酒店基本服务用语中英文

1、酒店基本服务用语一、欢迎和问候语：1) Good morning（afternoon, evening）,sir（madam）. 早上 （下午、晚上） 好，先生（夫人 ） 。2) How do you do 您好！（初次见面）How do you do 您好！Glad to meet you . 很高兴见到您。3) How are you 您好吗Fine , thanks. And you 好的，谢谢。您呢4) Welcome to our hotel （restaurant, shop）. 欢迎您到我们宾馆（餐厅、商店） 来。5) Wish you a most pleasant stay

2、in our hotel . 愿您在我们宾馆过得愉快。6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。（客人刚入店时）I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。（客人在饭店逗留期间）I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。（客人离店时）7) Have a good time ! 祝您过得愉快！、电话用语8) I ' m Shangshui Hotel, Front Desk.

3、 Can I help youLl水大酒店，前厅。需要帮助吗9) Sorry , I ' ve dialed the wrong numbers,我拨错号了。10) May I speak to your General Manager 能和你们总经理说话吗Speaking. 我就是。11) Sorry. He is not in at the moment . 对不起，他现在不在。Would you like to leave a message 您要留口信吗12) Pardon 对不起，请再说一遍好吗I beg your pardon 对不起，请再说一遍好吗三、祝贺语13) Con

4、gratulations! 祝贺您！14) Happy birthday! 生日快乐！15) Happy New Year! 新年快乐！16) Merry Christmas! 圣诞快乐！17) Have a nice holiday! 节日快乐！18) Wish you every success! 祝您成功！四、答谢和答应语19) Thank you (very much). 谢谢您(非常感谢) 。20) Thank you for your advice (information, help). 感谢您的忠告(信息、帮助) 。21) It ' s very kind of yo谢

5、谢，您真客气。22) You are welcome. 不用谢。23) Not at all . 不用谢。Don t mention it . 不用谢。24) It ' s my pleasure高兴为您服务。With pleasure .My pleasure .25) I am at your service. 乐意为您效劳。26) Thank you for staying in our hotel. 感谢您在我们饭店下榻。五、道歉语27) I ' m sorry抱歉。28) Excuse me . 对不起。29) Oh, it is myfaults. 对不起，那是我的

6、过错。30) Sorryto have kept you waiting . 对不起，让您久等了。31) Sorryto interrupt you . 对不起，打扰您了。32) I ' m sorry about this. 此表示歉意。33) I apologize for this. 我为此道歉。34) That ' s all righfc关系。35) Let ' s forget算.了吧。六、征询语36) Can (May) I help you 我能帮您什么吗Yes ,please . 好的。37) What can I do for you 我能为您干点什

7、么吗38) Is there anything I can do for you 有什么我能为您效劳的39) Just a moment , please . 请稍等一下。40) May I use your phone 我能借用您的电话吗Yes ,of course . 当然可以。Certainly . 当然可以。七、指路用语41) Go upstairs/downstairs 上楼 /下楼42) It ' s on the second(third) flo旅二(三)楼43) Excuse me. Where is the washroom (elevator) 对不起，请问盥洗室

8、(电梯) 在哪儿This way ,please. 请这边走。44) Turn left/right. 往左(右) 转。45) It ' s in the lobby near the main entrance.大厅近大处。46) It s in the basement at the end of the corridor. 在地下室走廊尽头。八、提醒用语47) Mind (Watch) your step. 请走好。48) Please be careful. 请当心。49) Please don ' t leave anything behW.遗忘您的东西.50) Do

9、n ' t worry.担心。51) Take it easy. 放心好了。52) Please don ' t smoke her不要在这里抽烟。九、告别语53) Goodbye. 再见 .54) See you later. 等会见。55) Good night. 晚安。56) See you tomorrow. 明天见。57) Goodbye and thank you for coming. 再见，谢谢您的光临。58) Goodbye and hope to see you again. 再见，希望再见到您。59) Have a nice trip! 一路平安！60)

10、Wish you a pleasant journey! Good luck! 祝您旅途愉快！十、销售公关用语61) What kind of rooms(food) would you like to have 您需要什么样的房间 (菜 )62) Here is a brochure of our hotel. 这是介绍我们酒店的小册子。63) We ' ll give you a 10% (ten percent) discount.我们给您九折优惠。64) We ll offer tour guides complimentary breakfasts. 我们给陪同提供免费早餐。66) We accept your terms. 我们接受您的条件。67) May I introduce myself 让我介绍我自己。68) May I present you a l