酒店前厅部预订管理程序手册-SP-RM-RES-A060 Reporting (v)打印报告

1、国际酒店前厅预订管理手册International Hotel Front Office reservation management manual酒店管理之家国际酒店预订操作程序手册Operating procedures manual for international hotel reservationStandard & Procedure国际酒店管理程序标准操作程序手册SOPPosition: Reservations Sales Agent职位：预订部销售文员Department:Front Office/ Reservation Dept Header. Adrew Guo部门：

2、前厅部/预订部部门经理：GM Approval: Zhang LeiDate: 28 September 2004总经理批准：日期：2004年9月28日Task: Reporting Code: RM-RES-A060任务：打印报告序号： RM-RES-A060Standard:All reservations information will be maintained and kept up to date on a daily basis to reflect accurately the current and future status of the hotel at all tim

3、es. Reservations Sales Agents will responsibly prepare necessary reports as required by management.标准无论何时所有的预定信息在每日基础上都要不断更新以正确反映现在的和 预测的酒店状态。预订部销售文员应按照管理层的要求准备所需的报表。Procedure:Reservation Sales Agents should familiar with the report function of the Fedelio system.As requested Reservation Sales Agent

4、s on the morning shift will provide reports to hotel management, reservations sales manager and Sales department on the various report of the hotel and room sales. Before printing any report, confirm the information required with the manager. Ask questions to clarify exactly what information is required, and in what format they want itFor Example: VIP arrival report for the next week by day of arrival or by alphabetical order?程序：预订文员应熟悉Opera系统打印报表的功能。所有早班的预定部员工每天要按照要求打印关于酒店状态和房间销售 情况的报告给管理层，预订部经理和销售部. 在打印报告前，要确定所需的信息。询问一些问题以正确了解他 们所要的哪些信息和哪些格式. 例如：下个星期