史上最全酒店前厅中英术语

1、前厅作为酒店的门户，是客人进酒店以及离开酒店必经之处，却同样成为了客人们抱怨、投诉最多的地方。对于在前厅部的人来讲，每天几乎都抱着“客人虐我千百遍，我待客人如初恋”的心态工作并服务着。今天主页君带来的是对前厅小伙伴们的大福利前厅部专业术语大全。对于想进前厅部工作或是刚入前厅部不久的小伙伴，今天的内容你完全可以当做字典一样收藏着。前厅的前辈们，这篇文章相信也能帮你温故而知新。当然，如果你看到这篇文章，分享到朋友圈或许能帮到你很多在前厅工作的同事和朋友。而不在前厅工作的小伙伴们，我同样相信，对酒店各个部门的“酒店语言”的熟悉绝对会对你也大有裨益。主页君爱心提示：把手机横过来读，效果会更加杠杠滴哦!

2、英文全称英文简写中文解释ArrivalDate*到达日期AvailableRooms*可用房AdvanceDeposit*预收押金AdvancePayment*预付房租AdjoiningRoomAJR互相连接的房间，中间没门AverageRoomRateARR平均房价ApprovalCode*授权号码Airline*航线Amenity*优待项目Accommodation*住宿设备Alacart*单点Bill*帐单BlockRoom*锁住房间BlackList*黑名单Brochure*简介Baggage*行李Babysitter*婴儿看护人Checklist*工作任务表ConferenceRoo

3、m*会议室Captain*领班Computer*电脑CancellationCXL取消定房Charge*记帐CashRefund*现金返还ComplimentaryCOMP免费接待Check-InC/I入住手续Check-OutC/O退房手续CutOffTime*截止时间Commission*佣金CorporateRate*公司、团体协议价CityLedger*外帐CreditCardC/C信用卡Coupon*餐券Confidential*机密的ConfirmationCNF确认通知ConfirmedCFMD已确认ConfirmedCFMD已确认交叉培训Cross-training市景City

4、viewDiscountDISC折扣DomesticDirectDialingDDD国内长途直拨DayUseD/U半天用房DoNotDisturbDND请勿打扰DepositDPST押金DoubleRoom双床房DoubleCheck-in重复入住DepartureDate离店日期DueOut预离房Extension分机EmergencymasterkeyEMK紧急钥匙EarlyArrival提前到达EarlyDeparture提前退房ExpireDate截止日期ExtendofStay延长住宿Exchangerate兑换率Exchangememo兑换外币水单ExtraBed加床LateCha

5、rgeL/C延迟帐Equipment*设备EstimatedTimeofArrivalETA预计到达时间EstimatedTimeofDepartureETD预计离开时间FreeIndependentTravelerFIT散客Folio*旅客全额帐目FullHouse*满房ForeignCurrencyExchange*外币兑换GuaranteedGTD保证定房GroupRoomingList*团队房号名单GuestHistory*旅客历史记录HotelManagement*酒店管理层HouseUseH/U酒店用免费客房HighSeason*旺季InternationalDirectDiali

6、ngIDD国际长途直拨Individual*个别客InformationBoard*信息板IdentificationCardID身份证KeyCard*钥匙卡KingSizeBed*特大双人床LateCheck-Out*延迟退房长途电话LongDistanceCallLostAndFoundL&F失物招领处LowSeason淡季Limousine豪华轿车服务Lobby大堂Luggage行李LuggageTag行李牌LuggageClaim行李寄存牌Log-book交班本MasterKey万能钥匙MessageMSG留言MiscellaneousMISC杂项MorningCallM/C叫早电话M

7、odify修改MasterFolio总帐单主张单MasterAccount总帐MarketSegment市场划分Meetingroom会议室MassageService按摩服务MiniBar客房小冰箱MountainView*山景NoShowN/S已定房，但未在特定时间到达NetRate*净房价Non-smokingFloor*非吸烟楼层OutofOrderOOO故障房OutofServiceOS停卖做工程房间Overstay*续住Overbooking*超额预定OnSeasonRate*旺季价格OffSeasonRate*淡季价格Operator*总机接待员Occupancy*住客率Pack

8、ageRate*批发价PickUpP/U接机Profile*客人挡案Posting*入帐PayForP/F为付帐PayByP/B由付帐PaidOut*退款Pre-paid*先付帐Pre-Registration*准备登记资料Pre-Registration*准备登记资料护照PassportPersonsPAX人数PaymentPMT付款PromotionRate促销价Queensizebed双人床Report报告RoomForecast房态预测RoomChange换房RoomRate房价RackRate满价RoomStatus房间状况RepeatGuest回头客RequestREQ要求扣减Re

9、bateRoomServiceR/S客房送餐服务住客房号名单RoomingListRegistrationCardR.C登记卡ReservationForm预定单ReservationConfirm定房确认RoomNights房晚数Supervisor主管StandOperationProcedureSOP标准工作程序Supervisor主管StandOperationProcedureSOP标准工作程序穿梭巴士送机ShuttleBusSendOffShareWithS/W和同住外宿SleepOutSafeDepositBoxSDB贵重物品保险箱SpecialRate特殊房价SingleRoom单人房Suite套房Skipper故意逃帐者Schedule日程表SmokingFloor吸烟楼层Seaview海景TravelersChequeT/C旅行支票TravelAgentTA旅行社TourGuide导游TwinRoom双床房Tariff房价表Tips小费TurndownService夜床服务Trolley*行李车UpgradeU/G客房升级UpSell*推销高价房Urgent*紧急VoucherVHR住宿凭证VeryImportantPersonVIP重要贵宾Vipset-up*贵宾接待