酒店常用英文缩写

1、酒店常用英文缩写酒店房态名词缩写：01.VCVacantClean空的干净房/可卖房02.VDVacantDirty空的脏房03.OCOccupiedClean住客干净房04.ODOccupiedDirty住客脏房05.PMUPleaseMakeUp即扫06.DNDDoNotDisturb请勿打扰07.OSOutOfService维修房（小）08.OOOOutOfOrder维修房（大）09.ECOExpectativeCheckOut预退房10.D/LDoublelock双锁房11.S/OSleepOut外睡房12.R/SRefuseService拒绝服务13.LSGLongStayingGu

2、est长住客14.VIPVeryImportantPerson重要客人（贵宾）15.N/BNoBaggage无行李16.L/BLightBaggage少行李17.C/OCheckOut离店结帐18.C/ICheckIn入住登记19.D/UDayUse小时房20.H/UHouseUse自用房21.T/DTurnDownService夜床服务22.R/GRepeatedGuest回头客23.L/FLostandFound客人遗留物品24.MODManageronDuty值班经理25.SKStandardKing标准单人间26.STStandardTwin标准双人间27.DSDeluxeSuite豪

3、华套房28.BSBusinessSuite商务套房29.CRConnectingRoom公寓套房30.PAPublicArea公共区域31.EKExecutiveKing行政单人间32.ETExecutiveTwin行政双人间33.ESExecutiveSuite行政套房部门DEPARTMENTDEPT职位POSITIONPOS行政办EXECUTIVEOFFICEEO财务部FINANCEDEPARTMENTFIC会计部ACCOUNTINGACCT采购部PURCHASINGDEPARTMENTPD酒水仓BEVERAGESTORE食品仓FOODSTORE日用品仓GENERALSTORE市场及销售部

4、SALES&MARKETINGDEPARTMENTS&M前厅部FRONTOFFICEDEPARTMENTF.O(F/O)管家部HOUSEKEEPINGHSKP洗衣房LAUNDRYROOMLR布草房LINENROOM游泳池SWIMMINGPOOL餐饮部FOOD&BEVERAGEDEPARTMENTF&B中餐厅CHINESERESTAURANTCHNREST西餐厅WESTRESTAURANTWESTREST日本餐厅JAPANESERESTAURANT大堂吧LOBBYBAR送餐部ROOMSERVICERMSVC宴会中心BANQUETCENTRE会议厅CONFERENCEHALL管事部STEWARD娱

5、乐部ENTERTAINMENTDEPARTMENTENT夜总会NIGHTCLUB桑拿SAUNA健身中心HEALTHCENTRE美容美发中心BEAUTY&BARBERCENTRE保龄球室BOWLINGBALL工程部ENGINEERINGDEPARTMENTENG保安部SECURITYDEPARTMENTSEC人力资源部HUMAN&RESOURCESDEPARTMENTHR培训部TRAININGDEPARTMENT员工饭堂STAFFCANTEEN员工宿舍STAFFDORMITORY医务室CLINICROOM图书馆LIBRARY前厅各分部：接待处RECEPTIONRECP行政楼层EXECUTIVEF

6、LOORE/F询问处INFORMATIONINFM订房部RESERVATIONRESV总机房OPERATOR/TELEPHONEROOMOPT礼宾部CONCIERGECON商务中心BUSINESSCENTREBC大堂副理ASSISTANTMANAGERAM车队TRANSPORTATIONTRA账务处CASHIER、ACCOUNTINGDESK大堂LOBBY楼层FLOOR/F后勤办公室BACKOFFICE员工通道STAFFENTRANCE职位：总经理GENERALMANAGERGM行政助理ASSISTANTEXECUTIVEMANAGERAEM行政秘书EXECUTIVESECRETARY财务总监

7、FINANCIALCONTROLLERFC总会计师CHIEFACCOUNT成本会计师COSTACCOUNT采购部经理PURCHASINGMANAGERPURCHASINGMGR市场及销售总监DIRECTOROFSALES&MARKETINGDOS市场及销售副总监ASSISTANTDIRECTOROFSALES&MARKETINGADOS市场及销售部经理SALESMANAGER销售员SALESSALES前厅经理FRONTOFFICEMANAGERFOM前厅副经理ASSISTANTFRONTOFFICEMANAGERAFOM大堂副经理ASSISTANTMANAGERAM接待员RECEPTIONIS

8、T/RECEPTIONCLERK订房员RESERVATIONCLERKRESVCLERK行李员BELLBOY/BELLMAN门童DOORMAN接线生OPERATOR司机DRIVER行政管家EXECUTIVEHOUSEKEEPEREH副行政管家ASSISTANTEXECUTIVEHOUSEKEEPERAEH助理管家ASSISTANTHOUSEKEEPERAH楼层服务员ROOMATTENDANTATT餐饮总监DIRECTOROFFOOD&BEVERAGEDOFB行政总厨EXECUTIVESOUSCHEF点心总厨DIMSUMCHEF人力资源部经理HUMAN&RESOURCESMANAGERHRMGR

9、总工程师CHIEFENGINEER值班工程师DUTYENGINEER保安部经理SECURITYMANAGER保安主管CHIEFSECURITY经理MANAGERMGR主任SUPERVISORSUP领班CAPTAINCAP秘书SECRETARY文员CLERK服务员WAITER行政值班经理EXECUTIVEONDUTYMANAGEREOD值班经理DUTYMANAGERDM酒店常用术语：接待处用语：入住CHECK-INC/I退房CHECK-OUTC/O预订BOOKING、RESERVATIONBKG预期抵店ARRIVAL、DUTEINARL提前抵达EARLYARRIVAL预期离店DEPARTURE、

10、DUTEOUTDEPT确认CONFIRMATIONCONFIRM再次确认RE-CONFIRMRE-CFRM取消CANCELLATIONCANCELL订金DEPOSIT价格RATERTE价钱PRICE封房BLOCK续住EXTENSIONEXTEN客类：顾客、宾客CLIENT、GUEST散客WALKINW/I、FIT团队GROUPGRP商务客COMMERCIALGUESTCOMMGST商务合同CORPORATECONTRACT长住客LONGSTAYGUESTL/SGST贵宾VERYIMPORTANTPERSONVIP旅行社TRAVELAGENTTVLAGT自用房HOUSEUSEH/U公司COMPA

11、NYCOM付帐(动)PAY付帐(名)PAYMENT信用卡CREDITCARD现金CASH尽快ASSOONASPOSSIBLEASAP资料INFORMATIONINFMTELEPHONETELFACSIMILEFAX电传TELEXTLX电报CABLECBL地址ADDRESSADD复印(机)COPY(MACHINE)网络INTERNET电脑COMPUTER打印机PRINTER机票FLIGHTTICKET打字TYPING充电CHARGEABATTERY充电器CHARGER留言MESSAGE内播电影IN-HOUSEMOVIE对方付费COLLECTCALL酒店帐HOUSEACCOUNTH/A国内长途-I

12、DD国际长途-DDD市内CITYCALL分机EXTENSIONEXTN服务台COUNTER唤醒服务WAKEUPCALL叫早服务MORNINGCALL请勿打扰DONOTDISTURBDND天气WEATHER出租车TAXI面包车VEHICLE中巴COACH报纸NEWSPAPER信件MAIL电视TELEVISIONTV背景音乐BACKGROUNDMUSIC小酒吧MINIBAR冰箱REFRIGERATOR客房保险箱MINISAFE/PERSONALSAFE吹风筒HAIRDRYER电热水壶ELECTRICHEATINGKETTLE中央空调INDIVIDUALCONTROLLEDAIR-CONDITION

13、洗衣LAUNDRY干洗DRY-CLEANING熨烫VALETSERVICE失物招领LOSTANDFOUND早餐BREAKFASTBFAST美式早餐AMERICANBREAKFASTABF欧陆式早餐CONTINENTALBREAKFASTCBF东方式早餐ORIENTALBREAKFASTOBF午餐LUNCHLNH晚餐DINNERDNR人民币-RMB港币-HKD美元-USD按摩MASSAGE蒸汽浴STEAMBATH邻近房ADJOININGROOM付款方式ADVANCEPAYMENT礼仪AMENITY住房平均价格AVERAGEROOMRATEA.R.R收款的指令BILLINGINSTRUCTION取

14、消CANCELLATION不收费房COMPLIMENTARYCOMP连通房CONNECTING续住EXTENSION加床EXTRABED预报FORECAST客人帐单GUESTFOLIO管家部报表HOUSEKEEPINGREPORT加入JOIN-IN超过退房时间LATECHECK-OUT记事本LOGBOOK净价NETRATE坏房OUTOFORDERO.O.O包价PACKAGE长包房PERMANENTROOM门市价RACKRATE登记REGISTER登记卡REGISTRATIONCARD转房ROOMCHANGE房价ROOMRATE房间种类ROOMTYPE团体住房ROOMLIST同住SHAREWIT

15、H旅行社TRAVELAGENT升级UPGRADE空房VACANTROOM贵宾VERYIMPORTANTPERSONV.I.P营业利润贡献ContributiontoTradingProfitCTP总经营利润GrossOperatingProfitGOP平均每间可卖房间的收入RevenuePerAvailableRoomRevPAR收入产生指数RevenueGenerationIndexRGI宾客意见调查系统GuestSatisfactionTrackingSystemGSTS员工满意度调查EmployeeSatisfactionPulseSurveyESPS全面质量管理TotalQualityManagementTQM质量评估系统QualityEvaluationSystemQES酒店经营管理系统PropertyManageme