BEC_P-Module_4

1、BEC PContentsnSection AnSection BnSection C4.1 Business Topic: International business_4.2 Business Skills: Business Communications4.3Exam Spotlight:Speaking Test4.1 International business 国际商务国际商务nFocus 学习重点学习重点n熟悉有关国际商务话题的词汇n掌握关于国际贸易方面的话题n练习在听力和阅读过程中寻找具体信息n掌握情态动词 can, could, should 的用法4.1 READING -

2、 International business 4.1 LISTENING-Views on import controls 4.1 SPEAKING- Imported goods4.1 GRAMMAR- can, could and should4.1 READING- Business2Business1. import1. import2 2. export3. 3. competitorcompetitor4. wholesaler4. wholesaler5. warehouse5. warehouse6. 6. audio productaudio product7. ban 7

3、. ban 8. 8. fashion industry crisisfashion industry crisis9 9. commissioner. commissioner进口进口出口出口竞争对手竞争对手批发商批发商仓库仓库音响产品音响产品禁止禁止服装行业危机服装行业危机委员委员; ;委托人委托人Useful Words and Expressions 10. 10. spokeswomanspokeswoman11 11. . huge losses12. 12. resignresign13. garment 13. garment 14. clothing blockade14.

4、clothing blockade15. 15. in favourin favour of of16. disastrous16. disastrous17. import control17. import control18. 18. import quotas import quotas 女发言人女发言人巨大损失巨大损失辞职辞职服装服装服装封锁服装封锁支持、赞成支持、赞成损失惨重的、灾难性的损失惨重的、灾难性的进口控制进口控制进口配额进口配额Useful Words and Expressions 19. 19. compromise compromise 2020. . stock

5、exchange21. 21. appeal to sb.appeal to sb.22. available 22. available 23. Rotterdam23. Rotterdam妥协妥协, 折衷折衷证券交易所，证券交易证券交易所，证券交易对对 有吸引力有吸引力有空的，能得到的有空的，能得到的鹿特丹鹿特丹Useful Words and Expressions READINGInternational business1.Can you name ten classroom objects? What are they?Classroom objects2 Where was ea

6、ch thing made? How many were imported? projector 投影仪投影仪 laptop 笔记本电脑笔记本电脑 screen 屏幕屏幕 loudspeaker 扩音器扩音器 microphone 麦克风麦克风 DVD player DVD影碟机影碟机 electronic board 电子板电子板 recorder 录音机录音机 platform 讲台讲台 whiteboard 白板白板record player 录音机录音机Holland （荷兰）is a name in common usage given to a region in the west

7、ern part of the Netherlands （荷兰）. The term Holland is frequently used to refer to the whole of the Netherlands. The capital is Amsterdam. And, Rotterdam（鹿特丹 ）, is the home of Europes largest port（港口 ）. HollandMap of HollandNorth SeaRotterdamBelgiumGermanyRotterdamRotterdam a city and municipality（自治

8、市 ） in the Dutch province of South Holland, situated in the west of the Netherlands. It is the second largest city in the country, with a population of 603,425 as of March 2010. It is one of the Europes largest ports. http:/www.cpa- producer 生产商生产商 customer 顾客顾客 warehouse 仓库仓库competitor 竞争对手竞争对手port

9、 港口港口wholesaler 批发商批发商retailer 零售商零售商consumer 消费者消费者customs 海关海关 clothing 服装服装Exercise 4n1 portn2 retailern3 competitorn4 consumern5 producern6 warehousen7 customsn8 wholesalerReading: Fashion industry crisis after EU import ban nBackground Knowledgen1. What is EU? EU是是European Union的缩写，由欧洲共同体的缩写，由欧

10、洲共同体 （European communities） 发展而来，发展而来， 是一个集政治是一个集政治实体和经济实体于一身、在世界上具有重要影响的区域实体和经济实体于一身、在世界上具有重要影响的区域一体化组织。一体化组织。1991年年12月，欧洲共同体马斯特里赫特月，欧洲共同体马斯特里赫特首脑会议通过首脑会议通过欧洲联盟条约欧洲联盟条约，通称，通称马斯特里赫特马斯特里赫特条约条约（简称（简称马约马约）。）。1993年年11月月1日，日，马约马约正式生效，欧共体更名为欧盟，欧盟正式诞生。总部设正式生效，欧共体更名为欧盟，欧盟正式诞生。总部设在比利时首都布鲁塞尔在比利时首都布鲁塞尔, 共共27个成

11、员国。个成员国。欧洲联盟（欧洲联盟（EU）欧盟的主要组织机构有：欧盟的主要组织机构有： -欧洲理事会欧洲理事会 (European Council)， -欧盟理事会（欧盟各国部长理事会，欧盟理事会（欧盟各国部长理事会， Council of European Union） -欧盟委员会欧盟委员会 (Commission of European Union) -欧洲议会欧洲议会 (European Parliament) 欧洲联盟（欧洲联盟（EU）Background Knowledgen2. What is Christmas season?n圣诞季节通常指从12月初到第二年的元月6号这段时间

12、，商家会利用这段时间进行商品促销活动，相当于我国的传统节日春节。Background Knowledgen3. H&M. H&M. 是全球时装零售连锁巨头，来自瑞典的连锁服装店Hemmes & Mauritz的缩写。公司成立于1947年，总部设在斯德哥尔摩，是欧洲最大的服装零售商。如今，海恩斯莫里斯在全世界1500多个专卖店销售服装、配饰与化妆品，雇员总数超过五万人。不寻常的是，H&M没有一家属于自己的工厂，H&M与在亚洲欧洲的超过700家独立供应商保持合作。 n4. Zara Zara：成立于1975年，目前在全球排名第三，西班牙排名第一的服装零售商。

13、在全球56个国家拥有超过两千家以上的服装连锁店。nZARA是西班牙Inditex集团旗下的一个子公司，它既是服装品牌，也是专营ZARA品牌服装的连锁零售品牌。Inditex是西班牙排名第一，全球排名第三的服装零售商，2005年其全球的销售额67.41亿欧元，销售数达4.29亿件，纯利润8.03亿欧元。截至2006年6月它在全球64个国家和地区开设了2899家专卖店，旗下共有8个服装零售品牌，包括ZARA、Pull and Bear、Kiddys Class、Massimo Dutti、Bershka、Stradivarius、Oysho、ZARA Home，ZARA是其中最有名的品牌。 Bac

14、kground KnowledgenC&A C&A：著名连锁平价时装零售品牌，公司于1841年在荷兰成立。C&A 提供“时尚你选择”(Fashion you choose) 引领时尚潮流，满足不同生活方式的目标消费群的特殊需求。如今，C&A专卖店遍布全球，至2010年底，已经在20个国家，特别是欧洲，拉丁美洲和中国共拥有超过1,700家店铺，拥有36,000名员工，并仍在加快其扩张的速度。C&A，一个设计理念上乘，品质卓越的品牌，深受全球追寻个性和时尚品味人士的喜爱，并成为世界时尚零售行业中的领先品牌。 Reading: Fashion industry

15、 crisis after EU import ban（欧盟进口禁令后的时装业危机）（欧盟进口禁令后的时装业危机）nRead the newspaper article about imported clothes and find the following information.n1. six of the words from the box in exercise 3.n2. Topic sentencesn3. causesn4. EffectsnSix words:nClothing, retailers, ports, customs, warehouses, producer

16、sTopic sentenceThe Fashion industry in Europe is facing its biggest crisis in recent history.Causes The introduction of import controls in June by the European Trade CommissionerEffects 1. many small companies are suffering 2. some European countries are in favour of the import restrictions.3. Mr. M

17、andelson is in dilemma (a difficult position).Text Structure Analysisclothing /clothes/ cloth不可数，意思是不可数，意思是 “衣服的总称衣服的总称”。常译为。常译为 “服装服装”，但比，但比clothes更正式。更正式。如：如：They wear much clothing here in Melbourne.Food and clothing are of great importance to our life.clothing 服装服装clothing /clothes/ clothclothin

18、g 常用的表达有：常用的表达有：一件衣服一件衣服 an article/a piece of clothing冬装冬装 winter clothing夏装夏装 summer clothing防护服防护服 protective clothing专用工作服专用工作服 special clothing如：如：I have to wash many clothes every day.If you want to attend the party, youd better change into formal clothes.clothes 衣服、衣物衣服、衣物复数名词复数名词(无单数形式无单数形式)

19、，谓语动词用复数。意义与，谓语动词用复数。意义与clothing相近，但意义比较具体。其前不可加不定相近，但意义比较具体。其前不可加不定冠词，也不可加数词，但可用冠词，也不可加数词，但可用 some，these，those， many，few 等词修饰。等词修饰。如：如：Mother bought some cloth to make us new dresses for our birthday.cloth 布布 a）表示）表示 “布布”、“衣料衣料”，是不可数名，是不可数名词。词。b）表示用作某种特殊用途的布）表示用作某种特殊用途的布(桌布，台布等桌布，台布等)。如：如：I need a

20、piece of cloth to clean the table.nFace v. 面临nCrisis n. 危机，危急关头；决定性时刻，关键阶段 nEmpty adj.空的；空闲(虚)的，寂寥的 nAt Christmas在圣诞节nAt the moment在那时nmillions of 无数 Bra胸罩,奶罩 Sweater毛衣nSit 坐；坐落，位于，被安放 nImport controls进口管制 nThe European Trade Commissioner 欧洲贸易委员Key Points在该文中意思是在该文中意思是“被困住被困住”。stuck 是是 stick的过去分词。的过

21、去分词。如：如：I was stuck in the traffic in London. The little girl has been stuck in the elevator for 3 hours. be（get） stuck：常见的搭配有常见的搭配有at a loss亏损，亏损，如：如：sold the merchandise at a loss赔本卖出货物赔本卖出货物stand the loss承受损失承受损失suffer losses遭受损失等遭受损失等huge losses 巨大损失巨大损失Key Points 结合上下文，原本由中国出口的服装被扣结合上下文，原本由中国出口

22、的服装被扣 在欧盟各仓库中；因此该词组可译为在欧盟各仓库中；因此该词组可译为 “放行这些货物放行这些货物”。release还有还有”上映：为了演出、出售上映：为了演出、出售、出版或分发而发行出版或分发而发行“的意思的意思。如：如： release a film/ record/book发发行一部电影、唱片、书籍行一部电影、唱片、书籍release these goodsKey PointsnAs soon as possible 尽快nIn time 及时nThe Christmas season圣诞季nOn the other hand 另一方面nBe in favo(u)r of赞同，支持

23、nSuch as例如，列举几个，不用逗号nFor example例如，列举一个，前后用逗号隔开nImport restrictions进口控制/限制nTextile industry纺织工业; 纺织业nFlood the market像洪水般充斥市场nCompete with与竞争如：如：We are in favour of his marketing plan.Key Pointsbe in favour of 赞同、支持赞同、支持be in favour of 还有其他两种含义还有其他两种含义 “有利于有利于”以及以及“以以为受款人为受款人”如：如：The judgement is in

24、 favour of their rival. They received an anonymous check in favour of their father. restriction意为“限制，约束，限定”，后常加介词on，表示“对的限制”。如如：The government placed restrictions on the freedom of news. 政府限制新闻的自由。import restrictions 进口限制进口限制Key Pointsflood 用作动词，含有比喻意义，表示用作动词，含有比喻意义，表示“充充斥：以丰富或过多的东西充满斥：以丰富或过多的东西充满”。

25、如：如： Cheap foreign goods are flooding the market.flood the market 像洪水般充斥市场像洪水般充斥市场Key Pointsnmaintain保持或维持某事物nEqually同样地nDisaster灾难nDisastrous adj 灾难性的nMeanwhile与此同时nFill up填补Exercise 6 学生解释n1 Cn2 Cn3 Bn4 An5 An6 CLISTENINGViews on import controls 8. Listen to the radio news item and decide whether

26、each Of the two speakers is for or against the import controls. (Page 37)该新闻报道中有三人发言，其中一人为主持人该新闻报道中有三人发言，其中一人为主持人(presenter)，另二人分别为若奥，另二人分别为若奥(Joan)和达和达格玛格玛(Dagmar)。1.答题信息在答题信息在若奥若奥的发言中的第二句的发言中的第二句“The European Union should protect European industry”以及他的最后总结以及他的最后总结“Stop the Chinese imports，support

27、European producers”。因此该发言者若奥对进口控制。因此该发言者若奥对进口控制持持支持支持态度。态度。Key and Analysis2.答题信息在答题信息在达格玛达格玛的发言中的的发言中的第一句第一句“.we should import garments from Chinaat a good price.”和和第三句第三句“We are not at all happy with this situation”；以及第六句；以及第六句“The European Trade Commissioner should actto permit the clothes to lea

28、ve the warehouse” 。因此，该发言者达格玛对控。因此，该发言者达格玛对控制进口持制进口持反对态度反对态度。Key and AnalysisExercise 9n1. a clothing factorya small factoryn2. supplies employsn3. exports producersn4. happy not at all happyn5. are already empty could be almost completely empty next weekn6. resign act at onceEuropean Trade commissi

29、oner Mr. Mandelson would take two opposite views about present situation into his account. In order to safeguard the profits of local clothing producers in countries like Italy, Spain and Portugal, EU Trade Commission would go on with the import restriction. On the other hand, EU would possibly subs

30、idize the clothing retailers so as to maintain the balance between producing and retailing. 10. Do you know what happened next? Think of two possible endings.Suggested Answer 1:European Trade commissioner Mr. Mandelson would put an end to import restrictions on condition that China takes initiative

31、to cut down its import quotas to European Union. Thus clothing retailers could get supplies of the imported garments, whereas, with less imported clothing flooding into European market, local clothing producers could also gain their market share. 10. Do you know what happened next? Think of two poss

32、ible endings.Suggested Answer 2:11. Listen to the rest of the news item to find out if you are right.1. Todays headline is that China and the European Union have just announced that an end to the clothing blockade has been agreed. Key Points今天的标题新闻是：中国和欧盟今天的标题新闻是：中国和欧盟已经宣布中止服装封锁已经宣布中止服装封锁。类似的词组还有如：类

33、似的词组还有如：reach a decision做出决定做出决定reach a conclusion 得出结论得出结论Key Pointsreach an agreement达成协议，取得一致意见达成协议，取得一致意见5. stock exchange 证券交易所证券交易所 也可叫做也可叫做stock market。Key Points3. import quotas 进口配额进口配额4. compromise 妥协，折衷如：妥协，折衷如：make a compromise 做出让步。做出让步。SPEAKINGImported goods 12. In pairs, discuss why a

34、 European company decides to import goods. Less energy will be consumed. Natural environment will be better preserved. Large numbers of local workers are set free to pursue jobs with skills. Suggested Ideas:GRAMMARcan/ could/should 情态动词 情态动词没有人称、数的变化。情态动词的否定式为：情态动词没有人称、数的变化。情态动词的否定式为：情态动词情态动词+not (n

35、t) 构成。在问句中情态动词应位于构成。在问句中情态动词应位于主语之前。主语之前。 can表示现在的能力和可能性表示现在的能力和可能性I can speak English and Spanish . (ability) 我能讲英语和西班牙语。（我能讲英语和西班牙语。（能力能力）He cant finish the work before he goes home. (possibility) 他回家前不可能完成作业。（他回家前不可能完成作业。（可能性可能性）can、could、shouldcould 表示将来的可能性和过去的能力表示将来的可能性和过去的能力Our shops could be

36、 empty next week. (future) 我们的商店下周可能要无货可卖了。（我们的商店下周可能要无货可卖了。（将来的将来的可能性可能性）I couldnt speak to him yesterday. (past) 我昨天没能和他通话。（我昨天没能和他通话。（过去的能力过去的能力）情态动词can、could、should情态动词 can、could、should Can/Could I/we 引导的一般疑问句表示请求引导的一般疑问句表示请求许可、主动提议。许可、主动提议。Can/Could you 引导的一般疑引导的一般疑问句表示要求。问句表示要求。Can I leave ear

37、ly this evening? (permission) 我今晚可以早点走吗？（我今晚可以早点走吗？（请求许可请求许可）How can I help you? (offer) 我该怎么帮你？我该怎么帮你？（主动提议主动提议）Could you sign this form for me? (request) 你能否在表格上签字？（你能否在表格上签字？（要求要求）情态动词 can、could、should should表示提出建议、征求意见和给予劝告表示提出建议、征求意见和给予劝告The European Union should protect European industry. (rec

38、ommendation) 欧盟应该保护欧洲的工业欧盟应该保护欧洲的工业。 （建议建议）You shouldnt be rude to customers. (advice)你不应该对顾客态度粗鲁你不应该对顾客态度粗鲁。 （劝告劝告）情态动词 can、could、shouldP38 Exercise 1n1. requestn2. recommendationn3. abilityn4. advicen5. possibilityn6. past possibilityn7. offern8. ability如：如：The alarm will go off at 7 oclock .除此之外，

39、除此之外，go off 还有很多其他意义，常用还有很多其他意义，常用的有的有“离开、出发离开、出发”；“爆炸爆炸”；“进行进行”等。等。如：如：He went off without saying goodbye. It was said that a bomb went off on the train. The concert went off well. Key Pointsgo off 发出巨响发出巨响如：如：Is Mr. Smith available? available还可表示还可表示“可用的可用的”如：如：First-aid kits should be kept availa

40、ble any time. Key Pointsavailable可得到的可得到的如：如：Please read this dossier on market researching if you have time. Key Pointsdossier卷宗卷宗、档案、档案如：如：I bring the charger with me in case the battery is flat. Key Pointsflat没电的没电的除此之外，除此之外，flat的常用意义很多，如的常用意义很多，如“单调的单调的”；“跑气了的跑气了的”；“漏气的，尤指轮胎漏气的，尤指轮胎”等。等。如：如：This

41、 is a flat film which attracts few audience. I was late for work today because of the flat tyre. He threw a bottle of flat beer away. Key pointsflatP38 Exercise 2n1 cantn2 Can / Couldn3 Can, cantn4 Cann5 Cann6 couldntNew words & Expressions P38 3nSend sth to sb=send sb sth把某物发送给某人nBe late for 迟到

42、nreflect (well, badly, etc) on sb/sth表明或显出某人某事物健全 不健全等 nExtra work 额外的工作nPromote 促进，推广，提升nMake excuses for sb为某人找借口nembarrassing adj. 令人尴尬的1.You should give him a call as soon as possible, give reasonable explanations and promise it wont happen again.Suggested AnswersWork in pairs. Take turns as stu

43、dent A and Student B in each of these situations. (page 38) 2. You should talk to your colleague face to face sincerely and analyze the influence his behavior will bring to the company. 3. Youd better help your boss keep his records first. But then youll have to teach him how to keep his own records

44、 by explaining the importance to him. Suggested Answers4. If you want to be promoted, you have to learn another language which will be of great help to your job; on the other hand, you may also improve your performance in work by attending advanced training courses or by meeting your targets. 5. You

45、 should refuse to make excuses for your colleague by making him aware of the serious outcome of his behavior and the bad effect on you.Suggested Answers6.You have to pay special attention to your clients name by writing them down on your notebook; or you may check their names each time to avoid emba

46、rrassment before you meet them.READINGBusiness2businessnAdvice 建议（不可数名词）nGive a piece of advice=give a suggestion给出建议nin-house magazine 内部杂志nteleconference v.或 n. （召开）远程电话会议nA great / good way to do sth做某事的好方法nConnect联系；连接nCommunicate交流nInformal adj. 非正式的；非正规的 Informally adv非正式地 nEffective有效的 First

47、of all首先nBe convenient for sb对某人来说方便nTime differences时差 Specify vt.明确说明，具体指定nLocal time当地时间 virtual实质上的，事实上的，实际上的 nProbably adv 很可能 Limit限制(定) nparticipant n. 参加者 stressful adj. 有压力的，紧迫的nSend out发出 Agenda会议议程nDiscussion n 讨论nDocument n 公文，文件，证件 v用文件等证明，记载 nCall the meeting召集会议nmoderator n. 会议主持人nSil

48、ence n. 沉默 silent adj. 沉默的nAbsence n.缺席,不在 nabsent adj.缺席的；缺乏的,不存在的;心不在焉的 nPrepare v. 准备 Think of想起；思考，考虑nmute（缄默的；哑的；不发音的 ）npress the mute（缄默的；哑的；不发音的 ） button 按下静音键nListen to听（强调听的动作）nHear听到（强调听到的结果） teleconference:电话会议、远程电信会议；即电话会议、远程电信会议；即“a meeting in which the people taking part are in differe

49、nt places, but they are linked by a telephone line”。是不同地方人员参加同一。是不同地方人员参加同一会议的很好方式，既省时又省力，方便快捷，会议的很好方式，既省时又省力，方便快捷，在商务中应用广泛。在商务中应用广泛。 business2business也可缩写为也可缩写为B2B。数字。数字2夹在两个夹在两个business中间形式独特。其文体效果是吸引读者的眼球，中间形式独特。其文体效果是吸引读者的眼球，激发读者的好奇心。实际上数字激发读者的好奇心。实际上数字2是英文单词是英文单词to的谐音，的谐音，而且与两个而且与两个business中无任何

50、空格，既节约了标题空间中无任何空格，既节约了标题空间又具有独特意义，表示又具有独特意义，表示“先进的通讯方式拉近了国际商先进的通讯方式拉近了国际商务之间的距离。务之间的距离。”，也点出了文章的主题，也点出了文章的主题全球通讯。全球通讯。 Key Points： Can you answer the following questions? 1. What are the good ways to connect people in different parts of the world?2. Which is better, working in office or working from

51、 home?3. Should time differences be taken into account when teleconferences are prepared?Can you answer the following questions? 4. What advice will you give to manage a teleconference ?5. When will you send out the agenda to the participants?6. How much time will you need to prepare a question?7. W

52、hen can I press the mute button?Answers to Exercise 4nPlan a teleconference like a face-to-face meeting:n1. find a date that is convenient for everyonen2. remember time differences: specify the local tome of meetingn3. limit the number of participantsn4. send out the agenda and any other relevant do

53、cuments before the teleconferenceExercise 6n1 An2 Bn3 Cn4 CExercise 7n1 connect peoplen2 face-to-face meetingn3 work from homen4 time differencesn5 manage a conferencen6 send out the agendan7 prepare a questionn8 press the mute button4.2 Business SkillsBusiness communications4.2 SPEAKING - On the ph

54、one 4.2 WRITING -Dealing with complaints 4.2 GRAMMAR- will for offers and promises4.2 LISTENING- Telephone messages1. 1. printer cartridges printer cartridges 2. description2. description3. 3. pass the message on topass the message on to 4. complaint4. complaint5. cancel 5. cancel 6. extension numbe

55、r6. extension number 7. 7. pharmaceuticalspharmaceuticals8. budget8. budget 9. 9. plasma screen TVplasma screen TV打印机墨盒打印机墨盒种类；性质；描述种类；性质；描述 把留言转给把留言转给 投诉投诉 取消取消分机号码分机号码医药用品医药用品预算预算等离子电视等离子电视Useful Words and Expressions 10. 10. freight forwarderfreight forwarder11. distributor11. distributor12. 12.

56、containercontainer13. 13. production managerproduction manager14. Madrid14. Madrid货运商货运商 发行人，销售商发行人，销售商集装箱集装箱 生产经理，厂长生产经理，厂长马德里（西班牙首都）马德里（西班牙首都）Useful Words and Expressions Madrid/wiki/MadridMadrid is the capital and largest city of Spain. It is the third-most populous municipa

57、lity in the European Union after Greater London and Berlin, and its metropolitan area is the third most populous in the European Union after Paris and London. SPEAKINGOn the phonenMake the call打电话nCaller打电话的人nReceive the call接电话nreceptionist接待员；接收者nMessage信息，便条，口信 nLeave sb a message给某人留言nPass sth o

58、n to sb把某事物传给某人nAt the moment目前，暂时nTake a message (for sb)为某人捎口信n电话用语自我介绍：nThis is+名字; it is +名字n1. Do exercise 1 & 2 in page 40.Exercise 1n1 Rn2 Cn3 Rn4 Rn5 Cn6 Cn7 R8 C9 R10 R11C12 R13 R14 RExercise 2n1 Cn2 En3 An4 Fn5 Dn6 B1.What will you saywhen making a call?On the phone2 What will you resp

59、ond when answering the phone? Can I help you? Can I leave him a message? Id like to speak to , please. Ill give it to you Ill call back laterThis is , of Suggested answers Can I say that back to you? Does she have your number? Ill ask to call you when she gets back. Ill pass your message on to Im so

60、rry, the line is busy. Who is calling, please? Would you like to leave a message? I am afraidis not in her office at the moment. Office suppliesOn the phonecopy paperprinter cartridgeinkenvelopediarysealing tapemarkerstonerribbonfile holderglue 打印纸墨盒墨水信封笔记本胶带记号笔调色剂彩带文件夹胶水Exercise 3 & Exercise 4nListen to the conversation and underline (在下面划线