Quality Tools－Flow chart

1、 1995 GOAL /QPCConstructing the Flowchartw Step 1Determine the Boundariesw Step 2List the Stepsw Step 3Sequence the Stepsw Step 4Draw Appropriate Symbolsw Step 5Test for Completenessw Step 6Finalize the FlowchartFlowchart 1 1995 GOAL /QPCFlowchart Essentialsw Key Success Behaviorsw Stay focused on w

2、hat the team is trying to achievew Be open to each persons suggestions for changesw Perseverehard work will be rewarded laterFlowchart 2 1995 GOAL /QPCSteps at a Glance: FlowchartCG p. 63Flowchart 3Define processboundariesConsensus?Identify majorsteps between thestart and finishYesStartEnoughdetail?

3、NoNoSequencethe stepsStepssequenced?NoDraw appropriatesymbolsAll stepscorrectlyidentified?NoYesIs charttoo largefor onepage?Connect steps witharrows showingflow directionTest forcompletenessFlowchartcomplete?NoUsecontinuationsymbolFinalizeYesYesYesNoYes 1995 GOAL /QPCFlowchart SymbolsCG p. 70Flowcha

4、rt 4AASymbolRepresentsDetail/ExampleStart/EndInput/OutputRequest for proposal,request for new hire,raw material?YesNoTask, action,execution pointDecision pointDocumentShadow signifiesadditional flowchartfor this taskDelayContinuationArrowHold a meeting,make a phone call,open a boxYes/noAccept/reject

5、Pass/failCriteria met/not metA report or form isfilled out,job request,meeting minutesA major task hassubtasks notneeded for this studyor subtasks not includeddue to limited spaceWaiting for service,report sitting on a deskGo to another page,go to another part of thechartShows direction or flowof th

6、e process steps 1995 GOAL /QPCFlowchart ExampleMJII p. 62/CG p. 67Proposed Patient Appointment ProcedureInformation provided courtesy of U. S. Navy, Naval Dental Center, San DiegoFlowchart 5Appointment bookmarked “failure”Preparation ofappointment bookOpening ofappointment bookAppoint-mentshore orfl

7、eetAppointment issued (PT reminded toconfirm 24 hoursprior to appointment)Refer to shipscorpsman, inform PT theycan call at 1500 to maketheir own appointments forthe next working dayFailure reportsubmitted from frontdesk to fleet liaisonDid patientcall in to confirm24 hours prior toappointmentAppoin

8、tmentbook marked “patient showed”Appointment canceledand slot refilled bynew patientStandby patientplaced inappointment slotPatient givenconfirmation numberFleet liaison sendsfailure notices tocommandsYesYesNoFleetDoespatient showfor appoint-mentNoShore 1995 GOAL /QPCFlowchart ExampleCG p. 73Receiving MaterialsFlowchart 6Materials receivedand usedAwait receipt ofcorrected shipmentDoincomingmaterialsmatchorder?Materialsaccepte