河南电大《商务交际英语(2)》教学考一体化网考形考作业试题及答案

1、最新河南电大商务交际英语(2)教学考一体化网考形考作业试题及答案100%通过2015年秋期河南电大把商务交际英语(2)纳入到“教学考一体化”平台进行网考，针对这个平台，本人汇总了该科所有的题，形成一个完整的题库，内容包含了单选题、判断题，并且以后会不断更新，对考生的复习、作业和考试起着非常重要的作用，会给您节省大量的时间。做考题时，利用本文档中的查找工具，把考题中的关键字输到查找工具的查找内容框内，就可迅速查找到该题答案。本文库还有其他教学考一体化答案，敬请查看。一单选题C. provide a visual representation of wordsD. all of the above

2、1. is used to provide a realistic view of a specific item or place. （4. 00 分）A. A tableB. A drawingC. A mapD. A picture2. Which of the following is NOT the component of effective instructions? （4. 00 分）A. Numbered steps in sequential order.B. A proposal.C. An introduction and a list of need tools or

3、 materials.D. A clear and limiting title.3. A set of instructions explains how to perform a task, a process description explains how something works. （4. 00 分）A. beforeB. whenC. afterD. while4. An effective manual may include. （4. 00 分）A. tabs and dividersB. a detailed table or contentsC. an introdu

4、ctionD. all of the above5. use boxes with names and job titles or departments that connected with lines.（4. 00 分）A. FlowchartsB. Organization chartsC. Pie chartsD. Line graphs6. Graphic aids . （4. 00 分）A. present dense information more clearlyB. can be created using a personal computer7. is used to

5、show lines of authority and relationships among departments and employees with an organization. （4. 00 分）A. An organization chartB. A tableC. A photographD. A flowchart8. Each step in instructions （4. 00 分）A. is listed sequentiallyB. starts with a verbC. is numberedD. all of the above9. Persuasive m

6、essages are organized . （4. 00 分）A. directlyB. indirectlyC. negativelyD. positively10. The parts of a graphic aid are （4. 00 分）A. all of the aboveB. a titleC. a source lineD. a unique number for referencing purposes11. In order to plan a persuasive letter, the writer should .（4. 00 分）A. determine th

7、e supporting informationB. adjust the content to the receiverC. all of the aboveD. identify the objective and the main idea12. shows how the parts of a whole are distributed, and how the parts relate to one another.（4. 00 分）A. A pie chartB. A bar graphC. An organization chartD. A flowchart1. Maintai

8、n appropriate eye contact while listening speaking. （4. 00 分）A. neither- norB. both- andC. whether-orD. either- or2. What are the internal customers? （4. 00 分）A. They are people from within a company who purchase its products or services.B. They are employee" s coworkers and colleagues.C. They

9、are people from outside a company who purchase its products or servicesD. None of the above.3. Your listening skills affect . （4. 00 分）A. the quality of your decisionsB. the quality of your relationshipC. all of the aboveD. the ability to succeed on the job4. Both external and internal customers sho

10、uld be treated the same with . （4. 00 分）A. honestyB. all of the aboveC. courtesyD. respect5. Body language includes （4. 00 分）A. gesturesB. postureC. facial expressionsD. all of the above6. Ethical behaviors when dealing with customers include . （4. 00 分）A. revealing all informationB. being fair, and

11、 maintaining confidentialityC. all of the aboveD. telling the truth7. Nonverbal communication is important （4. 00 分）A. because it is the means used to reinforce your messageB. because it is the means used to substitute for verbal messagesC. because it is the means used to establish your imageD. beca

12、use it is the means used to contradict your message8. All messages, whether written or spoken, contain. （4. 00 分）A. nonverbal symbo1sB. verbal marksC. nonverbal marksD. verbal symbols9. If the customers trust you, they are to keepcoming back. （4. 00 分）A. less likelyB. less possibleC. more likelyD. m

13、ore possible10. We use nonverbal symbols . （4. 00 分）A. to reinforce or contradict our messagesB. all of the aboveC. to regulate our conversationD. to substitute for verbal messages11- companies providing services has increased dramatically during the last decade.（4. 00 分）A. A number ofB. An amount o

14、fC. The amount ofD. The number of12. We can improve our listening comprehension by . （4. 00 分）A. all of the aboveB. evaluating the message by comparisonC. focusing on the main ideaD. providing feedback1. When opening a meeting, state its even if it is written on the agenda. （4. 00 分）A. main ideaB. o

15、bjectiveC. supporting informationD. summary2. Which of the following is NOT the introduction of a formal presentation? （4.00 分）A. An attention-getter.B. A preview.C. The purpose of the presentation.De A summary.3. From the applicant' s perspective, the purpose of a job interview is to see （4. 00

16、 分）A. if he is skillfulB. if he wants to work for the companyC. if he is competentD. if he is a good fit for the position4. The organization of a formal presentation includes. （4. 00 分）A. all of the aboveB. the introductionC. the closingD. the body5. Resumes can be organized in order or functional o

17、rder. （4. 00 分）A. reverse chronologicalB. reverse alphabeticC. alphabeticD. chronological6. The steps for organizing the meetings are （4. 00 分）A. determining the type of meetingB. choosing participants carefullyC. defining the tasksD. all of the above7. Before interviewing with a potential employer,

18、 a job applicant should the company. （4. 00 分）A. identifyB. understandC. analyzeD. research8. Which of the following is NOT the section of most resumes? （4. 00 分）A. Recommendations.B. Education.C. Job objective.D. Work experience.9. When participants are unprepared, effective organizers will the mee

19、ting. （4. 00 分）A. endB. postponeC. advanceD. start10. are effective tools when ending a meeting effectively. （4. 00 分）A. SummariesB. Main ideasC. Supporting messagesD. ObjectivesIL Prepare for an interview by （4. 00 分）A. thanking the interviewer for the interviewB. investigating the company and the

20、jobC. emphasizing that you are interested in the jobD. Looking forward to hearing from the interviewer12. A job applicant should research the company identification, company activities, and company size an interview with that company. （4. 00 分）A. beforeB. duringC. whenD. after三判断题1. A process descri

21、ption should be technical as your knowledge allows. （3. 00 分）错误正确2. A graphic aid provides a visual representation of the words in your message. （3. 00 分）错误正确3. An organization chart is used to show lines of authority and relationship among departments. （3. 00 分）错误正确4. A table is used to organize cu

22、mbersome detail into an easy-to-follow format- （3. 00 分）错误正确5. A primary appeal is the same as a request for specific action. （3. 00 分）错误正确6. Descriptions should be subjective, specific, and precise, and measurements should be detailed. （3. 00 分）错误正确7. A process description can be written in present

23、 tense or past tense. （3. 00 分）错误正确8. Persuasive messages are organized directly, （3. 00 分）错误正确9. The same manual can be used by both experienced and inexperienced employees. （3. 00 分）错误正确10. If a proposal is solicited, the receiver already recognizes the need. （3. 00 分）错误正确11. Each step in instruct

24、ions is numbered, starts with a verb, and is listed sequentially. （3. 00 分） 错误正确12. A proposal can be solicited or unsolicited. （3. 00 分）错误正确13. A photograph is used to emphasize details in assembling a product. （3. 00 分）错误正确14. A pie chart is used to show how the parts of a whole are distributed.（3

25、. 00 分）错误正确15. A bar graph is used to compare one or more quantities with another. （3. 00 分） 错误正确16. A manual is simply one very long set of instructions. （3. 00 分）错误正确17. To choose the right graphic aid, you must know what you want to understand from the graphic. （3. 00 分）错误 正确18. Each graphic aid

26、should have a title identifying the contents and a source line if the graphic aid is based on another source. （3. 00 分）错误 正确19. The main factor to consider when placing a graphic aid is where the reader would prefer and most benefit from its placement. （3. 00 分）错误 正确20. A map is used to show geograp

27、hic relationship.（3. 00 分）错误 正确1. It' s okay to talk to a coworker at lunch about a customer* s financial situation if you don, t name the customer. （3. 00 分）错误 正确2. To create a good impression, customer service provider should greet customers promptly and cheerfully and provide courteous servic

28、e. （3. 00 分） 错误正确3. Adults spend more time listening than speaking. （3. 00 分）错误 正确4. The last step in listening is understanding. （3. 00分）错误正确5. When measuring attitudes, people give more importance to how words are spoken than to the words themselves. （3. 00 分）错误正确6. A service provider who lies is

29、behaving unethically. （3. 00 分）错误正确7. Internal customers are people within a company who purchase the company * s products or services.（3. 00 分）错误正确8. Organizations as well as individuals are expected to operate according to a set of ethics. （3. 00 分） 错误正确9. Eye contact is an important part of your

30、image. （3. 00 分）错误正确10. External customers are people from outside a company who purchase the company ' s products or services, （3. 00 分）错误正确11. Effective listeners often judge speakers even before they begin. （3. 00 分）错误正确12. Use passive listening and read nonverbal cues to interpret the listen

31、er, s response. （3. 00 分）错误正确13. Speaking at a volume that is appropriate to the situation helps ensure that your listener stay with you. （3. 00 分）错误 正确14. The nonverbal symbol of eye contact often is used to regulate communication. （3. 00 分）错误正确15. If you are enthusiastic about your topic, you incr

32、ease the probability of your audience becoming enthusiastic about it also. （3. 00 分）错误 正确16. Every point of contact with a customer is important. （3. 00 分）错误正确17. A service provider who makes a mistake is behaving unethically. （3. 00 分）错误正确18. Effective listeners ignore a speaker if they already kno

33、w what the speaker will say. （3. 00 分） 错误正确19. The stationary used for a company' s documents is a nonverbal symbol. （3. 00 分）错误正确20. All verbal symbols are accompanied by nonverbal symbols. （3. 00 分）错误正确1. Nonverbal symbols should be used to emphasize or illustrate main points of a presentation

34、. （3. 00 分） 错误正确2. A job applicant should prepare questions to ask about the job and the company before interview.（3. 00 分）错误 正确3. Effective leaders generally have only one objective for a meeting. （3. 00 分）错误正确4. When speaking to a large group, try to allow questions during the presentation rather

35、than at its end. （3. 00 分）错误正确5. If much of your work experience relates to the job you want, you should organize your resume using the function order, （3. 00 分）错误正确6. A job applicant may dress casually for any interview. （3. 00 分）错误正确7. A resume is just a summary of a student' s academic qualifications for employment. （3. 00 分）错误正确8. Planning an oral report is like planning a written report. （3. 00 分）错误正确9. If you still study at col