餐厅基础训练训四练步骤

1、餐厅基础训练训练四步骤拟订：训练部Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.1训练训练的重要性：SALES达成利润控制业绩实现QSC呈现人员训练与发展训练Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.2训练四步骤为什么要学习训练四步骤？训练四步骤是作为餐厅训练员必备的技能，是实现

2、良好、高效训练的重要支持条件，是餐厅人员能力提升的重要方法。身为餐厅管理组亦将义不容辞的当但训练任务。由此可见，训练四步骤也是餐厅管理组之必备技能！Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.3参与训练的人请注意：你不是一个人在战斗！参与到训练当中的人应当包括：1、训练经理（通常是餐厅店长）2、训练人（通常有训练员、管理组、资深服务组）3、被训练人（学员）Evaluation only.Created with Aspose.Slide

3、s for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.4训练四步骤准备工作-讲解示范-练习指导-追踪考核准备呈现试作追踪Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.5准备工作训练相关人员准备：A训练经理：1、确定训练之需求2、被训练者的训练追踪卡3、训练整体计划安排Evaluation only.Created with Aspose.Slides for .NET 3

4、.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.6准备工作训练相关人员准备：B训练人：1、完整的训练工具2、具体的训练地点安排3、复习工作站标准操作4、思考训练中难点重点及解决办法5、自己有不明白的地方寻求训练经理的帮助Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.7准备工作训练相关人员准备：C被训练人：1、建立对工作的认识，产生工作兴趣2、轻松，不焦虑紧张3、了解工作内容Evaluati

5、on only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.8准备工作复习服务员工作站训练追踪卡及训练四步骤Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.9准备工作准备所需训练资料（对应工作站SOC、训练追踪卡、产品品质对照图等） Evaluation only.Created with Aspose.Slide

6、s for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.10准备工作确认相关机械设备运转状况良好Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.11准备工作确保训练区域清洁 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.

7、12准备工作确保训练内容的正确性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.13准备工作让被训练人感到自在，并乐于学习Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.14准备工作简介该工作站（让被训练者了解该工作站的重要性、地点、设备及相关学习资料） Evaluation only.

8、Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.15准备的技巧*引发兴趣，认真工作很重要*简洁，有力*告诉被训练员与其它工作站有关程序*如果条件允许，可先给他们一份标准操作手册（三大工作站SOC）Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.16 讲解示范说明此工作站的训练流程及本次训练的流程Evaluation o

9、nly.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.17 讲解示范说明此工作站以训练追踪卡作为指引Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.18 讲解示范强调食品安全和人身安全 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro

10、.Copyright 2004-2011 Aspose Pty Ltd.19讲解示范表现出对机械设备爱护、维护的态度，并说明这样做的重要性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.20讲解示范示范程序，一次一个步骤，并解释所做的步骤（为什么是这样做） 建议先询问被训练人这样做是为什么。Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright

11、 2004-2011 Aspose Pty Ltd.21讲解示范清楚的讲解，让被训练人能够清晰的了解Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.22讲解示范强调随手清洁的重要性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.23讲解示范分享该工作站产生良好顾客满意的事例 Evalua

12、tion only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.24呈现的技巧*集中被训练人的注意力*讲解表达要清楚*注视对方观察反应*示范正确，循序渐进Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.25练习指导让被训练者独立操作所有的程序，训练员在一旁提示指导Evaluation only.Created wi

13、th Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.26练习指导观察被训练人是否遵循所有清洁消毒、安全程序执行并做好随手清洁 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.27 练习指导让被训练者解释所做的步骤及其原因（也讲做什么为什么） Evaluation only.Created with Aspose.Slides for .NET

14、 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.28 练习指导保持耐心，指导被训练人Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.29 练习指导表扬被训练者正确的操作程序，以激励被训练者（认同鼓励） Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose

15、Pty Ltd.30练习指导发现错误立即修正错误，必要时再次示范正确的程序 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.31练习指导以提问方式强调操作重点（用开放式问题提问）Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.32练习指导让对方持续练习，逐步减少指导，直到所有步骤、程序可

16、正确连贯为止Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.33练习指导*强调作业程序的准确性*依照三大工作站SOC标准练习*耐心、鼓励，必要时再示范一次*注意所有安全预防措施Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.34追踪考核提问题或要求对方重复步骤要点，以判断被训练者对工作站

17、程序及标准的了解程度 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.35追踪考核在训练检定时，利用训练追踪卡逐步检定被检定人员的操作程序，并确定所有步骤100%符合标准，如有错误则给予指导，必要时则重复示范说明或指导练习步骤 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.36追踪考核

18、程序检定完成后，以口头提出至少五个以上的相关问题，例如操作步骤，保存期限，清洁消毒、人身安全等 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.37追踪考核操作过程确认100%标准后，应在“工作站训练追踪卡”上“训练员检定”栏签名 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.38追踪考核过程中对被