西餐宴会服务知识问答题及答案

1、西餐宴会服务知识问答题及参考答案（一）1. Translate the following into English：（汉译英）我们这儿提供欧式早餐、美式早餐，你喜欢哪一种？We serve Continental breakfast American breakfast. Which would you like ?2. Answer the following question：（问答）What should you do if you spill a beverage or some soup on a guests clothes?A. Apologize first.B. Give

2、the guest two or three solutions to choose from.C. Comply with the guests request（free laundry）D. Apologize again.（thank the quest for understanding）.3. Answer the following question：（问答）How many styles of western food service are there?English style, Russian style, American style and French style.（

3、二）1.Translate the following into English：（汉译英）我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference？2. Answer the following question：（问答）what should you do if a guest gives you something as a souvenir？A.

4、Say thanks first.B. Refuse it in tactful way.C. If the guest insists, accept it and hand it over to the management.3.Answer the following question：（问答） What are the most common seating arrangements for western banquets?（Fore at least）U shape, T shape, I shape, E shape, 回shape,shape（三）1.Translate the

5、 following into English：（汉译英）我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地We provide the following：soft drinks, cocktails, wines, whiskeys,Brandies or liqueurs. Which would you like?2.Answer the following question：（问答）what should you do if a quest complains about the quality of the food?A. Check the food first.B. Rep

6、ort it to the chef or supervisors.C. Make a substitution sonable explanation.3.Answer the following question：（问答）What is French service?The waiter stands on the left side of the questsand serves guests holding a tray with a serving spoon and a fork on it.He starts serving by offering the food form l

7、eft side of them, and lets the quests serve themselves. （四）1.Translate the following into English：（问答）早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？Breakfast contains boiled eggs, scrambled, fried or poached eggs.What is your preference?2.Answer the following question：（问答）If the actual number of guests attending a banquet

8、 is more than the number of place reserved, what should you do?A. Get correct information （No.of people, cover charge, backgruond of the quest etc.）form the host.B. Make a new seating arrangement as soon as possible.C. Ask the guests if they have any other requests.D. Follow up accordingly.3.Answer

9、the following question：（问答）What is English style service？English service is similar to French service. Waiter serves to guests by holding a tray with；a variety of food on it according to guests requests and puts food on each guests plate .（五）1.Translate the following into English：（汉译英）我们提供一分钟煮蛋、两分钟煮

10、蛋和三分钟煮蛋，您要哪一种？We serve oneminute eggs, twominute eggs, threeminute eggs. How do you like your egg boiled ?2.Answer the following question：（问答）It is usual to serve ladies first, if the guests want some male VIPs to be served first, how do you deal with it ?A. Follow the guests request.B. Inform other

11、 service staff of the changed sequence.3.Answer the following question：（问答）Whats American Service ?American service is also called“plate service”, Which means that a dish is cooked and portioned on an individual guests plate in the kitchen . Waiters go to the kitchen to take food back to serve each

12、guest . （六） 1.Translate the following into English：（汉译英）我们有吐司、黑面包、牛角包、丹麦点心等,您要哪一种？We serve toast, rye bread, croissant and danish, pastries.Which do you prefer？2. Answer the following question：（问答）What do you do with objects left in a dining room by a guest after a meal ?A. Try to find the guest .B.

13、 Report to the assistant manager .C. Hand it over to the lostfound room and record it .3. Answer the following question：（问答）Which of the following items is American food ?A. Shashlik of lamb . （Russian）B. TBone steak . （American）C. Chicken a Caking . （English） （七）1.Translate the following into Engli

14、sh ：（汉译英）我们有各种水果：香蕉、荔枝、菠萝、梨、西瓜、苹果、橙子等,您要哪一种?We serve a varity of fruits：bananas，litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?2.Answer the following question：（问答）How do you handle a guests child who is running in the dining room during a meal ?A. Inform the chil

15、ds parents .B. With the permission of the childs parents, take the child to another room not far away form the diningroom to play games .C. Send the child back to his parents after the banquet .3. Answer the following question：（问答）Which of the following items is English food ?A. Maryland Fried chick

16、en （American）B. Roast Saddle of lamb （English）C. Baked Snail （French） （八）1.Translate the following into English：（汉译英）我们提供各种热饮、热巧克力、咖啡、茶、热奶、可可,您要哪种 ?We serve hot drinks：hot chocolate, coffee, tea, hot milk and cocoa .What is your preference ?2.Answer the following question：（问答）If the beef ordered by

17、a guest is overcooked, how do you manage this situation ?A. Inform the kitchen .B. Comply with the guests request：change or cancel the order .C. Prepare another dish if necessary .3. Answer the following question：（问答）Which of the following items is French food ?A. Sirloin Steak（French） B. Mixed Gril

18、l （American）C. Beef Goulash （Russian）（九）1. Translate the following into English：（汉译英）我们有肠、火腿、咸肉配煎蛋, 你要哪种？We have sausages, ham or bacon to go with fried eggs . Which would you like ?2. Answer the following question：（问答）During a meal a guest has to leave the room to deal with something urgent . what

19、should you do, as a waiter, with his food ?A. Take the hot dish to kitcken and inform the quest near him.B. Keep it warm .C. When the guest comes back, serve it again .3. Answer the following question：（问答）Which of the following items is English soup ?A. Onion soup （French）B. Ox tail soup（English） C.

20、 Moscow Borscht （Russian）（十）1.Translate the following into English：（汉译英）我们的威士忌有苏格兰的，爱尔兰的，加拿大的和美国的，您要哪种？We provide Scotch whiskey, Irish whiskey, Canadian whiskey and American whiskey .Which do you prefer ?2.Answer the following question：（问答）If a guests fork or spoon falls onto the floor, what do you

21、 do ?A. Pick it up for guest .B. Tell the guest to wait a moment .C. Come back holding a tray with a napkin and a clean fork or spoon on it .D. Place it correctly on the table （and ask the guest if he/she has any other requests）.3.Answer the following question：（问答）List two items of popular Italian f

22、oods .A. Ravioli B. Macaroni C. Pizza D. Spaghetti（十一）1.Translate the following into English：（汉译英）我们提供各国葡萄酒：有法国的、意大利的、德国的，澳大利亚的和美国的,您要哪种？We serve wines：French, Italian, German, Australian and American, What is your preference ？2.Answer the following question：（问答）A. Apologize .B. Accompany the guest

23、to a clinic or a hospital with his/her agreement .C. Send him /her back to their room for a rest .D. Visit the guest with flowers or call back to ask how the guest feels .3.Answer the following question：（问答）What are the four types of whiskey ?A. Scotch whiskeyB. Irish whiskeyC. American whiskeyD. Ca

24、nadian whiskey（十二）1.Translate the following into English：（汉译英）我们有各种啤酒，生力啤、嘉士伯、卢云堡、三得力、蓝带、青岛、五星，您要哪种 ？We serve these beers, San Miguel, Carlsberg, Lowenbrau, Suntory, Blue Ribbon, Tsing Tao and Five star . Which would you like ?2.Answer the following question：（问答）How do you deal with an intoxicated g

25、uest ?A. Discontinue serving alcoholic drinks.B. Tell the guest privately not to embarrass himself“May I bring you coffee or soft drink ?”C. If something unexpected happens, call the manager or management .(can be dangerousLi Fusheng)3. Answer the following question：（问答）What is whiskey ?It is a spir

26、it distilled form a fermented mash of grain .（corn, rye, barley）（Alcoholic content is 35%55%）（十三）1.Translate the following into English：（汉译英）我们有千岛汁、法国汁、意大利汁、油醋汁、您要哪种配沙拉 ？We have ThousandIsland dressing, French dressing, Italian dressing, oil and vinegar . What is your preference ?2.Answer the follow

27、ing question：（问答）If a guest thinks that he/she has been overcharged, what should you do ?A. Thanks the guest for pointing it out .B. Ask the guest to wait while you check it with the casshier .C. Inform the guest of the result .D. Apologize dan resettle the bill if it was incorrect .E. Thank the gue

28、st again .3.Answer the following question：（问答）What is grain ?It is a spirit distilled form a fermented mash of grain（maize, barley, wheat, rye）flavoured with juniper berries and other ingredients（coriander, cassis）.（Alcoholic content34%47%）（十四）1.Translate the following into English：（汉译英）这是千岛汁，您需要放在边

29、上，还是中间 ？This is your ThousandIsland dressing .Where do you want it, in the side or in the middle ?2.Answer the following question：（问答）What if a guest asks some very sensitive political questions ?A. Reply seriously .B. Firmly but politely I say：“Im sorry, I am not the person authorized to answer suc

30、h questions .”3. Answer the following question：（问答）What is cognac ?It is a spirit distilled exclusively form the wine of the Cognac District of France .（Alcoholic content 40% minimum）（十五）1.Translate the following into English：（汉译英） 今天我们提供套餐， 头盘是熏三文鱼、 洋葱汤 、主盘是烤牛肉，甜食是草莓冰淇淋。 Today we provide a set menu

31、 . The appetizer is smoked salmon or onion soup . The main course is roast beef . Dessert is strawberry icecream .2. Answer the following question：（问答）If a guest asks for some more food, what should you do ?A. Respond immediately and tell the guest how long it will take .B. Tell the kitcken to prepa

32、re it as soon as possible.C. Tell the cashier to put it on the bill ?D. Go back to the guest to inform him/her of the progress .E. Served the food to the guest when its ready .3. Answer the following question：（问答）What is champagne ?Champagne is a sparkling, dry, white wine originally form the region

33、 of Champagne, France .（十六）1Translate the following into English：（汉译英）我们有各种蔬菜，胡萝卜、芹菜、黄瓜、土豆、西兰花，您要哪种配牛肉 ？We have these vegetables：Carrots, celery, cucumbers, potatos and broccoli .Which do you prefer to go with your beef ?2.Answer the following question：（问答）How many ways can a bill be paid ?A. With c

34、ash.B. By credit card.C. By voucher/coupon.D. With travelers checks.3.Answer the following question：（问答）What are the three main styles of service available for banqueting ?A. Open bar（for one hour or two）B. Cash barC. Full bar on consumption（十七）1.Translate the following into English：（汉译英）您的牛肉要几成熟？三成

35、熟、五成熟、还是七成熟？How do you like your beef? Rare, medium rare, medium, medium well or well done?2.Answer the following question：（问答）How do you deal with guests who bring in their own drinks or liquor?A. Inform the guest of hotel policy on corkage.B. Tell the guest corkages of different drinks.C. Show the

36、 receipt to the guest after the banquet.3.Answer the following question：（问答）What is the correct temperature of white wine to be served for guests ?8°11°（十八）1.Translate the following into English：（汉译英）我们有各种香烟，健牌、万宝路、七星、登喜路、乐福门，你要哪种？We have cigarettes：Kent, Marllboro, Seven star, Dunhill, Ro

37、thomns .Which would you like?2.Answer the following question：（问答）Sometimes, guests want to take some food from a buffet party with them, how do you handle it?A. Guests are generally allowed to take some food home after buffet party .B. Ask the guest which food and how much of it is requested .C. Pre

38、pare some lunch boxed to holed the food .D. The principle is that only food already on table can be taken along； otherwise the guests are charged extra .3. Answer the following question：（问答）What is the correct temperature of red wine to be served for guests?18°22°C（十九）1. Translate the foll

39、owing into English：（汉译英）我们提供的西餐套餐、自助餐、烧烤、鸡尾酒会，您选择哪种方式？We provide a set-menu dinner, buffet, barbeque or cocktail party .What is your preference?2. Answer the following question：（问答）What should you do if you find that a guest is sick?A. Ask the hotel doctor to take care of it as soon as possible.B. R

40、eport to the direct supervisor.C. Deal with the problem accordingly （send him/her to hospital, settle down in the hotel, ect.）D. Inform the guests family members or relatives if necessary .3. Answer the following question：（问答）What is the correct temperature of champagne to be served for guests?4

41、6;8°（二十）1.Translate the following into English：（汉译英）我们可安排各种座位形式，有U型、T型、E型， 你要哪种？We can prepare different seating arrangements such as：U, T or E shape.Which would you like?2.Answer the following question：（问答）What should you do if the host of a banquet is wanted on the one during his speech?A. As

42、k the caller to wait a moment.B. Tell the hosts assistant to accept the call.C. Let the hosts assistant decide on the next step.3.Answer the following question：（问答）What is the correct temperature of beer to be served for guests?4°12°C（Australian 4°C） （English 12°C）（二十一）1. Transla

43、te the following into English：（汉译英）会议座位安排要剧场形式还是其它排正式一些的形式？Do yu want your conference seating arranged in theatre style, or something more informal?2. Answer the following question：（问答）How do you serve a handicapped guest at a banquet?A. Give the hanicapped guest a convenient place.B. Ask the handic

44、apped guest about some special requests she/he may have.C. Inform other service staff of necessary arrangements for this guest.D. After banquet, accompany to guest to the exit.3. Answer the following question：（问答）What is the age of Brandy labeled with V.S.O ?1217 years .（二十二）1. Translate the followi

45、ng into English：（汉译英）休息期间，你们需要茶、咖啡和点心吗？Do you need coffee, tea and cookies at the break?2. Answer the following question：（问答） What should you do if a guest asks for more sounvenirs prepared by the host?A. Tell the guest the details of the rules made by the host.B. If guest insists, allow the host to

46、 make a decision.3. Answer the following question：（问答）What is the age of Brandy labeled with X.O ?4045 years.（二十三）1.Translate the following into English：（汉译英）我们有本地产的葡萄酒：青岛意斯林、长城白、王朝,你要哪种？We provide some local wines：a Reisling, Great Wall and Dynasty. What is your preference？2.Answer the following qu

47、estion：（问答）What should you do if a guest ask you to buy a pack of cigarettes?A. Ask the guest which brand of cigarettes he/she prefers.B. Ask the guest if he wants to pay cash or put it on his bill.C. Show both the cigarettes & the receipt to the guest.3.Answer the following question：（问答）What is

48、 the age of Brandy labeled with V.S.O.P?2025 years.（二十四）1. Translate the following into English：（汉译英）您需要背景音乐还是乐队来伴宴？Would you like backgroud music or a band for your banquet?2. Answer the following question：（问答）What should you do if a spills a beverage or tea on the tablecloth？A. Tell the guest that

49、 youll handle it . B. Select a napkin of the same color as the tablecloth .C. Cover the stain with the napkin .3.Answer the following question：（问答）What is the age of Brandy labeled with Extra?70 years .（二十五）1.Translate the following into English：（汉译英）我们有各种鸡尾酒，象马提尼、曼哈顿、威士忌酸、杜松子汤力等，您要哪种？Cocktails are

50、available, such as Martini, Manhattan, Whiskey Sour, Gin & Tonic .Which do you prefer ?2.Answer the following question：（问答）What should you do if you find that the money a guest gives you damaged?A. Apologize and explain you aren't allowed to accept damaged cash due to the policy set by the b

51、ank.B. Check which bills are damaged and show them to the guest .C. Let the cashier explain to the quest in detail or take some temporary measures with the management's approval .3.Answer the following question：（问答）What are the grades of beef or lamb to be done?（at least four）A. Blue B. Rare C.

52、Medium rare D.Medium E. Medium well F. Well done G. Very well done（二十六）1.Translate the following into English：（汉译英）我们有香草冰淇淋、草莓冰淇淋、咖啡冰淇淋和巧克力冰淇淋，您要哪种？We have vanilla, straberry, coffee or chocolate ice cream available.Which would you like?2.Answer the following question：（问答）Sometimes, guests invite yo

53、u do dance after a banquet, what should you do?A. At first thank the guest for the invitation but refuse.B. Tell the guest that you are on duty and must be a available for any of the supervisors assignments.C. Thank the guest again for the invitation.3.Answer the following question：（问答）What is Ameri

54、can breakfast?A. Variety of chilled fruit juices. B. Fried, scrambled and boiled eggs.C. Ham, bacon, sausages. D. Bread, toast, croissant and danish pastries.E. Fruitjam, Honey, butter. F. Tea, coffee and cocoa.（二十七）1.Translate the following into English：（汉译英）您是用现金、支票还是用信用卡？Will you pay cash, check

55、or credit card?2.Answer the following question：（问答）What should you do if some guests complain that its too cold in the Dining Room while the others say its OK?A. Adjust the airconditioning system accordingly.B. If it doesnt work, give those who complain a different seat.C. Tell the Engineering Depar

56、tment to fix it immediately.3.Answer the following question：（问答）What is continental breakfast?A. Variety of chilled fruit juices.B. Bread, toast.C. Jam, butter and honey.D. coffee and tea.（二十八）1.Translate the following into English：（汉译英）我们有厨师沙拉、凯撒沙拉、什锦沙拉、健身沙拉。您要哪种？We have Chefs salad, Caesar salad, mixed sa