酒店行李员服务流程(英文对话)Theserviceprocedureofbellman

1、The service procedure of bellman行李服务程序1-1 Welcome the guest 迎接宾客Scene: A car pulls up in front of YongJiang Hotel and a bellman(B)goes forward to meet the guest(G) ,opening the door of the carfor him.B: Good evening ,sir.Welcome to our hotel.G: Thanks, Good evening .B: (Opening the trunk ,taking out

2、 the baggage and looking at thename on the baggage tags.)Im the bellman ,Mr. Bellow. So you have got altogether fourpieces of baggage?G: Yes.B: The Reception Desk is straight ahead.After you, please.1-2 Show the guest to the room引客上房(When the guest finished the check in , the bellman took thekey tag

3、 from his hand .)B: May I have your key , please? Let me open the door for you.G: Here it is.B: This way please, Mr.Bellow. I show your way .G: Thank you very much.B: Here is the lift. After you,please. Let me introduce our hotel toyou. If you want to have Chinese food, you can go to Sunshinerestaur

4、ant and Garden restaurant. If you want to have westernfood, please go to Lobby restaurant. Also available are a beautysalon, a barber shop, gym ,game room and Snooker room. Youonly need to show your room card to the waiter,you can get freeof charge for Gym.B: Here is your room 1620, sir. (Knock the

5、door three times, andopen the door for the guest.)You first, please. Please insert your key here to turn on powerswitch. May I put your luggage here ? Please check your luggageagain. By the way , May I open the curtain for you? You roomfaces south and commands a good view of the Yong River.G: Yes, h

6、ow lovely it is.1-3 Introduce the room to the guest 向客人介绍房间B：Here is a bedside control panel. It controls light, air-conditioner,TV and so on,here is the mini bar, you can get some beveragefrom it, and the price list is here. Here are some coffee and tea. Itis free of charge for the guest. You can e

7、njoy it.B: If you want to watch TV. Please press the TV button, the TVremote control is here, you can choose the TV program. Our hotelOffer paid-movie service. If you would like to enjoy it, pleasepress the moviebutton and choose your favorite movies.B: Let me tell you how to use the telephone, Sir/

8、Madam. For roomto room calls, please just dial the room number. If make local call,please press “9”first, and then the telephone number, if makeDDD(Domestic direct dial)call, press “9”first, district code andthe telephone number; if make IDD(International direct dial) call,press“9”first, state code,

9、 district code and the telephone number.B: Our hotel offers internet service for the guest. Here is a servicedirectory of our hotel. I believe it is useful for you during yourstay. We appreciate your precious suggestions about our serviceand facilities.B: There is a safe box in the closet, you can u

10、se it. There is a pieceof fire escape plan behind the door. The red point shows youwhere you are now.B:Let me tell you how to use the bath shower. Before you bathe,please put the bath mat into the bathtub, and it can prevent youfrom slipping. There is a string above the bathtub, you can hangyour clo

11、thes up.B:Good-bye, if you need any assistance,please contact us at yourconvenience. Our extension is “78”, we look forward to yourcalling. Hope you enjoy your stay with us.1-4 Check out 客人离店B:Good morning/afternoon/evening. What can I do for you?You will check out? Please wait a minute， I will go t

12、o your roomwith a luggage cart at once.Is all your luggage here, Sir/Madam?Lets go to Cashier. Cashier is over there.May I book a taxi for you , sir?Here is the taxi I arranged for you, I have put your luggage intothe taxi, and please check it again.Have a nice trip and hope to see you again. Good-b

13、ye.2-1 Store luggage 行李寄存G: Id like to store my luggage?B: Of course, how many pieces of your luggage do you have?G: Just four.B: How many days would you like to store it?G: In three days.B: Ok, no problem.By the way, is there anything valuable orbreakable in your bag?G: There are some potteries in

14、this bag.B: Im afraid you have to take it out.,Its against our hotel policy.G: OK.B: Please sign here. Please keep the claim tag well, You shouleshow it to the bellman, when you fetch you bag.2-2 Lost the tag and receipt 遗失行李牌和收据G：Im sorry.Ive lost my tags and receipt. How can I do about it?B: I see

15、.What is your baggage? And do you remenber the tagnumber or color?G: Its a suitcase. But Ive forgot the exact colour. Maybe it is redor something.B: Could you give me a description of your case?G: It s like this. It s square with a leather cover. Y es,I remenber,there is a green string around the handle.Thats right.B: I ll check it for you Sorry to keep you waiting.I ve found it.Is this yours?G: Yes, it is the righe one.B: Will you show me your key card, please?G: Here it is.B: All right. Now you can take your case away.3-1 Borrow the umbrella 租伞服务B: You want to