QSA品質系統評鑑表 Q3-035-01 R03

1、Title: Quality System Assess of ASUSDocument: Q3-035-01Total page: 12Rev.ModifiedChapterModified descriptionIssued div.OriginatorUpdate Date01New ReleaseMQCEileen_KuoAPR.21,200302AllModified the Cover SheetMQCWelch_WangAPR.23,200503cover sheet2Delet page2&modified the sheet 2CQAElix_WangJan.05.2

2、007This is a controlled document and ASUSTeK Computer Inc. All rights reserved.All dates, products, and plans are preliminary and subject to change and publish.ASUSTek 密件 ASUSTek 密件 品質系統評鑑 第 2 頁華華碩碩電電腦腦公公司司品品質質系系統統評評鑑鑑結結果果ASUS Quality System Survey Result供應商名稱Vendor name:廠址 Address:評鑑日期Date:供應商代表 Me

3、mber from vendor：評鑑成員Survey team member:項項次次No.項項目目Item單單項項最最高高分分Highest score評評鑑鑑結結果果Result評評鑑鑑合合格格率率Qaulified Rate單單元元目目標標Target1品質系統要求 Quality System Requirement 4800.0%80%2設計管制 Design Control 3900.0%80%3文件管制與品質記錄 Document Control and Qaulity Record 4800.0%80%4原物料供應商管理 Vendor Management4800.0%80%

4、5產品識別與追溯 Product Identification and Lot Traceability5100.0%80%6檢檢與測試 Inspection and Test 3600.0%80%7儀器校驗 Equipment Calibration2400.0%80%8資材管理/物管 Material Management3600.0%80%9生產排程管制 Production Schedule 2700.0%80%10採購 Purchasing 6000.0%80%11客戶服務 Field Services5100.0%80% 綜綜合合評評分分 Total46800.0%80%分分數數S

5、core評評分分標標準準 Standard注意：原則上每個小項目最多只問三個題目就做評分.Notice: The rule of audit is that three questions for every item. New vender surveyYearly audit3有文件,確實執行良好Document and implementation are well-doneApproved80-100% Approved80-100%2有文件,絕大部份確實執行,少部份未執行Documentary but implemented record is incompeleteConditio

6、nallyApproved65-80%1有文件,少部份執行,絕大部份未執行; 無文件,有執行Documentary with no implemented record; Implementwithout documentary Rejected 65 % Rejected 80%0無文件,亦無執行No document and implemented record Remark: 未滿3分之條款均需提供問題點改善回覆NA系統或製程中不涉及此內容(不適用)Form No:Q3-035-01 Rev.03 Page :1/12品質系統要求Quality System Requirement 設計

7、管制Design Control 文件管制與品質記錄Document Control and Qaulity Record 原物料供應商管理Vendor Management產品識別與追溯Product Identification and Lot Traceability檢檢與測試Inspection and Test 儀器校驗Equipment Calibration資材管理/物管Material Management生產排程管制Production Schedule 採購Purchasing 客戶服務Field ServicesASUSTek 密件 品質系統 1.品品質質系系統統要要求求

8、Quality System Requirement 單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:48項( 0-3)1.01供應商文件明確定義品質政策與品質目標Quality policy and quality target is explicitly deifined in the vendors document 問題點Question：1.02確保品質政策讓組織內所有階層瞭解並展開為部門目標實施推行Assuring the quality policy is understood by every member o

9、f the orgnization and work together to realize the target. 問題點Question：1.03管理目標必須留下現況進展記錄可供審查(管理審查)Management target must leave progress record for surveying. 問題點Question：1.04客戶滿意度與品質目標之間，具有相關的客觀資訊予以證實Between customer satisfaction and quality target,there is related objective information used for co

10、nfirmation. 問題點Question：1.05從事品質管理、執行、驗證人員，均需明文定義其責任、授權與相互關係Personal responsibility, authorization, inter-relationship must explicitly identified among those members responsible for quality management, policy carrying out andquality testing.問題點Question：1.06文件明確定義管制特性選擇、品質目標設定方式、驗證解決方案執行、客戶需求處理、教育訓練、

11、產品設計導入Documents related to quality must indentify the target, defect solution process, customer requirement, training and product design. 問題點Question：1.07指派管理代表之其中一員，完全授權推展品質系統運作並不受其它職務責任影響，並定期向管理階層報告以供審查Appoint one member to carry out quality system and report to supervisors. 問題點Question：1.08品質手冊應定

12、義各項書面程序以符合品質系統與品質政策需求，並對於文件架構予以概要說明The written process document must included in the quality handbook so as to be conform to the quality system and policy. 問題點Question：1.09先期產品的管制計劃應包括原型樣品、量產前、量產三個階段(QC工程圖)Procduct control plans must be separated to three process: sample run, PVT and mass production

13、(QC flow chart). 問題點Question：1.10訂定管制計劃檢討、更新與確認程序，同時可依照程序提供客戶產品管制狀況。(包括產品變更、製程變更、檢驗方式頻率變更)A procedure must be used to check and update the control plan including ECN, PCN, and inspection frequent change. 問題點Question：1.11制定內部稽核程序以規劃及實施內部稽核，從而驗證各項品質活動與相關結果之有效性Set up internal audit procedure so as to c

14、onfirm the validity of quality activities and related result. 問題點Question：1.12針對所有影響品質活動的人員，制定明確程序以鑑定其訓練需求，並同時提供相關訓練Work out the training requirement of QC members and give them the related trainings. 問題點Question：1.13訓練有效性的定期評估Assess the training effectiveness regularly. 讲师的授课水平問題點Question：1.14明訂儀器設

15、備操作資格程序Set up an exam to confirm instrument operation qualification. 問題點Question：1.15維持一套溝通程序將服務有關的資訊通報給製造、工程及設計部門(確認組織外部不符合訊息能讓組織內部知悉)Make sure the service information must be known by production, PE and RD department. 問題點Question：1.16供應商明確定義統計工具技術使用的時機，並規定需明訂於管制計劃Vendors shoud order the reasonable

16、 time to use statistic method and written into the control plan. 問題點Question：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :2/12ASUSTek 密件 設計管制2.設設計計管管制制Design control單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:39項( 0-3)2.01供應商對每一設計與開發活動擬定計劃，並界定其執行責任Vendors make plans of rese

17、arch activities and find a person responsible for it. 問題點Question：2.02設計活動必須適當運用各項技術(例如：幾何尺寸及公差、品質機能展開、價值工程、實驗計劃、失效模式分析、模擬技術)Reasonable technical method(eg. Geometry dimention and tolerance, experiment plan, FMEA and imitatation) must be used in design plan.FAI&CPK，功能分析及技能分析（大目标分解成效目标）以最小代价达成目标F

18、MEA（设计，实验，生产）問題點Question：2.03設計活動必須定義資訊書面化，可以讓相關部門相互傳遞與定期檢討更新Design plan must have relative documents so as to hand around in relative departments and check regularly. 問題點Question：2.04書面記載與產品有關的各項設計輸入需求，凡是不完備或混淆不清甚至與設計需求相抵觸事項，必須規範程序並主動與提出需求者共同解決.Write down the design requirement. Those items not con

19、form to the requirement must be regulated and dealt together with the recommenders. 問題點Question：2.05設計輸出應該有辦法鑑定產品安全性考量與驗證(包括儲存、搬運)There are methods to check the new products safety. (Storage and transportation)問題點Question：2.06設計活動具備成本、性能、風險權衡評估分析Design plan must have the assess system of cost, funct

20、ion, and risk.問題點Question：2.07有一定流程規範將先前設計專案所獲得之資訊展開至目前或未來類似性質的專案There is a fixed procedure to apply the experience to the future projects. 問題點Question：2.08在適當階段針對設計結果進行審查並留下書面記錄Survey and write down the design result in proper stage. 問題點Question：2.09在適當階段應實施設計驗證，驗證(測試)的方式結果應予以記錄Verify the design in

21、 the proper stage and write down the result. 問題點Question：2.10設計確認的執行應配合客戶專案時程要求，確認的結果應該被記錄下來Design confirmation should match with the customers schedule and the confirm result should be written down. 問題點Question：2.11設計變更和修改必須經過權責人員審查與核准，並同時獲得客戶書面核准或同意其變更內容Any design modification must be approved by

22、the authorities and agreed by the customers.問題點Question：2.12設計文件與資料在分發之前，應該透過文件管制程序核准與發送，避免無效或作廢的文件誤用(工程圖面、工程標準、CAD數據資料、承認書、檢驗指導書、測試程序書、工作指導書、作業程序書、物料規範)Design document should be checked before it is distributed to avoid misusing the invalid documents(engineer drawings,engineer standard, CADdata, ac

23、knowledgement, examine guidance, test process, SOP, and material standard) 問題點Question：2.13如果客戶工程標準/規格變更時，有明確的書面作業程序規範，讓變更內容能被即時(工作天)記錄、審查、分發、執行If any modification accured on engineering standard, there must be explicit standard operation process in written form to record, check, distributeand carry

24、 out the modified section. 問題點Question：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :3/12ASUSTek 密件 文件管制與品質記錄3.文文件件管管制制與與品品質質記記錄錄Document Control and Quality Record單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:48項( 0-3) 供應商已經建立下列文件管制的程序：Vendors have already set up the followin

25、g documents controlling procedure: 3.01(a) 設計文件與技術圖面Document design and technological drawings. 問題點Question：3.02(b) 作業規範SOP問題點Question：3.03(c) 作業標準Operation standard問題點Question：3.04(d) 作業表單(日報,週報,月報)Operation sheets(daily/weekly/monthly) 問題點Question：3.05(e) 客戶相關機密文件Customer related confidential docu

26、ments問題點Question：3.06必須建立文件總表或相關的程序，以鑑定文件現行修訂狀態，該總覽或程序應該易於取得Its necessary to make it easy to get documents headlines to check the documents present status. 問題點Question：3.07文件可以追溯發行單位與收文單位Documents issued Div. and accepted Div. can be trace back.問題點Question：3.08文件與資料在分發之前，應該經過權責人員簽核Documents should b

27、e approved by supervisors before they are issued.問題點Question：3.09無效及作廢的文件應從分發單位或使用地點撤除，同時針對該文件進一步處理或管制(需回收及回收記錄)Invalid documents should be canceled in the issued department or used site. Further handling should be done to those documents.問題點Question：3.10在文件或適當的附件上明白標示版本變更的內容Mark the modified conten

28、ts clearly on the documents and the attachments.問題點Question：3.11品質記錄保存期限必須加以設定與記錄Take down the deadline of preserving the quality documents.問題點Question：3.12品質記錄是否依客戶別不同進行管理與儲存?Does the quality records keep and manage according to different customer?問題點Question：3.13各零組件之承認書、變更通知書及技術性文件的保存期限，都比產品截止日期再

29、加上一年Deadlines of preserving the parts acknowlegement,ECN,ECR and modify notice should be one year longer than the productin deadline.問題點Question：3.14各績效的品質記錄應該在被建立的當年度之後，再保存一年(如:管制圖、檢驗及測試結果)Quality record should be preserved another one year after there are set up.問題點Question：3.15內部品質系統稽核與管理審查記錄應保存三

30、年Internal quality systems auditing and management records should be kept for three years.問題點Question：3.16品質記錄可以依照客戶要求延長保存期限The Preservation deadline of quality records can be prolonged according to the customers requirement.問題點Question：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :4/12ASU

31、STek 密件 原物料供應商管理4:原原物物料料供供應應商商管管理理Vendor Management單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:48項( 0-3)4.01有專屬單位負責供應商管理事務Is there an exclusive section to handle/manage sub-contractor?問題點Question：4.02如果想變更客戶提供的供應商名單，必須有明確的程序通知客戶以獲得相關的確認Before the QVL that provided by customer, is there

32、 a clear rule to communicate and get agreement from customer?問題點Question：4.03供應商的選擇(開發)必須經過明確的評估程序(品質系統及製程能力)Are vendors selected on the basis of their ability to meet subcontract requirements, including quality requirements and manufacturing ability?問題點Question：4.04針對供應商交期、品質或服務異常，有明確規範其矯正與預防措施Is t

33、here an explicit defination on corrected and protected action for delivery, quality and service abnormal?問題點Question：4.05建立及維持合格供應商的品質記錄(檢驗報告)Are up-to-date records kept of acceptable/approved vendors?問題點Question：4.06必須有效界定管理供應商的方法與程度(稽核、品質記錄、派駐)Effectively define the method and degree of vendor man

34、agement (audit, quality record and locate-on-site)問題點Question：4.07必須執行一套監測供應商交貨績效的系統，同時採行必要的矯正行動Is the vendor deliverying result monitored? And corrected action be acted if needed.問題點Question：4.08有明確程序將客戶的要求轉達到供應商內部Is there a clear procedure to communicate the customers request to supplier?問題點Questi

35、on：4.09對於供應商所提供的產品有品質確認程序 (承認流程)Is there a documented procedure to ensure the product quality問題點Question：4.10針對供應商必須有程序驗證量產前的檢測條件是否能與量產後的條件一致(信賴度實驗)Does vendor assure the MP test condition be line with PR(FMEA)?問題點Question：分包商提供的首樣報告必須提到下列事項Does the First Article report include verification of:4.11(

36、a) 品質相關文件(作業標準、檢驗標準、圖面) Quality documents?(SOP, SPEC and sketch) 問題點Question：4.12(b) 產品的製程參數(工程站別、檢驗站設定) Process control parameters/documents?( To set the name of engineering and inspection stand) 問題點Question：4.13(c) 製造條件與設備(人員、機器設備、檢驗設備) Condition of manufacturing and equipment( Personnel, machine

37、and instrument facility) 問題點Question：4.14(d) 關鍵尺寸、產品功能定義清楚 Critical parameters/dimensions? (including capability index) 問題點Question：4.15(e) 產品的可追溯性(模穴、治具、製造組別、日期) Traceability of cavity, tooling,manufacturing site and date? 問題點Question：4.16(f) 檢驗與測試比率(頻率) Inspection/test yield(Frequency) 問題點Question

38、：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :5/12ASUSTek 密件 產品識別與追溯5: 產產品品識識別別與與追追溯溯Product Identification and Lot Traceability單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:51項( 0-3)5.01供應商對所有產品均制定程序進行識別Are there procedures defining product identification requirements for al

39、l products?問題點Question：5.02庫存品與半成品均有規範適當管制與識別可供追溯(如:日期、班別、模具、檢驗者)Are in-stock and in-process materials properly identified and controlled?問題點Question：5.03如果個別產品或批次被列入特別識別的要求，應該明訂識別的標誌方式並予以記載Where traceability is a specified requirement, do individual products or batches have a unique identification?

40、問題點Question：5.04原材料與耗材均有識別與追溯的方式Raw material and expensed material have the way of identifying and tracing.問題點Question：5.05必須針對不符合要求(或疑似不合格)的產品進記識別、記載、評估、隔離、處置、通知It is necessary to identify record evaluate separate arrange and inform for NG production.問題點Question：5.06對於可疑材料或產品(半成品)必須提供視覺上的識別方式It is

41、necessary to provide the visual identifying way with regard to doubtful material or production (semi-finished goods)問題點Question：5.07不合格品必須檢討責任與處理權責(如:重工、特採、報廢)Review the responsibility and arranging duty(rework, AOD, declare usable) with regard to nonconforming production.問題點Question：5.08對不合格品之覆判及重工

42、之過程，是否有留下記錄?Record the procedure of rework and re-inspect nonconforming production.問題點Question：5.09材料特採流程對於審核的權責有明確規定Urgent release procedure must include specific audit responsibility.問題點Question：5.10對於特採的材料有矯正措施後續追蹤Follow up the corrective solutions of the urgent release material.問題點Question：5.11任

43、何矯正預防措施被執行時，其實施程度應依問題大小及相對風險而定(如:機遇與非機遇問題)Any 8-D form should be carried out according to their importance and risk.(Special case or not)問題點Question：5.12矯正預防措施所引起的任何程序變更，必須加以執行與記錄Any modification of the procedure due to the 8-Dform should be carried out and recorded.問題點Question：5.13矯正措施應有程序確保執行狀況並具有

44、成效(如:執行人員、日期)There should be procedures to asure corrective solutions carrying out and effect.(Personnel,date)問題點Question：5.14矯正措施分為短期措施與長期措施Corrective solution should separated into long-term solution and short-term solution.問題點Question：5.15除了矯正措施之外，應用適切的資訊來源(如:特採允收、稽核結果、服務報告、客訴報告)擬訂預防措施Beside the

45、corrective measures, preventive measures should be made according to the proper informations(purchasing admition, audit result, servicereport, and customer complaining report.問題點Question：5.16進料檢驗單位是否有使用材料品質履歷表?Is the material history be used by IQC 問題點Question：5.17矯正預防措施的內容是否有符合 8D?Corrective measur

46、es content should include 8D問題點Question：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :6/12ASUSTek 密件 檢驗與測試6.檢檢檢檢與與測測試試 Inspection and Test 單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:36項( 0-3)6.01供應商檢驗與測試應該建立的記錄，應詳細定義在品質計劃或書面程序中Are there documented procedures for defining in

47、spection and test methods? 問題點Question：6.02供應商應該確保進廠產品在未經檢驗或其他驗證符合規定要求之前，不可被使用Does the supplier ensure that incoming product is not used until it has been inspected and verified as conforming to specified requirements?問題點Question：6.03供應商是否具備出貨檢驗或OBA程序(包括品名、包裝、標籤、出貨地點)Does the vendor utilize final in

48、spection and OBA procedure?(Include part No., packing, marking and shiping site) 問題點Question：6.04供應商是否針對成品進行產品出貨模擬試驗(ORT)Does the vendor utilize outgoing product inspection and testing such as Out of Box Audits?問題點Question：6.05具備產品可靠度測試驗證Does the supplier utilize extended reliability testing?問題點Ques

49、tion：6.06出貨檢驗的抽樣水準合乎華碩廠內要求(AQL0.65)Does the inspection and test process assure outgoing products meet ASUS LRR and IFIR goals?問題點Question：6.07當實驗驗證的結果是計量值時，應該採用適當的統計技術Statistic technology should be applied for the calculated data問題點Question：6.08檢驗項目是否有檢驗記錄可以追溯Are there procedures and practices in pl

50、ace to assure product traceability through all stages of production? 問題點Question：6.09供應商是否達到客戶產品規格驗證之量測要求設備與能力(如:X-RAY,三次元量床)Supplier is able to do the full-size measure to match customers request (equipment and ability)問題點Question：6.10有明確的目視管理，辨識待確認與已確認完成的零件與產品 There is a procedure to define the in

51、spect status for waiting-for-inspect and pass through visual management問題點Question：6.11具有出貨與原料檢驗記錄履歷一覽表There are inspect history for material and out-going goods.問題點Question：6.12定期召開品質會議檢討品質狀況(至少每月1次)Review quality status in the quality meeting regularlly ( at least once one month)問題點Question：稽核者Aud

52、itor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :7/12ASUSTek 密件 儀器校驗7.儀儀器器校校驗驗 Equipment Calibration單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:24項( 0-3)7.01供應商之檢驗、量測與試驗設備校驗人員是否具備作業認證合格之證書When using instrument for inspection,measure and test(include test-software),Vendor should insur

53、e technicians all approved？問題點Question：7.02所使用測試設備(治具)是否有列入儀校記錄中?Do all the testing equipment (tooling) list in the calibration record? 問題點Question：7.03標準件校驗設備是否有國家級實驗室之認證並追溯?Can the calibrations level be trace back to NIST or any formal organization? 12025实验室认证問題點Question：7.04實驗室提供校驗或比對的標準件具有良好的存放環

54、境與監控程序Standard sample that lab provided or compared need kept in favorable environment and conroled by programer. 問題點Question：7.05有明顯的視覺標識量測設備校驗的狀態與校驗週期Have obvious visual mark for status and cycle of verify 問題點Question：7.06所有的校驗是否有 SOP?Are all the calibration having the SOP? 問題點Question：7.07明確定義量測設

55、備校驗不合格的處置措施與記錄管制Must define how to deal with unqualified instrument and control record. 問題點Question：7.08當檢測設備校正後確認失效時，是否有評估過往之產品品質是否影響客戶權益？若需要時，是否有追溯程序?When found instrument invalidation did this system include call back procedure？問題點Question：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :

56、8/12ASUSTek 密件 資材管理物管8.資資材材管管理理/物物管管Material Management單元分數Score: 0.0% 得分Rating附 註 Remark : 得分項目Item:0 項評分項目Item:36項( 0-3)8.01倉庫5S的落實度How to follow the 5S in the warehouse 問題點Question：8.02倉庫的管理是否有明確的作業規範?Is there the definite SOP for the warehouse management? 問題點Question：8.03對於易燃品、腐蝕性、有毒化學物具備明顯的標示、管

57、制程序與儲存環境Tinder, causticity and poisonous chemical have the clear marking, controlling procedure and storage environment.問題點Question：8.04針對不良品,待判定品是否有明確的區域劃分Is there any definite mark and separation for nonconformance parts and wait-for-inspection parts? 問題點Question：8.05是否有明確的管制方法並執行作業以確保產品先進先出Have c

58、onfirmed management method to reach the operation procedure of first in first out 問題點Question：8.06對於呆滯料是否定期安排檢驗時間,以確定原料的劣化程度Check the damaging degree of the dead stock production (material) regularly問題點Question：8.07儲位看板管理規劃與標示確實The plan and sign of storage board is confirmed問題點Question：8.08零數箱外包裝箱是否

59、標示清楚The packing box of scattered productions must have the sign of quantity. 問題點Question：8.09保稅品及非保稅品于原材料及成品庫是否有明確的區分Is there any clear separateness for customs product and products without customs in raw material and finished goods warehouse?問題點Question：8.10產品出貨是否按作業規範Shipping must follow the out-g

60、oing goods SOP問題點Question：8.11出貨時是否進行廠內料號管理及客戶部品料號比對及數量的確認Make sure the out-going goods part No. and quantity meet customers requirement. 問題點Question：8.12特定之堆高機作業人員是否符合操作資格並有證明紀錄.Make sure the forklift driver have the divers license. 問題點Question：稽核者Auditor:_ 被稽核者Auditee:_Form No:Q3-035-01 Rev.03 Page :9/12A