上海五星瑞吉红塔酒店培训教材—taoohsmrma003standardform

1、1 / 3精品文档，值得拥有SHERATON SHENYANG LIDO HOTEL沈阳丽都喜来登饭店TRAINING ACTIVITY OUTLINE培训活动纲要Task:任务：Stan dard Forms标准表格Code序号:OH-SM-RM-A003Objectives:At the end of this sessi on, each trainee will be able to en sure bus in essarrangements are properlydocumented and specialarra ngeme nt are目的：submitted for app

2、roval in an efficie nt manner.课程结束后，每个学员将确保能够对所有商务活动安排进行文字处理特殊情况要提交上级批准。Sta ndard:Follow up S& P标准：参照标准和程序Resources: LCD, Standards form example, Flipchart, Whiteboard培训器材：LCD，标准表格样本，翻转展示板，白板Method培训方式Training Steps培训步骤Time时间2 / 3精品文档，值得拥有Questi on提问In troducti on And explanati on F/C 介绍和解释Lectu

3、re use LCD运用 LCD 讲解Buzz group分组讨论Practice 练习Summary总结Does any one know which kind of form will be used in salesdepartme nt?谁知道在销售部将用到那些表格？F/C (1)? FIT Booki ngs散客预订单? Group Book ings团队预订单? Loss Business report丢失生意报告?Request for function space多功能厅使用单? VIP Reservation Request贵兵申请表?Complime ntary/ Upgr

4、ade Request免费房及升级申请表? Special Room amenities/set-up Request特殊房 间用品及摆放申请表? Con tract/Special Rate Authorizati on?合同及特殊价格协议书? Sales Call Report销售报告?En tertai nment Request Form宴请申请单? Expense Account Form费用报销单? Art Work Job Request美工工作单Show steps on prepared LCD, explain reason for each step,ask train

5、ees to comme nt and questi on on each step. 将所有程序的主要内容逐条讲解，在讲解过程中要 不时请学员发表建议并提问。Note:Different types of forms will be used to serve differentpurposes and fun cti ons.提示： 不同类型的表格将用于不同的目的和功能。This course should be divided two parts:本课程分为两部分：? What is basicallysta ndard forms of salesdepartme nt?(Review

6、 Flip chart 1 )什么是销售部的基本的表格？? How do we use these sta ndard forms?如何使用标准表格？How do we use these sta ndard forms?如何使用这些标准表格？All answers will writing in whiteboard and correct. 将所有的答案写在白板上然后选择正确的。Show all the example of the sta ndard forms and ask tra in eesto fill out.展示所有的表格样本然后让学员填写。Review all the key poi nts回顾所有的要点Ask question and have participant explain the standard and itsimportanee. Summarize critique points applicable to entire15 mi nutes15 mi nutes10 mi nutes5 mi nutes5 mi nutes3 / 3精品文档，值得拥有提问并请参与者解释标准及其重要性。总结评估过程中对课程有用的要点。Not