Unit 3 Hotel

1、Teaching and learning aims: 1. Knowing how to make a call to book a room for the certain client(s) 2. Knowing how to Check inWords relatedreception n. 接待接待 reserve v. 预订预订confirm v. 确认确认 date n.日期日期available adj. 可用的可用的 optional adj. 可选择的可选择的 cancellation n. 取消取消 look forward to 期期from.to. 从从到到Hotel

2、 rooms mainly include: single room 单人房单人房 double room 双人房双人房 standard room标准房标准房(twin-bed room with bath, TWB) triple room 三人间三人间 特殊客房：特殊客房： 残疾人客房（残疾人客房（Handling Room） 内景房（内景房（Inside Room） 外景房（外景房（Outside Room） 角房（角房（Corner Room） 连通（连通（Connecting room） 相邻房（相邻房（Adjoining Room）套房（套房（Suite Room）：）： 普通套

3、间（普通套间（Junior Suite） 豪华套间（豪华套间（Deluxe Suite） 立体套间（立体套间（Duplex Suite） 总统套间（总统套间（Presidential Suite）床具种类床具种类 单人床（单人床（Twin-size Bed）；）； 双人床（双人床（Double-size Bed）：）：p大号双人床（大号双人床（Queen-size Bed）p特大号双人床（特大号双人床（King-size Bed） 婴儿床（婴儿床（Baby Bed）; 加床（加床（Extra Bed）Rollaway Bed. laundry service 洗衣服务洗衣服务 parking

4、lot 停车场停车场 garage 车库车库 pool 游泳池游泳池 fill in / fill out 填写填写 sign 签名签名 vacancy 空房间空房间Making a reservation1.Greet the guest2. Take the guests information (type of room, what days, name, phone number)3. Tell Guest the price4. Confirm information5. Make Reservation and thank guestUseful Expressions1. Be

5、willing to help 表示愿意帮忙表示愿意帮忙 我能为你效劳吗？我能为你效劳吗？Can I help you?What can I do for you?How can I help you, sir?May I help you?Is there anything I can do for you?2. Id like to reserve a twin-bed room with bath, with a view, if possible.Id like to book a single room with bath from the after-noon of October

6、 4 to the morning of October 10我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。 I would like to reserve a twin room at your hotel for four nights from June8, 2002. Id like to book a double room for Tuesday next week下周二我想订一个双人房间。 Please reserve a single room under the name of Mr. Lin. Do you have any vacancies?你们有空

7、房间吗？ Do you have any vacancies tonight? (Do you have a room available for tonight?) Have you got any vacancies for the nights of 12th and 13th. ? By the way， Id like a quiet room away from the street if the is possible顺便说一下，如有可能我想要一个不临街的安静房间。 Do you have anything bigger (better/cheaper)? Id like a q

8、uiet room. Id like a room on the upper level. Id like a room with a nice view (a balcony).3. For which date? 请问都是哪几天？ =Which date would that be?=When do you need the room? 您什么时候需要客房？ How long do you plan to stay here? 您打算住多久？您打算住多久？4. Hold on, pleaseSorry to have kept you waiting. Im afraid we only

9、have two single rooms available at that time.Ask a guest to wait a minute 请对方稍候请对方稍候Just a moment, please.One minute/ moment, please.Could you wait a minute, please.Hang on, please.5. We have no other vacancies. =we are booked out. Do you have any vacancies tonight? (Do you have a room available for

10、 tonight?)We do have a single room available for those dates 们确实有一个单间，在这段时间可以用。 6. Could you tell me the room rate, please?room rate 房价房价 The current rate is $ 150 per night. 现行房价是现行房价是每个晚上每个晚上150美金。美金。 Whats the rate per night? per night = one/a night: 每一晚每一晚7. The current rate is 50 per night现行房费是

11、50美元一天。 4oo yuan RMB per night per room, with/ including breakfast.What services come with that？这个价格包括哪些服务项目呢？ Whats the price difference？两种房间的价格有什么不同？ A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。Ill take this roo

12、m. That sounds not bad at all Ill take it听起来还不错。 I think Ill take the one with a front view then我想我还是要阳面的吧。 8. May I have your name, please?Could/ Would you tell/ give me your name? Do / Would you mind telling / giving me your name, please? Could / May I have your name / address / telephone number /

13、 nationality / check-out time?您能告诉我你的名字/地址/电话/国籍/结账离开时间，好吗？9. Well give you a phone to confirm the reservation. confirm the reservation预定确认预定确认10. Ill arrive late, but please keep my reservation.Farewell words 告别语告别语Thank you for calling us.We look forward to your coming.We are looking forward to se

14、rving you.我我们期待着为你服务。们期待着为你服务。And we look forward to seeing you next Tuesday我们盼望下周二见到您。我们盼望下周二见到您。Reservation CardMr. / Mrs. / Miss: Arrival Date:Departure Date:No of rooms: Room Type: No of Persons : Room Rate: Booked by: Tel: Approve by: Taken by: Date:Glenn Chicago HotelTang Liao12 March15 March1

15、Single1980 RMB Tang Liao189772255088 MarchLan LanSteps to Check-in 1. Greet guests 2. Ask the guest whether he/she has a reservation with the hotel. 3. Yes- check the record in computer. No - sell rooms. 4. Ask the guest to show his/her identification. 5. Ask the guest to fill in the registration fo

16、rm. 6. Ask about the way of payment. 7. Form the check-in record. 8.Give the room keycard to the guest 9. Call the bellman 10. Thank the guest.Useful ExpressionsvGreet the guest Welcome to our hotel欢迎光临欢迎光临。 Ask about reservation Do you have a reservation, please? -Yes, we have your reservation. You

17、ve reserved a single deluxe room with sea view, haven t you? 2. Could you tell me your name, please? Could you spell your name, please? Ask about length of stay3.How long will you be staying, please?您打算住多久？Well be leaving Sunday morning我们将在星期天上午离开。 Ask about identification May I see your ID Card/pas

18、sport please, Sir/Maam Please show your. Ask about payment How would you like to pay, please? -In cash. / By credit card. Do you accept credit cards (travelers checks)?Ask the guest to fill in the registration card1.Could you please fill in this registration card?2. Please complete this registration

19、 form.3. Would you fill in this registration form?4. Let me have a check again让我再看一下。1. Here is your key card. Youre in room 508 on the fifth floor.2. The bellboy will show you to your room.3. The Reception Desk is straight ahead接接待处就在前面。待处就在前面。May I help you with your luggage, sir?先生， 我帮您提行李， 好吗？Ju

20、st a moment, please. Ill get the trolley. 请等一下， 我去拿手推车。So you have got altogether four pieces of baggage？您一共带了4件行李，是不是After you， please你先请。 I hope you enjoy your stay at the hotel.希望您在酒店过得愉快。希望您在酒店过得愉快。 Thank you for choosing us for your service. 谢谢你选择我们为你服务。谢谢你选择我们为你服务。 Thank you for using room ser

21、vice. 感谢您使用我们的客房服务。感谢您使用我们的客房服务。Farewell words 告别语告别语Registration CardMr. / Mrs. / Miss: Tang LiaoArrival Date: 12 MarchTime: 10:30amDeparture Date: 15 MarchID Card: Passport No: 006986175Nationality: USA Home Address:No of Persons: 1Guest Signature:Glenn Chicago HotelSurname _ Name _Nationality _ S

22、ex _ Birthday .Room No ._ Room rate _ Passport No. 803214 Date of issue Sept 6, 2006 Valid until Sept 5, 2012 Permanent address 252 Kings Street, New York, USAOccupation Doctor Tel. 555-880-321 Method of settlement of bill (please check one:) Cash Credit card CheckDate of arrival_Date of departure_G

23、uests signature_ MONEY, JEWELS AND VALUABLES MUST BE DEPOSITED IN THE HOTEL SAFE; OTHERWISE THE MANAGEMENT CANNOT ASSUME ANY RESPONSIBILITY.REGISTRATION FORMOther Expressions for Reference May I see the room? Could you keep my valuables? Is hot water available any time? Where is the dining room? Wha

24、t time does the dining room open? What time can I have breakfast?Excuse me，where is the restaurant？劳驾，请问饭厅在哪儿？ We have Chinese restaurant and a westernstyle restaurantWhich one do you prefer？我们有中餐厅和西餐厅，你愿意去哪个？ Id like to try some Chinese food today今天我想尝尝中国菜。There is a counter selling all kinds of so

25、uvenirs有个柜台出售各种各样的纪念品There is a shop on the ground floor Can I also get some souvenirs（纪念品）there？ Can I have a card with the hotels address? Excuse me，where can I buy some cigarettes？ Is there a beauty salon (barber shop)? Can I get a ticket for the sight-seeing bus here? Where is the nearest subway

26、 station? 1)晚上好，这里是和平饭店预订处。请问您晚上好，这里是和平饭店预订处。请问您需要什么？需要什么？ p Good evening. Peace Hotel Reservation. May I help you?/What can I do for you?/ Can I help you?Translation22)您想住什么样的房间？我们饭店设有单人您想住什么样的房间？我们饭店设有单人间、双人间、间、双人间、 套房、豪华套房以及总统套房、豪华套房以及总统套房。套房。p What kind of room would you like? We have single rooms, double rooms, suites, deluxe suites and a Presidential Suite.3) 我想预订一间既带淋浴又带浴缸的套间。我想预订一间既带淋浴又带浴缸的套间。p Id like to make a re