酒店前台接待英文培训

1、C/IDialogueAA：Goodmorning,sir.WelcometoDragonlakePrincessHotel.CanIhelpyou?早上好，先生，欢迎来到九龙湖公主酒店，请问有什么可以为您效劳？B：Goodmorning!Ihaveareservationforasingleroomwithabalcony.早上好，我订了一间有阳台的单人房。A：MayIhaveyourname,sir,please?请问先生用什么名字预订？B：Bradley,JohnBradley.Bradley,JohnBradley.A：Justamoment,sir.Letmechecktherese

2、rvationforyou.Yes,wehaveareservationforasingleroomwithabalcony,MayIhaveyoupassport?请稍等先生，让我为您查找。您好先生，已找到您的预订是一间有阳台的单人房，请问可以借您的护照吗？B：Yes.Hereyouare.当然。A：Thankyou.MrBradley.Pleasesignhereandwritedownyouraddress.谢谢，MRBradley，请在这填一下您的住址及签上您的签名。B：Yes.好的。A：MrBradlry,howlongwouldyoulikestayhere?MrBradlry,请

3、问您打算住多久？B：Justonenight.只是一个晚上。A：Thankyou.Howwouldyouliketopaythedeposit?Incashorcreditcard?谢谢！请问押金是给现金或是刷卡呢?B：Creditcard.信用卡。A：MayIhaveyourcreditcard.AndIwilltakeRMB1500forthedeposit.It'sthatok?可以借用您的卡吗？您好先生，请问可以从您的卡上刷RMB1500元作为住房押金吗？B：Yes.A：Thankyouyourcreditcard.Sir.Pleasesignforthedeposit.谢谢先

4、生的信用卡，请在卡纸上签名确认。B：Yes.好的。A：rdMrBradley,Yourroomnumberis6302.Itisonthe3rdfloorat6BLOCK.ThedailyrateisRMB563includingonebreakfast.ThebreakfastisinMinecafeon6thBLOCK.Andthebreakfasttimeis07：00amto10：00am,youjusttakethewelcomecardtohavebreakfast.ThisisyourroomkeyandI'llcallbell-boytakeyoutoyourroom.

5、MrBradley，您的房间在6号楼的3楼6302房，每天的房租是RMB563元包含一位早餐，早餐的地点是在6号楼的美茵阁西餐厅，时间是早上七点到十点。明天你只需凭欢迎卡便可以用餐。只是您的房卡，现在行李生会带您到房间。B：Thankyou.谢谢。A：Ihopeyouenjoyyourstaywithus./Enjoyyourstaying.希望您住店愉快！C/OA：Goodmorning,sir.CanIhelpyou?/WhatcanIdoforyou?早上好，先生，请问有什么可以为您效劳？B：Iwouldliketocheckout.我想退房。A：MayIhaveyourroomNO.s

6、ir?先生请问房号是？B：RM6301.6301A：Pleasewaitformoment,Iwillcallhousekeepingtocheckyourroom.Bytheway,anythingusedforthemin-bar?服务员正在为您查房，请稍等！请问先生有用过房间的酒水吗？B：Onecokeandonenuts.一个可乐和腰果。A：Thankyousir.Thisisyourbill,totalisRMB1000.Pleasecheckitandsignyoursignature.Howwouldyouliketosettleyourpayment?谢谢！您好先生这是您的账单

7、，共消费RMB1000，请检查无误后签名确认。请问怎样付费呢？B：Bycreditcard.信用卡。A：MayIhaveyourcreditcardsie?请问可以借您的信用卡吗？B：Sure.Hereyouare.当然。A：Thankyousir.Pleasesignyoursignatureoncardfrom.Doyouneedinoiceforthebill?谢谢！请在卡纸上签名。请问先生需要发票吗？B：No,thanks.不用，谢谢！A：Thankyouforyourcreditcardsir.Thisisyourbillandcardreceipt.谢谢您的信用卡，这是您的账单及卡

8、纸。B：Thankyou.Bye!谢谢，再见！A：Goodbyesir.Andhopetoseeyouagain.先生慢走，欢迎再次光临！叫醒服务G：Goodevening！ThisisMrBaldwininroom6303.晚上好！我是RM6303的MrBaldwin.R：Goodevening,MrBaldwin,WhatcanIdoforyou晚上好，MrBaldwin,有什么可以为您效劳？G：I'mgoingtotianheearlytomorrowmorning.SoIwouldliketorequestanearlymorningcall.明天早上我要去天河，所以我需要叫醒

9、服务。R：Yes,MrBaldwin,atwhattimewouldyoulikeustocallyoutomorrowmorning?好的，请问您需要几点叫醒？G：Well,I'mnotreallysure.ButIhavetobeattheconferenceroomoftheGardenHotelinTianheby10o'clock.Youwouldn'tknowhowlongittakestodrivetoTianhefromthehotel,wouldyou?我还不太确定，明天我10点在天河的花园酒店有会议，请问您知道从您的酒店到天河需要多久吗？R:Iwou

10、ldgiveitonehour.大概一个小时。G:ThatmeansthatI'llhavetobeontheroadby9o'clockatthelatest.那意思是我九点就要在路上。R:That'sright.是的。G:Well,inthatcase,lwouldlikeyoutocallmeat6:45?那好，如果这样，请帮我下06：45的叫醒时间。R:OK.Sowewillwakeyouupat6:45tomorrowmorning,Anythingelseincandoforyou?好的，明天06：45的叫醒服务，请问还有什么可以帮您的吗？G:No,than

11、ks.没有了，谢谢。R:Goodnight,MrBaldwinhaveagoodsleep.晚安MRBALDWIN.G:Goodnight.Sentencepart21、WelcometoDragonlakePrincessHotel.欢迎来到九龙湖公主酒店。2、Ibegyoupardon?/pardonme?请重复3、IamsorryIcan'tcatchyou,couldyoupleasespeakslowly?抱歉，我不明白你的意思，请问可以说慢点吗？4、Wishyouhaveanicedaywithus.希望你能有愉快的一天5、Thankyouforyourcalling.感谢

12、您的来电。6、Iamsorrytohavekeptyouwaiting.抱歉让您就等了。7、HowcanIgettothe9thblock?请问9号楼怎么走？*Pleasegothisroadstraightandyoucanfindthe9thblockonyourrighthand.沿着这条路一直走，就会发现9号楼在您大的右手边8、WouldyoupleasetellmewhichroomdoesMr.Smithstayin?请问可以告诉MRSMITH的房号吗？9、CouldyoupleaseleaveyourmobileNO.tous?请问可以留下您的手机号码吗？10、MayIhavey

13、ournameplease?请问可以告诉我您的名字吗？11、Turnleftfirst,andthengoahead.左转然后直走。12、HowcanImakearoomtoroomcall?请问怎样在房间拨打其他房间号？*pleasedial3firstandtheroomnumber.请在房号前加313、WhatistheopeningtimeWesternRestaurant?西餐厅的营业时间？*Theservicetimeofwesternrestaurantisfrom06:00amto02:00am.从早上六点到凌晨两点14、PleaseholdonandIwilltransfer

14、orcallbacklater?请稍后，我为您转接中。15、Wouldyouliketoleaveamessageorcallbacklater?请问您要留言或稍后再来电？16、Whereisthewesternrestaurant?西餐厅在哪里？*Thewesternrestaurantisonthe1stflooron6thblock.西餐厅在六号楼一楼17、Ineedawakeupcallat06:00amtomorrowmorning.去需要明天早上六点的叫醒服务。18、HowfarfromtheGZcitytoourhotel?请问从酒店到广州有多远？*Isisabout70kilo

15、metersfromGZcitytoourhotel.大约70公里转房*Canyouchangetheroomforme?It'snoisy.能给我换个房间吗?这儿太吵了。*Mywifewaswokenupseveraltimesbythenoisythebaggageelevatormade.我妻子被运送行李的电梯发出的嘈杂声弄醒了几次。*Shesaiditwastoomuchforher.她说这使她难以忍受。*I'mawfullysorry,sir.非常抱歉，先生。*Idoapologize.我向您道歉。*Thelightinthisroomistoodim.这房间里的灯光

16、太暗了。*pleasegetmeabrighterone.请给我换个亮的。*Theroomistoocoldforme.IfeelrathercoldwhenIsleep.这房间太冷了，我睡觉时感到很冷。DialogueAA：Goodmorning,sir.WhatcanIdoforyou?B：I'minRoom6305.Canyouchangetheroomforme?It'stoonoisy.Mywifewaswokenupseveraltimesbythenoisethebaggageelevatormade.Shesaiditwastoomuchforher.A：I&#

17、39;mawfullysorry,sir.Idoapologize.Room6306isneartheelevator.It'spossiblethatthenoiseisheardearlyinthemorningwhenallisquiet.B：Anyhow,I'dliketochangeourroom.A：Noproblem,sir.Wewillchangetheroomforyourightaway.Pleasewaitingintheroom,andthebellboywillhelpyou.B：Allright.DialogueBA：Goodevening,ma&#

18、39;am.WhatcanIdoforyou？B：Yes.Thelightinthisroomistoodim.Pleasegetmeabrighterone.A：Certainly,sir.I'llbecallhousekeepinggotoyourroomrightaway.B：OK.An,yes,theroomistoocoldforme.IfeelrathercoldwhenIsleep.Wouldyoulikeanextrablanket?A：Ok,housekeepingwillsendablanketforyoulater.IsthereanythingelseIcandoforyou,sir?B：No,thanks.A：Goodnight,ma'am.WordsandExpressionelevatorn.电梯extraa.额外的，外加的blanket