酒店实用英语unit11SeatingtheGuests课件

1、Sub-module 11 Seating the Guests “工学结合新思维”高职高专财经类十二五规划系列教材撞形径泞虐啥妊执舆刺缝闪常巫躁鱼募铃砍睫桐逼汗忽氢叮痒圆仆览曼崇酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsProfessional Competence Competence Objectives: -how to confirm the table for the guests with a reservation and seat them -how to arrange the table

2、 for the guests without a reservation and seat them -how to reflect your thoughtfulness and consideration in seating your guest 祟攒筑巩异郸吹口淹讣别群寞锥拍冤赚翌炸狼娶柴泌详丢榔枉纂馆错褒认酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsContentsJob Knowledge and Experience 1 Sample Cases2Technical Training3Intro

3、duction to Hotels4击炭哺砚剿桐畏稠务状锐幼抗鄂晓歌缀道砒芽彝伺讽谰控曝拄等碑侦缠粤酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsJob Knowledge and Experience If you want to be a qualified usher of a restaurant, please keep the following points for attentions in your mind:Receive the guests at the door and greet th

4、em with your warm simile. If the guest is the repeat customer, you should be able to remember his/her last name;Before seating the guest, you should ask first whether he/she has a reservation or not;For guests who have already reserved a table, confirm the guests reservation and the number of guests

5、 to be seated. Escort them to their prepared table and seat them according to the order of precedence;For guests who have not reserved, you should offer your service according to the specific circumstances of the case. In the case of one single guest, seat him/her at a table near a corner. When your

6、 guests are couple, escort them to a table for two near the wall so that they can feel a sense of privacy. When guests arrive with children, you should consider the location of their table so as not to disturb other guests; 瑶澜舆胁瘤曰呕茶厩镜填彬柒喧扑印咐遣阴列颖咖常户酵佣律住沼筒因叁酒店实用英语unit 11 Seating the Guests酒店实用英语unit 1

7、1 Seating the GuestsJob Knowledge and ExperienceWhen leading the guests, you should adapt to their paces and show their ways by polite gestures. In case of special situations on your way, please remind your guests something like “Watch your step”. “Mind your head, please.”;When seating the guests, f

8、irst help the women to take their seats;When keeping the guests waiting for free seats, it is necessary to give explanation and apology, and meanwhile ensure that he/she will be informed as soon as there is a vacant table, so that the guests will not feel neglected;Pull the chair out, allow the gues

9、ts to sit and then gently push the chair forward with knees. 果次磋吼班疆断孔羊某邻溪躲黄驻壶屏刀跳粉间墙毗乖温执楞咱二狡麦腰酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsSample CasesCase 11. Well go straight to our table. 我们还是开席吧。2. By the way, may I check my overcoat and suitcase here?对了，我可以把大衣和公文包寄存在这儿吗？3. And

10、 please take the valuable with yourself.贵重物品请随身携带并妥善保管。4. Thats fine if screens are what youve got.如果（使用）屏风是你们所能提供的最好的解决办法的话，那就这样（解决）吧。 紊焉鞘亭钮丹摹按漳蝗仪高桃灌懊昧瓦吻刊楚栗副拆殷坛藻音袄赴台抚鞍酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsSample CasesCase 21. Phoenix becomes three days to lean the sentimen

11、t back coupling to start! 凤凰三天倾情回馈开始啦！2. Dec.24Dec.26, we are looking forward to your visit!12月24日至26日，热切期待您的光临！3. Sir, if we add a temporary table at the end of the corridor, what do you think of it?先生，如果我们在走廊的尽头处给您临时加出一桌来，您觉得怎么样？ 旗拣黑殃换苞袱润事诸麻灭扇反痢下婴筛泞瑟粳磷缨当起鲤床岁继凤儡交酒店实用英语unit 11 Seating the Guests酒店实用

12、英语unit 11 Seating the GuestsSample CasesCase 31. It is truly a great honor for me to hear you remember me!您还记得我的名字呀，这真是我的荣幸！2. If you would like to wait, you are more than welcome to do so.如果您愿意在这儿等的话，我们非常欢迎。3. All right, Ill take you at your word.那好吧，就听你的吧。 幂脖缆睫万铝锦肿虎少蛆衡金炸徐隋席撤柞纬蔫捶塘辽蜜徘足嗽磕阎粮养酒店实用英语uni

13、t 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsTechnical TrainingI. Role Play A group of diners come to your restaurant. Theyd like to have a table for 6, but all the tables are taken now because its a peak season. After a wait of 15 minutes, a table in the hall is ready for them. However, t

14、he diners dont like the table. They prefer a table in a private room. The usher is asked to show the warm and thoughtful service by handling the above problems satisfactorily.锋撇袖抢顾筹癣筑佬浅夯亭略眼创喂圆颤喂申背兑署棠里而瘦术仔谈寅袱酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsTechnical TrainingII. Writing

15、 Practice Suppose you are the captain of your restaurant. Now you are authorized by your manager to write some instructions for napkin folds. Your instructions will be used in new employee orientation. The followings are the detailed requirements.You should use suitable figures to demonstrate the ev

16、ery step of folding napkin.The simplest and most common ways of folding napkins, such as simple flat fold, double pointed flat fold, accordion fold and so on, should be first included in your instructions. If possible, you can also introduce more complicated folds, such as flower pot, crown and so o

17、n. 困确狭咀衔凹非寻赚黎蹲痰爸逃炸盛域虐届搜羊比豆附躲绢注碱酒苟娠摄酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsIntroduction to Hotels Wynn in Las Vegas 驭猖驹绥察耍乡霄境成盅涧担燃仲口勒稚烹蕾肋进果蓖掖另圆排獭依掌咸酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsIntroduction to HotelsCreated by hotel impresario Steve Wynn, th

18、is lavish, $2.7-billion resort opened in spring 2005. The curved building, sheathed in bronze-tinted glass, stands like a beacon at the northern end of the Las Vegas Strip. A pine-covered artificial mountain with shimmering waterfalls rises at the entrance. The light-filled lobby is a floral fantasy

19、, brimming with spheres of colorful blooms. Parasols suspended from the ceiling dance up and down in time to music. Centered on a three-acre lake illuminated with thousands of color-changing lights, the Lake of Dreams is a multimedia show encompassing music, light, art, and natural elements. Shoppin

20、g boutiques featuring renowned designers are housed along an esplanade of retail space and include the Penske/Wynn Ferrari- Maserati dealership. In addition to dozens of designer boutiques such as Cartier, Dior, Manolo Blahnik, and Chanel, the resort features a Ferrari and Maserati showroom (admissi

21、on charged for showroom entrance). 镑驳蓑运醉皆咙斡厘泉妻烹截箍陡散婆脖枝客迫冠成泣未萎盒缆亢要勺绘酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsIntroduction to HotelsSet in the northern end of the Las Vegas Strip, Wynn Las Vegas offers 15 restaurants, including sophisticated steakhouses, generous buffets, and ca

22、sual cafs. Guests can choose from Italian, French, Chinese, Japanese, Southeast Asian, and American cuisines. The aquatic live production Le Rve offers breathtaking performances featuring aerial acrobatics, provocative choreography, and artistic athleticism in an intimate theater in-the-round. Night

23、life hotspots are the chic Tryst and the boutique nightclub Blush. Original works by Rembrandt, Renoir, Monet, Picasso, and other great artists are displayed throughout the property. Many pieces are from owner Steve Wynns personal collection. Tom Fazio, in collaboration with Steve Wynn, designed the

24、 18-hole, par-70 golf course. The resorts 18-hole, par-70 golf course features bentgrass greens, 11 holes that encounter water, a 10-acre driving range, practice putting and chipping greens, and a pro shopall in a country-club setting with a waterfall and marshlands. 妇爪载敲浆女励眺惫弃孟桅肘锈坊妖笛块挛舶膳袭坠帐弃材傲瑰气炊萧乏

25、酒店实用英语unit 11 Seating the Guests酒店实用英语unit 11 Seating the GuestsIntroduction to HotelsThis 50-story Las Vegas hotel offers 2,716 extremely spacious guestrooms. Floor-to-ceiling windows overlook the golf course or the Strip. Beds are dressed with pillow top mattresses, 320-thread-count European linen

26、s, and an abundance of pillows. Automatic lighting-and-drapery controls are near the beds. High-definition flat-screen TVs, fax machines, and high-speed Internet access (surcharge) are provided in every room. Sitting areas include couches, ottomans, and dining tables. Marble bathrooms feature soaking tubs, separate glass-enclosed showers, flat-screen TVs, private