商务英语基础口语对话

1、Simulated Exercise 1Mr. Jeffrey is making a call to Oriental Corporation from Sydney, Australia. He has no idea of the quote basis of Oriental Corporation and doesn't think the quote reasonable. Mr. Lu, the sales manager, answers the phone, making explanations to Mr. Jeffrey.Lu: Hello, this is O

2、riental Corporation, Mr. Lu speaking, may I help you?Jeffrey: Hi, I am Ben Jeffrey, we met at Guangzhou Trade Fair last month.Lu: Oh! Hello, Mr. Jeffrey, how have you been?J: I m fine, thank you. Im cal ling to discuss the quote basis of your company with you?Lu: OK. What do you think of it?J: I hav

3、e no idea of it, could you tell me the specification?Lu: Of course. May I have you specific inquiry?J: Were planning to place an order for 500 bales. So, whats the price?Lu:Id like to give you the lowest price of 1500$per bale FOB Sydney.J: Oh, I dont think it is reasonable, after all, we have coope

4、rated many times.Lu: I know, it is just for this reason that I try my best to give you a lower price.J: I was wondering whether you could give us a discount. You know, discount will encourage us to push the sales of your products.Lu: If the order was for a large quantity, say, 1000 bales, we will gi

5、ve you a 4 percent discount.J: Thats great. I will disc uss it with my boss and then ring you for another talk.Lu: OK, please call me at any time.Simulated Exercise 2Mark, manager of the Sourcing Department of Bestseller Company (a competitive clothing company, is answering a call from Janet Hung, t

6、he supplier, who is trying to recommend their new clothing materials.J: Hello, Id like speak to Mark, pleas e?M: This is Mark speaking, whos that?J: Hello, this is Janet Hung from London, we met at the Guangzhou Trade Fair last month.M: Oh, hello, how have you been?J: Im fine, thank you. Im calling

7、to you for recommending our new clothing materials.M: Well, what the new materials are?J: There are three materials this time: acrylic, modal and flannel. Which particular items are you interested in?M: What about the flannel?J: This material is very soft and warm. It is very comfortable for people

8、to wear. Whats more, it has a big market potential in the coming winter.M: Whats the quotation of this?J: 90$ per bale.M: Oh, I am sorry to say that its rather stiff. Could you give us a discount?J: Sure, if you place an order over 500 bales, I will give you a 5% discount.M: OK. I will discuss it wi

9、th my boss and then ring you for another talk.J:Great, please call me at any time.Simulated Exercise 3The clerk tells the client that no other terms of payment are accepted but Letter of Credit. But the client is reluctant to open a Letter of Credit because his order is not a large one and opening a

10、 Letter of Credit is really complicated to him. They are making negotiations over this problem and finally they work out a solution which satisfies both parties.Client: Well, weve settled the problem on price, quality and quantity. Now what about the terms of payment?Clerk: We only accept payment by

11、 irrevocable letter of credit payable against shipping documents.Client: I see. Could you make an exception and accept D/A or D/P?Clerk: I am afraid not. We insist on a letter of credit.Client: To tell you the truth, a letter of credit will increase the cost of my import. And it also inconvenient fo

12、r us.Clerk: Oh, sorry. I cant be of my help in that respect.Client: Also, there will be bank charges in connection with the credit. It will help me greatly if you could accept D/A or D/P. It makes no difference to you, but it does to me.Clerk: Well, you must know the importance that a letter of cred

13、it means to the exporter.Client: I know, but in view of our long-standing partnership, could you give me some convenience?Clerk: I am so sorry. We havent accepted other terms of payment. If not, you can consider to reduce your order.Client: Oh no, I wont reduce my order. Ill take the full quantity y

14、ou offer, and Ill arrange for the L/C to be opened in your favor.Clerk: Thats be fine. Thanks for your understanding of our payment policy. Simulated Exercise 4Richard talks with Min Fang about the packing after having settled an order of another 180000 pairs of shoes.M: Thanks for your support to p

15、lace such a big order.R:Youre welcome, after all, we have a long-standing partnership. Now could we discuss the package of the shoes?M: Sure. You can choose bulk packing, inner packing, carton packing and fiber board packing.R:So many choices that I am hard to make a decision. Could you give me a su

16、ggestion?M: Generally, we provide the inner packing and carton packing. Id like to show you a sample.R:Yeah, that looks beautiful and economical.M: Do you have special requirements? If so, we can make it based on your instructions.R: What size is the inner packing?M: It depends on the size of shoes.

17、R: OK, do you have anything to reinforce them?M: Yes, of course. Well strengthen them with plastic straps.R: That would be fine. Ill take this package.M: OK. Hope this is a pleasant cooperation.Simulated Exercise 5Mr. Oswald is making a complaint about the poor quality of the computers they purchase

18、d from ABC Company. Mr. Lee, a customer service clerk for ABC Company, is receiving him.Lee: Morning, this is ABC Company, may I help you?Oswald: I have a complain to make.Lee: May I know your name?Oswald: Mr. Oswald.Lee: Whats the matter, Mr. Oswald?Oswald: I have to complain about the poor quality

19、 of the computers we bought from your company.Lee: Well , could you tell me the specification?Oswald: We found the quality of the computers is not in conformity with what we stipulated in the contract. The computer configuration is far bellow the standard and didnt meet the sample.Lee: We apologize

20、for any trouble you have been put to by our error. We will deal with right away and well be responsible for it.Oswald: OK. Were looking forward to a settlement at an early date.Lee: I promise we wont let you down.Oswald: Thank you and goodbye.Simulated Exercise 6Mr. Li is a customer service clerk fo

21、r China National Arts and Crafts Import and Export Corporation. He is answering a phone from Mr. Newman, who is making a complaint about the discrepancy between goods and samples.L: China National Arts and Crafts Import and Export Corporation, may I help you? N: Yes, this is Newman. May I speak to M

22、r. Li?L: Speaking.N: I have a complaint to make.L: Whats the matter, Mr. Newman?N: When we receive the goods, we found the discrepancy between goods and samples.L: How could that be? Our products were strictly inspected by the China Inspection Bureau before delivery. Can you fax the relevance report

23、 for us?N: OK, I will fax it as soon as possible.L: Ill take care of it. If its our fault, well be responsible for it.N: OK, were looking forward to a settlement at an early date. Goodbye.L: Thank you and goodbyeSimulated Exercise 7Lucy, a senior foreign-trade major, is being interviewed by a Projec

24、t Manager of XYZ Trading Company, Mr. Scotts.L: Good morning, sir.S: Good morning, Lucy, nice to meet you. Please take a seat.L: Thank you. This is my resume.S: Would you tell me something about yourself?L: Sure. I was graduated from Jilin University of Zhuhai College last month.majoring in foreign-

25、trade. I had some internship experiences in a few multi-national corporations and have learned a lot from the work. I think I am qualified to this position.S: How do know about our company?L: Your company is outstanding in this field.I know many graduates want to join you. S: Why do you feel you wil

26、l be successful in this work?L: Because I am very interested in this position and I feel my graduate school training combine with my experience is a good fit for it.S: What are your strengths?L: I tend to look at things at various perspectives. I am extremely self-motivated, creative, organized, and

27、 have a strong desire to learn and to perform as much as I can.S: What is your greatest weakness?L: To be honest, I dont have enough knowledge of trading business, but I am able to pick up new knowledge and skills quickly.S: So. If hired, when could you star work?L: I can star at any time.S: Thats a

28、ll for the interview. Thank you for your interest in our company, We will inform you the results within a week.L: Thank you very much. Goodbye.S: Bye.Simulated Exercise 8A group of foreign visitors is touring Xitang near Shanghai. Ms. Shao, the tour interpreter is accompanying the group. Create a dialog based on the situation with the help of the following tips in Chinese.S: Good morning, everyone. Welcome to Xitang, a charming, ancient town near water. Im very glad to be your gui