银行基本业务英语口语

1、WORD格式银行根本业务英语口语Unit1Daily reception日常接待Useful Words and Phrases常用词汇与短语head office 总行branch 分行sub-branch 支行savings office 储蓄所banking service manager 大堂经理Practical Sentences and Patterns实用句型Hello.您好。Good morning. What can I do for you"早上好，我可以为您做些什么吗"Pardon"能再说一遍吗？Would you mind repeati

2、ng your question, please"请重复一遍您的问题好吗？No problem. I lldo it for you right away.没问题，我马上为您办理。Please go to counter No.1. It sover there.请到一号柜台办理，在那边。Please wait a minute.请稍等。Would you mind showing me your passport"请把您的护照给我。Could you please fill in this form and sign your name here"请填写这份表格

3、并签上您的名字。Please use Arabic numbers.请用阿拉伯数字填写。Please fill in your address and phone number here.请您在此处填写地址和。Please enter your code number.请输入您的密码。We are open for business from 8:30 a.m. to 4:30 p.m. with no break at noon.我们的营业时间是上午8 点半至下午4 点半，中午不休息。We are open for business all week including Saturday a

4、nd Sunday.我门星期六、星期日照常营业。Thank you so much.谢谢。专业资料整理WORD格式With pleasure.不客气。Hope to see you again.欢迎您再次光临。Dialogue对话OneClerk: Good morning, madam.Customer: Good morning.Clerk: May I help you"Customer: Yes, I want to change some money.Clerk: This way, please.Customer: Thank you.Clerk: You're

5、welcome.TwoClerk: Good afternoon, Mr. Anderson.Customer: Good afternoon, Miss Li.Clerk: How nice to see you again!Customer: Nice to see you, too.Clerk: It's been a long time, hasn't it" How are you"Customer: Fine, thank you. And you"Clerk: Very well too, is there anything I ca

6、n do for you"Customer: Yes. Could you guide me to where I can change money"Clerk: Sure, Mr. Anderson, please come along with me.Customer: Thank you.Clerk: My pleasure.Unit2Opening an account开立账户Useful Words and Phrases常用词汇与短语current deposit, current account 活期存款fixed deposit, fixed account

7、定期存款fixed deposit by installments零存整取Practical Sentences and Patterns实用句型What kind of account did you have in your mind"你想开哪种*"Do you like to open a current account"你想开一个活期存款*吗"A deposit or current account"定期还是活期 "Please tell me how you would like to deposit your money.

8、请告诉我你想存何种户头"专业资料整理WORD格式Our minimum deposit for a current account is 1 yuan.我们活期存款的最低存款额是人民币1 元。Here is your passbook. Please bring it back when you deposit or withdraw money any time you like. Keep it well and inform us whenever you lose it.这是你的存折，存取款时请带来。保管好存折，遗失请告诉我们。Can I open a current acc

9、ount here"我能否在这儿开个活期存款*？I should like to open a current account.我想开一个活期存款*。I think I'd like a deposit account.我想要开个定期存款*。Is there any minimum for the first deposit"第一次储蓄有最低限额吗？Please tell me the procedure for opening a savings account.请告诉我开个储蓄*需要什么手续。Dialogues对话OneClerk: May I help you

10、, sir"Customer: Yes, please. I'd like to open a bank account with you. Can you give me some information"Clerk: Yes, I'd be very happy to help you. Usually we offer current accounts and fixed accounts for individuals.Customer: Oh, it's almost the same in America.Clerk: What kind

11、 of account did you have in mindCustomer: Well, I'd prefer to open a current account.TwoCustomer: Could you tell me something about current accounts"Clerk: I'd love to. You may open an account in your name. Then you can make deposits or withdrawals at anytime with presenting your passbo

12、ok.Customer: Is there any minimum balance"Clerk: Yes, one yuan is the minimum balance.Customer: I see. There is one more thing I'd like to know, that is, do I earn interest on the account"Clerk: Yes, of course, we pay the interest rate permitted for banks. Every quarter we credit the e

13、arned interest into your account automatically.Customer: I see. Thank you. By the way, when does the bank close"Clerk: It closes at 4:30 p.m.Customer: Thank you very much for the information.Clerk: You are welcome.Unit3Handling deposits and withdrawals办理存取款专业资料整理WORD格式Useful Words and Phrases常用

14、词汇与短语专业资料整理WORD格式certificate of deposit存单deposit book, passbook 存折account number 账号slip 存取款凭条to deposit 存款deposit receipt 存款收据to draw money取款drawing-out slip取款单to close an account, to clear an account 结清teller, cashier 出纳员interest rate 利率simple interest 单利compound interest 复利legal interest 法定利息Pract

15、ical Sentences and Patterns实用句型How much do you want to deposit with us"你想在我们这存多少？How much money do you plan to keep in your account on a regular basis"你方案在你的账户上定期存放多少钱？I think you may deposit your money with the bank, or leave it here for temporary safe-keeping.我认为你可把钱存入银行，或留在银行暂保管起来。I wan

16、t to deposit 300 yuan in my account.我想在我的户头上存300 元。I'd like to pay 200 yuan into my deposit account.我想在在我的定期存款账户上存200 元。Interest is paid at the rate of 0.72% per annum at present.目前年利率是0.72%。It varies from time to time.利率每个时期都不同。It allows you to earn a little interest on your money.这可使你从存款中获得一点利

17、息。The interest is added to your account every year.每年的利息都加到你的存款中。What's the interest rate for the current account"活期存款的利率是多少？Do you pay interest on this account"这种存款付给利息吗？Please tell me what the annual interest rate is.请告诉我年利率是多少。Please tell me how you wish to draw your money.请告诉我你希望怎样

18、支款。Your balance at the bank is 300 yuan.你在本行的结余是300 元。专业资料整理WORD格式Your deposit is exhausted.你的存款支净了。I want to withdraw 200 yuan from my current account.我要从我的活期存款中支取200 元。Could you tell me my balance"能否把存款结余金额告诉我？I want to close my account with you.我想完毕在你们这儿的*。Dialogue对话OneCustomer: Hello! I dli

19、ke to deposit some foreign currency.Clerk: which currency do you have"Customer: US dollars.Clerk: How much do you want to deposit"Customer: 1000 US dollars.Clerk: Time deposit or demand deposit"Customer: Time one.Clerk: How long are you going to deposit your money"Customer: One y

20、ear.Clerk: That s okay. Ill do that for you now.TwoCustomer: Excuse me, but can I draw on my account for payment of things I buy in China"Clerk: Certainly, sir. How much do you draw"Customer: RMB 8,000 please. Would you please tell me my balance"Clerk: Yes, sir. Your balance is RMB 34

21、,000.Customer: I am sorry, but may I ask one more question"Clerk: Of course, please do. What is it"Customer: What is the interest rate for the current account"Clerk: The detailed information is on the board. Please go and see it.Customer: Many thanks.Clerk: My pleasure.专业资料整理WORD格式Uni

22、t4Money exchange货币兑换专业资料整理WORD格式Useful Words and Phrases常用词汇与短语currency, money 货币convertible money可兑换纸币an exchange form 兑换单foreign exchange 外汇foreign exchange quotations外汇行情foreign exchange restriction外汇限额专业资料整理WORD格式SAFE (The State Administration of Foreign Exchange)国家外汇管理局专业资料整理WORD格式to check the

23、rate 查牌价exchange rate 外汇率buying rate 买进价格selling rate 卖出价格bank note 钞票note of large denominationnote of small denominationsmall change 零钱大票小票专业资料整理WORD格式Practical Sentences and Patterns实用句型What kind of currency do you want to change"请问您想要换哪种货币？Please tell me how much you want to change.请告诉我你要换多

24、少。How much of the remittance do you want to convert into Chinese yuan"你要把多少汇款换成人民币？If you'll wait a moment, I'll find out the rates of exchange.请等一会儿，我查一下兑换率。The buying rate of U.S. dollar notes is 699 yuan per hundred dollars.美元现钞买入价是100 美元付 699 元人民币。In what denominations"要什么面值的？P

25、lease tell me what note you want.请告诉我要什么钞票。Will seven tens be all right"7 X 10 元的可以吗？Would you kindly sign the exchange form, and write down your name as well as address"请在兑换单上签字，写出你的*和地址，好吗？Could you change these dollars for me"能给我兑换这些美元吗？I'd like to convert the full amount of th

26、e remittance into Renminbi.我想把全部汇款换成人民币。What's the exchange rate today"今天的兑换率是多少？Please tell me what you would give me for my U.S. dollars.请告诉我这些美元可以兑换多少钱。I'd like some coins for this note.我想把这X纸币换成硬币。Could you give me some small notes"给我一些小票好吗？Dialogue对话OneCustomer: Excuse me. Do

27、you exchange foreign currency here"专业资料整理WORD格式Clerk: Yes, we do.Customer: I want to convert 1000 US dollars into Chinese yuan.Clerk: This is an exchange memo. Please fill in the amount you intend to change along with your name, nationality, passport number and address. Customer: What s the exc

28、hange rate for the dollars"Clerk: Today s rate for cash purchase is RMB 699 yuan for US $ 100 banknote. Do you have your passport with you"Customer: Yes. Here you are. How much RMB will I get"Clerk: Let me see. US $ 1000 makes RMB 6990 yuan. You ll receive the money in a moment.Custom

29、er: No hurry.Clerk: Here is the cash and the exchange memo. Please check it.TwoClerk: What can I do for you"Customer: Yes. I dlike to get some US dollars. What s todays rate of US dollars against Chinese yuan"Clerk: It s RMB 701 yuan per hundred US dollars. How much would you like to chang

30、e"Customer: 200 US dollars total.Clerk: Please fill out the exchange form.Customer: All right.Clerk: Would you mind showing me your passport"Customer: Here it is.Clerk: Please wait a moment. I lldo it for you as soon as possible.Unit5Using an ATM如何使用自动柜员机Useful Words and Phrases常用词汇与短语ATM

31、(automatic teller machine)自动柜员机insert the bankcard 插入银行卡slot 卡槽PIN (personal identification number)个人密码amending password 修改密码transferring money转账making inquiry查询arrow 箭头screen 荧光屏、屏幕the available services 能够提供的效劳CASH WITHDRAWL提取现金ENTER输入、确定Dialogue对话OneCustomer: Excuse me, would you tell me how to u

32、se this ATM"Clerk: With pleasure. First, you should check whether the ATM is at work.专业资料整理WORD格式Customer: Next step"Clerk: And then you should insert your card as shown on the screen.Customer: Do you mean to put the card into the slot of the machine"Clerk: Youre right. Then a screen

33、message will ask you to enter your personal identification number (PIN) on the keyboard. After that, press the “ENTER button. Be sure to remember your PIN correctly and press the right buttons.Customer: I do remember.Clerk: After you enter your PIN, you will be asked which service you need, e.g. ame

34、nding password, withdrawing money, transferring money, making inquiry. Press the button corresponding to the service required. And you may follow the arrows at the edge of the screen.Customer: I see. Thank you very much.Clerk: Finally, don tforget to take out your card.TwoClerk: What can I do for yo

35、u"Customer: Excuse me, how can I get the money from the ATM"Clerk: At first, insert your bankcard and enter your PIN. Then you press the“ENTERbutton.Customer: Then I will get the money from the ATM"Clerk: You see, the screen shows the available services. One of them is “CASH WITHDRAWL.Customer: I see. I can press the “CASH WITHDRAWL button if I want to get cash from my account.Clerk: That s right. After you press the “CASH WITHDRAWL button, the screen wil