外语系ppt课件

1、外语系外语系纺织商务英语纺织商务英语Textile Business English Module NineProblemsTask 2 Finding a solution1. To master the basic expression of solving problems.2. To negotiate with clients and find out the exact problem.3. To give appropriate ways to solve the problem.Learning ObjectivesLead-inGroup discussionvWhen pr

2、oblems occur, what should be done immediately?vIf you are a client and find problems in your product, how would you like to be dealt with?vIf you get an unsatisfactory solution to your problem, what will you do?Useful expressions and patternsv1. To settle the case like this, one can not rule out oth

3、er possibilities.v2. Well make a thorough investigation to find out where the responsibility actually lies.v3. Do you have any reliable evidence?v4. The claim is not well supported by facts.v5. We can assure that such a thing will not happen again in future deliveries.Useful expressions and patterns

4、v6. Well send you quality products to replace the imperfect ones.v7. We cannot give you money back because it has been used.v8. Your claim, in my opinion, should be referred to insurance company as the liability rests with them.v9. We really appreciate your correct attitude in this case. And I since

5、rely hope that everything will be smooth in our future business. Listening Dialogue 1 Notes to the dialogue 1.Junior Executive Holiday Package 初级经理人员假日优惠效力2.advertised rate 广告上的价钱3.promotional mailings 促销邮件4.misleading 误导的5.fine print 小号字体6.under the circumstance 在这种情况下 Dialogue 2 Notes to the dialo

6、gue1.American Textile Import & Export Company 美国纺织品进出口公司美国纺织品进出口公司2.make it up 补偿补偿3.Any criticism on our goods is sincerely invited. 我们真诚地欢迎对我们我们真诚地欢迎对我们货物的任何批判。货物的任何批判。4.underweight 短重短重5.goods of inferior quality 劣质产品劣质产品Listening Dialogue 3 Notes to the dialogue 1.accept your claim接受他们索赔接受他们

7、索赔2.singular case 个别情况个别情况3.smooth 一翻风顺一翻风顺Listening Listening Listen to dialogue 3 and answer the following questions:1. What happened to the goods?2. How did they solve the problem of underweight?3. Why were the inferior goods sent to A company? Reading and Analyzing Complaining and solution Readi

8、ng and Analyzing Brainstorming Question As a sales person, what problems will you meet while fulfilling a contract?Avalon Textiles28 Devonport RoadStokePlymouth PL3 4DW: +(0)1752 433 9900Fax:+(0)1752 433 9990: infoavalon.co.ukMr. OlsenSales Department Pacific Textiles212 Twin Dolphin DriveRedwood Ci

9、ty, CA 94065USA5 Jan 2019Dear Mr Olsen I am writing with reference to order No. AS 671 which we received last week. When we checked the coats we noticed some damage to the case and when we found that many of them contain flaws of some kinds or other. It seems that these products are not packed prope

10、rly or checked before dispatch. Please let us know what you intend to do in this matter. I look forward to hearing from you soon. Yours sincerely Brian Rogers Production ManagerLetter from Pacific Textiles to Avalon TextilesDear Mr. Rogers Thank you for your letter of Jan 5, 2019 regarding order num

11、ber AS 671. In your letter you state that the case was damaged and that the coats have some flaws when you opened. You suggested that the goods was not properly packed or tested before dispatch. I can assure you that those coats were packed the same way that all our goods are packed and that in four

12、 years we have not had any complaints. All products are checked before dispatch. The matter has been complicated as we received a fax on Jan 2 from your company stating that coats had arrived in good condition. As you are a valued customer of ours, we will do our best to solve the problem. My sugges

13、tion is for an expert , which has the service contract in England for our products, to come to your company and inspect. Once we have their report we can then decide what further action to take. I hope this is satisfactory for you and I look forward to hearing from you soon. Yours truly Bob Olsen No

14、tes to the Passage1. case 包装箱包装箱2. flaw 缺陷缺陷flawless 完美的，完美的， 无缺陷的无缺陷的3. dispatch 发货发货4. in good condition 情况良好情况良好5. service contract 效力合同效力合同6. I look forward to hearing from you. 切切盼回信。盼回信。Group Discussion Read the two letters and answer the questions. (1) Have you found effeftive ways to solve y

15、our problems?(2) What problems will you meet when you try to find solutions? Assignment Field work: Work in groups of up to six. Choose an important textile company in China and do a research on conducting a one-to-one meeting in that company. Prepare for a three-minutes presentation to share the information to the whole class. (The presentation should be facilitated by ppt)Reference For mo