上海浦东威立雅自来水有限公司演示ppt

1、)12/16/2021上海浦东威立雅自来水有限公司Shanghai Pudong Veolia Water Corporation Limited2010年5月19日12/16/20212演示内容Contents of the presentation 公司简介General presentation of the company 2002-2009年间改进2002 2009: Improvements)12/16/2021合同概况Contract关键数据Key Facts1公司简介General presentation of the company12/16/20214合同概况Contra

2、ct股权比例(50:50) Partner (50% vs. 50%)关键数据Key events: 中国首次引进外国企业负责制水、输配及服务 First time in China invited foreign investor in charge of water production, distribution and customer service 企业性质从国有企业改为中法合资企业 Legal status from State Owned Enterprises to Sino French Joint Venture 上海唯一一家股权比例为50/50合资企业 50:50 Jo

3、int Venture, only 1 in Shanghai上海水务资产经营发展上海水务资产经营发展公司公司Shanghai Water Assets Operation and Development Co., Ltd12/16/20215合同概况Contract服务区域：672 km2Service Area: 672 km25家自来水厂9个泵站 5 Water Treatment Plants, 9 Pumping Stations 管网长度： 3,793 km (diameter 75mm1,800 mm) Network: 3,793 km（管径75mm1,800 mm）服务人口：

4、4百万Population served: 4 million水表数量达1,067,000块 1,067,000 water meters 4 个营业中心4 Agencies 员工总数达12251,225 employees 平均日处理能力达145立方米/天Average daily capacity:1.45 million m3/day)12/16/2021生产Production水质Water quality管网管理、无收益水(NRW)、控制中心Network management, NRW, Control Center客户服务Customer Service人力资源、健康与安全及培训

5、HR, H&S and Training技术创新与首创Innovation and initiatives22002 2009年间改进2002 2009: Improvements12/16/202172002-2009: 增长与改进Growth and Improvements20022009服务区域(km2)Service Area (km2)319672+110%管网长度(km)Network Length (km)1,9753,793+92%水表数量(块)No. of Water Meters573,000 1,067,000+86%售水量(Mm3)Sales Volume (

6、Mm3)277393+42%12/16/20218生产Production5家自来水厂总处理能力达145万立方米/天：5 water plants with daily capacity of 1.45 Mm3/d: 临江水厂Linjiang WP: 600,000 m3/d 凌桥水厂Lingqiao WP: 400,000 m3/d 杨思水厂Yangsi WP: 250,000 m3/d 居家桥水厂Jujiaqiao WP: 100,000 m3/d 陆家嘴水厂Lujiazhui WP: 100,000 m3/d 2002-2009年间处理能力上升了25%。25% of additional

7、 productioncapacity from 2002 to 200912/16/20219生产Production临江水厂扩建工程：采用 ACTIFLO 加 TGV滤池紧凑设计增加20万立方米/天处理能力 Linjiang WTP extension : 200,000 m3/d of additional capacity with compact technology ACTIFLO and TGV filters凌桥水厂进水口：进水口延长360米，确保了取水量并优化了水质。进水泵站改造 Linqiao WTP intake : Extension of the water inta

8、ke by about 360m. Guaranteed water quantity and improved water quality. Reconstruction of intake pump station 居家桥水厂更新改造：水质控制、加药系统、加氯系统、自动化控制、电力系统、水泵 Jujiaqiao Renewal : Water quality control, dosing system, chlorination system, automation and control, power system, pumps锰处理：凌桥水厂、居家桥水厂、杨思水厂、陆家嘴水厂（临江水

9、厂实施中）Mn Treatment : Linqiao WTP, Jujiaqiao WTP, Yangsi WTP, Lujiazui WTP (Linjiang WTP in progress)12/16/202110水质Water Quality2002-2006年间全面满足国标GB5749-1985要求 Comprehensive compliance with GB5749-1985 regulation during 2002 2006 period为新国标GB5749-2006实施准备中In preparation for compliance with new GB5749-2

10、006 regulation 平均浊度改善Improved average turbidity 出厂水浊度从2002年0.20NTU下降到2009年0.10NTUWater Plant - 0.20 NTU in 2002 to 0.10 NTU in 2009 管网水浊度从2002年0.41NTU下降到2009年的0.26NTU Network - 0.41 NTU in 2002 to 0.26 NTU in 2009 锰达标率从2002年61%上升至2009年97.83%。Manganese compliance Improved from 61% in 2002 to 97.83% i

11、n 2009改善水厂水质在线监测 Improved online control in water plants12/16/202111水质Water Quality创建一流化验室，能开展新国标GB5749-2006 全指标分析Creation of a first-class Central Laboratory capable of analyzing all parameters of GB5749-2006 regulation自2005年起制定自控计划调查水质情况。Self-control plan to survey water quality since 2005 2009年采集

12、水样数达4500个；检测结果达9万份。2009: 4,500 samples taken; 90,000 test results per year共设有100个管网水采样点及25个水质在线监测点100 sampling points and 25 online water quality points in the network跟踪涉及水质问题客户来电，有关水质投诉比例大幅度下降低至0.47%。Follow-up of customers calls concerning water quality. Sharp reduction of complains to less than 0.

13、47% of the total12/16/202112管网管理Network Management管网大规模扩展Significant expansion of the network 从2002年1975km增加至2009年的3793km。1,975 km in 2002 to 3,793 km in 2009管理软件开发Development of management tools降低无收益水量Reduction of Non-Revenue Water2006年10月整合浦江镇业务Integration of Pujiang Town in October 20062008年4月整合浦

14、东新区业务Integration of Pudong New District in April 2008管网长度增加92%。+ 92% network length12/16/20211312/16/202113管网管理Network Management建立水力模型，用于管网诊断、规划及设计；建立水质模型Implementation of Hydraulic Model of the Network for diagnostic, planning and design; development of water quality model12/16/20211412/16/202114管

15、网管理Network Management建立地理信息系统（GIS），作为地下资产及事件数据库，为施工作业提供支援： Implementation of Geographic Information System (GIS) as database of underground assets, events and support for operations:管线、阀门、消防栓、水表、压力点、流量计、水质采样点、渗漏点修复、停水管理、客户投诉等Pipes, valves, fire hydrants, all meters, pressure points, flow meters, wat

16、er quality sampling points, leakage reparation, water cut-offs, customer complaints12/16/20211512/16/202115管网管理Network Management分区管理：安装了430个电磁流量计，将管网分成34个水力区域。Zoning project, creation 34 hydraulic zones through the installation of 430 electromagnetic flow-meters12/16/20211612/16/202116管网管理Network M

17、anagement管网改造新方法- MOSARE（管网分析统计模块） Implementation of new pipe network renewal method - MOSARE2007年起用的年起用的新维修工单新维修工单New reparation sheet in 200712/16/20211712/16/202117管网管理Network ManagementGPS技术应用Implementation of accurate GPS technology便携GPS Portable GPS实时动态定位RTK12/16/20211812/16/202118无收益水Non-Reve

18、nue Water管网中无收益水分布NRW distribution over the network产生无收益水主要原因Main reasons of NRW 读表管理Meter reading management 非法用水Illegal connections 消防栓管理Fire hydrant management 漏损Leakage 有效控制措施Measures effective 水表GPS定位Meter locating by GPS 向非法用户寄发律师信Lawyers letter to illegal user 员工激励机制Employee motivation polici

19、es12/16/20211912/16/202119控制中心Control Center通过SCADA系统实现水厂、泵站及430个管网网点与控制中心间连接。Water Plant, Pumping Station and 430 network points connected to Control Center via SCADA systemGIS系统，水力模型 GIS, Hydraulic Model统一调度Centralized coordination of operations 优化运行指令（响应，联系） Optimization of operation instructions

20、 (reactivity, communication)系统于2004年12月投入使用System operating since December 2004集成信息系统（EXPO） Integrated information system (EXPO)12/16/20212012/16/202120客户服务Customer Service客户水表：由4个营业中心负责管理。营业中心同时还负责小型地下水表（约占总售水量37%）管理。Tap meter: Managed by 4 agencies, agencies also managed small underground meter. (

21、around 37% of total consumption)大客户水表: 指由大客户部管理管径大于40mm地下水表（占总售水量50%） Big customer meter: Diameter 40mm underground meter managed by big customer department (around 50% of total consumption)12/16/20212112/16/202121客户服务Customer Service不同用水性质销售情况 Water Sales in Categories用水性质水表售水量%住宅95.01%35.02%商业/服务业

22、/行政4.14%23.63%工业0.84%17.83%转供水0.01%6.05%其他0.00%17.47%总计100.00%100.00%12/16/20212212/16/202122客户服务Customer Service 呼叫中心Call center A new call center of 16 positions with 30 employees (7d/7 and 24h/24) opened on 31th December 2004.Customers will be allowed to manage more and more operations without co

23、ming to our agencies. 新建呼叫中心设有16个席位，共30名员工，于2004年12月31日投入使用，为客户提供每周7天，每天24小时全天候服务，让客户不必前往营业厅即可办理各类型业务。新联系方式：短信、电子邮件、传真、信函等New means of contacts：SMS, Email, Fax, Letters从5条模拟线路增加到60条数字线路（2条E1线， 每条支持30路电话线） More lines from 5 Analogical lines to 60 Digital lines (2E1/3trunks each)网上缴费系统 （弹出窗口） On line

24、access to the billing system (pop-up screen)网上申诉On line registration of the Claims自动向技术团队派送工单（新网络） Automatic transfer of the Service Order to the technical team（using new Network）在营业中心设置远程呼叫中心Remotes Call Centers in the Agencies采用新统计方法及尖端工具实现呼叫中心监控。New statistics and sophisticated tools to monitor t

25、he new Call Center12/16/20212312/16/202123客户服务Customer ServiceVIP 客户VIP Customers 创建大客户部Create Big Customer Unit8047 个大客户（ DN 40 mm ）约占总售水量50%。 8 047 Biggest Customers (DN 40 mm) represent around 50% of the total volume of our sales.组建专门团队以新的专业软件（ VIP 系统）负责大客户水表管理，We have created a special team to m

26、anage those meters using a special new Software (VIP System). 为大客户安装无线远传水表和GSM水表Radio and GSM meters for Big Customers为保障大客户水表读表质量，着手安装GPRS无线远传水表。To guarantee the quality of reading of our Big Customers, have started to implement Radio Meters with GPRS transmission. 收集GPS信息，准确定位大客户地下水表GPS Informatio

27、n is being collected in order to position underground meters accurately for Big Customers. 12/16/20212412/16/202124人力资源 健康与安全 Human Resources - Health & Safety2002年11月组织健康与安全审查，查出近200个安全风险。已实施强化行动计划。General Health and Safety audit carried out in November 2002. Near 200 safety risks detected. An

28、intensive action plan has been implemented. 每年检查健康与安全条件及行动计划实施情况，制定修正措施Every year, review of conditions and action plan with corrective measures. 健康与安全管理系统：临江水厂于2004年通过健康与安全国际标准认证（ OSHAS18001） Health and Safety Management System: Linjiang WP was certified with the international standard for Health a

29、nd Safety (OSHAS18001) in 2004. 凌桥水厂及泵站于2006年通过OSHAS18001认证In 2006: Linqiao WTP and Pump Stations OSHAS18001 Certification管网部，客服，浦茂公司于2008年通过OSHAS18001认证 In 2008: Network Department, Customer Service and Pumao Co., OSHAS18001 Certification. 2009年员工总数达1225名 1225 Employees in 200912/16/20212512/16/202

30、125人力资源 培训Human Resources Training启动技能本位培训项目Launching CBT大力推广各类培训：技术、财务、健康与安全、英语、管理、IT等。Strong impulse to all trainings: technical, financial, H&S, English, management, IT目标是受训员工比例达100%。Target of 100% of the employees being trained。人均培训时数45-50时/年/人， 2008年总培训时数为655,441小时。45-50 hours training /year/employee. 655,441 hours of training in 2008培训由本单位在当地组织，或由威立雅水务亚太培训中心统一安排Trainings organized locally or through VW Asia Pacific受训员工比例受训员工比例Percentage of trained employees12/16/20212612/16/202126技术创新Innovation过去四年所开展提