Performance Appraisal for Store staff（员工使用）

1、Performance Appraisal Form-Store Staff For all store employee useEmployee NameDepartmentDirect SupervisorStore nameCover periodFrom to Join DateJob/Product Knowledge:RatingLMGEEExcellent in job/product knowledge implementation/ pass the test of Store ExpertGProficient in job/product knowledge implem

2、entation/ pass the test of Dept. ExpertMMeet all job/product knowledge requirements, good at applying knowledge into work, attend all required trainingLCan not implement all job/product knowledge, didnt attend 100% required job/technical trainingCustomer Satisfaction:EBe selected as the annual Best

3、Employee, received more than 2 times customers complimentary letter/rewardGBe selected at least one time as monthly Excellent Employee, get customers complimentary letter/rewardsMGood service quality, no complaint receivedLReceived one or more than one time complaint from customer or mystery shopper

4、 due to service qualityKey responsibilities:EFrequently exceed targets(e.g. sales target above 110%, margin above 115%)GOccasionally exceed, but consistently meet targets(e.g. sales target reach 95%-110%, margin 100%-115%)MCompletion of all job objectives on time(e.g. sales target reach 95%, margin

5、reach 100%)LDidnt finished 100% job objectives(e.g. sales target reach less tna95%, margin reach less than100%)Work attitude:EInitiate, passionate in working, set a high standard model to other colleaguesGPositive, willing to work over time, self motivatedMKeep punctual attendance, no oral/written w

6、arning in a yearLReceived one or more than one time oral/written warning in a yearTeam Work:EEstablishes or contributes to cooperative and productive interaction in team working, always help othersGWilling to help others in dealing tasks, good in cooperate with others, always put the team honor firs

7、t MGood team player, listen to others suggestion, aware the importance of the teamLAble to work in a team, never help others and contribute to the team workOverall Performance RatingOverall commentsDevelopment needsEmployee commentsDirect SupervisorDateSecond Level ManagerDateEmployeeDate 绩绩效效评评估估表表

8、- -商商店店员员工工 所有商店员工适用员工姓名部门直接主管商店评估期间从 至入职日期岗岗位位/产产品品知知识识:评评分分等等级级未未达达标标 达达标标 良良好好 优优异异LMGEE出色地将岗位/产品知识运用于工作之中/ 通过商店专家级别的考核G熟练地将岗位/产品知识运用于工作之中/通过部门专家级别的考核M达到所有岗位/产品知识的要求，能够将所有掌握的知识运用于工作之中, 按照要求参加了所有的培训课程L不能将全部相关的岗位/产品知识运用于工作之中, 未参加全部要求的技能培训顾顾客客满满意意度度:E被评为年度最佳员工，得到2次以上顾客的表扬或奖励G至少一次被评为月度优秀员工，得到过顾客的表扬或奖

9、励M服务质量良好，没有被投诉记录L由于服务质量而受到过1次或以上顾客投诉或神秘顾客的投诉主主要要职职责责E经常超额完成年度工作指标（如：商品部员工销售指标完成110%，利润完成115%）G有时超额完成年度工作指标 (如: 商品部员工销售指标完成95%-110%, 利润完成100%-115%)M完成所有年度工作目标（如：商品部员工销售员指标完成95%，利润完成100%）L未完成100%的年度工作目标（如：商品部员工销售员指标完成少于95%，利润完成少于100%）工工作作态态度度:E主动，热情工作，成为其他同事的揩模G积极，乐意加班，具有工作主动性M保持良好的出勤记录，一年中没有任何口头或书面的警告L一年中有一次或以上口头或书面的警告团团队队合合作作:E能够在团队中建立或推进合作和相互交流，总是乐于助人G乐于帮助他