旅游英语——Unit 6　Services for Tourism

1、LOGOServices for Tourism ContentsTeaching FocusTime AllocationsTeaching ProceduresTeaching ObjectivesTeaching ApproachesTeaching DifficultiesTeaching MethodsTeaching ObjectivesBecome familiar with hotel servicesBecome familiar with Pudong-landmark of new ShanghaiBe able to make the conversations abo

2、ut servicesUnderstand sentence structures and patterns1234Teaching ApproachesTell students some information about PudongIntroduce major types of hotel servicesSimulated Writing: Reply to letters of complaintHomeworkPatterns and Structures: AbbreviationsExpress services information: bank, post office

3、, hospital, beauty center, etc.Focus onHotel ServicesPudong-Landmark of New Shanghai2 PassagesTime AllocationsReading A:Hotel Services(3 periods)Speaking:ServicesInformation(3 periods)Unit 6Services for TouristsTeaching DifficultiesUsagesDifficultiesTheNewWordsSomeUsefulExpressionsTeaching MethodsMe

4、thodsTeachers ExplanationsDiscussingExercisesQuestionsTeaching proceduresvHotel ServicesStep1 Leading inv What is the function of hotel codes?v When can hotels exempt their liability?Hotel codes assist the travel agent partners in accessing member hotels rates and special offers, availability, and h

5、otel information.When they meet events beyond their control, such as fire, terrorist activities, strikes, weather, and illness, their liability can be exempted.Hotel Servicesv MEAL PLAN CODESv CREDIT CARD CODESv GDS CODESEstablished for use by our Automated Travel Agent Partners.v OTHER ABBREVIATION

6、Sv HANDICAPPED FACILITIESSpecified by the American National Standards Institute , are designated by the internationally recognized handicapped symbol.v LIABILITYv RESERVATIONSOften by accessing The Leading Hotels of the World Internet site or by contacting a travel professional. Availability updated

7、 on a continuous basis to provide the most accurate information.v GUARANTEED RESERVATIONSConfirmed reservations normally require a credit card guarantee or deposit.v CANCELLATIONSCancellations must be received prior to the local time and date stated in the policy, and failure to comply may result in

8、 the hotel charging you for the accommodation.v EARLY CHECK-INYou should confirm the reservation for arrival the previous night and be charged the applicable rate.v HOTEL DESCRIPTIONS AND INFORMATIONDetails in the Directory have been provided by each hotel.v SPECIAL SERVICESShould you require any sp

9、ecial services, they should be requested at the time the reservation is placed.v TELEPHONE AND FAX NUMBERSThe two numbers shown within the parentheses for each hotel are the designated country and city codes, respectively.v RATESRates quoted in the Directory.Step 2 Learn New Words and Expressionsv a

10、bbreviation n. 缩略v cancellation n.取消v comply v.顺从，同意v continental a.大陆的v curtailment n. 缩短v demi-法语前缀半v exempt v.免除v guaranteed v.保证v handicapped a.残疾的v parenthesis n.附带说明v pension n.退休金v respectively a.各自，分别v specification n.具体要求，标准v be subject to易于v onoccasion在情况下v prior to在之前 Step 3 Read the pass

11、age and discussv How can a guest reserve a room in one of the leading hotels of the world?v Why do some guests want to make confirmed reservations?v What would happen if a guest failed to cancel his or her reservation in advance?v What are the differences between the United States and other countrie

12、s in telephoning?He or she can reserve a room by accessing the hotels Internet site or by contacting a travel professional.Because that will assure a guest of a room even he or she arrives late.The hotel will charge the guest for the accommodation.In the United States, people should dial the one (1)

13、 before the city code while in other countries.Step 4 Learn the patterns and structures也可以指：The World Trade Organization (世界贸易组织)。v EP= European Plan: No meals 欧式：无餐饮v CP= Continental Plan: Continental Breakfast only or asindicated大陆式：大陆式早餐或见提示v MAP= Modified American Plan: American Breakfast and Di

14、nner修正的美式餐饮：美式早餐与晚餐v DP= Demi-Pension: Continental Breakfast and either table Lunch or Dinner半退休金式：大陆式早餐和中餐或晚餐v AP= American Plan: American Breakfast, Lunch, and Dinner美式：美式早餐中餐和晚餐v PRPN= Per room, per night每间每晚v PPPN= Per person, per night每人每晚v AE= American Express运通卡v AC= Access英国劳合等联合发行的信用卡v EC=

15、Euro card欧洲系统卡v BC= Barclaycard巴克莱银行信用卡v ER= En Route途中卡v CB= Carte Blanche空白委托书v JC= JCB InternationalJCB国际信用卡v DC= Diner Club大莱信用卡v MC= MasterCard万事达卡v DS= Discover发现卡v VS= Visa维萨卡Step 5 Exercisesv CHECK YOUR UNDERSTANDINGv Mark the following statements with “T for true and “F for false according

16、to the passage.v ( ) 1. CP stands for continental breakfast and lunch or as indicated.v ( ) 2. DP refers to continental breakfast and either table lunch or dinner.v ( ) 3. The standards of the handicapped facilities are specified by the American National Standards Institute and they are the same in

17、all the countries.v ( ) 4. The liability caused by uncontrollable forces can be remitted.v ( ) 5. If a guest wants to cancel a reservation, he or she has to inform the hotel before a certain period of time.v ( ) 6. Hotel descriptions are seldom changed.v ( ) 7. When a guest accommodates at a hotel,

18、he or she can ask for special services.v ( ) 8. If the rate of exchange is going to be adjusted, the hotel must inform its guests in advance.TTFFFFFTListening and Speaking: Guests ArrivalvStep 1 Leading inWhen you are entering into a bank, post office, hospital, beauty center, how to ask for the ser

19、vices.Step 2 Learn New Words and Expressionsv exchange rate 汇率v domination面值v to convertinto把变成v to denote注明v urgent加急v doubled加倍的v diarrhea腹泻v vomiting呕吐v loose bowels腹泻v motion大便v couch床 v prescription 处方v fluid infusion 输液v masseuse女按摩师v A shampoo and haircut, please. 洗头和理发v a head and facial mas

20、sage 头部和面部按摩v Please give it a good trimming.请把它好好修一修。v Is this your way you part your hair?您是这样分头路的吗？v sideburns鬓角v moustache 小胡子v Any hair cream or tonic, sir? 要搽些发膏或护发素吗？Step 3 Listen to the Dialogues and Practicev Sample Conversation 1: Bank(Mr. Jordan wants to exchange money at the bank.)(A: Cl

21、erk B: Mr. Jordan)v Sample Conversation 2: Post Office(Mr. Green wants to send a telegram at the post office.) (A: Clerk B: Mr. Green) v Sample Conversation 3: Hospital(Mr. Brown is seeing a physician for his diarrhea trouble at the hospital.)(A: Doctor B: Mr. Brown)v Sample Conversation 4: Beauty C

22、enter(Mr. Smith wants to have a shampoo and haircut.)(A: Masseuse B: Mr. Smith C: Barber)Step 4 Learn Useful Expressions and Patterns9. Any vomiting?10. I felt a dull pain in the stomach.11. I felt like vomiting.12. Do your bowels usually act properly?13. Lie down on the couch. Let me examine your b

23、elly.14. Does it hurt when I press here?15. Take all the medicine as instructed, please.16. I hope youll recover soon.17. A shampoo and haircut, please.18. What shampoo do you prefer?19. How would you like your haircut?20. Id like my hair parted in the middle.Step 5 Exercises1.B: Could you tell me t

24、he current rate for US dollars to Japanese Yen?A: 对不起，先生。我们不做美元兑换日元的业务。 .B: Excuse me. Could you tell me where I can change my dollars?A: Certainly. 您可以到中国银行办理。它在马路对面。 . Sorry, sir. We do not change US dollars in to Japanese YenYou can do it in the Bank of China. It is across the street2. B: Id like

25、 to mail these two letters to France.A: 请问是寄平信还是挂号信？ ?3. A: 上午感觉怎么样？ ?B: I am feeling terribly bad this morning.A: 让我量一量您的体温，再量一量血压。 .B: OK.4. A: 要洗头吗？ ?B: Yes. Id like a shave as well.A: 您喜欢什么样的发型？ ?B: Id like to have my hair loose and high. Would you like to send it as an ordinary or registered le

26、tterHow are you feeling this morningLet me take your temperature and your blood pressureWould you like to have a shampooHow would you like to have your hair setHomeworkv TRANSLATIONv Translate the following sentences into Chinese, paying special attention to the participles used.v 1.Those hotels tha

27、t have facilities and services for handicapped persons are designed by the internationally recognized handicapped symbol.v设有残疾人设施和效劳的酒店，所设计的残疾标志是设有残疾人设施和效劳的酒店，所设计的残疾标志是国际公认的。国际公认的。v 2.When a hotel meets with fire, terrorist activities, strikes, etc. and causes curtailment, change or cancellation of

28、accommodations, its liability can be exempted.v当酒店遇到火灾、恐怖主义活动、罢工等而导致客人当酒店遇到火灾、恐怖主义活动、罢工等而导致客人入住的延误、变更或取消时，酒店免责。入住的延误、变更或取消时，酒店免责。 3. Advance reservations are recommended due to high demand for many of our hotels. Availability is updated on a continuous basis to provide the most accurate information.

29、由于我们酒店的需求量很大，建议客人提前订房。当酒店获得客人最准确的连续信息后，便可给予订房。4. All hotels offer the highest standards of personal service. Should you require any special services, they should be requested at the time the reservation is placed.所以的酒店都提供最好的个人效劳。如果客人有特别效劳要求，应该在预定房间时提出。5. Rates quoted in the Directory are subject to change without notice. For most hotels, the rates are quoted in the local currency of the country and do not include