餐厅员工英语培训教材

1、惠州康帝国际酒店 餐饮部餐厅英语培训Basic English for Hotel Service一、酒店服务基础英语称谓(Addressing):1. （直接）Mr. ×××, Mrs. Ms. ×××, Miss, sir, madam, gentlemen, ladies, young lady, young gentleman.（间接）the lady with you, the gentleman with you, that lady, that gentleman.问好(Greeting):2. Good morning

2、, sir/madam.3. Good afternoon, sir/madam.4. Good evening, sir/madam.5. How are you today, sir?（回答：Fine, thank you. And you?）欢迎(Welcoming):6. Welcome to the ×××× Hotel.7. Welcome to our restaurant.8. Were glad to see you again.询问/征询(Asking/inquiring):9. May I have your name, pleas

3、e?10. Your initials, please?11. May I have your first name?12. May I take you order now?13. May I have your room number?14. May I have your signature, sir? here please.15. May I know who Im talking with?（打电话时用）16. May I ask who is next?17. May I be of service, madam?18. May I recommend our , sir?19.

4、 May I help you with , madam?20. Would you like me to book a for you?21. Would you like to sit by the window?22. Would you like to have a cup of tea?23. Is there anything else I can do for you, madam?24. How about a ?祝愿/祝福(Expressing good wishes):25. Have a pleasant stay at the ×××, s

5、ir.26. Have a pleasant stay with us, madam.27. Have a nice day!28. Have a pleasant evening.29. Have a good weekend!30. Have a good day.31. Enjoy your stay/day.32. Happy New Year!33. Merry Christmas!34. Happy Birthday!对一般祝愿的回答(Answers to good wishes):35. You too, Mr. .36. The same to you, sir/madam.致

6、谢(Expressing thanks):37. Thank you.38. Thank you very much.39. Thank you for telling us.40. Thank you for your compliment.41. Thank you for coming.42. Thank you for calling.43. Thank you for waiting.44. Thank you for being so understanding.（得到谅解时用）45. Thats very kind of you. Thank you very much.对致谢的

7、回答(Answers to thanks):46. You are welcome.47. With pleasure.48. My pleasure.49. Thank you.（用升调）致歉(Apologizing):50. Excuse me. (打扰客人时)51. Im awfully sorry.52. I beg your pardon, sir.53. Excuse me for interrupting.（不得不打扰客人时）54. Sorry to have bothered you.（打扰客人后）55. Im very sorry. There could have been

8、 a mistake. I do apologize.（有投诉时）56. Im sorry. Would you excuse me, please.（中止谈话时用）57. Im sorry. Im being called.（同上）58. Im sorry to have kept you waiting, sir.（让客人久等时用）59. Im sorry. The house/restaurant is fully booked.60. Im sorry. We have run out of .对道歉的回答(Answers to apology):61. Thats all right

9、.62. It doesnt matter.指示(Directing):63. Let me show you.64. This way, please.65. Please dial “0”, sir.66. It will be on your right hand side. You wont miss it.67. Go straight ahead.68. Go down to the lobby.69. Please take the lift to the 3rd floor.70. Turn left/right at the first corner.提示(Arousing

10、attention):71. Here you are.（递东西时）72. Here we are.（到目的地时）73. There comes the taxi.（有的士来时）74. There he is.（发现要找的人时）75. Be aware of the ceiling, sir.表示安慰(Reassuring):76. Dont worry, madam. Well see to it.77. Ill look into the matter.78. Ill be with you in a moment.79. There is no hurry, sir. Take your

11、 time.80. It wont be too long, sir.81. Please take you time, madam.82. Well let you know as soon as there is any available.83. Ill report it to my manager.表示乐意效劳(Willing to serve):84. Very good, sir. Ill be glad to help.85. Certainly, madam. Ill be happy to do it.86. Yes, I will.87. Yes, certainly,

12、just leave it to us, sir.88. Glad to be of service. Please feel free to contact us anytime.89. My name is , if there is anything I can do for you, just let me know.表示婉拒(Declining):90. Im afraid such information is confidential.91. Thats very kind of you, but no, thank you.92. That wont be necessary,

13、 sir, but thank you all the same.93. Im afraid we cannot do that.肯定答复(Positive answers):94. Certainly, sir, I will bring it to you right away.95. We do have available.未肯定时的答复(Uncertain answers):96. Im sorry I cannot guarantee, but Ill do my best.97. Im sorry, madam, Im not sure, but Ill ask my manag

14、er/the chef about it for you.98. If you wait a moment, sir, Ill try to find out.否定的答复(Negative answers):99. Im sorry, there is no discount.100. Im sorry, madam, Im afraid we dont have any available.表示高兴(Expressing happiness):101. My pleasure. Im happy everything was to your satisfaction.102. Im glad

15、 to hear that.表示遗憾(Expressing pity):103. Im sorry to hear that.104. Its a great pity.表示关怀(Expressing concern):105. Did you have a nice trip?106. Are you all right, sir?107. I hope you did not hurt yourself.108. Would you like to see the doctor?109. I hope you feel better now.表示谦让(Being modest):110.

16、After you, sir.111. You first, sir.请让路(Asking for a pass)：112. Excuse me, please.113. May I come through, please?表示同意(Agreeing):114. Thats true.115. Absolutely, sir.116. Exactly, sir.表示不同意(Disagreeing):117. Not really. Its good value for the price.表示明白(Understanding):118. Yes, I see, sir.表示不明白(Not u

17、nderstanding):119. Could you speak slowly, please?120. Im sorry, I dont quite understand. Should I get the manager?121. Pardon?（用升调）告别语(Saying good-bye):122. Good-bye, and have a nice trip.123. Thank you for coming.124. Sorry, I have to go. Nice talking with you.125. We all look forward to serving y

18、ou again.126. Hope you enjoyed staying with us.参 考 资 料Occupation and Position Assistant ManagerAttendantCaptain (head waiter)Clerk/StaffDriverGeneral ManagerManager Operator Porter/Bell boyReceptionistSecretary Supervisor Vice-General ManagerWaiter Waitress Name of Hotels DepartmentsGeneral Managers

19、 OfficePublic Relations and sales Marketing DepartmentFront officeHousekeeping DepartmentLaundrySteward DepartmentFood and Beverage Department Accounting DepartmentSecurity DepartmentEngineering DepartmentApartment Banquet Hall Ballroom Bar职位与职务大堂副经理客房服务员领班职员司机总经理经理接线生行李生接待员秘书主管副总经理餐厅男服务员餐厅女服务员酒店部门名

20、称总经理室公关销售部前台部客房部洗涤部管家部餐饮部财务部保安部动力部公寓楼宴会厅舞厅酒吧Beauty Salon Bowling AlleyBusiness Center Cashiers Conference RoomFront Office ReceptionHair SalonHot Spring NatatoriumInformationIn-house DoctorKaraoke Lobby BarReservationRoom serviceShopping ArcadeTennis CenterVilla Western RestaurantNumerals 数 字Cardina

21、l Numbersonetwothreefourfivesixseveneightnineteneleventwelvethirteen美容室保龄球馆商务中心收银处会议室前台接待处理发室温泉游泳馆问询处医务室卡拉OK大堂吧订房部送餐部商场网球中心别墅西餐厅 基数一二三四五六七八九十十一十二十三fourteenfifteensixteenseventeeneighteennineteentwentytwenty-onethirtythirty-twofortyforty-threefiftyfifty-foursixtysixty-fiveseventyseventy-sixeightyeigh

22、ty-sevenninetyninety-eightone hundredone hundred and nineone thousandone millionOrdinal numbers 十四十五十六十七十八十九二十二十一三十三十二四十四十三五十五十四六十六十五七十七十六八十八十七九十九十八一百一百零九一千一百万序数Thirdfourthfifthsixthseventheighthninthtentheleventhtwelfththirteenthfourteenthfifteenthsixteenthseventeentheighteenthnineteenthtwentiethtw

23、enty-firstthirtieththirty-secondfortiethforty-thirdfiftiethfifty-fourthsixtiethsixty-fifthseventiethseventh-sixtheightieth eighty-seventhninetiethninety-eighth3rd4th5th6th7th8th9th10th11th12th13th14th15th16th17th18th19th20th21th30th32nd40th43rd50th54th60th65th70th76th80th87th90th98th第三第四第五第六第七第八第九第十

24、第十一第十二第十三第十四第十五第十六第十七第十八第十九第二十第二十一第三十第三十二第四十第四十三第五十第五十四第六十第六十五第七十第七十六第八十第八十七第九十第九十八firstsecond1st2nd第一第二Dates & Time 日期和时间1. The days of the week 星期Sunday (Sun.)Monday (Mon.)Tuesday (Tues.)Wednesday (Wed.)Thursday (Thur.)Friday (Fri.)Saturday (Sat.)2. The months of the year 月份January (Jan.)Febru

25、ary (Feb.)March (Mar.)April (Apr.)May (May.)June (Jun.)July (Jul.)August (Aug.)September (Sep.)October (Oct.)November (Nov.)December (Dec.)3. Times 时间hour minute second quarter oclock Its four past eight (eight four) Its fifteen to nine (a quarter to nine)Its half past seven (seven thirty) Its five

26、to eight (seven fifty-five)星期日星期一星期二星期三星期四星期五星期六一月二月三月四月五月六月七月八月九月十月十一月十二月小时分钟秒钟刻钟点钟8:048:457:307:554. Dates 日期Year monthdayweekmorning (a.m.)noonafternoon (p.m.)eveningnighttodaytomorrowyesterdaythe day before yesterdaythe day after tomorrowweekendweekdaythis yearlast yearnext year5. Seasons 季节spri

27、ngsummerautumnwinter6. Festivals and CelebrationsNew YearNew years DaySpring FestivalEasterThanksgiving DayNational DayChristmasChristmas Eve年月日星期上午中午下午晚上夜晚今天明天昨天前天后天周末周日今年去年明年春天夏天秋天冬天节日、庆祝日新年元旦春节复活节感恩节国庆节圣诞节平安夜English for F&B service二、餐厅服务英语1、Good morning,×××restaurant.may l help

28、 you?2、For what time,sir?3、May l have your name,please? / Under what name is this booking made,please?4、Would you spell it for me? / spelling,please?5、For how many people?6、A table for three?7、May l repeata table for for this afternoon/evening for Mr./Miss .8、Please be aware that the reservation wil

29、l be kept for 15 minutes after the reserved time.9、Thank you,sir.10、Hope you enjoy your meal.11、Good morning.table for two?12、Would you like a table near the window?13、What would you like to drink before ordering?14、Would you like to order now?15、Would you like a high chair for baby?16、Will you have

30、 separate checks,sir?17、Im sorry but there is no table available just now.Would you care to wait?18、Would you like to have a drink in the lounge while you wait?19、Would you mind sharing the table with other people?20、What kind of tea would you like,sir?21、Here is the menu.22、Do you use chopsticks,si

31、r?23、Ill get you a knife and fork.24、We have Cantonese,Sichuan and Shanghai food.25、Cantonese food is rather light,Sichuan food is spicy and Shanghai food is oily.26、Roasted Suckling pig is the most famous of our kitchen.Do you want to try?27、How much do you want to pay for each person?28、Ill bring

32、your food right away.29、Im afraid this food takes quite a while to prepare.Would you mind waiting a bit longer?30、Here is your meal.Sorry to have kept you waiting.31、Im sorry,sir.Your dining coupons only include soft drink or beer.32、If you want to have any wines and spirts,you have to pay extra.33、

33、Sorry,it is sold out.May l recommend something else to you?34、Sorry,it is not available right now,Its off season.35、All your dishes are served now.Please enjoy your meal.36、Would you like to have one more beer?37、Im sorry,sir.Would you like it cooked a little more?38、Im sorry,I dont understand.would

34、 you like to talk to our manager?39、Ill get you the manager.40、Sorry,I got it wrong.41、Would you please wait a moment?42、Would you like some desserts or fruit after your meal?三、 单词中英对译1、烟灰缸 ashtray 2、筷子 chopsticks3、叉 fork 4、刀 knife5、洗手间 toilet 6、毛巾 towel7、牛肉 beef 8、羊肉 mutton9、猪肉 pork 10、香肠 sausage11

35、、肉蟹 male crad 12、鱼翅 shark s fin13、芦笋 asparagus 14、豆腐 bean curd15、土豆 potato 16、菠菜 spinach17、红烧 braised 18、蒸 steamed19、炒 sautee 20、烧腊 roasted21、Bar 酒吧 22、Florist花店23、Black tea 红茶 24、Mineral water矿泉水25、Mango 芒果 26、Strawberry草莓27、Beer 啤酒 28、Cocktail鸡尾酒29、Congee 粥 30、Noodles面条31、Lobster 龙虾 32、Perch鲈鱼33、S

36、crag羊颈肉 34、Beijing duck填鸭35、Turnip萝卜 36、Apple苹果37、ONION 洋葱 38、A LA CARTE 散餐39、CARROT 胡萝卜 40、BEEF CONSOMME 牛肉清汤41、CERELY 芹菜 42、FISH STOCK 鱼大汤43、CABBAGE 椰菜 44、SPAGHETTI 意大利粉45、ASPARAGUS 芦笋 46、BEETROOT 甜菜头47、FISH 鱼 48、CHICKEN A LA KING 鸡皇饭49、GAROUPA 石斑鱼 50、DEEP FRIED PRAWN 炸直虾51、SHRIMP 虾仁 52、PORK CHOP 猪扒