讲义课件成果sq

1、Procedure contents/程序内容:Framework for standardisedDrawing up and approving Qualitys/标准化文件框架s/编制和审批质量文件3. Distributing Qualitys/分发质量文件4. Changing and modifying Qualitys/更改和修改质量文件Destroying QualityControlling Quality质量文件（2 级文件）Controlling keys/销毁质量文件s drafted in hos (level-2s) /控制酒店起草的s drafted in hea

2、d offiervice departments (level-2s) / 控制总部服务部门起草的重要文件（2 级文件）1. FRAMEWORK FOR STANDARDISEDS/标准化文件框架All Quality Quality Manager.s on the currenternational standards are drafted or checked by the有关当前国际标准的所有质量文件均有质量经理起草或检查。There is a standardised framework for all Quality建立用于所有质量文件的标准化架构。s.All Qualitys

3、have a reference number, a draft number and date of ie.所有的质量文件都有一个参考、草案和日期。s dealing with procedures indicate the people who drafted, checked and approved the procedure.有关程序文件需注明该程序的起草人、审核人和批准人。Thenumbering system is standardized and begins win initial corresponding tothe module concerned:文件系统是标准化的，

4、并以相关模块所对应的首字母开始：Names/Visas/签准:Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中国Checked by / 审核Anne-Claire BayadaElectronicIBIS China/宜必思中国Approved by / 批准Gilles LarriveElectronicIBIS China/宜必思中国Quality for Ibis means: the control ofs essential to the effective operation of the

5、Quality System.Ibis 质量是指：控制质量体系有效运行所必须的文件。CONTROL / 文件控制No. SQ 003Page/页数：1/5Revi/版本：0Date/日期：17/07/2008QUALITY PROCEDURE质量程序MODULE: QUALITY SYSTEM模块：质量体系SQ = Quality System SQ = 质量体系PA = AssotedrPA = 相关供应商PER = PER =nelPC = Customer ServicePC = 顾务A = Procurement A = 采购ENV = Environment ENV = 环境MT =

6、 Technical Ma MT = 技术维修enanceSC = Customer Satisfaction SC = 顾客满意度SEC = Safety SEC = 安全CED = Design and Development CED = 设计与开发 The initial on Technicals is preceded by the letters DT for “Technical”.技术文件上的首字母前加字母 DT，表示“技术文件”。 Quality Tools are identified by the letters OQ. /质量工具用英文字母 OQ 标识。2. DRAWI

7、NG UP AND APPROVING QUALITYS/编制和审批质量文件This stage is conducted in accordance with Quality procedure SQ 004.此阶段按照质量程序 SQ 004 进行。3. DISTRIBUTING QUALITYS/分发质量文件This stage is conducted in accordance with Quality procedure SQ 005.此阶段按照质量程序 SQ 005 进行。4. CHANGING AND MODIFYING QUALITYS/更改和修改质量文件This stage

8、is conducted in accordance with Quality procedure SQ 006.此阶段按照质量程序 SQ 006 进行。5. DESTROYING QUALITYS/销毁质量文件This stage is conducted in accordance with Quality procedure SQ 007.此阶段按照质量程序 SQ 007 进行。Names/Visas/签准:Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中国Checked by / 审核Anne-C

9、laire BayadaElectronicIBIS China/宜必思中国Approved by / 批准Gilles LarriveElectronicIBIS China/宜必思中国CONTROL / 文件控制No. SQ 003Page/页数：2/5Revi/版本：0Date/日期：17/07/2008QUALITY PROCEDURE质量程序MODULE: QUALITY SYSTEM模块：质量体系6. CONTROLLING QUALITY控制酒店起草的质量文件S DRAFTED IN HOS6.1 Principle/原则HoGeneral Managers and their

10、hostaff use the Qualitys foundanual no.2(Procedures and Technicals) or Manual no.3 (ISO Quality Tools).使用手册 2（程序与技术文件）或手册 3（ISO 质量工酒店的总经理和他们的酒店具）所载明的质量文件。6.2 Creating or modifyings/创建或修改文件HoGeneral Managers or qualified individuals cso/酒店的总经理或合格还可以:create new Qualitymodify the Qualitys or/创建新的质量文件或s

11、 distributed to them/修改发给他们的质量文件If and only if thes meet the hochains quality objectives and the specific needs oftheir hooperations.当且仅当这些文件符合连锁酒店的质量目标和他们酒店业务的具体需要。his case, the HoManagers or qualified individuals must identify the Qualitysaccording to the referenced ISO quality tool identification

12、 procedure (e.g.: OQ PC 008 ver2 ifthe “room inspection”has been modified).必须根据的 ISO 质量工具识别程序识别这些质量在这种情况下，酒店经理或合格文件（例如：OQ PC 008 第 2 版，如果“客房检查”文件已被修改）。Forst are not referencedhe existing ISO Quality Tools:现有 ISO 质量工具没有的文件：Identification is conducted by attributing/通过以下属性来识别:- a verno./版本号,a date/日期,

13、an name(type of等）。, where it will be used, etc.)./标识符（文件类型、使用地点，等E.g.: No.1, 06/2001, Front Office (for aused at the front Office)例如：第 1 版、2001 年 6 月、前厅部（由前厅部使用的文件）Names/Visas/签准:Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中国Checked by / 审核Anne-Claire BayadaElectronicIBIS Chi

14、na/宜必思中国Approved by / 批准Gilles LarriveElectronicIBIS China/宜必思中国CONTROL / 文件控制No. SQ 003Page/页数：3/5Revi/版本：0Date/日期：17/07/2008QUALITY PROCEDURE质量程序MODULE: QUALITY SYSTEM模块：质量体系E.g.: No.1, 08/2001, HH (for aused by the Head Housekeeper)例如：第 1 版、2001 年 8 月、客房部主管（由客房部主管使用的文件）6.3 Managings / 管理文件Manager

15、s or qualified individuals must oversee the management of what are referred to as level-2Qualitylist of Quality经理或合格s (distribution, new ver s currently in use.s, archiving, and outdatedness) and keep an updated必须监督被称为 2 级质量文件的管理工作（分发、新版本、归档，及过时），并保持一个当前在用质量文件的最新。7. CONTROLLING KEY DEPARTMENTS (LEVE

16、L-2S DRAFTED IN HEAD OFFI S)ERVICE控制总部服务部门起草的重要文件（2 级文件）Employees in each department use key working because:s. They can be identified as a key每个部门的雇员都使用重要的工作文件。它们之所以能被确认为重要的文件，是因为：-they are used frequently/它们经常被使用-or they are reference/instruction books for the service department concerned或它们是有关服务部

17、门的参考/说明书-or they are workings created by a head offiervice department, but used by hos或它们是由总部服务部门创建的工作文件，但供酒店使用-or they validate certain proses/或它们验证某些流程-or they enabetter management of the service departmentivity或它们能实现更好的服务部门活动管理These pros have a common feature: they contribute to the management of

18、 the Ibis qualitys.这些文件有一个共同的特点：它们有助于管理 Ibis 质量流程。These keys are managed by department and/or service department.这些文件是由部门和/或服务部门管理的重要文件。The list of keys is drawn up by department and/or service department.Names/Visas/签准:Addressed to/收件人:Written by / 起草Stephanie MoreectronicIBIS China/宜必思中国Checked by / 审核Anne-Claire BayadaElectronicIBIS China/宜必思中国Approved by / 批准Gilles LarriveElectronicIBIS China/宜必思中国CONTROL / 文件控制No. SQ 003Page/页数：4/5Revi/版本：0Date/日期：17/07/2008QU