13、北科大管理学生讲义管理学staffing and human resource management

1、Fundamentals of Management: 6-1Gao Junshan, UST BeijingStaffing and Human Resource ManagementFundamentals of Management: 6-2Gao Junshan, UST BeijingWhere We Are Part 1 Introduction Part 2 Planning Part 3 Organizing Part 4 Leading Part 5 Controlling Part 3 OrganizingChapter 5 Basic Organization Desig

2、nChapter 6 Staffing and Human Resource ManagementChapter 7Managing Change and InnovationChapter 5 Basic Organization DesignChapter 6 Staffing and Human Resource ManagementFundamentals of Management: 6-3Gao Junshan, UST BeijingChapter GuideOver view of Human Resource ManagementDefinition and signific

3、anceEnvironmental factors influencing HRMCareer DevelopmentHuman Resource Management ProcessPlanning, Recruitment, Selection, Orientation, Training and Development, Performance Management, Compensation and Benefits, Safety and HealthCurrent Issues on Human Resource ManagementWork force diversity, Se

4、xual harassment, Family-friendly benefits, Unions, Workforce violence, Survivors of layoffs, Outsourcing and contingent workforceFundamentals of Management: 6-4Gao Junshan, UST BeijingHuman Resource Management (HRM) concerns with getting, training, motivating and keeping competent employeesHuman Res

5、ource ManagementOverview: definition and significanceFundamentals of Management: 6-5Gao Junshan, UST BeijingCommon Factors to all management practicesEnvironmentalFactors Affecting HRMLaws and government regulationsLabor UnionsOverview: environmental factorsFundamentals of Management: 6-6Gao Junshan

6、, UST BeijingThe Legal Environment of HRMAffirmative ActionEmploymentTrainingRetentionOverview: environmental factorsFundamentals of Management: 6-7Gao Junshan, UST BeijingThree Step Career PlanningIdentify andOrganize your skills, interests,work-relatedneeds, and valuesConvert this information into

7、 general career fields and specific job goalsTest your Career possibilities against realities of organizationor job market Step IStep IIStep IIIOverview: career development (see Career Module p218)Fundamentals of Management: 6-8Gao Junshan, UST BeijingDevelop a networkAcquire and continue upgrading

8、your skillsParticipate in an internshipThink laterallyStay mobileSupport your bossFind a mentorDont stay too longStay visibleGain control of organization resourcesLearn the power structurePresent the right ImageDo good workSelect the job judiciously Overview: career development (see Career Module p2

9、24)Fundamentals of Management: 6-9Gao Junshan, UST BeijingHuman Resource Management ProcessPlanningRecruitmentand DownsizingSelectionOrientationTraining andDevelopmentPerformanceAppraisalsSafety andHealthCompensation and BenefitsCompetent High-Performing WorkersHRM processFundamentals of Management:

10、 6-10Gao Junshan, UST BeijingHuman ResourcePlanningMaking a FutureAssessmentMaking a CurrentAssessmentDesigning a FutureProgramHRM process: planningFundamentals of Management: 6-11Gao Junshan, UST BeijingHuman Resource Inventory ReportJob DescriptionJob AnalysisJob SpecificationFundamentals of Manag

11、ement: 6-12Gao Junshan, UST BeijingTraditionalRecruitingSourcesInternalSearchesEmployeeReferralsEmployeeLeasingTempServicesEmploymentAgenciesAdvertisementsSchoolPlacementHRM process: recruitment and downsizingFundamentals of Management: 6-13Gao Junshan, UST BeijingFiringLayoffsand AttritionTransfers

12、ReducedWorkweeksJobSharingEarlyRetirementsDownsizing OptionsHRM process: recruitment and downsizingFundamentals of Management: 6-14Gao Junshan, UST BeijingSelection DecisionRejectErrorCorrectDecisionAcceptErrorCorrectDecisionAcceptRejectSuccessfulUnsuccessfulLater Job PerformanceSelection Decision e

13、sHRM process: selectionFundamentals of Management: 6-15Gao Junshan, UST BeijingThe proven relationship betweena selection device and some relevant criterionValidity ReliabilityThe degree to whicha selection device measurers the same thing consistentlyProperty of Selection DevicesHRM process: selecti

14、onFundamentals of Management: 6-16Gao Junshan, UST BeijingWritten TestsPerformanceSimulationsInterviewsSelectionDevicesHRM process: selectionFundamentals of Management: 6-17Gao Junshan, UST BeijingThe Effectiveness of InterviewsPrior knowledge about an applicantAttitude of the interviewerThe order o

15、f the interviewNegative informationThe first five minutesThe content of the interviewThe validity of the interviewStructured versus unstructured interviewsHRM process: selectionFundamentals of Management: 6-18Gao Junshan, UST BeijingInterviewing Job ApplicantsReview the job description and job speci

16、fication.Prepare a structured set of questions you want to ask all applicants for the job.Before meeting a candidate, review his or her application form and resumeOpen the interview by putting the applicant at ease and by providing a brief preview of the topics to be discussed.Ask your questions and

17、 listen carefully to the applicants answers.close the interview by telling the applicant what is going to happen next.Write your evaluation of the applicant while the interview is still fresh in your mind.Management skills: Interviewing Fundamentals of Management: 6-19Gao Junshan, UST BeijingWell-Ma

18、tchedApplicantsRealisticExpectationsIncreasedCommitmentRealisticJob Previews(RJP)HRM process: selectionFundamentals of Management: 6-20Gao Junshan, UST BeijingEmployee OrientationSmooth Insider-Outsider TransitionFamiliar with the job and its environmentReduce initial anxietyHRM process: orientation

19、Fundamentals of Management: 6-21Gao Junshan, UST BeijingEmployee TrainingWhat deficiencies, if any, do jobholders have in terms of skills, knowledge, or abilities required to exhibit the essential and necessary job behaviors?What behaviors are necessary for each jobholder to complete his or her job

20、duties?What tasks must be Completed to achieve Organizational goals?What are the Organizations Strategic goals?Is there a need for training?HRM process: training and developmentFundamentals of Management: 6-22Gao Junshan, UST BeijingTrainingMethodsJobRotationSimulationExercisesClassroomLecturesUnder

21、studyAssignmentsVestibuleTrainingFilms and VideosHRM process: training and developmentFundamentals of Management: 6-23Gao Junshan, UST BeijingPerformance ManagementPerformance management system is a process of Establishing standards andEvaluating performanceThe purpose of performance management is t

22、o Arrive at objective human resource decisions andProvide documentation to support any personnel actions Evaluation of the employees performance can be done byComparing against some set of performance standardsComparing employees with one anotherMeasuring the work on the bases of preset objectivesHR

23、M process: performance managementFundamentals of Management: 6-24Gao Junshan, UST BeijingPerformance Appraisal Methods CriticalIncidents GraphicRating ScalesMultiperson ComparisonWrittenEssayBARS360oMBOHRM process: performance managementFundamentals of Management: 6-25Gao Junshan, UST BeijingEmploye

24、eCounselingDisciplineActionsPerformance Problems on the JobHRM process: performance managementFundamentals of Management: 6-26Gao Junshan, UST BeijingDeterminingBenefitsDeterminingPay LevelsAdministration of Employee CompensationHRM process: compensation and benefitsFundamentals of Management: 6-27G

25、ao Junshan, UST BeijingFactors Influencing Pay LevelKnowledge, skills, abilitiesAuthority and responsibilityNature of the businessThe environmentGeographic locationPerformance levelsSeniority of the employeeCompensation philosophyHRM process: compensation and benefitsFundamentals of Management: 6-28

26、Gao Junshan, UST BeijingEmployee BenefitsSocial securityUnemployment compensationLife and disability insurancePaid time offRetirement programsHealth insuranceHRM process: compensation and benefitsFundamentals of Management: 6-29Gao Junshan, UST BeijingManagers at all levels bare legal responsibility

27、 to ensure that workplace is free from unnecessary hazardsUnsafe and unhealthy environments cost money and hurt the organizations competitive abilityPreventing accidents at work is always a critical issue while maintaining the healthy work environment is always a right things to doManagement should

28、aware and comply with laws and government regulations on safety and health Safety and HealthHRM process: safety and healthFundamentals of Management: 6-30Gao Junshan, UST BeijingWorkforceDiversitySexual HarassmentCurrentHRM IssuesCurrent issues: Workforce diversity, sexual harassmentFundamentals of

29、Management: 6-31Gao Junshan, UST BeijingFamily-FriendlyBenefitsUnions andManagementCurrentHRM IssuesCurrent issues: Family-friendly benefits, union and management Fundamentals of Management: 6-32Gao Junshan, UST BeijingWorkplaceViolenceSurvivors ofLayoffsCurrentHRM IssuesCurrent issues: Workforce violence, survivors of layoffsFundamentals of M