供应商管理奔驰供应商评审中英文文件

1、第1页共88页潜在供应商评估指南第2页共88页评估范围A-Management管理B-TechnologyandDevelopment技术与开发C-Quality质量D-Production生产E-Engineering(ProductandProcess)工程(产品和过程)F-Logistics/Supply物流与供应G-Sub-supplierManagement分供商管理H-CostManagement成本管理第3页共88页打分指南ScoringGuideTeamevaluationmustberecordedintoExcelfile.InputcommentsonCOMMENTSpa

2、ge.团队评价必须用Excel文件记录，在注释页上输入注释。PointsColorDefinitionEffectonDCprocesses在DC流程颜色表示的定义：0redSupplierdemonstratesneitheradocumentedprocess/procedurenoranappliedpractice.0分红色供应商示范既无文件化流程/程序，又无应用的实例Processwillcertainlycauseproductfailureand/orunsatisfactorycommunicationwiththecustomer过程肯定会发生产品缺陷和招致顾客抱怨。1 re

3、dDocumentedprocess/procedureexistsbutisincompleteornotfullyimplemented.1分红色有文件化流程/程序，但不完善或没有完全的贯彻。Processwillprobablycauseproductfailureand/orunsatisfactorycommunicationwiththecustomer过程大概会发生产品缺陷和招致顾客抱怨。2 greenProcess/procedureiscompletelydocumentedandacceptablyimplemented.2分绿色流程/程序是完整的并备有证明文件，贯彻情况可

4、以接受。Processwillprobablynotcauseanyproductfailureand/orunsatisfactorycommunicationwiththecustomer过程大概不会发生产品缺陷和招致顾客抱怨。3 greenAcompletelydocumentedprocess/procedureisfullyimplementedandmeetsminimumrequirements.3分绿色具有完整的备有证明文件流程/程序，并得到完全地贯彻。and/orAccordingtotheevaluationteam'sexpertisetheprocesswill

5、notcauseanyproductfailureunsatisfactorycommunicationwiththecustomer依照评估团队专家的意见，过程不会发生产品缺陷和顾客抱怨。N/AgreenN/A项绿色Theevaluationteamagreesthatthisquestionshouldnotbescored.EnterNAintotheScoreboxandexplainreasonsonCOMMENTSpage.评估团队同意不记分的这些问题，记分箱内输进NA,并在注释页解释原因。Questionisnotapplicableforthisparticularcommod

6、ity/process对于特殊的商品/过程，问题不适用。NoteTheteammustreachaconsensusoneachquestionscore.注意：每一项问题的打分，团队必须达成一致意见。第4页共88页A-Management/管理Comments:注解：TheManagement(e.g.BoardofManagement,PlantManagement,SectionManagement)developsthequalitypolicyforthecompany,definesitandcommitsallareasandlevelstoit.Thisallowsspecif

7、icqualitygoalsandalsoaqualitysystem(Qsystem)tobeagreedupon.Qualitymustberegardedasanoverallmanagementtask.Themanagementmustconcernitselfwiththefollowingsubjects:提交并详细说明所有范围、级别的公司经营(例如：管理部门、工厂管理、项目管理)发展的质量方针。允许已经同意的特殊目标和质量体系。质量必须当作一项全面的经营任务。经营必须涉及它自身具有的如下题目：BusinessPlan*商业计划Comparisonofinternal&e

8、xternalperformancedata国内外性能资料对照Businessresults商业成果Employeesatisfaction员工满意Customersatisfaction客户满意“Management"describestheorganizationalentityinthecompanythatisresponsibleforprofitandloss.管理层描述在公司内负责利润和消耗的组织实体。Remark:*=Businessplanmeans:localplantperformancetargets注，商业计划意味着：当地的工厂执行目标ChecklistOv

9、erview:评审清单总览1 Havegoalsbeendefinedandaretheyconsistentlybeingfollowed?是否制定目标，并且始终遵循？1aDoesthesupplierhaveprocesstoupdatetheirbusinessPlan?供应商是否有更新商业计划的流程？1bAreobjectivesdevelopedfromthebusinessplan?所有目标是否都源于商业计划？2 Isthereaprocessformanagementreview?是否有管理评审流程？2aAreobjectivesdefinedandcontrolledonall

10、levels?是否界定和控制所有等级的目标？2bDoesthesupplierperformregularlyscheduledqualityauditsinternally?供应商是否实施定期的内部质量评审？2cDopreventiveandreactivemeasuresderivefromthisevaluation?第5页共88页是否有针对评审（结果）的纠正和预防措施？3 Isthereaprocessforevaluatingthecapabilityoftheestablishedresources（employees,equipment,methods,material）?是否有

11、流程来评估已经建立的资源能力（如人员、设备、方法和材料）？3aDoestheorganizationidentifyandallocateappropriateresourcesforincreaseofcustomersatisfaction?为提高顾客满意度，组织是否识别和分配适当的资源？4 Isthereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有合适的方法来管理员工满意度的流程？4aDoesthesupplierhaveaprocessforqualityawareness?供应商是否有关于（

12、提高）质量意识的流程？4bDoesthesupplierpromoteanymotivationalactivity（e.g.smallgroupactivity）toassureandimprovethequality?供应商是否推行员工激励活动（例：小组活动）以保证和改善质量？5 Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商业经营范围和履行顾客需求的培训计划？5aDoesthesupplierhavedocument

13、edtraininganddevelopmentprogramsforitspersonnel?供应商是否有针对员工的书面化的培训和开发计划？5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?个人培训，培训计划是否合适于岗位说明？5cWhatkindsofinformationdotheemployeesgetaboutcustomerrequirementsandaboutachievementofobjectives?在顾客需求和目标绩效方面，员工得到了哪些信息？A1Havegoalsbeendefin

14、edandaretheyconsistentlybeingfollowed?是否制定目标，并且始终遵循？Comments:注解：“Goals“arespecificationsforproducts,processes,operationsandservicesdefinedforalllevels.Theseobjectivesarederivedfromcustomerrequirements,thecompetitivesituation,thelegalenvironmentandinternalrequirementsaswellasadherencetothezerodefects

15、trategy目标是.对于产品、过程、操作和所有级别服务界定的规范。这些目标源于顾客的要求、竞争的位置、法定的环境、国内需求以及坚持零缺陷战略。Examples:ppm-data,ppm数据nonconformancedata,第6页共88页不合格品数据qualitycosts,质量成本A1aDoesthesupplierhaveaprocesstoupdatetheirbusinessplan?供应商是否有更新商业计划的流程？Comments:注解：A“businessplan“isadocumentwithcompany-specific,strategicprojectsandgoals

16、tobefulfilledorachievedinadefinedperiod.商业计划是一种文件，含有公司特定在某一时期要实现或达到的战略性计划和目标。A“businessplan"isacontrolleddocument商业计划是一个受控文件。Examples:例如：writtenoperatingsystemprocess,书面的运行系统流程procedureorpractice程序或惯例A1bAreobjectivesdevelopedfromthebusinessplan?所有目标是否都源于商业计划？Comments:注解：Objectivesshouldbefixedi

17、nawaytoachievefulfillmentofBusinessplan.确定目标以完成商业计划Examples:例如：a) Corporate-wideobjectives公司范围的目标Improvingmarketshare改进市场份额Continuousqualityimprovement质量持续改进b) Product-relatedobjectives同产品有关的目标Scrap-failurerates废品/故障率第7页共88页deliveryquality(ppm)交付质量(ppm)Processcapabilityimprovement(Cpk,Ppk)改进过程能力(Cpk

18、,Ppk)Reliabilityimprovement改进可靠性Environmentaltolerance.环境的忍受力c) Customer-relatedobjectives与顾客有关的目标Shorteningoforderprocessingtime(inquiries,orders)(differenceindays)缩短定单处理时间(询价、定购)(以天区分)Improvementofcustomersatisfaction(reductionofthenumberofcustomercomplaintschange%)改进顾客满意度(减少顾客抱怨的数量变化率)Reductionin

19、thereactiontimeintheeventofcomplaints(differenceindays)在抱怨事件方面减少反应时间(以天区分)Improvingdeliveryreliability(on-timeperformance).改善交付可靠性(准时履行)d) Generalobjectives总体目标Costreduction减少成本Advancedqualityplanning先期质量策划Increasingemployeesatisfaction不断增加的员工满意度Monitoringtheeffectivenessofcorrectiveactions监测纠正措施的效果

20、QualitysystemupgradefromISO9001toISO/TS16949质量体系从ISO9001升级到ISO/TS16949FurtherdevelopmenttowardsTQM,EQAetc.更进一步地向TQM,EQA等发展e) Productionrelated与生产有关的ppm-data,PPM第8页共88页nonconformancedata,不合格品数据qualitycosts,质量成本absenteeism,缺勤率A2Isthereaprocessformanagementreview?是否有管理评审流程？Comments:注解：Companymanagement

21、mustperiodically(atleastonceeachyear)ensurethattheestablishedqualitysystem(withallelements)iseffectiveandmeetstheneedsoftheorganization.Theaimofthisassessmentistocontinuouslyoptimizeandadapttochangedconditions(market,technologyetc.).公司管理层必须定期的进行管理评审(每年至少一次)，确保已制定的质量体系(所有元素)是有效的，并满足组织要求。预定的目标要不断优化以适应

22、市场、技术条件的变化。A2aAreobjectivesdefinedandcontrolledonalllevels?是否界定和控制所有等级的目标？Comments:注解：Objectivesmustbedevelopedandfolloweduponalllevelsfromtopmanagementtotheshopfloor.目标必须从最高管理层到车间现场各个级别上展开，并且得到遵循。Examples:举例：Goals/objectives:目标/目的a) Corporate-wideobjectives公司总体目标Improvingmarketshare改善市场份额Continuous

23、qualityimprovement质量持续改进b) Product-relatedobjectives与产品相关的目标Scrap-failurerates第9页共88页废品/故障率Supplierdeliveryquality(ppm)供应商交货质量ppmProcesscapabilityimprovement(Cpk,Ppk)过程能力改进(Cpk,Ppk)Reliabilityimprovement改进可靠性Environmentaltolerance.环境忍受力c) Customer-relatedobjectives与顾客相关的目标Shorteningoforderprocessing

24、time(inquiries,orders)(differenceindaysorhours)缩短订单处理时间(询价、定购)(以天或小时区分)Improvementofcustomersatisfaction(reductionofthenumberofcustomercomplaintschange%)改善顾客满意度(减少顾客抱怨数量的变化率)Reductioninthereactiontimeintheeventofcomplaints(differenceindaysorhours)减少顾客抱怨事件的反应时间(以天或小时区分)。Improvingdeliveryreliability(o

25、n-timeperformance).改进交付可靠性(准时履行)d) Generalobjectives总体目标Costreduction降低成本Advancedqualityplanning先期质量策划Increasingemployeesatisfaction增进员工满意度Monitoringtheeffectivenessofcorrectiveactions监测纠正措施的有效性QualitysystemupgradefromISO9001toISO/TS16949质量体系从ISO9001升级到ISO/TS16949FurtherdevelopmenttowardsTQM,EQA,MBA

26、etc.进一步朝TQM,EQA,MBA等发展Managementreview:管理评审：Thereviewcanbedonebygatheringandevaluatingthefollowinginformation第10页共88页通过收集和评估下列的信息来完成评审Qualitystatusreport质量状态报告Regularlyscheduledqualitymeetings定期的质量会议Qualityindiceswithrespecttoobjectives与目标相关的质量指标Internalqualityauditreportswithderivedmeasures来源于测量的内部

27、质量审核报告Statusofthecontinuousimprovementprocess持续改进过程的状况Resultsofproductandprocessanalysiswithcorrectiveactions产品或过程采用分析和纠正措施的成效Reportsoncustomersatisfaction顾客满意度的报告A2bDoesthesupplierperformsregularlyscheduledqualityauditsinternally?供应商是否实施定期的内部质量审核？Comments:注解：Doesthemanagementprovideappropriateresou

28、rcesforinternalaudits（system,process,andproduct）?管理层是否为内部审核（体系、过程、产品）提供了适当的资源？Howareresultsofinternalauditsincludedintothemanagementreview?内审的结果如何被纳入管理评审Examples:例如：Supplieraudits,供应商审核internalaudits（system,layeredprocess,product）内审（体系、分层的过程、产品）A2cDopreventiveandreactivemeasuresderivefromthisevaluat

29、ion?是否有针对评审（结果）的预防和纠正措施？Comments:注解：Theresponsibilityandauthorityfororganizationofcorrectiveactionsmustbedefined.必须确定纠正措施组织的职责和职权第11页共88页Responsibilitiesmustbedefinedforthecoordination,reportingandmonitoringofcorrectiveactions.对于协调、报告和纠正措施的监控必须要确定职责Monitoringcoversboththecarryingoutofremedialmeasure

30、sandtheinspectionoftheireffectiveness.监测包括补救措施的输出和成效的检验Examples:例如：rootcauseanalysisandidentification根本原因分析和证明Determinationofmeasuresandresponsibilities确定措施和责任人informingtheaffectedandresponsibledepartments提供情报的、受到影响的和有责任的部门Determinationofmonitoringmechanisms.确定监测机制A3Isthereaprocessforevaluatingtheca

31、pabilityoftheestablishedresources(employees,equipment,methods,material)?是否有流程来评估已经建立的(如人员、设备、方法和材料)资源能力Comments:注解：sothatnecessaryprocessesworkeffectively.Themanagementhasthetaskofprovidingthefinancialandstaffresourcesforfulfillingtherequirements.管理层有责任提供履行该流程中所需的资金和人力资源，以便于必要的流程能够有效地进行。Examples:例如：

32、Qualifiedstaffwithtask-relatedcapabilitiesformanagement,process-orientation,implementationandinspectionactivities(includingprojectmanagement)具备管理、过程开发、执行和检查(包括项目的管理)相关工作能力的资深员工。technicalequipmentforproductdevelopmentandmanufacture作为产品开发和制造的技术装备Computersupport,e.g.fordataanalysis,graphicdisplays,proc

33、esscontrol,statistics,qualityplans作为数据分析、绘图显示、过程控制、统计、质量策划的计算机支持A3aDoestheorganizationidentifiesandallocatesappropriateresourcesforincreaseofcustomersatisfaction?为了提高顾客满意度，组织是否确定和分配了适当的资源？第12页共88页Comments:注解:Isthereaprocessorprocedureforidentificationandallocationofresources?是否有确定和分配资源的一个流程或程序？Doest

34、hesupplierhaveadequatebuildings,facilitiesandequipmentforproducingpartsthatwouldsatisfythequalityrequirementsofthecarmanufacturer(s)?对于是否能生产出满足车辆制造商质量要求的零件，取决于该供应商是否具备充足的厂房，设备和装备？Arethededicatedresourcesqualifiedfortheirtasks?投入的资源是否能够完成任务？Examples:例如：Howandwhenareresourcesplanned?什么时间，如何计划资源？Howare

35、theplansreleased?如何发放计划？Howdoyoumakesurethattheestablishedresourcesfulfillthecustomerrequirements?如何确保已制定的资源能够满足客户的要求？?PlanedEquipments,machines,tools,humans,methods,material,suppliedparts,suppliers.计划好的设备，机器，工具，人员，方法，材料，供应零件和供应商Qualifiedstaffwithtask-relatedcapabilitiesformanagement,process-orienta

36、tion,implementationandinspectionactivities(includingprojectmanagement)具备管理、过程开发、执行和检查(包括项目的管理)相关工作能力的资深员工。technicalequipmentforproductdevelopmentandmanufacture作为产品开发和制造的技术装备Computersupport,e.g.fordataanalysis,graphicdisplays,processcontrol,statistics,qualityplans.作为数据分析、绘图显示、过程控制、统计、质量策划的计算机支持A4Isth

37、ereaprocessforthemanagementofemployeesatisfactionwithsuitablemethods?是否有管理员工满意度的流程及合适的方法？Comments:注解：Isemployeesatisfactionamanagementprinciple?Isemployeesatisfactionmaintained?员工的满意度是否作为一项管理原则？是否保持员工满意？Examples:举例：Workingconditions,worklocation,environment,equipment工作条件，工作场所，环境及设备第13页共88页Healthands

38、afetymeasures健康和安全保障措施Communicationonanindividualandcompanywidelevel员工个人和公司范围各级别进行j沟通Employeeperformanceevaluation,agreedgoals,careerplanning员工的业绩评估，共同目标，职业计划Involvementinqualitymatters参与质量活动Systemforrecognizingandrewardingperformance认可和奖励成绩的体系Jobsecurity工作安全Furtherindicatorscanbe:可更进一步指示：Absenteeis

39、m缺勤率Personnelturnover人员流动Useofcompanyfacilities公司设施的使用A4aDoesthesupplierhaveaprocesstoimprovequalityawareness?供应商是否有关于（提高）质量意识的流程？Comments:注解：Awrittenproceduredefiningthequalityawareness.明确质量意识的书面程序Domeasuresforimprovementofqualityawarenessandmoraleexist?是否有提高质量意识和士气的措施？Whichmeasurablesindicateemplo

40、yeesatisfaction?那种测试能够说明员工的满意度？Examples:例如：Improvementsuggestions改进建议Qualitycircles质量循环第14页共88页Zerodefectprograms零缺陷计划Postercampaigns,competitions活动海报，竞赛Training,informationmeetings培训，信息会议Awards奖励Workshops.车间A4bDoesthesupplierpromoteanymotivationalactivity(e.g.smallgroupactivity)toassureandimproveth

41、equality?供应商是否推行员工激励活动(例：小组活动)以保证和改善产品质量？Comments:注解：Thequalityandperformancecapabilitiesofacompanyarenotonlydependentonthetechnicalandorganizationalcapabilitiesandthebusinessresources,butfarmoresoonthequalificationandmotivationofemployeestoperformwell.一个公司的质量和业绩的能力不但要依靠技术，组织能力和商业资源，还需要依靠大量有资格、有抱负的员

42、工来完成任务。Examples:举例：Documentedteamactivities,文件化的团队活动Meetingminutes,会议记录ImplementationPlans,执行计划QualityCircles质量循环A5Doesatrainingprogramexistwhichsupportsachievingthescopeofbusinessandfulfillmentofcustomerrequirements?是否有支持完成商业经营范围和履行顾客需求的培训计划？第15页共88页Comments:注解：aTrainingprogram"meansthedetermi

43、nationoftheentiretrainingneedsandappropriateactionsinallareasofthecompany.“培训计划”是指在公司所有范围内确定完整地的培训需求和安排适当的培训活动A5aDoesthesupplierhavedocumentedtraininganddevelopmentprogramsforitspersonnel?供应商是否有针对员工的书面的培训和开发计划？Comments:注解：Allemployeesatalllevelswhocarryoutwork,whichaffectsquality,mustbeincluded.Requ

44、irementprofilesmustbedefinedonafunction-relatedbasis.各个级别的全体员工，凡是有可能影响到质量的，都必须包含在需要培训的名单之内。必须要在与实际职能相关的基础之上，制定该需求大纲。Thetrainingandfurthertrainingactivitiesmustbesummarizedonanindividualbasis.必须在个人的基础上对培训和进一步的培训进行概括和总结。Thesummaryshouldclearlyshowimplementedandstill-opentrainingmeasures,andthelevelofa

45、chievementmustbeindicated.总结应该明确展示已完成和仍未完成的培训数量，必须说明达到的水平。Thetrainingprogramencompassesallinternalandexternaltrainingactivitiesanditseffectivenessshouldbeexaminedperiodically.这些培训项目涵盖了内部、外部所有的培训活动，并且需要定期检查培训的实效Examples:举例：Grades,certificatesorconfirmationofparticipationmaybeusedasmeansofdemonstratin

46、gparticipation可采用评级，证书或参与者确认等作为论证方法。Trainingprocedure,Trainingplans培训程序，培训计划Trainingschedulesfornewhires新雇员的培训进度表Trainingscheduleforchangeofprocessesandtechnology过程和技术变更的培训进度表Trainingmetrics,trainingrecords培训奖励、培训纪录A5bIndividualTraining:doesthetrainingprogramfittothejobspecifications?个人培第16页共88页训；培训

47、计划是否合适于岗位说明?Comments:注解：Howaretrainingsplanned?培训是如何策划的？Doexecutivemanagementandtopmanagementtakepartinthetrainingprogram?行政管理层和最高管理层参加培训吗？Onwhichbasisdoyoudetectneedsfortrainingandqualificationmeasures?以什么为基础探测培训和资格测量的需求？Howdoyoudetermineneedsforqualificationandtraining?怎样确定资格和培训方面的需求？Examples:举例：m

48、aterialsinspectorcertificate材料检查员证书weldercertificate焊接证书certificatefornon-destructivematerialstesting(X-raytesting)非破坏性原材料试验证书(X-光测试)A5cWhatkindofinformationdotheemployeesgetaboutcustomerrequirementsandaboutachievementofobjectives?在顾客需求和目标绩效方面员工得到了哪些信息？Comments:注解：Theemployeeshavetoknowwhichcustomer

49、theyareworkingfor,andanyspecificcustomerrequirements,aswellaswhichobjectivestheyhavetofollow?在员工除应该理解的那些目标之外，还应该知道，他们正在为那些客户加工产品，以及客户的特殊需求等细节。Remark:Attheshopflooritmustbeincludedinworkinstructionandorcontrolplan.注：在车间现场，这些内容必须要包括在工作指导书和/或控制计划中。Examples:例如：Thecurrentstatusofachievementmaybeshown,for

50、example,byqualityindices.例如用质量指标展示目前达到的状态。Presentationofqualityrelatedcosts展示与质量有关的成本Presentationofrework(amount/costs)展示返工品(数量/成本)Presentationofauditresults展示审核结果第17页共88页Comparisonofdevelopmentobjectivesanddevelopmentstatus发展目标与发展状况对照Presentationofcustomersatisfaction展示顾客满意度B-TechnologyandDevelopme

51、nt技术与开发Comments:注解：Thetechnologyanddevelopmentsectionfocusesupontheprocessandproductcreationcycle.技术和开发部分的重点是过程和产品的创造周期。ChecklistOverview:B1Arethenecessarymethodsandtoolsforriskassessment,errorpreventionandconfirmationoflifetime/endurance-runcharacteristicsappliedtonewproductsandprocesstechnologies?

52、对于新产品和过程工艺，是否有必要的方法和工艺被应用于风险评估，错误预防和寿命/耐久性参数确认？B1aDoesthesupplieruseadvancedqualityplanning(e.g.,designandprocessFMEAs,timingcharts)?供应商是否运用先期质量策划(如设计FMEA、过程FMEA、时间表)？B1bIsthereaprocessforidentifyingspecialcharacteristics?是否有特殊特性识别流程？B1cDoesthesupplieruseadocumentedcontrolplaninthemanufacturingprocess?在制造过程中供应商是否运用文件化的控制计划？B1dDoesthesupplierhavelaboratoryfacilitiesforthetypesofcommoditiesforwhichtheyarebeingconsidered?供应商是否有实验设备为正有意向开发的产品进行实验？B2Arenewproductideasandnewprocesstechnologiesevaluatedandimpl