Head,TrainingAcademy岗位说明书_第1页
Head,TrainingAcademy岗位说明书_第2页
Head,TrainingAcademy岗位说明书_第3页
全文预览已结束

付费下载

下载本文档

版权说明:本文档由用户提供并上传,收益归属内容提供方,若内容存在侵权,请进行举报或认领

文档简介

1、Head, Training Academy职位描述文件职位识别信息职位名称Head, Training Academy所属部门Contact Center职位编号所在城市工作地点出差要求无偶尔经常常驻版本号V1.0生效日期工作网络关系直接上级职位VP, Operations汇报职位直接下级职位Asst. Manager, Planning& Development; Asst. Manager, Training Operation人员管理权限薪酬无 建议权 决定权直接下级人数2绩效无 建议权 决定权直接管辖团队2配备无 建议权 决定权业务指导职位对职位产生影响的外部机构外部培训机构

2、受到职位影响的外部机构外部培训机构任职资格教育程度Graduate专业方向Human resource, Training, Aviation or psychology related工作经验 7 years Training and Development 经验 in which 3 years should be in managerial role 行业经验培训经历核心能力 客户导向 精诚协作 积极进取 立足创新 求真务实 敬业诚信通用能力 组织认知 个人管理 绩效导向 可靠性 口头沟通 书面沟通 人际交往 谈判能力 领导力 团队管理 员工管理 分析/解决问题 计划能力专业能力 客户服

3、务 业务知识 系统运用 销售技巧 效率导向 质量导向 投诉处理 知识管理职位目的与职责职位目的(存在的理由,限制和目标)To provide quality training services to support efficient operations of the contact center as well as various business lines of the company as a whole.职责范围(名称、定义、该职责所要达到的结果/目标)责任级别(全部/部分/协助)衡量标准(数量、质量)业务类战略层面战术层面 To formulate short term and

4、 long term training and development plan as to enabling competent staff being trained up and achieve revenue and customer satisfaction target操作层面 To prepare, approve and closely monitor departmental operating budget and expenses. To collaborate with fellows team in order to accurate foreseen the eve

5、r changing internal customers training requirements To propose and engage external training vendors as to provide any developmental and special trainings. To act as gap-keepers and ensure all the new recruited can meet min. operating standard before releasing to Operation Teams. To plan and implemen

6、t e-learning portal and measure its effectiveness. To partner with recruitment team and ensure non-stopped supply of competent human resources. To lead and motivate teams, monitor performance and work with buddy teams to continuously improve work process, policies and procedures. To identify tertiar

7、y institutions and implement bridging programs to grow potential Travel Consultants. To retain grow and develop competent team members in order to cope with future business expansion and individual career development. To measure and improve training effectiveness and reasonable ROI. All KPIs for internal customers training requirements Internal customer satisfaction External customer satisfaction Staff attriti

温馨提示

  • 1. 本站所有资源如无特殊说明,都需要本地电脑安装OFFICE2007和PDF阅读器。图纸软件为CAD,CAXA,PROE,UG,SolidWorks等.压缩文件请下载最新的WinRAR软件解压。
  • 2. 本站的文档不包含任何第三方提供的附件图纸等,如果需要附件,请联系上传者。文件的所有权益归上传用户所有。
  • 3. 本站RAR压缩包中若带图纸,网页内容里面会有图纸预览,若没有图纸预览就没有图纸。
  • 4. 未经权益所有人同意不得将文件中的内容挪作商业或盈利用途。
  • 5. 人人文库网仅提供信息存储空间,仅对用户上传内容的表现方式做保护处理,对用户上传分享的文档内容本身不做任何修改或编辑,并不能对任何下载内容负责。
  • 6. 下载文件中如有侵权或不适当内容,请与我们联系,我们立即纠正。
  • 7. 本站不保证下载资源的准确性、安全性和完整性, 同时也不承担用户因使用这些下载资源对自己和他人造成任何形式的伤害或损失。

评论

0/150

提交评论