




版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领
文档简介
1、 Chapter 12 ControlWhat is control?Three approaches to control systemsThe control processTypes of controlQualities of an effective control systemContingency factors of control1Control is the process of monitoring activities to ensure that they are being accomplished as planned and correcting any sig
2、nificant deviations.2Market control is an approach to control that emphasizes the use of external market mechanisms such as price competition and market share.Bureaucratic control is an approach to control that emphasizes authority and relies on administrative rules, regulations, procedures, and pol
3、icies.Clan control is an approach to designing control systems in which employee behaviors are regulated by the shared values, norms, traditions, rituals, beliefs, and other aspects of the organizations culture. 3Exhibit 12-1 the Control Process Objectives Standard MeasureactualperformanceCompareact
4、ualperformancewith standardIs standardbeing attained?Is varianceacceptable?Is standardacceptable?RevisestandardDonothingDonothingIdentifycause of variationCorrectperformanceNoNoNoYes Yes Yes 4Three Steps:Measuring actual performanceComparing actual performance against a standardTaking managerial act
5、ion to correct deviations or inadequate standards.5How do managers measure?(means)Personal observationStatistical reportsOral reportWritten report6What do manager measure?(content)Control areas: information, operations, finances, peopleQuantifiable criteriaSubjective measure7Exhibit 12-2 defining an
6、 acceptable range of variationAcceptableupper limitAcceptablelower limitStandard Acceptablerange ofvariation tt+1t+2t+3t+4t+58Do nothingCorrect the actual performance Immediate corrective action Basic corrective actionRevise the standard9Exhibit 12-3 Types of Control Input Processes Output Feedforwa
7、rdcontrolAnticipatesproblemsConcurrentcontrolCorrects problems as they happenFeedbackControlCorrects problemsafter they occur10Qualities of an effective control systemAccuracyTimelinessEconomyFlexibilityUnderstandabilityReasonable criteriaStrategic placementEmphasis on the exceptionMultiple criteria
8、Corrective action11Exhibit 12-4 Contingency FactorsOrganization size Small Large Informal, personal, management by walking aroundFormal, impersonal, extensive rules and regulationPosition and levelHigh Low Many criteriaFew, easy-to-measure criteriaHighDegree of decentralizationLowIncreased number and breath of controlsReduced number of controlOrganizational cultureOpen and supportiveThreatening Informal, self-controlFormal, externally imposed controlsImportance of an activityHighLowElaborate, comprehensive controlsLoose, informal controls12Practi
温馨提示
- 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
- 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
- 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
- 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
- 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
- 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
- 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。
最新文档
- 废钢物料品种管理办法
- 工厂设备指标管理办法
- 育婴护理课件软件
- 地铁车站保洁培训课件
- 股利理论与政策课件
- 成本培训讲义课件
- 福州闽侯五年级数学试卷
- 福清四年级数学试卷
- 二升三入学数学试卷
- 基底细胞癌的诊断和治疗
- 2025扬州辅警考试真题
- 股份分配与业绩对赌协议合同
- vte护理管理制度
- 2025至2030中国合规行业发展趋势分析与未来投资战略咨询研究报告
- 【人教版】河北石家庄2024-2025学年 四年级下学期期末数学试题【一】有解析
- 2025至2030年中国石晶地板行业市场现状调查及投资前景研判报告
- 2025年卫生系统招聘考试《职业能力倾向测试》新版真题卷(附详细解析)
- 2025-2030年中国下一代测序(NGS)数据分析行业市场现状供需分析及投资评估规划分析研究报告
- 带钢热轧智能控制系统
- 智能安全帽在智慧工地中的应用与管理平台研究
- 2024年重庆三峰环境集团股份有限公司招聘笔试真题
评论
0/150
提交评论