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1、1 12 2Empowered, Knowledgeable EmployeesLearningOrganizationReduced OverheadInformedEmployeesEfficient, EffectiveEmployeesCollaboration toolsSelf-service applicationsUniversal Access to InformationCorporate CommunicationsStreamlined Resource ManagementAdministrationElectronic SupportJust in time lea

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7、 Warehousing/IntegrationWeb LogDataData BaseTransactionData CustomerProfile1414SM MUSI MUNI MUR&D MUeBizeBizTotal ServiceTotal Serviceq eBiz Total ServiceeBiz Total Service1515E-MailE-MailEDMSEDMSGWGWKMSKMS2( )ERP1 ( )CRMSCME-PlanningE-Planningq Office Management System1616Customer ACustomer BCu

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12、onsulting & managementNetwork Integration /Automation SystemIT development & management 2121e-Supply chain Managemente-Customer Relationship ManagementE-biz transformationSystem- , - - - Supply Chain q e-Business Perspectivee-Business Perspective2222q 2123 l 90 l : 60% ( 80 90% )l l : 40%232

13、3q 2 2 () / : 100 / : 10 / ()2424StrategyContentsSolution() Ebiz q Summary- Integration Branding & Identity2525SupplierCustomereCompanyPartnerStockholderEmployeeIPSSCMIRMPRMe-MarketingGW+KMSEDMSBuy SideSell SideERPEIPe-Business Sector & Solutions2626PublishInteractTransactIntegrate Customer

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15、nceIndustry TransformationValue ChainIntegration Channel EnhancementDevelopmentImplementationEvaluationDesignAnalysis : PwCeBiz Transformation2828KMSEISEDMSSolution & Service - SI Development & SolutionsGWHow convenient would it be, if we can view all the numerous information scattered on th

16、e internet,such as Intranet, GroupWare,(ERP),(CRM),(SCM) gathered in single screen?SCMCRMERP2929Electronic Decision Making E-mailE-boardSchedule ManagementMISName Card ManagementCareerManagementHumanRelationship ManagementSurveymessengerq Solution & Service - Solution & Service - eagleOffice

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