应用文写作学案 专题16 投诉信 2022届高三英语写作

1、专题16应用文写作之投诉信写作指导第一段：表明来信所要投诉的问题，尽可能做到客观、礼貌，给读信人留下好印象。应该记 住读信人不一定就是错误的责任人，他的合作对事情的最终圆满解决有着非常重要的作用O 第二段：写明投诉的原因、问题的经过及产生的后果。可以说具体的理由，也可以说问题的 具体体现方式。第三段:提出解决方案，不需展开。这段应体现书信的礼貌原则，可以用类似“如果你能 我将十分感激”这样的表达方式，还要注意做到公平、公正。1.段首常用语:(1)1 am writing to make a complaint about,(2)1 am most reluctant to complain,

2、but*(3)One annoying aspect of your service is*(4)1 have been pleased with your service for years, but now I feel very disappointed.(5)1 would like to draw your attention to the problem/fault-(6)1 am writing to inform you that I find unsatisfactory.(7)1 wish to express my dissatisfaction/disappointme

3、nt about,2.段尾常用语：(l)It would be highly appreciated if you could, (2)1 believe you will take my complaints seriously and* (3)1 hope you will give due attention to this matter.(4)1 would like to get this matter settled by the end of this month.(5)1 could not be more satisfied if you can kindly*(6)1 wo

4、uld appreciate it very much if you could-*【英语应用文投诉信1Dear Headmaster,I am a student in Class One Grade Two and I am Li Hua.(自我介绍)Recently, I have found that the waste in our school is very serious. If you go around the school, you will find the lights are burning day and night. In addition, you will

5、also find taps running all the time. In the dining room, food is thrown away everywhere and there are a lot of useful things in the litter bins.(投诉内容)Faced with these phenomena, I feel worried. Although our country is becoming richer and richer now, we still need to save everything because saving is

6、 one of virtues of the Chinese.(投诉原因)Do you agree with what I said? Would you like to ask all the students to promote saving and oppose waste? I am expecting your answer. (期待解决方案)Best wishes!Notes:【英语应用文投诉信2】假设你是李华，最近跟父母去国外旅行时所居住的旅馆服务不好。请根据以下要 点提示给旅馆老板写一封英文投诉信，信中应包括下列内容：1.空调不能正常运行；2.浴室不干净；3.晚上周围噪声很大

7、，且不给更换房间；4.服务员态度随意，漫不经心。注意：1.词数100左右；2.短文须包括所给要点，但不必逐句翻译；3.可以适当增加细节，以使行文连贯；4.文章的开头和结尾已经给出，不计入总词数。Dear Sir or Madam,I am writing to complain about your hotel service. My parents and I had a terrible stay in Room 512. Firstly, the air conditioner wouldnt work. When I asked the staff for help, they sai

8、d OK. But eventually no one came.Secondly, I found the bathroom rather dirty to bathe in. What was worse, the noise outside at night was so loud that we found it hard to fall asleep. I asked to change rooms, but was refused for the reason that the hotel was full. It was surprising that the waiters t

9、reated us in a very casual and indifferent manner.I would like you to refund my money. Unless I get a satisfactory reply, Ill write to the Consumer Association.Looking forward to hearing from you.Notes:y【英语应用文投诉信3假如你叫李华，你们的英文校报向你约稿。请结合以下提示，就图书馆的情况给校长写一封信，说明新建的图书馆很漂亮，但存在一些问题。问题包括：1 .阅览室的座位少；2.星期六、日不开

10、放；3.无法知道有什么新书可以看；4.对反映的问 题提出自己的建议。注意：1.词数100左右；2.短文须包括所给要点，但不必逐句翻译；3.可以适当增加细节，以使行文连贯;Dear headmaster,Im writing to tell you that all of us are nice to see our newMbuilt library open. It is so beautiful and welLequipped that we all like to spend most of our spare time here. But there is something we

11、should deal with as soon as possible.First of allz there arent plenty of seats in the reading room, so we have to sta/d read防q and thus cant take notes. Besides, the library is closed at weekends, but in fact, we students have more spare time only at weekends to enjoy reading. Whats more, we dont kn

12、ow what new books are available.I suggest that our school library provide more seats and be kept open at weekends. Also, a notice should be put up if there are new books available.I would appreciate it a lot if you could take that into consideration and take some steps to solve them.Thats all. Thank

13、 you!【英语应用文投诉信4】假如你是李华，是英国某所学校的交换生，你于2016年10月14日在商店购买的电脑坏了，请你根据下列提示给商店客服写一封信。主要内容:1 .写信目的；2.描述具体情况（黑屏，无法使用）；3.建议解决办法（更换或退钱）注意：1.词数100左右；2.短文须包括所给要点，但不必逐句翻译；3.可以适当增加细节，以使行文连贯;Dear Sir or Madam,My name is Li Hua, an exchange student from China. writing Ie conwlain about the quality of the computer whi

14、ch / Durchased from store on October 14, 2016.It unexpectedly went wrong a few clays after I bought it. The monitor turned out to be a black screen while I was preparing an important report. I tried to restart it according to the instnictions, hut it still failed tn work. （彳艮有价值的句）Therefore, Im sure

15、 there is something wrong with the computer. I am hoping that you direct me to a store where I may return the faulty item for a new one within the next 3 days. Since your store has gained a good reputation customer satisfaction, / am confident yon will process my complaint at earlier convenience.Loo

16、king forward to your early reply.【英语应用文投诉信5】假如你是李华，几天前你从国外某网站购买了一个扩音器，现在请你发一封电子 邮件给该网站的管理员反映一下问题：1 .音质不清；2.操作不简便；3.经常出问题； 期待的解决办法：1 ,退货退款；2.修理或调换；注意：1.词数100左右；2.短文须包括所给要点，但不必逐句翻译；3.可以适当增加细节，以使行文 连贯；Dear Sir/Madam,Im Li Hua, a customer who bought a loudspeaker from your website several days ago. There seems to be something wrong with it. So, Im writing to you, hoping for your help.To begin with, the voice isnt so clear as you describe it in the website. Besides, its not easy to operate, causing me much inconvenience. Whats worse, it often breaks down for no reason, which shows its poor qua