酒店客房英语

1、客房部日常用语（英汉对照）客房部1、 Im very sorry, madam.对不起，夫人。2、 Thank you for coming.谢谢您的光临。3、 Ill bring them to you right away.我马上为您送来。4、 Yes, thank you.是的，谢谢。5、 Im very sorry about that, madam.非常抱歉，夫人。6、 Ill bring you some hot water right away.我马上把开水送来。7、 There are some laundry bags in the drawer, sir.先生，洗衣袋在抽屉

2、里。8、 Please fill in the forms and place them into the laundry bags.请您填写好洗衣单再放进洗衣袋里。9、 Oh! I see, thank you.啊！我明白了，谢谢。10、 Ill have a room attendant bring it to you.我马上让服务员拿给您。11、 Ill send up a room attendant with it. 我马上派服务员拿给您。12、 May I know your name please?可以告诉我您的名字吗？13、 May I know your room numbe

3、r please?可以告诉我您的房号吗？14、 We can bring(lend) you an adapter if you like.如果您需要，我们可以借给您一个万能插座。15、 Could you sign, please?请您签名，可以吗？16、 I will have someone take care of it.我会派人留意。17、 I will call someone to have a look at it.我通知同事来看一下。18、 Thank you for informing us.谢谢您让我们知道/谢谢您通知我们。19、 We will send someone

4、 to pick up the laundry right away.我们马上派人来收取洗衣。20、 Weve sent some laundry down this morning.今天早上我们已经把洗衣送走了。21、 We will send someone to check the TV right away./We have your TV Checked.我们马上派人来检查您的电视机。22、 We will send someone to check the radio right away.我们马上派人来检查您的收音机。23、 We will send someone to rep

5、air the air-conditioner right away.我们马上派人来修理您的空调。24、 We will send someone to exchange the flowers right away.我们马上派人来更换鲜花。25、 If you need to contact the Housekeeping Dept, dial 888 please.如果需要找客房部，请按888。26、 If you want the duty manager, dial 3171 please.如果需要找值班经理，请按3171。27、 May I come in?我可以进来吗？28、 H

6、ow are you?您好吗？29、 Good morning.早上好。30、 Good afternoon.下午好。31、 Good evening.晚上好。32、 May I help you?需要帮忙吗？33、 Is there anything I can do for you?有什么可以帮忙的？34、 Nice to see you.很高兴见到您。35、 Welcome to our Hotel.欢迎光临我们酒店。36、 Its been nice talking to you./Nice talking to you.很荣幸能跟您交谈。37、 Good luck.祝您幸运。38、

7、How are you today?您好吗？39、 Sorry to have kept you waiting.对不起，让您久等。40、 May I make up your room?我可以打扫房间吗？41、 Im sorry to disturb you.对不起，打扰您。42、 I hope you will enjoy your stay.希望您过得愉快。43、 You are welcome.不用客气。44、 Ill call the Technical Department right away to fix it.我马上通知工程部来维修。45、 May I turn down(m

8、ake ones bed) your bed?我可以为您开床吗？46、 Would you like to leave a message?您需要留言吗？47、 Its good of you to come.欢迎您的光临。48、 Have a good time.祝您愉快。49、 You are looking very well.您看上去气色很好。50、 Where do you come from?请问您来自哪里？51、 I hope youll enjoy your trip.希望您的旅途愉快。52、 Have a nice trip.一路顺风。53、 Have a nice day.

9、祝您过得愉快。54、 I am most grateful to you.非常感谢您。55、 You are so kind.您真好。56、 Thank you for your kind words.谢谢您的一番好话。57、 Sorry to have taken up so much of your time.对不起，费了您这么多时间。58、 Please accept my sincerest apologies.请接受我最诚恳的道歉。59、 Sorry. It was a slip of the tongue.对不起，我说错了/我失言了。60、 Sorry for my being l

10、ate.对不起，我来迟了。61、 Have a nice weekend.祝您有一个愉快的周末。62、 Happy landing.祝您平安。63、 Welcome to our Hotel again.欢迎再次光临。64、 Better(Good) luck next time.希望您下次好运。65、 Do you like your room?/Are you satisfied with your room?请问您满意您的房间吗？66、 I hope youll have a pleasant journey.希望您有一个愉快的旅程。67、 Let me help you with yo

11、ur luggage for you.让我来帮您拿行李。68、 I beg your pardon, sir.请重复一遍，先生。69、 Im afraid you are on the wrong floor.恐怕您上错楼层了。70、 How are you feeling?请问感觉如何？71、 Im afraid you have dialed the wrong number.对不起，您打错了。72、 May I have a look at your welcome booklet, please?我可以看一看您的住房卡吗？73、 Hang on please, Ill transfer

12、 your call to the operator.请别挂断，我帮您接到总机。74、 Ill try. What would you like?我试试看，您需要什么？75、 Hope to see you again, good-bye.再见，希望下次再见到您。76、 May I check your room?我可以检查您的房间吗？77、 Certainly, well take care of it for you.当然，我们会为您照料好。78、 The newspaper is on your table.报纸在您的桌面上。79、 Could you please fill out t

13、he laundry list?请您填写洗衣单，好吗？80、 May I check the mini bar?我可以检查您的小酒吧吗？81、 We have one newspaper left.我们只剩下一份报纸。82、 Let me get you a pillow from the overhead compartment.让我从上面的柜子里拿一个枕头给您。83、 I think is very cold today.今天的天气很冷。84、 Are you here on business or leisure?您到这里是公干还是度假？85、 He stepped out for a

14、minutes. May I ask him to call you back?他刚外出，需要我告诉他复您电话吗？86、 May I ask the operator to explain this to you?我让总机向您解释这件事，好吗？87、 Im sure everything will be fine the next time you come.我保证在您下次来的时候，一切都会令您满意。88、 The tap water in the washroom is not suitable for drinking.房间的自来水是不能饮用的。89、 May I take up a fe

15、w moments of your time?我可以占用您一些时间吗？90、 May I help you, sir/madam/miss?我可以帮您忙吗，先生/夫人/小姐？91、 Ill be with you in a moment, sir/madam/miss.请稍等，我马上来，先生/夫人/小姐。92、 Certainly, sir/madam/miss.当然可以，先生/夫人/小姐。93、 Sorry, sir/madam/miss We have run out of XXX. How about XXX?对不起，您要的东西我们已经没有了。或者用XXX代替，好吗？94、 Please

16、 wait a moment, sir/madam/miss, Ill try to find it out.先生/夫人/小姐，请稍等，让我去看看有没有。95、 Yes, we do (have), please wait a moment.是的（有的），请稍等。96、 Im very glad to be of service(to service you).我很高兴为您服务。97、 You are welcome.不用客气/乐意效劳。98、 It doesnt matter.没关系/没什么。99、 Certainly, sir/madam/miss, let me help you.当然可

17、以，先生/夫人/小姐，让我来帮您吧。100、 Im sorry, we cant do that. Its against the hotel policy.很抱歉，我们不能这样做。这是违反我们酒店规定的。101、 Im sorry, we are not permitted to do this.很抱歉，我们是不允许这样做的。102、 Welcome to our Hotel. Your room is down here(there), sir/madam/miss.先生/夫人/小姐，您好，您（们）回来啦。您的房间在这（那）边。103、 Sorry to have caused you s

18、o much trouble.很抱歉，给您添麻烦了。104、 Sorry, sir/miss, Ill call you back after checking it.对不起，小姐/先生，我查到后马上复电话给您。105、 Miss/sir, wait a moment, please.小姐/先生，请稍等。106、 Im sorry, sir, Ill report it to our manager, he will try to solve this problem for you.对不起，先生，我将报告我的上司，他将帮您解决这个问题。107、 Im sorry. There must ha

19、ve been some mistake, I do apologize.非常抱歉，一定是出了什么差错，确实很对不起。108、 Sorry, Im not sure. If youll wait a minute, Ill be glad to make it clear for you.对不起，我不能肯定。请稍等一会儿，我很乐意为您弄清楚。109、 Excuse me for interrupting.对不起，打搅一下。110、 Please let us know if there is anything we can do.如有任何可以效劳之处，请随时告诉我。111、 Good nigh

20、t, sleep well./Have a good dream.晚安，祝您睡得好。112、 Have a good rest.请好好休息。113、 Thank you for telling us, sir.感谢您告诉我们，先生。114、 Ill speak to the manager about it.我将向主管报告此事。115、 Do you like your stay at our Hotel?您喜欢住我们酒店吗？116、 I hope we have cleared up some of the problems.我希望我们解决了一些问题。117、 I will be more

21、careful next time.下次我会更小心的。118、 Sorry, I am not very alert(careless) today.对不起，今天我不太细心。119、 Im sorry, I havent made up your room yet. Ill do it immediately.对不起，我还没有为您打扫房间呢，现马上打扫。120、 Im sorry, I havent collected your laundry. Ill do it immediately.对不起，我还没有为您收洗衣，我马上为您收洗衣。121、 Would you like me to cal

22、l back later?我等会儿再给您回电话，好吗？122、 Pleasant dreams.祝您睡得好。123、 Thanks a lot. /Thank you very much.非常感谢。124、 Whats wrong with your television in the room?请问您房间的电视机有什么问题？125、 All right, see you tomorrow.好的，明天见。126、 Would you take the lift please?您要乘电梯吗？127、 This way please.这边请。128、 Lets keep in touch.保持联系

23、。129、 No problem.没关系。130、 After you, sir.您先请。131、 Ill look into the matter at once.我马上调查原因。132、 Dont worry, sir.先生，请别担心。133、 Thats all right, sir.别介意，先生。134、 I hope youll have a good day.祝您玩得开心。135、 Im sorry to hear that.很抱歉听到这消息。136、 I hope youll have a speedy recovery.祝您早日康复。137、 Would you mind re

24、peating that?请重复，可以吗？138、 My name is XXX, call me at any time.我叫XXX，请随时找我。139、 Im afraid such information is confidential.对不起，这些资料是保密的。140、 Im sorry sir, I dont(cant) understand.对不起，先生，不是很明白。141、 Just a moment, please. Ill get the supervisor.请稍等，我马上去找主管。142、 Im sorry, I dont know where it is. If you

25、 would like to wait a moment, Ill check it for you.对不起，我不知道在哪儿。请稍等，我马上给您查一下。143、 Im sorry. Im afraid that you will not be receiving your newspaper since it is a holiday today.对不起，由于今天放假，您的报纸未能送到。144、 Im sorry, your newspaper cant be delivered today due to a transportation delay.对不起，由于运输延误，您的报纸未能送到。1

26、45、 Dont mention it.不用客气。146、 Here you are.这是您要的。147、 I see.我明白。148、 Thank you very much.非常感谢。149、 It is part of my job./It is my duty.这是我的职责。150、 Enjoy your stay here.住得愉快。151、 Watch your step, please.请走好。152、 Well note down your request.我们会把您的要求记录下来。153、 Of course, sir.当然，先生。154、 Please take this

27、elevator to the restaurant.请乘这个电梯去餐厅。155、 Ill show you to the cashier. This way please.我带您到收银处，请跟我来。156、 If you wish to have breakfast in your room, dial“7”for Room Service.如果您希望在房间里吃早餐，请拔“7”号联系客房服务。157、 Please call me if you need anything.您有需要的话请叫我。158、 There must have been some mistakes I do apolo

28、gize.一定是出了些错误，我向您道歉。159、 I dont understand, would you please repeat that?我不明白，请您再说一次。160、 Please take the lift down to the lobby.请乘电梯到大堂就是了。161、 Ill go and check it. Please wait a moment.请稍等，让我去查一查。162、 I apologize for disturbing you.打扰您了，请多多包涵。163、 Sorry we cant do that.好抱歉我们不能办到。164、 Sorry, the to

29、ilet is clogged. Ill have someone look into(check) it immediately.对不起，马桶堵塞了，我马上安排人来检查。165、 The coffee shop serves breakfast from 6:30 a.m. till 10:00 a.m.咖啡厅从早上6：30分到10点供应早餐。166、 There is an extra charge of 50%for express service.快速服务需要外付50%的费用。167、 There is a radio built into a panel just at the he

30、ad of your bed.您的床头操纵板上装有收音机。168、 Im afraid I cant transfer calls from the house phone.恐怕我这里无法为您转内线电话。169、 Could I be of assistance(help you)?我可以帮忙吗？170、 Thank you for choosing(staying at)our hotel. I hope youll enjoyed your stay.谢谢光临我们酒店，希望您在我们这里住得愉快。171、 We hope you will come and stay in our hotel

31、 again soon.希望不久您能再次光临我们酒店。172、 Yes sir. Ill connect you again. Just a moment please.是的，先生，请等等，我会帮您把电话接上。173、 Would you please speak a bit louder, sir?请说大声一点，先生。174、 Pardon sir, Im afraid I cant follow.请原谅，先生，我没听明白您说什么。175、 May I know the spelling of your name please?请问您的名字怎样拼写？176、 Would you like t

32、o leave a message? Well inform him when he comes back.您是否留个信？等他回来时我们可以转告他。177、 Dont worry sir. Everything will be all right.别担心，先生，一切都会好起来的。178、 Dont worry, sir. Well look into it(be responsible for it).别担心，先生，我们会负责这事。179、 Im sure this will not happen again. /Please assur that this will not happen a

33、gain.我保证这事不会再次发生。180、 Im sorry sir. Ill inform the manager. He will be contacting you about the incident.对不起，先生，我通知经理就这事与您联络。181、 For outside calls please dial 9 fist and then go on with the telephone number you want.打外线。请先拨9，再拨您想打的电话号码。182、 For IDD calls please dial 9, then the country and area code and follow the numbe