00 am. Please be at the airport _ before your flight time for check-in.B: Thank you.A: Youre _. Have a good _.MaycompetitionbookminuteavailableprefereconomyEc

18、onomy class2 hourswelcomeflightDialogue:第19页Lesson 2 Booking TicketsA: Good morning. May I help you?B: Yes, please. We are going to Beijing for a competition on the 10th of September. I want to book twenty tickets to Beijing.A: Just a minute, sir. Let me check. Oh, yes. We have two flights to Beijin

19、g, at 8 oclock in the morning and 4 oclock in the afternoon. Both flights have seats available for September 10th.第20页Lesson 2 Booking TicketsB: Id prefer the morning one. A: First class or economy class?B: Economy class. When does it arrive at Beijing?A: 11:00 am. Please be at the airport 2 hours b

20、efore your flight time for check-in.B: Thank you.A: Youre welcome. Have a good flight.第21页1. 我想订两张去上海机票。2. 先生，请您稍等，我查一下。I want to book 2 tickets to Shanghai. Just a minute, sir. Let me check. Lesson 2 Booking Tickets3. 我们有两班去大连飞机，一班是早上8:00；一班是下午3:00。We have two flights to Dalian, at 8 oclock in the

21、morning and 3 oclock in the afternoon.第22页4. 我能够预定这个航班一个商务座位吗？Can I make a business class reservation for this flight？Lesson 2 Booking Tickets5. 祝您旅途愉快。Have a nice trip.We hope you enjoy your flight.第23页Lesson 3 Issuing TicketsTask Listen and repeat the following words.1. issue isju: v. 发出，发行2. issu

22、e tickets v. 出票3. urgent : dnt adj. 紧急，紧迫 4. fill in = fill out v. 填写5. contact kntkt v. 联络6. single ticket n. 单程票7. return ticket n. 往返票Words Study:第24页Lesson 3 Issuing TicketsTask Please remember the new words as quickly as you can! Then write down the Chinese for each word.1.出票2.紧急3.填写4.联络5.单程票 6

23、.往返票issue tickets urgentfill in contact single ticket return ticket Words Study:第25页Lesson 3 Issuing TicketsTask Listen and write down the words you hear.1. _2. _3. _4. _5. _urgentcontactissuefill insingle ticketWords Study:第26页Lesson 3 Issuing TicketsTask Listen and fill in the missing words.1. Im

24、going to Beijing on _ business.2. Id like to know tomorrows _ flight for Beijing.3. Would you _ this form, please?4. Excuse me, do you want _ or_ ticket?5. Have a good_!urgentscheduledfill insinglereturntripWords Study:第27页Lesson 1 Telephone Call for InformationTask5 Translation. 1、 _ 2、_ 3、_ 4、_ 5、

25、_我要去北京办一次很紧急事务。我想了解一下明天去北京航班。请您填写这张（购票）单。请问您需要单程票还是往返票？祝您旅途愉快。第28页Lesson 3 Issuing TicketsDialogue: Task2 Listen and try to complete the dialogue:Issuing TicketsA: Good morning, Sir.B: Morning. Im going to Beijing on_. Id like to know tomorrows scheduled flight for Beijing.A: We have _flights for Be

26、ijing tomorrow, CZ3151, leaving at _in the morning and CA1304 leaving at _in the evening.B: CZ3151, please.A: OK. Would you _this form, please? Your name, _number, route, date, _telephone number and so on.B: Here you are. How much is it?A: Excuse me, do you want _or _ticket?B: _ticket, please.A: RMB

27、_. Yes, good-bye. Have a good _!urgent businesstwo8:006:20please fill inpassportcontactingsinglereturnSingle1380tripDialogue:第29页Lesson 3 Issuing TicketsA: Good morning, Sir.B: Morning. Im going to Beijing on urgent business. Id like to know tomorrows scheduled flight for Beijing.A: We have 2 flight

28、s for Beijing tomorrow, CZ3151, (leaving) at 8:00 in the morning and CA1304 (leaving) at 6:20 in the evening.B: CZ3151, please.Dialogue:第30页A: OK. Would you fill in this form, please? Your name, passport number, route, date, contacting telephone number and so on.B: Here you are. How much is it?A: Ex

29、cuse me, do you want single or return ticket?B: Single ticket, please.A: RMB 1308. Yes, good-bye. Have a good trip!Lesson 3 Issuing Tickets第31页Lesson 3 Issuing Tickets直达航班定时航班3. airport inquiry office机场问讯处5. make a reservation6. take off/ depart Practice:1. direct flight2. scheduled flight单程票4. sing

30、le ticket预订起飞第32页Lesson 3 Issuing Tickets7. China Eastern Airlines 8. due to9. return ticket10. fill in11. economy class12. first classPractice:中国东方航空企业 归因于 往返票填写经济舱 头等舱第33页Lesson 3 Issuing Tickets1.直达航班2.定时航班3.机场问询处4.单程票5.预定 6.起飞/出发direct flightscheduled flightairport inquiry officesingle ticket ma

31、ke a reservationtake off/ depart Practice:第34页Lesson 3 Issuing Tickets7.中国东方航空企业8.归因于9.往返票10. 填写11.经济舱 12.头等舱China Eastern Airlines due toreturn ticketfill ineconomy classfirst classPractice:第35页Due to the bad weather, the flight will not arrive on schedule.我能够预定这个航班两个经济舱座位吗？因为天气原因，此次航班不能按时抵达.Could

32、I make two economy class reservations for this flight？Lesson 3 Issuing Tickets第36页Id like to change the Qingdao-Beijing reservation and reserve a seat to Tianjin.请在飞机起飞前两小时抵达机场办理登机手续。我想将青岛到北京订票改成青岛到天津订票。Please be at the airport 2 hours before your flight time for check in.Lesson 3 Issuing Tickets第37

33、页I would like to apologize for the inconvenience caused by this delay.Can I help you?/ What can I do for you?/ Anything I can do for you ?航班延误(给您)带来不便我们深感抱歉。有什么需要帮忙吗？Lesson 3 Issuing Tickets第38页我们每七天二和周四都有航班飞往武汉。The flight will go via Jinan, and the whole trip/flight will be 2 hours.We have schedule

34、d flights to Wuhan every Tuesday and Thursday。此次航班经停济南，总航程需要2小时。Lesson 3 Issuing Tickets第39页您想购置普通舱机票还是头等舱机票？Have a nice trip.Would you like an economy ticket or the first-class ticket?祝您旅途愉快。Lesson 3 Issuing TicketsWe wish you a good trip.第40页1. How old are you?Guilin University of Aerospace Techno

35、logy, Laibin Campus.Im.2. Which school are you in?Lesson 3 Issuing Tickets第41页3. What calss/grade are you in?Im in Class ., Grade .4. Yes, I want to drink some cold water/eat some fruit.Lesson 3 Issuing Tickets第42页5. What did you have for lunch?I had .Lesson 3 Issuing Tickets第43页Lesson 4 Changing th

36、e ReservationTask Listen and repeat the following words.1. reservation rezvein n. 预定2. change the reservation v. 更改订座3. China Eastern Airlines n. 中国东方航空企业4. Air China n. 中国国际航空企业 5. China National Aviation Corp n. 中国航空企业1.ppt6. China Southern Airlines n. 中国南方航空企业7. China United Airlines n. 中国联合航空企业8

37、.China Northwest Airlines n. 中国西北航空企业9. China Southwest Airlines n. 中国西南航空企业10. Hong Kong Dragon n. 港龙航空企业11. China Airlines n. 中华航空企业 12. depart dip:t v. 离开、出发、放弃 Words Study:第44页Lesson 4 Changing the ReservationTask Please remember the new words as quckly as you can! Then write down the Chinese fo

38、r each word.1. change the reservation _2. China Eastern Airlines _3. Air China _4. China National Aviation Corp _5. China Southern Airlines _ 6. depart _更改预定中国东方航空企业中国国际航空企业中国航空企业中国南方航空企业离开第45页Task Listen and write down the words you hear.1._2._3._4._5._Lesson 4 Changing the ReservationreservationCh

39、ina Eastern Airlineschange the reservationdepartChina Southern Airlines第46页Lesson 4 Changing the ReservationTask Listen and fill in the missing words.1. _. May I help you?2. Id like to_.3. Ive _on your flight on the 10th of September.4. Which flight would you like to_ ?5. Flight CA930 _ at 3 in the

40、afternoon on the11th.China Eastern Airlineschange my reservationmade a reservationchange todeparting第47页Task5 Read and try to translate the above sentences. 1、 _ 2、_ 3、_ 4、_ 5、_中国东方航空企业，有什么能够帮到您？我想更改订座。我已经订好了9月10日机票。您想改乘哪个航班？CA930航班于11日下午3点起飞。Lesson 4 Changing the Reservation第48页Lesson 4 Changing th

41、e Reservation Changing the Reservation A: ？B: Yes, Id like .Ive on your flight on the 10th of September. The flight is 8:30 in the morning, and the flight number is CA918 from Shanghai to Beijing.China Eastern Airlines. May I help youto change my reservationmade a reservationDialogue: Task 2 listen

42、and try to complete the dialogue.第49页Lesson 4 Changing the ReservationDialogue: Changing the Reservation A: Which flight would you like to ?B: Flight CA930 _ at 3 in the afternoon on the11th.A: .Ill check Yes, you may have a on Flight CA930.change todepartingJust a momentseatDialogue:第50页Practice:1. Complete the following dialogues.Lesson 4 Changing the ReservationDialogue 1A:_（中国国际航空企业，愿为您服务。）B: I want to book two tickets to Xian.A: _（稍等一会， 我给您查一下。） （您什么时候出发？）Air China. May i help youJust a moment, let me