喜达屋酒店集团-顾客优先计划ppt课件

1、Starwood Preferred Guest喜达屋顾客优先方案.Starwood Preferred Guest喜达屋顾客优先方案Loyalty Guest Program. 忠实顾客方案Develop stronger relationships with our guests. 开展建立结实的宾客关系.Benefits 优惠Free membership and easy to enroll. 免费入会Fastest way to earn free hotel stays.快速获得酒店免费住房夜Two points per dollar spent, which may be use

2、d for hotel, airline rewards or Instant Awards. 一美金消费可得积分二分，用于酒店，航空哩数奖励或即时兑现.Benefits 优惠No blackout dates at Starwood hotels. 在任何喜达屋酒店运用无截止日期Easy airline mile redemption.快捷航空哩数兑现Exclusive check-in/check out. 无入会/退会手续.Starwood Preferred Guest喜达屋顾客优先方案Preferred Guest = “ A 首选顾客Preferred Plus = “ C 首选顾

3、客Corporate Preferred = “ C 公司首选顾客Gold Preferred =“ G 金卡首选顾客.Starwood Preferred Guest喜达屋顾客优先方案Platinum Preferred =“ P 白金卡首选顾客VIP Preferred = “ V 贵宾首选Employee Preferred = “ E 员工首选.Starwood Preferred Guest喜达屋顾客优先方案Eligible Rate 有效房价 ( Rack rate, Bar rate, Set rate etc. )Food & Beverage *餐饮消费Dry cleanin

4、g & laundry 洗衣费Telephone Charge费用.Preferred Guest “ A 首选顾客2 Starpoints per dollar spent on eligible charges. 每一美金有效消费可得积分二分Personal Preference profile.个人喜好档案Preferred check-in.入住手续单独办理.Preferred Guest “ A 首选顾客Instant Awards.即时兑换No Free Night Award blackout dates.免费住房夜恳求无截止日期Ability to convert Starpo

5、ints to airline miles.积分可兑换航空哩数.Preferred Guest “ A 首选顾客Ability to earn Starpoints on food & beverage charges, even as a non-guest.非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services. 全球免费效力.Preferred Plus “ C 首选顾客2 Starpoints per dollar spent on eligible charges. 每一美金有效消费可得积分二分Perso

6、nal Preference Profile. 个人喜好档案Preferred check in. 入住手续单独办理.Preferred Plus “ C 首选顾客Instant Awards. 即时兑换No Free Night Award blackout dates. 免费住房夜恳求无截止日期Ability to convert Starpoints to airline miles. 积分可兑换航空哩数.Preferred Plus “ C 首选顾客Ability to earn Starpoints on food and beverage charges, even as a no

7、n-guest. ( USD 10N above ) 非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services. 全球免费效力.Preferred Plus “ C 首选顾客4 p.m. late checkout. ( subject to availability at resorts ) 延迟退房至下午4点 度假酒店视情况而定 Upgrade to a preferred Room the day of arrival, if available.免费晋级至首选房，视当天情况而定 .Corporate Pref

8、erred “ C 公司首选顾客2 Starpoints per dollar spent on eligible charges. 每一美金有效消费可得积分二分Personal preference profile. 个人喜好档案Preferred check-in. 入住手续单独办理.Corporate Preferred “ C 公司首选顾客Instant Award. 即时兑换No Free Night Award blackout dates. 免费住房夜恳求无截止日期Ability to convert Starpoints to airline miles. 积分可兑换航空哩数.

9、Corporate Preferred “ C 公司首选顾客Ability to earn Starpoints on food and beverage charges, even as a non-guest. ( USD 10N above ) 非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services. 全球免费效力.Corporate Preferred “ C 公司首选顾客Bonus of 2,000 Starpoints after 5th and 10th stays. 第五次和第十次入住后，可得2，0

10、00分积分奖励4 p.m. late checkout. ( subject to available at Resorts ) 延迟退房至下午4点 度假酒店视情况而定 Upgrade to a Preferred Room the day of arrival, if available. 免费晋级至首选房，视当天情况而定.Gold Preferred “ G 金卡首选顾客Personal Preference profile. 个人喜好档案Preferred check-in. 入住手续单独办理Instant Awards 即时兑换No Free Night Award blackout

11、dates. 免费住房夜恳求无截止日期.Gold Preferred “ G 金卡首选顾客Ability to convert Starpoints to airline miles. 积分可兑换航空哩数Ability to earn Starpoints on food and beverage charges, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services.全球免费效力.Gold Preferred “ G 金卡首选顾客50% bonus on earning

12、s ( = 3 Starpoints ) on eligible charges.每一美金有效消费可得积分三分4 p.m. late checkout. ( subject to available at resorts ) 延迟退房至下午4点 度假酒店视情况而定 Upgrade to a Preferred Room the day of arrival, if available. 免费晋级至首选房，视当天情况而定.Platinum Preferred “ P 白金卡首选顾客Personal Preference profile.个人喜好档案Preferred check-in. 入住手续

13、单独办理Instant Awards. 即时兑换No Free Night Award blackout dates. 免费住房夜恳求无截止日期.Platinum Preferred “ P 白金卡首选顾客Ability to convert Starpoints to airline miles. 积分可兑换航空哩数Ability to earn Starpoints on food & beverage charges, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分Special too-free number for membership servic

14、es. 全球免费效力.Platinum Preferred “ P 白金卡首选顾客50% bonus on earnings ( = 3 Starpoints ) on eligible charges. 每一美金有效消费可得积分三分4 p.m. late checkout. ( subject to availability at resorts ) 延迟退房至下午4点 度假酒店视情况而定 Complimentary Concierge Desk available 7 days a week. 每星期七天免费礼宾效力.Platinum Preferred “ P 白金卡首选顾客Upon c

15、heck-in, receive the best available room, including Select Standard Suites. 入住时可免费提升至酒店最好房间，包括酒店所指定的规范套间Guaranteed room availability if guest makes reservations 72 hours or more in advance. 72小时确保房间预定.Platinum Preferred “ P 白金卡首选顾客Complimentary health club access. 免费运用酒店健身中心Club and Executive Level

16、privileges. 享用行政楼宾客待遇.VIP Preferred 贵宾首选Personal preference profile. 个人喜好档案Preferred check-in. 入住手续单独办理Instant Awards. 即时兑换No Free Night Award blackout dates. 免费住房夜恳求无截止日期.VIP Preferred 贵宾首选Ability to convert Starpoints to airline miles. 积分可兑换航空哩数Ability to earn Starpoints on food & beverage charges

17、, even as a non-guest. 非住店的会员在餐饮消费也可获得餐饮积分Special toll-free number for membership services. 全球免费效力.VIP Preferred 贵宾首选50% bonus on earnings ( = 3 Starpoints ) on eligible charges. 每一美金有效消费可得积分三分4 p.m. late checkout. ( subject to availability at resorts ) 延迟退房至下午4点 度假酒店视情况而定 Complimentary Concierge De

18、sk available 7 days a week. 每星期七天免费礼宾效力.VIP Preferred 贵宾首选Upon check-in, receive the best available room, including Select Standard Suites. 入住时可免费提升至酒店最好房间，包括酒店所指定的规范套间Guaranteed room availability if guest makes reservations 72 hours or move in advance. 72小时确保房间预定.VIP Preferred 贵宾首选Complimentary health club access. 免费运用酒店健身中心Club and Executive Level privileges。 享用行政楼宾客待遇.Employee Preferred 员工首选Employee only can earn Starpoints through SPG Enrollments. 员工