Hotel英语词汇大全(共12页)

1、精选优质文档-倾情为你奉上Hotel Vocabulary 服务台专心-专注-专业reservation 预订check-in 住店登记check-out 结帐离开registration form 登记表overbooking  超额订房room rate 房价exchange rate   兑换率conversion rate  换算率coin  硬币cash  现金deposit 押金change  零钱tip  小费bank draft  汇票ch

2、eck/cheque  支票travelers check  旅行支票passport 护照interest  利息bill  帐单 price list  价目表(=tariff) procedure fee  手续费service charge 服务费free of charge 免费luggage rack  行李架luggage label  行李标签identification card  身份证(ID Card)credit card

3、 信用卡reasonable  合理的spare 多余的available 可用的occupied 占用的delay/postpone  推迟、延期cancel取消management  经营、管理 电讯服务operator  接线员receiver  听筒special line  专线inland telegram  国内电报express telegram  加快电报ordinary telegram  普通电报ordinary mail&

4、#160; 平信long-distance call 长途电话postcard  明信片postal service 邮递服务registered postage  挂号邮资telephone directory  电话簿get/put sb. through   接通某人电话call sb. up   打电话给某人can't hear sb.   听不见send a telegram&#

5、160; 发电报leave a message 留言The line is busy.  线路正忙。Hold the line.  别挂电话。maintenance 维护、维修餐饮Western/Chinese Restaurant 西/中餐厅Kitchen 厨房Banquet Hall 宴会厅Private Room 包房lobby 大堂bar 酒吧lounge 休息厅、酒廊cafeteria 自助餐厅cuisine 菜品menu 菜单knife & fork 刀叉spoon 勺子chopsticks 筷子tea

6、set 茶具coffee pot 咖啡壶table cloth 桌布soft drinks 软饮local beer 本地啤酒buffet 自助餐sauce 调味汁seafood 海鲜shark fin 鱼翅sea cucumber 海参lobster 龙虾turkey 火鸡sausage 香肠pudding 布丁vodka 伏特加champagne 香槟brandy 白兰地afternoon tea 下午茶cookie 饼干cigar 雪茄banquet 宴会variety 多样性coupon 赠券exquisite 精美的 客房设备、用品room number/ key 房间号码/钥匙si

7、ngle/double room 单/双人房间laundry 洗衣房；要洗的衣物 carpet 地毯armchair 扶手椅TV channel 电视频道wide band 宽带single/double bed 单/双人床 sofa 沙发sheet 床单 quilt  被子blanket 毛毯bathroom 浴室 desk lamp 台灯mens/womens room 男/女盥洗室shower 淋浴running water 自来水tap 水龙头towel 毛巾mirror 镜子drawer  抽屉bookshelf  书架wardrobe 衣柜curtai

8、n  窗帘tea-table  茶几waste-basket  废纸篓elevator/lift  电梯air-conditioned 有空调的corridor 走廊balcony 阳台roof garden 屋顶花园indoor swimming pool室内泳池部门名称Front Office Department前厅部 (F. O. Dept.)Food & Beverage Department 餐饮部 (F. & B. Dept.)Housekeeping Department 客房部 (HSKP Dept.

9、) Human Resource Department 人力资源部 (H.R. Dept.)Training Department 培训部 Sales & Marketing Department 市场营销部 (S. & M. Dept.)Executive Office 行政办公室 (E.O.)Accounting Department   财务部 (Acc. Dept.)Purchasing Department采购部 (Pur. Dept.)Electronic Data Processing Department电脑部 (E.D.

10、P. Dept.)Engineering Department 工程部 (Eng. Dept.) Security Department 安全部 (Sec. Dept.)Recreation & Entertainment Department  康乐部 (Rec. & Ent. Dept.)Hair & Beauty Department 美容美发部 (H. & B. Dept.) Night Club 夜总会Chess & Card Room 棋牌室Fitness Center 健身中心Reservation Center订房中心Busin

11、ess Centre  商务中心Front Desk 前台Lobby Bar   大堂吧Beauty Salon  美容院Cashiers Desk 收银处Reservation Desk 预定处Information Desk  问询处Reception Office 接待室Ticket Counter 票务处Chinese/Western Restaurant 中/西餐厅 职位名称General Manager 总经理(G.M.)Deputy General Manager 副总经理(D.G.M.)Guest Relation O

12、fficer 宾客关系主任(G.R.O.)Banquet Sales Manager 宴会销售经理(B.S.M.)Director 总监Supervisor 主管Officer 主任Assistant 助理Executive Secretary 行政秘书Host/Hostess 迎宾员Receptionist 接待员Bellboy 行李员Captain 领班Attendant 服务员Artist 美工Coordinator 协调员Clerk 文员Cashier 出纳Waiter/Waitress 餐厅服务员Public Relation Representative公关代表Chef 大厨、总厨

13、Engineer 工程师Hotel Basic English称谓：1、直接称谓：Mr./ Mrs./ Miss. / Ms. XXX, Sir/ Madam/ Gentlemen/ Lady. 2、间接称谓：that lady, that gentleman,the lady with you, the gentleman with you. 问好：1、Good morning/ afternoon/ evening, sir/madam. 早上/下午/晚上好！先生/夫人。2、 How are you today, sir? 先生，今天一切都好吗？Thank you. And yo

14、u?   很好，谢谢。你呢？ 欢迎：1、Welcome to the Guangdong Foreign Businessmen Club! 欢迎光临广东外商俱乐部。2、Welcome to * hotel! 欢迎光临*酒店！3、Glad to see you again. 很高兴再见到您！询问/征询：1、May I have your name/ room number, please? 请问您的名字/房号？2、May I take your order now? 我现在为您下单好吗？3、May I know who Im talking with? 请问您是哪

15、位？(打电话时用)4、May I ask who is the next? 请问下一位是谁？5、May I help you withmadam? 夫人，我能帮您做吗？6、Would you like me to book for you? 需要我为您订吗？7、Would you like to sit by the window? 您喜欢坐在靠窗边的位置吗？8、Would you like to have a cup of tea? 来杯咖啡如何？9、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？10、How about?

16、您觉得怎样？ 祝愿/祝福：1、Have a pleasant stay at our hotel, sir/ madam. 愿您在我们酒店一切开心!2、Have a good/ nice/pleasant day/ evening/ weekend! 祝您今天/今晚/周末一切都好！3、Happy New Year! 新年快乐！4、Merry Christmas! 圣诞快乐！5、Happy Birthday! 生日快乐！ 对一般祝愿的回答：1、The same to you, sir/madam.    希望您也一样。 致谢：

17、1、Thank you (so much). 谢谢。2、Thank you for your compliment. 谢谢您的赞美。3、Thank you for your coming. 感谢您的到来。4、Thank you for your call. 谢谢您打电话给我。5、Thank you for waiting for me. 谢谢您等我。 6、Thank you for your advice/information/help. 感谢您的忠告/信息/帮助。7、Thank you for staying in our hotel. 感谢您在我们酒店下榻。对致谢的回答：1、Y

18、ou are welcome. 不用谢。2、With/ My pleasure. 这是我的荣幸。3、Glad to serve you. Please feel free to contact me anytime. 很高兴能为您服务，有需要请随时联系我们。 道歉：1、Im awfully sorry. 我感到十分的抱歉。2、I beg your pardon, sir. 先生，您能再说一次吗？3、Excuse me for my interrupting.不好意思，打扰了。(不得不打扰客人时)4、Sorry to have bothered you. 不好意思，打扰了。5、Im v

19、ery sorry. There could have been a mistake. I do apologize.   非常抱歉，这儿肯定是出错了。真的对不起。6、Im sorry to have kept you waiting, sir. 很抱歉，让您等了我这么久。7、Im sorry. The house/restaurant is fully booked. 很抱歉，房间/餐厅已经客满了。8、Im sorry. We have run out of. 十分抱歉，我们把都用完了。 对道歉的回答：1、Thats all right. 没关系。2、

20、It doesnt matter. 没关系。 指示：1、Let me show you.我指给您看。2、This way, please. 这边请。3、Please dial., sir. 先生，请拨。4、Its on your right hand side. You wont miss it. 它在您的右手边，您一定能够找到的。5、Go straight ahead. 直走。6、Go down to the lobby. 往下走到大堂。7、Please take the lift to the 3rd floor. 请您乘电梯到三楼。8、Turn left/right at th

21、e first corner. 请在第一个转弯角转左/右。 提示：1、Here you are. (递东西时)给您。2、Here we are. (到目的地)我们到了。3、There comes the taxi. (有的士来时)有部的士来啦。4、There he is. (发现要找的人时)他在那。5、Be aware of the ceiling, sir. 当心天花板，先生。安慰：1、Dont worry, madam. Well see to it. 夫人，别担心。我们会照顾它的。2、Ill look into the matter. 我会调查这件事的。3、Ill be wit

22、h you in a moment. 我会很您在一起的。4、No hurry, sir. Take your time. 先生，时间充足，请您慢慢5、It wont be too long, sir. 先生，不会花您太多的时间。6、Please take you time, madam. 夫人，不用急，请您7、Well let you know as soon as there is any room available. 如果真的还有空房，我们会尽快通知您。8、Ill report it to my manager. 我将向我的经理汇报。 乐意效劳：1、Very good, sir

23、. Ill be glad to help. 非常好，先生。我很乐意帮您。2、Certainly, madam. Ill be happy to do it. 当然，我很乐意去做这件事。3、Yes, I will. 是的，我很乐意去做这件事。4、Just leave it to us, sir. 先生，就将这件事留给我们去做吧。5、Glad to serve you. Please feel free to contact us anytime. 很高兴为您服务，有需要请随时通知我们。6、My name is, if there is anything I can do for you, ju

24、st let me know.    我的名字是，如果有事需要我帮忙请告诉我。 婉拒：1、Im afraid such information is confidential. 很抱歉，这是保密资料。2、Thats very kind of you, but no, thank you. 你真好，但我真的不需要。谢谢。3、That wont be necessary, sir, but thank you all the same. 先生，这完全不需要。但我依然要感谢你。4、Im afraid we cannot do that. 很抱歉。我帮

25、不到你。 肯定答复：1、Certainly, sir, I will bring it to you right away. 当然，先生，我立刻把它拿来给您。2、We do haveavailable. 我们保证切实可用。 不肯定答复： 1、Im sorry I cant guarantee, but Ill do my best. 对不起，我不能保证，但我一定会尽我全力去做。2、Im sorry, madam, Im not sure, but Ill ask my manager/chef about it for you.   对不起，夫

26、人，我不能确定，但我将会问我的经理/厨师。3、Wait a moment, sir, Ill try to find it out. 先生，您稍等片刻。我将调查清楚。否定答复：1、Im sorry, there is no discount. 对不起，我们不提供折扣。2、Im sorry, madam, Im afraid we dont have any room available. 对不起，夫人，恐怕我们没有可用的房间了。 高兴：1、My pleasure, Im happy everything was to your satisfaction. 这是我的荣幸，我很高兴一切都

27、能令您满意。2、Im glad to hear that. 我很高兴听您这么说。 遗憾：1、Im sorry to hear that. 我感到很遗憾。2、Its a great pity. 太可惜了。 关怀：1、Did you have a nice trip? 旅途愉快吗？2、Are you all right, sir? 先生，一切可好？3、I hope you did not hurt yourself. 我希望您不要伤害自己。4、Would you like to see the doctor? 去医院看看医生，好吗？5、I hope you feel bette

28、r now. 我希望您现在感到舒服些。 谦让：1、After you/ You first, sir. 先生，您先。请让路：1、Excuse me, please. 不好意思，请让让。2、May I come through, please? 请问能让我过吗？ 同意：1、Thats true. 那是真的。2、Absolutely, sir. 绝对是的，先生。3、Exactly, sir. 千真万确，先生。不同意：1、 Not really. Its good value for the price. 并不是这样的。它确实物有所值。 明白：1、Yes, I see,

29、 sir.    先生，我明白。 不明白：1、Could you speak slowly, please? 您能说慢些吗？2、Im sorry, I dont quite understand. Should I get the manager?    很抱歉，我不是很明白。能让经理过来吗？3、Pardon? 请您再说一遍好吗？ 告别语：1、Good-bye, and have a nice trip. 再见，祝您一路顺风。2、Thank you for your coming. 感谢您的光临

30、。3、Sorry, I have to go. Nice talking with you. 对不起，我不得不走了。跟您谈话很开心。4、We all look forward to serving you again. 我们期待能再次服务您。5、Hope you enjoyed stay with us. 希望您能和我们一起度过愉快的时光。 销售：1、What kind of rooms/foods would you like to have? 您需要什么样的房间/菜？2、Here is the brochure and tariff of our hotel. 这是介绍我们饭店的

31、小册子和价目表。3、We'll give you a 10% discount. 我们给您九折优惠。4、We'll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。5、We accept your terms. 我们接受您的条件。6、May I introduce myself? 让我介绍我自己。7、May I present you a litter souvenir? 请接受我们的一点小纪念品。8、Let's drink to our friendship! 为我们的友谊干杯！9、Let me prop

32、ose a toast to the health of our guests! 为在座客人的健康干杯！10、Cheers! 干杯！11、How do you like Chinese food? 您喜欢中国菜吗？12、What do you think of our service? 您对我们的服务有什么意见？13、Thank you for your comments/compliment/suggestions. 谢谢您给我们的意见/赞扬/建议。14、I'm afraid it's against the hotel's regulations. 这是违反饭店规章

33、制度的。15、In our hotel, we don't accept tips. 我们饭店是不收小费的。It's our pleasure to serve our guests well. 我们为能为客人服务好而感到高兴。Thank you all the same.还是要谢谢您。16、I'm afraid you'll have to pay for the damage. 您必须赔偿。17、Thank you for telling us about it. 谢谢您告诉我们I'll look into the mater right away.

34、 我马上去处理这件事情。18、I assure you it wont happen again. 我保证此类事情不会再发生。19、Don't worry, sir/madam. 先生/夫人，请不必担心。I will send someone up to your room right away. 我马上派人到你的房间去。20、I can't guarantee anything, but I'll try my best. 我不能保证，但我会尽力而为。21、What can I show you? 您要买什么？22、How do you like this fashi

35、on/color/size/design? 您喜欢这种款式/颜色/尺寸/图案吗？23、The extra large size of this color is out of stock. 这种颜色的特大号已经卖完了。Please try us again tomorrow. 请明天再来看看。24、They are altogether 175 Yuan. 共计175元。You may pay in cash or with credit card. 您可以付现金也可以用信用卡。25、You have a good taste. 您眼力真好。欢迎/问候：1、Good morning/after

36、noon/evening , sir/madam. 早上/下午/晚上好，先生/夫人。2、Glad to meet you. 很高兴见到您。4、Welcome to our hotel/ restaurant/ shop. 欢迎到我们宾馆/餐厅/商店来。5、Wish you a pleasant stay in our hotel. 愿您在我们宾馆过得愉快。6、I hope you will enjoy your stay with us. 希望您在我们宾馆过得愉快。（客人刚入店时） I hope you are enjoying your stay with us. 希望您在我们宾馆过得愉快。

37、（客人在饭店期间） I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。（客人离店时）7、Have a good time! 祝您过得愉快！电话：1、*Hotel, Front Office . Can I help you? 这里是*酒店前厅部。请问您找谁？2、Sorry, Ive dialed the wrong number. 对不起，我拨错号了。3、May I speak to your general manager? 能和你们总经理说话吗？ Speaking. 我就是。4、Sorry , he is not in at t

38、he moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？5、Pardon. 对不起，请再说一遍，好吗？I beg your pardon. 对不起，请再说一遍，好吗？祝贺：1、Congratulations! 祝贺您！2、Happy birthday! 生日快乐！3、Happy new year! 新年快乐！4、Merry Christmas! 圣诞快乐！5、Wish you every success! 祝您成功！6、Good luck with you! 祝您好运！答谢/答应：1、Its very kind of

39、you. 谢谢，您真客气。2、You are welcome. 不用谢。3、Not at all. 不用谢。 Dont mention it. 4、Its my pleasure. 非常高兴为您服务。 With/My pleasure. 5、I am at your service. 乐意为您效劳。6、Sorry, Its my fault. 很抱歉，那是我的过错。7、Sorry to have kept you waiting for so long. 对不起，让您久等了。8、Sorry to interrupt you. 抱歉打扰您了。9、Im sorry about this. 对此表示

40、抱歉。10、I apologize to you for it. 我为此向您道歉。I make apology to you solemnly. 我向您郑重道歉。11、Thats all right. 没关系。12、Lets forget/skip it. 算了吧。征询意见：1、Can/May I help you?我能帮您什么吗？What can I do for you? Yes, please. Thank you for your kindness. 好的。感谢您的好意。2、Is there anything I can do for you ?有什么能为您效劳的吗？3、Just a

41、moment , please.请稍等一下。4、May I use your phone? 我能借用您的电话吗？ Certainly, . 当然可以。 Of course, if you like. 当然可以，请自便。指路：1、Go upstairs/downstairs. 上楼/下楼。2、Its on the second/third floor. 在二/三楼。3、Excuse me. Where is the restroom/elevator? 对不起。请问盥洗室/电梯在哪儿？ This way, please. 请这边走。 Turn left/right. 往左转/右转。4、Its i

42、n the lobby, near the main entrance. 在大厅靠近大门。5、Its in the basement, at the end of the corridor. 在地下室的走廊尽头。提醒：1、Mind/Watch your step.请走好。2、Watch out. 当心。3、Please dont leave anything behind. 请别遗忘您的东西。4、Take it easy. 放心好了。5、Please dont smoke here. 请不要在这边抽烟。告别：1、Good evening/night. 晚上好/晚安。2、See you tomo

43、rrow. 明天见。3、Goodbye. Thank you for your coming. 再见，谢谢您的光临。4、Goodbye. Hope to see you again. 再见，希望再见到您。5、Have a nice trip! 一路平安！6、Wish you a pleasant journey! Good luck! 祝您旅途愉快！祝您好运！前厅：1、Have you a reservation? 您预定过了吗？2、May I know your name and room number? 您能告诉我您的名字与房间号吗？3、Here is your room key. 给您房

44、间钥匙。4、Please pay at the cashiers desk over there. 请去那边帐台付款。5、Are these your baggage? 这些是您的行李吗？ May I take them for you? 我来帮您拿好吗？客房：1、Housekeeping. May I come in? 客房服务员，我可以进来吗？2、Leave your laundry in the bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。3、I hope Im not disturbing you. 我希望没有打扰您。4、One m

45、oment, Madam. Ill bring them to you right away . 等一会儿，夫人。我马上送来。5、Ill send a doctor/electrician for you. 我给您请大夫/电工。餐饮：1、Sit down, please. Here is the menu, Sir. 请坐，给您菜单，先生。 May I take your order, sir? 您要点菜吗？2、What would you like to have, coffee or tea? 您要喝咖啡还是茶？3、Would you like to have any wine with

46、you dinner? 您用餐时要喝点酒吗？4、Service hours are:（餐厅）供应时间是： 7:00a.m. to 9:00a.m. for breakfast. 早餐7点到9点。 11:30a.m. to1: 30p.m. for lunch. 午餐11点半到1点半。 6:30p.m. to 8:30p.m. for dinner. 晚餐6点半到8点半。5、Here is the bill. Please sign it. 这是您的帐单，请签字。Daily Service (Knocking at the door.) (敲门)May I come in? 我可以进来吗?Com

47、e in, please. 请进。 Just a moment/minute, please. 请稍等一下。I'm sorry to disturb you. May I clean the room, sir? 对不起打扰你了，我来打扫一下房间好吗?All right. Come in, please. 好的，请进来。Please clean it when I am out. 我马上要出去，请等一会儿打扫。May I change the water of the thermos now? 我现在可以换水吗?Yes, please. 请换吧。Some of my friends will come and see me this afternoon. Will you please give me some more hot bottles and tea cups? 下午我有几位朋友来访，请给加些热水瓶和茶杯。 Well, we'll send tea i