外贸知识之电话联系

1、我： Good morning, its Terry from China, we provide cloth hangers, as I saw some hangers on your webpage, I think you might need some of our products, could you please tell me whom should I talk to?客户： You should talk to me. Could you please send your product information to me?我： Im glad to do so. Cou

2、ld I have your name and email address please?客户： My name is Lucy, you could send the email to sales.au我： Thanks , Im going to send the email to you. Have a nice day.客户： Thanks for calling, you as well, bye.我： Bye挂掉电话，心里还是有些不爽，奶奶的居然给我个sales的邮箱据我的经验，但凡这种客户回复率都很低的，哪怕只是在电话上说得再好听为了对得住那一毛七一分钟的话费，硬着头皮发了邮件过

3、去，附件带了产品目录Hi Lucy,Its been a great pleasure to talk with you via the phone.Its Terry from China, we are manufacturer of all kinds of clothes hangers.We have attached our product E-catalog in this email, which is for your consideration, please take a short look at it.Since we have been in this busine

4、ss for over 13 years, we provide hangers with competitive prices and reliable quality.If you are interested in any models of our products, please feel free to let us know.We are looking forward to hearing from you.I wish you all the best,Terry (Sales Representative)发完邮件后，没怎么抱希望会收到客户的回复的因为之前这种案例太多了，但

5、凡让我发邮件到sales，或者info邮箱的客户有九成以上是盼不到回复的，但事实证明我错了包括半年以前让我发产品信息到info邮箱的南非客户现在也苏醒过来了，后天过来看厂 （该客户十六号到我们这边，十七号早上在样品间谈价格，工厂都没去，当场下了个40尺柜的订单，速度之快，效率之高让我觉得有点措手不及）半个月过后，等我差不多已经把这个客户给淡忘的时候奇迹般的收到回复了，依然是sales的邮箱地址，让我意外的是邮件后面的落款是Owner/Creator从此对于让我发邮件到sales，info邮箱的客户我再也不敢怠慢Hi Terrythank you so much for calling me a

6、nd also for emailing meI am currently looking for a hanger supplier so it was very good timingi will ask you to quote on my current coat hangersI will also ask you to help me design my own coathangerit will be a coathanger which is a combination of a few different hangerscan you please send me an im

7、age of a hanger which you can hangpants with no slip rail and a skirt hanger combined in the one hanger?looking forward to receiving your pricing for the hangers which i have attachedand your ideas about a hanger which can combine many different featuresregards当时同事的一票货质量出了问题把我一起拖到工厂去跟工人一起翻工(我们是外贸公司)

8、客户早上发的邮件,我下午才看到一般情况下超过两个小时没有回复客户的邮件我都会扯些理由去解释仔细分析了下这封邮件发现客人的最终目的是为了design my own coathanger而并非想买其他现有的款式要报价只是想看下我们提供的价格合不合理而且客户本身又是owner/creator不会像阿里上的很多鬼子是职业买家有事没事到处比比价格之类的这个客户应该没有这么空闲于是在其他款式上的价格我是一分利润都没加工厂拿的多少价格给她报多少只求在为她设计的款式上捞点就行了毕竟是定制的东西，没法到处去比价格利润相对高很多而且常规的款式我给的价格绝对有竞争力客户肯定不会嫌弃贵的事实证明，我的分析是正确的Hi

9、 Lucy,Its so great to hear from you. Im so sorry for could not reply earlier, I got two clients visiting our factory today and tomorrow, I had no time to read and reply your email.Its been a great news for us that you are currently looking for hanger suppliers, we do believe we could be the one that

10、 you are looking for.1) Prices for the hangers that you have attached are as following, please confirmWood: US$ xxx/ Piece (FOB Shenzhen)Pant: US$ xxx/ Piece (FOB Shenzhen)Skirt: US$ xxx/ Piece (FOB Shenzhen)Above prices are based on the total quantity of 1x20 GP.We could not quote for the plastic h

11、anger without knowing its dimensions. Please advise.2) It would be our pleasure to disign coathangers for you. Attached pictures shows two models of our products which we think you might be interested in, please confirm. We would be glad to hear your opinions on the hangers in your mind, if you could tell us the shape and compositions of the produ